Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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10097 results found
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Invite Box Groups from Another Tenant
Currently, when inviting users who belong to a different tenant to our tenant, each user must be invited individually. This process is time-consuming and inefficient.
We would like the ability to invite users from another tenant by group, rather than having to invite them one by one.（InJapanese）
別テナントからBoxグループを招待したい現状別テナントに所属しているユーザを弊社テナントへ招待する場合、1ユーザずつ招待する必要があり、対応に時間がかかり非効率です。
ユーザーを1人ずつ招待するのではなく、別テナントのユーザをグループ単位で招待できる機能を希望します。4 votes -
AI restriction in shield access policy
Shield Access Policy Settings to include the possibility to restrict the use of AI on content. That would prevent using AI on files containing PII, or other files including sensitive content in particular when using Box AI in Box Hubs.
20 votes -
Regarding cross-file search within Box using the Box AI Agent for Copilot
We used Box AI Agent for Copilot to perform a cross-folder search across all folders in Box to which we have access (including subfolders) and to generate a ranking of the top file updaters. However, the search results were limited to files located directly under root-level folders, and files within subfolders were not included in the search scope. Since Copilot is able to perform cross-folder searches across all folders when searching SharePoint, we would appreciate it if a similar cross-folder search capability, including subfolders, could be implemented in Box AI Agent for Copilot.
4 votes -
Enable Sharing Box Automate Workflows with User Groups
Currently, Box Automate workflows can be shared with individual users. We would like to request an enhancement that enables workflows to be shared with user groups.
This feature would reduce reliance on specific individuals and support team-based workflow management. In situations where the workflow owner leaves the company, changes roles, or becomes unavailable, other members of the group could continue to manage and maintain the workflow without disruption. This would improve operational continuity and reduce administrative overhead.3 votes -
Request for a Report Listing Groups and Their Members
The [Group] report has been released, and it is now more convenient since we can check the list of groups.
However, it would be even more useful for inventory/cleanup purposes if we could see a list of the members belonging to each group.
We are currently recording group member lists manually, so we are looking forward to the release of a feature that allows us to export both the list of groups and their members all at once in a report.
[グループ] レポートがリリースされ、グループの一覧が確認できて便利になりました。
ですが、実際に各グループに所属しているメンバーの一覧が確認できるともっと棚卸に活用しやすいです。
レポートでグループ一覧及びその所属メンバーが一括で出力できる機能のリリースをお待ちしています。
現在は手作業でグループのメンバー一覧を記録しているため、レポートでグループ一覧及びその所属メンバーが一括で出力できる機能のリリースをお待ちしています。9 votes -
Allow Box AI Home Global Agent to take the same actions as Box MCP (i.e. feature/permission parity)
Currently, Box MCP (with Claude/ChatGPT/etc) can create, rename, move folders and files in Box, and many other things. It would be good to be able to accomplish the same simply by instructing Box AI (via Box AI Home, or the Box AI Agent step in Box Automate).
4 votes -
Implementation of stable access to external shared links (such as app.box.com) in BVE-enabled environments (ent.box.com)
Currently, when accessing external shared links (app.box.com) from a BVE-enabled environment (ent.box.com), the browser login session is not always properly maintained, and Box may temporarily fail to recognize the user’s account.
When shared links are used regularly in business operations, having to log in again or switch browsers each time places a significant burden on users and negatively affects productivity.Please ensure that users can access external shared links (app.box.com) reliably from BVE-enabled environments without session interruptions or the need to log in again.
Additionally, please prevent errors caused by differences between app.box.com and ent.box.com.（日本語）
BVE有効環境（ent.box.com）における外部共有リンク（app.box.com など）の安定アクセス機能の実装現在、BVE有効環境（ent.box.com）から外部共有リンク（app.box.com ）にアクセスすると、 ブラウザのログイン状態（セッション）が正しく引き継がれず、一時的にBox側でアカウントが認識できなくなる場合があります。
業務上、共有リンクの利用機会が一定数ある場合、都度再ログインやブラウザの切り替えが必要になる状況は、ユーザーの負担が大きく、業務効率にも影響します。安定的にBVE有効環境でも外部共有リンク（app.box.com）アクセス時にセッションが切れず、再ログイン不要で利用できるようにしてください。
また、app.box.com / ent.box.com の差異に起因するエラーが発生しないようにしてください。Currently, when accessing external shared links (app.box.com) from a BVE-enabled environment (ent.box.com), the browser login session is not always properly maintained, and Box may temporarily fail to recognize the user’s account.
