Help shape the future of Box
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9991 results found
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Rethink how customer feedback is handled for support tickets
I open A LOT of support tickets with Box as I'm the primary escalation point for support in my enterprise.
After every Box support ticket is solved and closed by the Box tech, I get an automated "how did we do" survey email.
I get that you guys want customer feedback but forcing it down customers' throats for EVERY ticket that is solved is not the right approach. They just become repetitive and get to the point of being annoying.
I've found a solution to get around this annoyance by creating rules to scan for common subject line text and deleting these messages before they land in my inbox. However, the fact that I, as a customer, am forced to find "workarounds" is telling that your survey process is more if a hindrance than a helpful way to improve support. And, for this reason, this leads me to provide NO feedback.
I think a more professional way to request for feedback would be through:
1) Rather than being reactive (after tickets are closed) being more proactive by having your VP of Customer Success send out a generalized support survey emails on a quarterly basis to gauge how your support techs are doing and places for improvement possibly with an incentive attached.
2) Instead of asking for support at the closure of every ticket, adding a "feedback" section on your ticketing center (via the web gui) for customers to provide ad-hoc feedback there for tickets WITHOUT getting hounded with emails asking them to do so. Let's be honest, you're probably not going to get much feedback this way, but at least you're not going to also annoy customers.I open A LOT of support tickets with Box as I'm the primary escalation point for support in my enterprise.
After every Box support ticket is solved and closed by the Box tech, I get an automated "how did we do" survey email.
I get that you guys want customer feedback but forcing it down customers' throats for EVERY ticket that is solved is not the right approach. They just become repetitive and get to the point of being annoying.
I've found a solution to get around this annoyance by creating rules to scan for common subject line text and…
1 vote -
Working with Procurement in Box may get easier!
With the File Request function we are now able to request supplier to upload their proposal directly in Box without having to create accounts. But we need to make things more easier, if I have 50 suppliers, it´s very time consuming to click in each folder, generate the link, change the settings of each link to request at least "email".
So, here is the idea:
1. My account should have a Standard Settings for "File Request" settings that I should be able to choose.
2. When selecting multiple Folders, we should be able to generate multiple links, with each folder generating its own link. The clipboard would be filled with a list containing the following - "the Folder Name " - "the Link"Seriously, we need to improve Box´s ability to handle Procurement tasks.
With the File Request function we are now able to request supplier to upload their proposal directly in Box without having to create accounts. But we need to make things more easier, if I have 50 suppliers, it´s very time consuming to click in each folder, generate the link, change the settings of each link to request at least "email".
So, here is the idea:
1. My account should have a Standard Settings for "File Request" settings that I should be able to choose.
2. When selecting multiple Folders, we should be able to generate multiple links, with each folder…1 vote -
How do I talk or chat with someone from box.com?
How do I talk/call or chat with someone from box.com?
1 voteHi there. Please contact our Product Support team here: https://support.box.com/hc/en-us/requests/new
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1 vote
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Large file preview support
A 360 degree video is taken and processed for upload to Box with the ".360" extension
The files could potentially be very large (up to or sometimes more than 5 GB)
With the use of Box sharing features, the 360 degree videos to be viewed/previewed by others1 vote -
Pop Up/Alert for duplicate folder name
Customer is interested in a pop up or alert when users enter a duplicate name for a folder. This could be specific alert to just admins but some sort of notification to prevent duplicative folder names.
1 vote -
Specify where the preview starts.
We upload a video to the Box and previews be accessed through a shared link.
In this case, the preview starts at the beginning of the video (0 minutes and 0 seconds).We'd like to be able to specify where the preview starts (e.g., 5 minutes and 0 seconds).
We believe that being able to freely determine where to start the video preview will broaden the use of the video preview.
We hope this feature will be added as a new feature.
