Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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9667 results found
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Ability to see level at which a classification was applied.
Ability to see level at which a classification was applied, much like permissions.
1 vote -
Improvement of search within the Hub
We would like to search for information within texts in the Hub, not only from files and folders in the Hub.
Currently, to enable information search within the Hub, we compile all information in Box Notes and add it to the Hub. However, this results in longer access times for users. We would like to improve the issue where supplementary texts written within pages are not searchable.1 vote -
Use relay to move files to an archived folder based on a metadata date condition
We have a relay workflow that accepts a file via "File Request" (Trigger) and has a metadata values attached, we want the file to be moved to another folder (Archive) based on the expiration date on the incoming metadata template.
In a subsequent trigger we are unable to make the expiration date condition of the metadata "if older than a year" only a set date picked from the calendar. It would be great to have a custom condition based on the values accepted on the metadata templates.1 vote -
Search function in file explorer window does not function in BOX DRIVE--FIX THIS PLEASE
Search function in file explorer window does not function in BOX DRIVE--FIX THIS PLEASE?
It's soooo bad that my boss will not use drive, reverted to and will only use sync do to the lack of search capability in windows explorer. He threatens frequently to move us to a different platform because of it. It is absolutely unacceptable to not have the file explorer search function with BOX DRIVE work identically to the way it workson BOX Sync1 vote -
Confirmation Dialog for DAdd Confirmation Prompt Before Uploading Files in Box Web torag-and-Drop File Uploads to Prevent Accidental Uploads
While a similar request has been made for Box Drive, I believe that the same risk of accidental file uploads exists when using Box via the web interface. In particular, there is a concern about the unintended upload of important files to the wrong folder, which could result in information leaks. Unlike bulk operations, even a single mistaken upload of a sensitive file can have serious consequences.
Therefore, I would like to request the addition of a confirmation message or dialog before uploading files in Box (web version), especially when using drag-and-drop or other upload methods, to help prevent accidental…
1 vote -
Disable Public Links for Box Hubs Specifically
Box Hubs permissions are tied to global shared link settings which makes it impossible to block public links without disabling it across all documents and folders. I would like to be able to specifically disable public links for Box Hubs as the risk profile is far greater than the normal file/folder.
Our worst case scenario is that someone accidentally provides a publicly accessible link to a Hub which would "break" permissions for all files and folders added to it.
1 vote -
Download all files from view
Currently, you are only able to download the files visible in a view. If there are more than 25 files you want to download, you need to complete multiple batches. If you have a folder with 500 items in it, you can download the whole folder.
We would like to see an option where you can export all files in a view like you can with a folder so specific information can be aggregated across our environment and retrieved via a Box App
1 vote -
Export Files from Your Box Drive to Local Drive
Shoviv Box Drive Backup Tool offers a reliable and efficient solution to export files from your Box Drive to your local drive. Whether you're planning data backup, offline access, or cloud-to-local transition, this tool simplifies the process with speed and accuracy. It supports the export of multiple files and folders while preserving the original folder structure and file integrity.
With its intuitive user interface, users can easily connect their Box account, preview data, and selectively export files based on filters like file type, size, or date. The tool ensures a secure transfer process without data loss or corruption, making it…
1 vote -
Enable Unlimited or Queued Legal Hold Exports with No Restriction
Currently, Box limits the number of concurrent legal hold exports to two. Multiple cases, custodians, or collection exports become cumbersome, especially when managing large eDiscovery workloads. Additionally, there is no queue system for pending exports: users must manually retry once an export completes.
Proposed Enhancement
Remove or raise the export limit (e.g., allow up to 5 exports at once).Add a queued export mechanism: new requests can be submitted even when the limit is reached and automatically begin when slots free up.
Provide UI indicators for queued exports, completion status, and estimated start time.
Include log entries in the admin…
1 vote -
Enable Advanced Boolean Search Filters When Exporting Legal Hold Content
While Box allows export of content under Legal Hold, the workflow lacks Boolean search capabilities to refine the export dataset. Users can’t currently apply logical conditions like AND, OR, NOT, or grouping filters (e.g., "contract AND 2023" OR "proposal NOT draft") before exporting files. This limitation forces bulk exports and requires manual filtering post-download.
Proposed Enhancement:
Integrate Boolean search operators into the Legal Hold export interface.Allow users to construct logical queries across file content, metadata, filename, custodian, date range, and folder path.
Enable advanced filters: (“Project A” AND “budget”) OR (“legal hold” NOT “archived”).