When shared links are used regularly in business operations, having to log in again or switch browsers each time places a significant burden on users and negatively affects productivity.Please ensure that users can access external shared links (app.box.com) reliably from BVE-enabled environments without session interruptions or the need to log in again.
Additionally, please prevent errors caused by differences between app.box.com and ent.box.com.（日本語）
BVE有効環境（ent.box.com）における外部共有リンク（app.box.com など）の安定アクセス機能の実装現在、BVE有効環境（ent.box.com）から外部共有リンク（app.box.com ）にアクセスすると、…
3 votes -
I want to save Copilot for Microsoft 365-generated content directly to Box
Currently, when I use Copilot’s generative AI features, the only default save destination is OneDrive—Box isn’t even an option. For those of us who live and breathe Box it would be fantastic if we could save Copilot-generated content directly to Box and keep everything in one place.
Right now, every time Copilot asks, “Save to OneDrive?” I feel like saying, “Nice try, Copilot, but my heart belongs to Box!” Please help us Box fans avoid this daily heartbreak and make Box a first-class citizen for Copilot saves. Thank you!
〈Copilot for Microsoft 365で生成したコンテンツを直接Boxに保存したい〉
現在、Copilotで生成AI機能を利用し作成したコンテンツの保存先は、OneDriveがデフォルトとなっており、Boxを選択することができません。
Boxでコンテンツを一元管理するため、Copilotで生成したコンテンツの保存先にBoxを追加してほしいです。24 votes -
Regarding the time it takes for scheduled reports to be generated
Content: The Box support site mentions that report generation can take up to 12 hours.
Most reports are usually generated within a few minutes to a few tens of minutes, but scheduled reports often take about 12 hours to be output.
Although it is within the expected range, waiting half a day for the output affects business operations, so we request a functional improvement to shorten the time it takes for reports to be generated.(日本語)
件名：スケジュールされたレポートが出力されるまでの時間について
内容：Boxサポートサイトにレポートの生成には最大で12時間かかる場合があると記載されております。
ほどんどのレポートは数分から数十分程で出力されることが多いですが、スケジュールされたレポートの場合出力されるまでに12時間程かかることがとても多いです。
範囲内ですが、出力までに半日かかるのは業務に影響がある為、レポート出力されるまでの時間帯を短縮されるよう機能改善要望をします。30 votes -
Redesigning Box Drive to Be More Resilient Against Ransomware Attacks
Due to the nature of Box Drive, once a ransomware attack occurs, it is easy for the damage to spread laterally, and the reality is that some companies with specific security requirements are unable to adopt it.
Of course, certain countermeasures can be implemented through the adoption of Shield Pro, the purchase of third-party products, or restoration operations. However, all of these require additional costs, and companies are often unwilling to approve them.
Please reconsider the architecture so that the native Box Drive becomes more resilient against ransomware attacks.2 votes -
Admin controls for the Solutions menu
We would like Box Admins to have the ability to manage the Solutions menu in the Box web app.
The Solutions menu can create confusion because it allows end users to contact Box Consulting directly, which may bypass internal IT, helpdesk, procurement, or governance processes.
Please consider adding admin controls to either:
1) Enable or disable the Solutions menu for the enterprise
2) Replace the default Box Consulting contact path with an internal helpdesk or support contact, similar to the support contact email setting in Admin Console (Custom Settings)This would help to route end user inquiries through the right internal channels while still allowing access to Solutions where appropriate.
We would like Box Admins to have the ability to manage the Solutions menu in the Box web app.
The Solutions menu can create confusion because it allows end users to contact Box Consulting directly, which may bypass internal IT, helpdesk, procurement, or governance processes.
