9637 results found

1. Please remove the word "Download" from the download button

   Please remove the word "Download" from the download button at the top right of the Box document screen and move it to the edge. Our internal analysis using Pendo revealed that users unfamiliar with Box often click the download button instead of sharing links because of the presence of the word "Download." This leads even experienced file server users to mistakenly press the download button. Please make the button smaller to prevent this.

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   0 comments  ·  Preview  ·  Delete…  ·  Admin →
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2. Search Function is Horrible

   The search function on box is just atrocious and never returns any of the documents or folders im actually looking for. I type in a very specific key word and i either get no results found or a list of a seemingly random selection of docs that are far off from what I'm looking for. Trying to get even more granular just makes the search function perform worse!

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   1 comment  ·  New UI  ·  Delete…  ·  Admin →
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3. Folder migration improvements

   Folder migration improvements

   The current process for changing folder ownership and transferring it to a new location is cumbersome and inefficient. It involves:
   1) Logging into the Admin Console and impersonating the owner's account to change the folder ownership.
   2) Waiting an unspecified amount of time for the change to take effect.
   3) Logging in as the new owner to move the folder to its new location.
   4) Waiting again for another unspecified amount of time for the move to finalize.

   We are undertaking a large-scale project to transfer folder ownership from individual accounts to a service-level account and reorganize them. This process is not scalable and unnecessarily complex, creating significant delays. Instead of getting bogged down in these technical steps, I would prefer to focus on the organizational aspects of the project.

   Suggestions for improvements:
   1) Add an estimated timer as to how long folder moves / ownership changes will take (so I can communicate with my staff on downtime). My team has engaged with Box Support as well as Box Professional Services teams multiple times and neither has been able to give us a clear answer as to what is the dictating metric for now long changes to folders takes -- is it the number of item count or size in data?
   2) Consolidate folder moves / ownership changes into a single step.
   3) Add option to automation capabilities to automate the above at scale with preset source/destination pathings and desired owners.

   Folder migration improvements

   The current process for changing folder ownership and transferring it to a new location is cumbersome and inefficient. It involves:
   1) Logging into the Admin Console and impersonating the owner's account to change the folder ownership.
   2) Waiting an unspecified amount of time for the change to take effect.
   3) Logging in as the new owner to move the folder to its new location.
   4) Waiting again for another unspecified amount of time for the move to finalize.

   We are undertaking a large-scale project to transfer folder ownership from individual accounts to a service-level account and reorganize… more

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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4. About BoxDrive upload error notification messages

   <BoxDrive upload error notification off function added>
   Regarding the desktop notification method when a BoxDrive upload error occurs,
   From version 2.41 onwards, a message similar to a Windows notification may be displayed.
   I would like each user to be able to set whether or not to display the message.

   supplement:
   Since it was not displayed until now, past errors are accumulated,
   Since the accumulated amount is displayed as a message, some users may have more than 200 messages displayed, and the messages will be displayed periodically until they are resolved.
   Since it will take time to resolve the error, I would like you to add a function setting to turn off the message display. Also, the reason why errors occur frequently is because the automatic locking and unlocking of files is done through registry settings, and these settings are not very reliable.
   Thank you for your understanding.

   ＜BoxDriveのアップロードエラー通知オフ機能追加＞
   BoxDriveのアップロードエラー発生時のデスクトップ通知方法について、
   バージョン2.41以降よりWindows通知のようなメッセージが表示されるようになったかと思いますが、
   メッセージを表示させるかどうかはユーザーごとに任意で設定できるようにして頂きたいです。

   補足：
   今まで表示されなかったので過去のエラーが蓄積されており、
   その蓄積分も含めてメッセージで表示されるためユーザーによっては表示が200件を超え、解消されるまで定期的に表示されます。
   エラー解消に時間がとられてしまいますので、メッセージの表示をオフにする機能設定を追加して頂きたいです。またエラーが頻発する理由としては、ファイルの自動ロック・解除をレジストリ設定で行っており、その設定の確実性が高くない為です。
   宜しくお願いいたします。

