Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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9683 results found
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Enable More than 2 Simultaneous Legal Hold Exports / Add Export Queue Management
Box currently limits legal hold exports to only two concurrent exports per account, which becomes a bottleneck when managing multiple cases, custodians, or data sets. There is no queueing mechanism or ability to start additional exports while the limit is reached—exports must be retried manually after completion. This slows down compliance workflows and creates operational friction for high-volume teams.
2 votes -
Enable Advanced Boolean Search Filters When Exporting Legal Hold Content
While Box allows export of content under Legal Hold, the workflow lacks Boolean search capabilities to refine the export dataset. Users can’t currently apply logical conditions like AND, OR, NOT, or grouping filters (e.g., "contract AND 2023" OR "proposal NOT draft") before exporting files. This limitation forces bulk exports and requires manual filtering post-download.
Proposed Enhancement:
Integrate Boolean search operators into the Legal Hold export interface.Allow users to construct logical queries across file content, metadata, filename, custodian, date range, and folder path.
Enable advanced filters: (“Project A” AND “budget”) OR (“legal hold” NOT “archived”).
Display matching results with export…
1 vote -
Enable Full‑Text Search‑Based Filtering When Exporting Legal Hold Content
The current Legal Hold export workflow in Box does not allow for full-text search within held content before exporting. This means customers must export entire holds and then filter or search locally, which is inefficient and can result in unnecessarily large export volumes.
For effective eDiscovery and compliance investigations, full-text search is critical to quickly locate and export only the most relevant documents. This capability should work across folders, user data, and file contents, not just filenames or metadata
1 vote -
Automatically Delete Files After Purge Policy Period (Respecting Legal Hold)
While retention policies provide timed safeguarding, the system does not guarantee automatic deletion of items once the retention period ends particularly when a purge policy is specified. End users must rely on manual deletion or scheduled processes.
This enhancement would ensure that files automatically expire and are permanently deleted via defined purge policies unless they’re subject to a Legal Hold, which always takes priority.
Proposed Functionality:
At retention expiration, system automatically deletes files according to defined purge rules.Legal Hold overrides deletion, preventing removal until hold is lifted.
The system logs all auto-deletions in audit trails, identifying the purge policy…
1 vote -
Enable End Users to Apply Existing Retention Policies to Their Content
Currently, only administrators can assign retention policies to content in Box. This central control is important for compliance, but it also creates workflow bottlenecks when end users need to apply retention to content immediately for governance, regulatory, or project-specific reasons.
Allowing end users to apply pre-approved, administrator-created retention policies or templates to their own content would:
Empower teams to self-govern content in line with company compliance standards.
Reduce admin overhead and delays.
Ensure governance rules are applied at the point of content creation, rather than after-the-fact by admins.
1 vote -
Allow Early Removal of Retention Policy from Specific Content Before Period Ends
Currently, Box retention policies apply for the entire duration set and cannot be removed from individual files or folders before the retention period ends—unless the entire policy assignment is removed.
This limitation creates operational challenges in scenarios where:
Certain files are retained longer than necessary due to changes in compliance requirements.
Content is mistakenly placed under a retention policy but only a small subset needs early release.
Legal, compliance, or business needs require faster deletion of specific files without impacting other content under the same policy.
Introduce the ability for authorized administrators to remove or override a retention policy on…
1 vote -
Use the API to move a file in one Box folder and add it as a version in another folder.
Use case:
1. Un-retouched ref sits in Box folder
2. New version of file comes in from external retoucher
3. API moves incoming retouched file as version1 vote -
Direct transition from preview screen to server link embedded in file
When previewing PDF and Word files, it is not possible to navigate to server links embedded in the files.
If you want to navigate to server links, you need to download the files from Box and click the links, which is time-consuming.
There is an impression that the preview screen is inconvenient, and this damages Box's reputation, so please enable navigation to links from the preview screen.■In Japanese
PDF, Wordファイルのプレビュー時にファイルに埋め込まれたサーバリンクに遷移することはできません。
サーバへのリンクに遷移したい場合は、Boxからファイルをダウンロードしてリンクをクリックすることが必要で、手間がかかります。
プレビュー画面が不便という印象があり、Boxの評判が落ちるためプレビュー画面からリンクに遷移できるようにしてください。2 votes -
Account provision based on invitation received.
Hi
Case #3378972. Refer this for details.When someone in our domain receives an invitation to collaborate in a folder and they don’t yet have a Box account, an account will be provisioned and that user will automatically become a managed user under your enterprise instance. This is some kind of a backdoor account creation which we want to have a control on. We have account approval process where Cost Center managers review and approve the license cost. Need this capability to have a control over this way of account creation.