Please consider adding admin controls to either:
1) Enable or disable the Solutions menu for the enterprise
2) Replace the default Box Consulting contact path with an internal helpdesk or support contact, similar to the support contact email setting in Admin Console (Custom Settings)This would help to route end user inquiries through the right…
5 votes -
Request for Hubs Version History Feature
Customer Pain Point & Concern:
Our customer is highly concerned about the risk of editors accidentally deleting or overwriting pages or sections within Hubs. Currently, there is no built-in version control or version history feature for Hubs (similar to what is available in Box Notes). As a workaround to prepare a backup plan, they are currently forced to take manual, regular backups by copying content, which has proven to be extremely tedious and inefficient.Requested Feature:
Version History for Hubs: A feature similar to Box Notes that allows users to view, restore, and revert to older versions of Hubs pages and sections.
This is a critical requirement for this large-scale customer to ensure secure content management and operational efficiency. We would highly appreciate it if this could be considered for the product roadmap.Thank you for your support!
Customer Pain Point & Concern:
Our customer is highly concerned about the risk of editors accidentally deleting or overwriting pages or sections within Hubs. Currently, there is no built-in version control or version history feature for Hubs (similar to what is available in Box Notes). As a workaround to prepare a backup plan, they are currently forced to take manual, regular backups by copying content, which has proven to be extremely tedious and inefficient.Requested Feature:
Version History for Hubs: A feature similar to Box Notes that allows users to view, restore, and revert to older versions of Hubs pages…
4 votes -
Show the date the classification label was applied for items uploaded by external users.
件名：外部ユーザーがアップロードしたアイテムに対して、分類ラベルが適用された日付を表示する
Regardless of whether the user checking the date the classification label was applied has the appropriate permissions, if the user who uploaded the item is an external user, the date the classification label was applied is not displayed.
It is inconvenient that this cannot be confirmed from the Box UI.
While it is possible to check the classification label application date in the User Activity Report, doing so requires an administrator or co-admin and can take time.
Please make the date the classification label was applied visible on the item details page for the relevant item.訳：
分類ラベルが適用された日を確認するユーザが適切な権限を付与されているか否かにかかわらず、アイテムをアップロードしたユーザが外部ユーザの場合、分類ラベルが適用された日付が表示されません。
Boxの画面で確認することができないのは不便です。
ユーザーアクティビティレポートで分類ラベルの適用日を確認することは可能ですが、管理者もしくは共同管理者にて対応する必要があり確認に時間がかかります。
対象アイテムの詳細画面で分類ラベルが適用された日付を確認できるように表示してください。件名：外部ユーザーがアップロードしたアイテムに対して、分類ラベルが適用された日付を表示する
Regardless of whether the user checking the date the classification label was applied has the appropriate permissions, if the user who uploaded the item is an external user, the date the classification label was applied is not displayed.
It is inconvenient that this cannot be confirmed from the Box UI.
While it is possible to check the classification label application date in the User Activity Report, doing so requires an administrator or co-admin and can take time.
Please make the date the classification label was applied visible on the item details page for the relevant item.訳：
分類ラベルが適用された日を確認するユーザが適切な権限を付与されているか否かにかかわらず、アイテムをアップロードしたユーザが外部ユーザの場合、分類ラベルが適用された日付が表示されません。
Boxの画面で確認することができないのは不便です。…4 votes -
Security & Governance Risk Caused by Retained Collaborations After Folder Moves
To help prevent unintended external access to internal-only content and strengthen data governance, we would like to request a feature that either controls collaboration inheritance when folders are moved or restricts folder moves within designated folder hierarchies.
In the current Box environment, my understanding is that when a folder is moved, any collaborations directly assigned to that folder are retained.
This behavior may lead to situations where folders with different access policies become mixed within the same hierarchy. For example, a folder collaborated with external users could be moved into a directory intended exclusively for internal use. As a result, external collaborators may continue to have access within an area that is expected to be restricted to internal users only. We believe this introduces a potential security and governance risk.
To help mitigate this risk, we would like to request consideration of one of the following options:
A configurable setting that automatically removes existing collaborations when a folder is moved.
A configurable setting that prevents folders and their entire descendant folder tree from being moved under specified parent folders.
More generally, administrative controls that allow organizations to enforce folder placement and collaboration governance policies when folder moves occur.We understand that similar requests have previously been discussed on Box Pulse and were not adopted, partly due to concerns regarding the complexity of collaboration changes and the volume of user notifications that could be generated when folders are moved.