   <BoxDrive upload error notification off function added>
   Regarding the desktop notification method when a BoxDrive upload error occurs,
   From version 2.41 onwards, a message similar to a Windows notification may be displayed.
   I would like each user to be able to set whether or not to display the message.

   supplement:
   Since it was not displayed until now, past errors are accumulated,
   Since the accumulated amount is displayed as a message, some users may have more than 200 messages displayed, and the messages will be displayed periodically until they are resolved.
   Since it will take time to resolve the error, I… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Ability to Define which folders/files are included in Box AI answer

   Admins have the ability to define which files and folders are included in Box AI.

   For example - at our oganization there are multiple SOPs and other operational documents that are useful but saved in different root folders.

   This would enable admin/folder owner to determine if folder/file is to be included into Box AI Queries

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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6. Box Classification Settings: provide ability to restrict modifications to Admins and Co-Admins

   Currently, Box Classification configuration allows you to restrict classification modifications to Owner, Co-Owner, Editor, and Viewer Uploader. We would like to add Admin and Co-Admin to this list. Thank you!

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   0 comments  ·  Shield  ·  Delete…  ·  Admin →
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7. Auto update table information across multiple Box notes

   As you update data in a table in one Box note, if it is the same table, have it AUTO UPDATE in another note where it is replicated.

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   0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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8. Restrict eternal invites to admins only

   I would like an option that would restrict external invites to admins only.

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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9. Disable "Sign in with Google" from login page

   Want to have option to configure login page to Disable "Sign in with Google"

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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10. UX - Not clear when a note name is taken

    When a user insert a note name and the name is already taken, there is a small notification at the end of the line.
    It is not visible enough, and when focusing out the name reverts to the previous option.

    It took me 2-3 times to understand what the issue is because the notice wasn't clear enough.

    Possible solutions :
    1. add a suffix to the name
    2. make a red bold notice on the name so the user can't miss it

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    0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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11. Request to improve synchronization speed between Box Web UI and BoxDrive"

    Request to improve synchronization speed between Box Web UI and BoxDrive"

    We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
    Our investigation of the synchronization speed is based on the following items.

    Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
    Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
    Pattern 6: Delete the file on the Box Drive and check for updates on the WebUI: result: 3 minutes
    Pattern ⑦ Delete the file on Box Drive and confirm the update on Box Drive on the other terminal: result 16 sec.
    Pattern ⑧ Edit the file on WebUI and confirm the update on Box Drive: result: 10 seconds
    Pattern (9) Edit the file on Box Drive and confirm the update on WebUI: result: 52 sec.
    Pattern ⑩ Edit on Box Drive and confirm updates on Box Drive on another terminal: Result 2 min 10 sec

    We are aware that the synchronization method differs from that of other companies' products, but all of the other companies' products complete the process within 5 seconds.

    We would like to request that you improve the synchronization speed, as a slow synchronization speed is not convenient for users and can lead to shadow IT.

    ============
    (Japanese)

    「Box Web UIとBoxDriveの同期速度向上リクエスト」

    Box Web UIとBoxDriveの同期速度を5秒以内に同期できるよう改善を依頼いたします。
    我々の調査では下記項目にて同期速度の調査を実施しております。

    パターン③　Box DriveへアップロードしてWebUI上の画面更新を確認する：結果 5分以上待っても自動更新されない
    パターン⑤ WebUI上で削除してBox Drive上で更新を確認する：結果 20秒
    パターン⑥ Box Drive上で削除してWebUI上で更新を確認する：結果 3分
    パターン⑦ Box Drive上で削除して他端末のBox Drive上で更新を確認する：結果 16秒
    パターン⑧ WebUI上で編集してBox Drive上で更新を確認する：結果 10秒
    パターン⑨ Box Drive上で編集してWebUI上で更新を確認する：結果 52秒
    パターン⑩ Box Drive上で編集して他端末のBox Drive上で更新を確認する：結果 2分10秒