1 vote -
"Favorites" option for applying signers to a document
If 90% of the sign documents you generate need to be signed by a unique person, but then by two internal people, it would be nice if you could select from a "favorites" list.
So, each sign document has a unique underlying document, but the signers are, for the most part, always the same. Rather than entering "tom smith, mary jones, john white" for each document, you could just select "AR Group" from a favorites list.3 votes -
Option to remove or hide the floating Box AI icon when viewing a note. I am trying to read this document, and it is distracting.
Please add an option to the edit bar to hide the floating Box AI icon when viewing a note. When reading a document, it can be distracting. An option to hide the Box AI icon will allow users to focus on deeper work.
2 votes -
List the file name that the pop up is confirming to be deleted
When the confirmation window pops up to ask "Are you sure you want to delete this item?" it would be really helpful for the filename to be listed there to ensure the correct file was selected.
2 votes -
Share files externally Box Drive
Allow the 'People with the link' option to be available directly in Box Drive when sharing files externally, so users don't need to switch to the Box Web App.
2 votes -
Allow customization of the “From” email address when sending notification emails via Box Relay instead of always using the default noreply@b
■ Need
Allow customization of the “From” email address when sending notification emails via Box Relay instead of always using the default noreply@box.com.■ Background & Issue
Currently, all notification emails sent by Box Relay originate from noreply@box.com. However, due to certain mail‐handling policies and recipient filtering rules, there is growing demand to send these Relay notifications from a company’s own domain/address.■ Example Use Case
In a process where the labor union reports employee work status to company officers using Relay notifications:
Issue: It is burdensome to ask all officers to adjust their mail filtering rules for …
2 votes -
A feature that suggests prompts related to search results
We want a feature that suggests prompts that make it easier to find search results based on the inputted words.
We are considering leveraging Box Hubs and AI to use as an FAQ for end users,
but there are many cases where it is difficult to input specific prompts when asking the AI questions.
As a result, even though we actually have enough materials to get the desired answers,
the AI returns a message saying "No related content found,"
which leads end users to mistakenly believe there are no materials available, preventing them from reaching the necessary answers.
Example：
When…2 votes -
Copy in Markdown format
I'd like to be able to copy Box AI's answers in Markdown format.
Especially in tables.2 votes -
Allow Box Zones with fewer than 10 seats
I'm in the UK so need to be GDPR-compliant and store my data here. Currently, I can't ensure my data is stored in the UK without having Box Zones, which requires 10 seats. I'm a solo business, three seats is already more than I need.
1 vote -
Improvement of the repeat timing for Box Relay schedule events
When trying to set the repeat timing for a Box Relay schedule event to monthly, currently you can only choose the 1st day or the last day every few months.
The timing of the event's start is not necessarily at the beginning or end of the month, so it is inconvenient to use.
I would like you to add a setting that repeats monthly based on the start date, like the report scheduling feature.-in Japanese-
Box Relayのスケジュールイベントを毎月に設定しようとしたとき、現在は何か月ごとの第１日目もしくは最終日しか選択できません。イベントの開始タイミングは必ずしも月初や月末ではないため使いにくいです。レポートのスケジュール設定のように、開始日を基準に毎月繰り返すような設定を追加してほしい。5 votes -
Add Fixed and Descriptive CSS Tags for Easier Pendo Integration
We use Pendo to automate and manage user guidance within Box. Pendo provides automation features that allow us to automatically trigger specific AI agents, even when many agents exist.
However, with the current Box coding rules, it is often difficult to use Pendo’s feature tagging effectively, because it is hard to uniquely identify elements for tracking or automation.
I would like to request that Box implements a development rule to add fixed and descriptive CSS tags (classes or IDs) to relevant elements related to AI agents. This would make it easier for Pendo users to specify and control these elements,…
1 vote -
Add Categories or Tags to Organize AI Agents in Box AI Studio
The ability to create AI agents in Box AI Studio is extremely useful. However, as the number of AI agents increases, it becomes increasingly difficult to find the right agent when using Box AI.
I would like to request a feature that allows users to better organize and find their AI agents. Possible solutions could be:
- Allowing users to assign categories to AI agents, which could also be arranged in a hierarchical structure
- Enabling the addition of multiple tags to each AI agent, along with the ability to filter or search by these tagsIn short, I hope…
4 votes
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