However, we have not found any recent discussions addressing this concern. Given the increasing importance of data governance and the prevention of unintended external access, we would appreciate it if Box could reconsider this capability.
Additionally, we are not necessarily requesting these specific approaches. Any solution that achieves an equivalent level of risk mitigation would be equally appreciated.
Thank you for your consideration.
Japanese：
社内専用領域への意図しない外部アクセスを防止するため、フォルダ移動時のコラボレーション継承制御、または指定フォルダ配下への移動抑止機能の提供をご検討いただけないでしょうか。現在のBoxの仕様では、フォルダを移動した際、そのフォルダに直接付与されているコラボレーション設定は維持されると認識しています。
この挙動により、異なるアクセスルールを持つフォルダが同一のフォルダ階層内に混在する可能性があります。例えば、外部ユーザーがコラボレーションされているフォルダが、社内専用として運用されているディレクトリ配下へ移動された場合でも、その外部ユーザーのアクセス権は継続されます。その結果、本来は内部利用を想定している領域内に外部ユーザーがアクセス可能なフォルダが存在することになり、セキュリティおよびガバナンス上のリスクにつながると考えています。
このリスクを軽減するため、以下のいずれかの機能の実装をご検討いただけないでしょうか。
フォルダ移動時に既存のコラボレーションを自動的に削除する設定
指定した親フォルダ配下への移動を、対象フォルダおよびその配下階層を含めて制限する設定
より広義には、フォルダ移動時に組織のアクセス管理ポリシーやコラボレーション管理方針を強制できる管理者向けの制御機能過去にBox Pulseにおいて同様の要望が議論され、フォルダ移動に伴うコラボレーション変更処理や、それによって発生するユーザー通知の煩雑さなどを理由に採用されなかった経緯があることは認識しております。
しかしながら、近年ではデータガバナンスの重要性や、意図しない外部アクセスを防止する必要性が一層高まっています。また、直近では同様の要望を見受けなかったため、改めて本機能についてご検討いただければ幸いです。
また、上記の実装方式に限定するものではなく、同等のリスク低減効果を実現できる代替的な機能や制御手段についてもご検討いただけますと幸いです。
ご検討のほどよろしくお願いいたします。
To help prevent unintended external access to internal-only content and strengthen data governance, we would like to request a feature that either controls collaboration inheritance when folders are moved or restricts folder moves within designated folder hierarchies.
In the current Box environment, my understanding is that when a folder is moved, any collaborations directly assigned to that folder are retained.
This behavior may lead to situations where folders with different access policies become mixed within the same hierarchy. For example, a folder collaborated with external users could be moved into a directory intended exclusively for internal use. As a result,…
2 votes -
If there is only one app which can open a file, let the “open” button call that app.
Having to click the “open” button to hit the “open” button is infuriating. Perhaps, consider just opening the file when I click on it from the list and skipping this entire step all together? Skipping this page would be especially helpful when the preview does not reflect the current state of the document.
3 votes -
Box Search Returns Partial-Match Results — Unable to Search for Exact Folder/File Name Only
Summary: When a user searches for a term in Box that is also a substring of another folder or file name, Box returns both the exact match and the partial matches in the search results. There is currently no way to perform an exact-match-only search in Box, which makes it difficult for users to isolate specific content when similarly named items exist.
Problem Description: Box search uses partial/substring matching by default. When a user types a search term, Box returns all items whose names contain that term — not just items whose names exactly equal the term. This behavior cannot be overridden by the end user through the UI or any available search syntax.
Example Scenario: A user has a collaborated folder containing the following two subfolders:
データ (Data)
データ移行 (Data Migration)
When the user searches for "データ", both folders appear in the search results. The user only wants to find the folder named exactly "データ", but there is no way to exclude "データ移行" from the results using Box's current search functionality.This is particularly problematic in migration or data management workflows, where users need to precisely identify and act on a specific folder without confusion from similarly named items.
Summary: When a user searches for a term in Box that is also a substring of another folder or file name, Box returns both the exact match and the partial matches in the search results. There is currently no way to perform an exact-match-only search in Box, which makes it difficult for users to isolate specific content when similarly named items exist.