    他社製品と同期方式が異なることは認識しておりますが、他社製品では全て5秒以内で完了しております。

    同期速度が遅いとユーザの利便性が損なわれシャドーITが生まれる原因となりますので、同期速度向上いただけますようお願いいたします。

    Request to improve synchronization speed between Box Web UI and BoxDrive"

    We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
    Our investigation of the synchronization speed is based on the following items.

    Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
    Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
    Pattern 6: Delete the file on the Box Drive… more

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    not planned  ·  2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Share this link. Box.com's aggressive marketing misleads our customers.

    Hello Box!

    Unfortunately, we cannot fully use your product due to your company's aggressive marketing, which misleads external users.

    The problem lies in the implementation of sharing public links to files or folders with external users:

    1. When an external user opens the link, they see a pop-up message from Box in a green field (as shown in screenshot 1): "Log in to Box to save all files you view in your Recents and return to them at any".

    If our client does not click the small white cross on the right to close this message, they are redirected to the Box login page, even though they received this link to view a presentation or download it.

    This service message also hides the important "Download" button, which our client does not immediately see.

    This service message is clearly part of aggressive marketing to attract new users to the Box service at the expense of convenience and efficiency for its current clients.

    Solution we propose:
    Disable this message, as it misleads our clients and forces us to use Google Disk for file sharing, since it doesn't have such issues. For an ordinary person who is not familiar with Box, it's not obvious how to download a file.

    1. When a client who received the link still finds the "Download" button and clicks it, they are again misled if they are an inexperienced user: they are prompted to join or log in to Box (screenshot 2).

    Solution:
    Please remove these buttons and messages, leaving only the status that the file is downloading, as is done in Google Disk and Dropbox. Why this aggressive marketing that harms real clients?

    1. Please place the "Download" button in a visible spot next to each file when hovering over it. Currently, you need to click the "three dots — more options" icon for this (screenshot 3).

    We would be very grateful if you take our suggestions into account, as we are sure this will make your service more convenient and even more popular among a larger number of users. This way, we won't have to use Google Disk for these tasks, fearing to mislead our clients and constantly explaining how to download a file via the link.

    Thank you!

    Hello Box!

    Unfortunately, we cannot fully use your product due to your company's aggressive marketing, which misleads external users.

    The problem lies in the implementation of sharing public links to files or folders with external users:

    1. When an external user opens the link, they see a pop-up message from Box in a green field (as shown in screenshot 1): "Log in to Box to save all files you view in your Recents and return to them at any".

    If our client does not click the small white cross on the right to close this message, they are redirected to the… more

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    0 comments  ·  New UI  ·  Delete…  ·  Admin →
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13. Google and Microsoft FORMS integration is missing!

    I see that this is not planned based on lack of demand. I'm writing this comment to increase the demand.

    I will continue to use SharePoint or Google drive because this is missing from box.

    Word, PPT, Excel, Google docs, slides and sheets are all here... why not forms?

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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14. Rename 'include subfolders' switch in User Activity report to 'include activity within subfolders'

    There has been some confusion, as not enabling this switch still includes activity directly impacting the subfolders that sit in the parent level.

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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15. Allow Box Canvas to draw relational data diagram

    Allow for more arrow options so we can actually use Canvas to build data table relational diagram, so data table relationship can be illustrated for one-many, many-one, one-one and many-many types.

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    0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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16. Seamless zoom in box web app for pictures

    In light of Box's stance for Windows Universal apps. I'm requesting improved zooming support inside the preview/webapp experience.

    Currently to zoom you must manually click the +/- button which is a loss of function compared to a native desktop app where you might be able to zoom with the mouse wheel or ctrl+mouse wheel.