私たちはBoxに動画をアップロードし、共有リンクを介してプレビューにアクセスすることができます。
この場合、プレビューは動画の先頭（0分0秒）から始まります。プレビューの開始位置（例：5分0秒）を指定できるようにしたいと考えています。
動画プレビューの開始位置を自由に決められるようになることで、動画プレビューの利用の幅が広がると考えています。
新機能として追加されることを期待しています。
1 vote -
Specific Access to subfolders in the same Folder
Is it possible to give to users view permission only to specific subfolders within a folder? Example: I want to upload to a master folder 5 subfolders to our daughter company partners and I want to make sure that the 3 subfolders out of the 5 of them will be viewed only from their bosses. This flexibility helps you to avoid creating 2 different folders for the same Task-Subject.
2 votesPermissions are based on the folder. All files within a folder will be accessible to all collaborators. See here for more info and contact Support with any questions: https://support.box.com/hc/en-us/articles/360043697254-Understanding-Folder-Permissions
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Allow SSO users to remove their external password again
Since I as a user can set up an external password for my SSO account, I'd like to also be able to remove that external password when I no longer need it. This a) removes an unnecessary login method and therefore improves security and b) alleviates the need for me to regularly change a password I no longer have any use for.
Currently this requires going through Box support (and potentially an enterprise's own internal support hierarchy before that, as in my case), whereas it could also be a simple link/button next to the "Change Password" link in my account settings (which of course would only be available to SSO users).
There is already another similar idea here on Pulse (https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/38401225-remove-external-password-once-done) but it asks for automatic removal of the external password after it has been used, which sounds a lot more complicated to implement than this proposal - hence I created a separate idea.
I am apparently not the only person who had this problem - see for example https://community.box.com/t5/Platform-and-Development-Forum/How-can-I-delete-my-external-password-for-Box/m-p/79939 and https://community.box.com/t5/Account-Features-Forum/Ability-to-delete-external-password/td-p/81757 on the Box Community site.
Since I as a user can set up an external password for my SSO account, I'd like to also be able to remove that external password when I no longer need it. This a) removes an unnecessary login method and therefore improves security and b) alleviates the need for me to regularly change a password I no longer have any use for.
Currently this requires going through Box support (and potentially an enterprise's own internal support hierarchy before that, as in my case), whereas it could also be a simple link/button next to the "Change Password" link in my account…
2 votes -
Dashboard for end users
Create an end-user accessible dashboard where users can see the status of their content and shared links. For example, they can see a running list of their shared links and be able to un-share these links via the dashboard; see a running list of externally shared content with external collaborators to see if they still need to be shared externally. In addition, the dashboard should include a high-level overview of these shared folders/files so they user can classify content from one place instead of by individual files/folders. The goal: give end users a better way to classify and manage their content to prevent security breaches.
Create an end-user accessible dashboard where users can see the status of their content and shared links. For example, they can see a running list of their shared links and be able to un-share these links via the dashboard; see a running list of externally shared content with external collaborators to see if they still need to be shared externally. In addition, the dashboard should include a high-level overview of these shared folders/files so they user can classify content from one place instead of by individual files/folders. The goal: give end users a better way to classify and manage their…
9 votes -
BOX Error when transferring files from Public to All other Folders
The error message when transferring files from Public to All Other Folders is a little misleading. I would argue here that the system is asking for more of a confirmation before proceeding as opposed to reporting an error. The fact that this says “error occurred” and shows up in red doesn’t do a good job of conveying that you can do this if you click the Details button … just a question of whether you know what you are doing or not.
1 vote -
Allow "character sequence" searches
If I want to find all instances of "book", I do not want results that include "books" or "bookmark". In other normal searches, I would enter "book " with a space before the closing quote, however this does not work in Box's search.
The link above refers to this as "word sequences", but they don't work in this case. I even opened a ticket with Premier Support, and they said it couldn't be done, and to request the feature here. According to the link above, what I want is a "character sequence" search.
Boolean doesn't work here because I'm only after one term.
This is a big issue for me because I need to search and delete information to conform to NDA requests.