Problem Description: Box search uses partial/substring matching by default. When a user types a search term, Box returns all items whose names contain that term — not just items whose names exactly equal the term. This behavior cannot…
2 votes -
IP Address Restriction for Webapp and SELECTED API calls
We want to enable IP address restrictions only for the web app and selected applications.
Possible methods include submitting a list of client IDs exempt from restrictions during application, or providing a UI to specify an app list excluded from IP address restrictions.Currently, only the following two options are available.
- Enable only for Webapp
- Enable for Webapp and All API callsWhat we truly want is to apply IP address restrictions to the web app and BoxDrive. However, selecting “All APIs” renders nearly all other cloud-based integration apps unusable.
For example, losing integrations that significantly boost productivity—like Salesforce, Zoom, or Box connectors for Zapier and n8n—is a major issue. While we could ask providers for their IP addresses and allowlist them all, maintaining a list of potentially changing IP addresses is impossible.
Box itself recommends setting rules by domain in its firewall configuration support article, acknowledging IP addresses can change.The reason IP address restrictions via SSO cannot solve this is that they cannot prevent scenarios where employees authenticate internally, then take their device outside and access the company Box from an unspecified access point. Box's own IP address restrictions are powerful because they can prevent this, and it is essential to configure them to work alongside various integrations.
We want to enable IP address restrictions only for the web app and selected applications.
Possible methods include submitting a list of client IDs exempt from restrictions during application, or providing a UI to specify an app list excluded from IP address restrictions.Currently, only the following two options are available.
- Enable only for Webapp
- Enable for Webapp and All API callsWhat we truly want is to apply IP address restrictions to the web app and BoxDrive. However, selecting “All APIs” renders nearly all other cloud-based integration apps unusable.
For example, losing integrations that significantly boost productivity—like…21 votes -
Loop through folders in a folder, and other lists of IDs/strings in a Box Automate workflow
hi team. any thoughts on when we'll be able to loop through folders?
(the ability to loop over files in a folder is good, and would be even better if we could have that within a loop that loops over folders)
some use cases:
customers wanting to process files (i.e. move, rename, MDE) in folder trees, involving multiple levels of folders in the tree, and some but not all folders should be included excluded
customers wanting to bulk process folders - e.g. loop through folders in folders in folders, and then move/delete empty folders
loop through folders and validate certain metadata attributes, for example, whether the case is closed or open or ongoing, and that would then move the folder to an appropriate archive,
hi team. any thoughts on when we'll be able to loop through folders?
(the ability to loop over files in a folder is good, and would be even better if we could have that within a loop that loops over folders)
some use cases:
customers wanting to process files (i.e. move, rename, MDE) in folder trees, involving multiple levels of folders in the tree, and some but not all folders should be included excluded
customers wanting to bulk process folders - e.g. loop through folders in folders in folders, and then move/delete empty folders
loop through folders and validate certain…
4 votes -
Exclude Specific Content from Box AI
As a law firm we need to segregate certain client data from the ability to use Box AI due to legal agreements in place with their clients to not be able to use AI on their data. Currently we would need to turn off Box AI on the whole account in order to achieve this requirement, which is not ideal.
138 votes -
Function to disable the display of the login authentication screen for Box for Microsoft Office co-editing features on a per-user basis.
The following is a request regarding the seamless login feature.
https://support.box.com/hc/ja/articles/44224534926355To avoid displaying the login authentication screen, we understand that enabling the co-editing feature for only certain users in the tenant settings will resolve the issue.
However, if the number of users enabling or disabling the co-editing feature increases, managing user and group additions or removals through tenant settings each time becomes extremely cumbersome and impractical.
Implementing this feature enables end users to handle issues immediately on their own, reducing the burden on administrators.下記シームレスログイン機能に関する要望です。
https://support.box.com/hc/ja/articles/44224534926355ログイン認証画面を表示させないためには、テナント設定で一部のユーザーにのみ共同編集機能を有効にすれば回避できると認識しています。
但し、共同編集機能を有効/無効にするユーザーが増えたりした場合に都度テナント設定からの制限ではユーザーやグループの出し入れ等の操作が非常に手間となり現実的ではありません。
本機能を実装することでエンドユーザー自身で即時に対応できるようになり管理者の負担を減らすことができます。21 votes
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