    Requesting that Box add a similar functionality to the preview / webapp.

    Below is Box' current official workaround for the issue:

    Windows Store Applications (Photos, Office, etc.): Users are unable to open files from the Box Drive folder when navigating to it from within these applications. Users may also experience errors or silent failures when saving from these applications into Box Drive.
    We recommend you install the .exe or .msi version of these applications (for example, Photos or Office) instead of the Windows Store app. Otherwise, on the windows store app you'll need to save the item outside of the Box folder and then drag the item back into Box.

    In light of Box's stance for Windows Universal apps. I'm requesting improved zooming support inside the preview/webapp experience.

    Currently to zoom you must manually click the +/- button which is a loss of function compared to a native desktop app where you might be able to zoom with the mouse wheel or ctrl+mouse wheel.

    Requesting that Box add a similar functionality to the preview / webapp.

    Below is Box' current official workaround for the issue:

    Windows Store Applications (Photos, Office, etc.): Users are unable to open files from the Box Drive folder when navigating to it from within these applications.… more

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    1 comment  ·  Preview  ·  Delete…  ·  Admin →
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17. How can I specify a file type to ignore or block

    I found a thread on the forum (URL copied below) which was asking exactly what I am looking for. However, it is 4 years old and this page also has many ideas suggested but they haven't been addressed. Thus, I am not sure if my idea will be addressed but I will mention it anyway.
    https://support.box.com/hc/en-us/community/posts/360052391193-How-To-ignore-Files

    There are certain files I want Box sync to ignore or block. I would suggested allowing the user to create a configuration file in the root folder for the same in which we can specify files to ignore or block. This way, Box sync can read this file before a sync and honor it.

    I found a thread on the forum (URL copied below) which was asking exactly what I am looking for. However, it is 4 years old and this page also has many ideas suggested but they haven't been addressed. Thus, I am not sure if my idea will be addressed but I will mention it anyway.
    https://support.box.com/hc/en-us/community/posts/360052391193-How-To-ignore-Files

    There are certain files I want Box sync to ignore or block. I would suggested allowing the user to create a configuration file in the root folder for the same in which we can specify files to ignore or block. This way, Box sync… more

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    0 comments  ·  Box Sync  ·  Delete…  ·  Admin →
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18. Request the ability to suppress emails during user provisioning in Box

    When a Box user is provisioned, an email is sent to the person's email address, but there are cases where many companies and organizations, not just us, are provisioning mailboxes at the same time. In this case, the mailbox provisioning is slower than Box provisioning is completed, so Box determines that the email is unknown and is entered on the deny list. To prevent this, I'd like to see a feature that doesn't send emails during user provisioning in Box.

    【In Japanese】
    ＜タイトル＞
    Boxのユーザープロビジョニング時のメールを送信しない機能を要望する
    ＜本文＞
    Boxユーザーがプロビジョニングされると、そのユーザーのメールアドレスにメールが送信されますが、私たちだけでなく、多くの企業や組織が同時にメールボックスをプロビジョニングしているケースがあります。この場合、メールボックスのプロビジョニングは Box のプロビジョニング完了よりも遅いため、Box はメールが不明であると判断し、拒否リストに入力されてしまいます。これを防ぐために、Boxのユーザープロビジョニング中にメールを送信しない機能を用意していただきたいです。

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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19. Add a shortcut to a file or folder

    MAKE IT POSSIBLE TO ADD A SHORTCUT TO A DOCUMENT from another folder/location. I have been trying to do this by copying a file only to find out that is NOT in fact a shortcut, but rather what becomes an outdated copy.

    6 votes

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    0 comments  ·  Content Manager  ·  Delete…  ·  Admin →
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20. Add Box AI support for MP4 and other video file formats

    Add Box AI support for MP4 and other video file formats.

    Speech-to-text can be used to "read" the audio of the video. Box AI can then answer questions bsaed on that text.

    19 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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