If I want to find all instances of "book", I do not want results that include "books" or "bookmark". In other normal searches, I would enter "book " with a space before the closing quote, however this does not work in Box's search.
The link above refers to this as "word sequences", but they don't work in this case. I even opened a ticket with Premier Support, and they said it couldn't be done, and to request the feature here. According to the link above, what I want is a "character sequence" search.
Boolean doesn't work…
7 votes -
Add support to get Security logs event using Box Eventlog API
Currently Eventlog API doesn't logs event related to enterprise setting changes by admins. These logs are available using Security report (https://app.box.com/master/reports/security) but are not available through API.
For reference (https://community.box.com/t5/Platform-and-Development-Forum/How-to-get-security-logs-using-Box-Eventlog-API/m-p/79313#M7447)10 votes -
Match the search capabilities that Windows Explorer has.
Match the search capabilities that Windows Explorer has. That is, be able to search subfolders and the content of files in all subfolders.
18 votes -
Box Shield inherit classification on move/copy, not only on upload
Box Shield needs to have the ability for files to inherit the classification of the containing folder during a move or copy. Currently, a file will only inherit the classification if it is uploaded to the folder with a certain classification. Example:
File A has a classification of "Confidential" and is moved/copied to a folder that has an "Internal" classification. File A will not automatically inherit the "Internal" permission, and it either needs to be manually changed to "Internal", or have the entire containing folder re-classified as "Internal" so that all containing files then inherit the "Internal" classification.
However, if File A is uploaded directly to a folder, it will automatically inherit the containing folder's classification.
Box Shield needs to have the ability for files to inherit the classification of the containing folder during a move or copy. Currently, a file will only inherit the classification if it is uploaded to the folder with a certain classification. Example:
File A has a classification of "Confidential" and is moved/copied to a folder that has an "Internal" classification. File A will not automatically inherit the "Internal" permission, and it either needs to be manually changed to "Internal", or have the entire containing folder re-classified as "Internal" so that all containing files then inherit the "Internal" classification.
However, if…
3 votes -
Use box groups to assign co-admin roles
We need to be able to assign co-admin roles to Box group and have these groups sync with our active directory.
2 votes -
Support for Apple file formats (Keynote, Numbers, Pages)
It would be great when would Box APIs support Apple Mac file formats .key, .pages and .numbers. Especially full text search and preview. Our company only works on Macs so we have thousands of documents in these formats. Unfortunately, Box APIs do not support these formats so we cannot make use of many Box features. This would be really great.
8 votes -
Suggestion: multiple personal plans with different storage spaces
Example 500 Gb, 1 Tb, Or unlimited Storage
For Personal Accounts
thanks
4 votes -
The ability to take a picture directly from Box Notes
As-is
Box Capture needs few steps to upload a picture to Box Notes
1. Take a picture and upload by Box Capture
2. Activate shared link and paste it in Box NotesWhat it should be
Box Notes has the ability to take picture and paste it to Box Notes directly
1. Take Picture in Box Notes and sync the same permission as Box Notes10 votes -
Update the web app to support up to 1 TB of content, at least 10,000 folders
Update the web app to support up to 1 TB of content, at least 10,000 folders.
The Box Web App doesn't support large folder structures. I can successfully upload a folder with >100 GB of content (files are no larger than 4 GB each), and I can share the link. But the web interface only supports download of folders with up to 10 GB of content, even though Box supports files up to 32 GB! To download the folder, the user must use Box Drive or other client, which isn't an option for users without a Box account on the instance.
Update the web app to support up to 1 TB of content, at least 10,000 folders.
The Box Web App doesn't support large folder structures. I can successfully upload a folder with >100 GB of content (files are no larger than 4 GB each), and I can share the link. But the web interface only supports download of folders with up to 10 GB of content, even though Box supports files up to 32 GB! To download the folder, the user must use Box Drive or other client, which isn't an option for users without a Box account on the…
1 vote
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