Display matching results with export…
1 vote -
Enable Full‑Text Search‑Based Filtering When Exporting Legal Hold Content
The current Legal Hold export workflow in Box does not allow for full-text search within held content before exporting. This means customers must export entire holds and then filter or search locally, which is inefficient and can result in unnecessarily large export volumes.
For effective eDiscovery and compliance investigations, full-text search is critical to quickly locate and export only the most relevant documents. This capability should work across folders, user data, and file contents, not just filenames or metadata
1 vote -
Automatically Delete Files After Purge Policy Period (Respecting Legal Hold)
While retention policies provide timed safeguarding, the system does not guarantee automatic deletion of items once the retention period ends particularly when a purge policy is specified. End users must rely on manual deletion or scheduled processes.
This enhancement would ensure that files automatically expire and are permanently deleted via defined purge policies unless they’re subject to a Legal Hold, which always takes priority.
Proposed Functionality:
At retention expiration, system automatically deletes files according to defined purge rules.Legal Hold overrides deletion, preventing removal until hold is lifted.
The system logs all auto-deletions in audit trails, identifying the purge policy…
1 vote -
Enable End Users to Apply Existing Retention Policies to Their Content
Currently, only administrators can assign retention policies to content in Box. This central control is important for compliance, but it also creates workflow bottlenecks when end users need to apply retention to content immediately for governance, regulatory, or project-specific reasons.
Allowing end users to apply pre-approved, administrator-created retention policies or templates to their own content would:
Empower teams to self-govern content in line with company compliance standards.
Reduce admin overhead and delays.
Ensure governance rules are applied at the point of content creation, rather than after-the-fact by admins.
1 vote -
Allow Early Removal of Retention Policy from Specific Content Before Period Ends
Currently, Box retention policies apply for the entire duration set and cannot be removed from individual files or folders before the retention period ends—unless the entire policy assignment is removed.
This limitation creates operational challenges in scenarios where:
Certain files are retained longer than necessary due to changes in compliance requirements.
Content is mistakenly placed under a retention policy but only a small subset needs early release.
Legal, compliance, or business needs require faster deletion of specific files without impacting other content under the same policy.
Introduce the ability for authorized administrators to remove or override a retention policy on…
1 vote -
Use the API to move a file in one Box folder and add it as a version in another folder.
Use case:
1. Un-retouched ref sits in Box folder
2. New version of file comes in from external retoucher
3. API moves incoming retouched file as version1 vote -
Account provision based on invitation received.
Hi
Case #3378972. Refer this for details.When someone in our domain receives an invitation to collaborate in a folder and they don’t yet have a Box account, an account will be provisioned and that user will automatically become a managed user under your enterprise instance. This is some kind of a backdoor account creation which we want to have a control on. We have account approval process where Cost Center managers review and approve the license cost. Need this capability to have a control over this way of account creation.
1 vote -
Allow Box Zones with fewer than 10 seats
I'm in the UK so need to be GDPR-compliant and store my data here. Currently, I can't ensure my data is stored in the UK without having Box Zones, which requires 10 seats. I'm a solo business, three seats is already more than I need.
1 vote -
Add Fixed and Descriptive CSS Tags for Easier Pendo Integration
We use Pendo to automate and manage user guidance within Box. Pendo provides automation features that allow us to automatically trigger specific AI agents, even when many agents exist.
However, with the current Box coding rules, it is often difficult to use Pendo’s feature tagging effectively, because it is hard to uniquely identify elements for tracking or automation.
I would like to request that Box implements a development rule to add fixed and descriptive CSS tags (classes or IDs) to relevant elements related to AI agents. This would make it easier for Pendo users to specify and control these elements,…
1 vote -
AI units insights
Add enhanced reporting capabilities to the admin console that provide more granular and visual data on AI Units consumption patterns - instead of just a number on the insights. Having the just the tile with the overall number on the insights makes it difficult to track and manage my AI units efficiently.
I would like to have:
Graphical representation of AI Units consumed
Daily breakdown of consumption data
Ability to identify workflows causing usage spikes or dips
On-demand access to usage insights1 vote -
Maintaining Login State via Shared Links
We have encountered an issue with Box Hubs when accessed via shared links. Specifically, when users access a Hub page through a shared link and then navigate to folders within the Hub, the login state is not maintained. As a result, users are treated as non-logged-in visitors and cannot perform actions such as downloading files.
This behavior effectively prevents internal sharing of Hubs using shared links, which limits collaboration capabilities.
We kindly request that you improve the functionality so that users accessing Box Hubs via shared links can maintain their logged-in status throughout navigation within the Hub. This enhancement would…
1 vote
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