9993 results found

1. Need more explanation for "Unknown IP" on User Activity Report

   It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

   Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
   The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

   If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
   If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
   However, they can not find which pattern it falls into from just the "Unknown IP" description.

   For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.

   This is an improvement request.

   It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

   Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
   The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

   If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it… more

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2. When using Hubs for content management, a search bar would be stellar!

   Include a function to search within a Hub for specific terminology. This would make it more user-friendly for all stakeholders in an organization using Hubs for content management.

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   1 comment  ·  Box Hubs  ·  Delete…  ·  Admin →
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3. Metadata Taxonomy Searches MCP Server

   We use taxonomy fields in some of our metadata templates. Using Claude.ai to access our data via the Box MCP Server we are unable to search taxonomy metadata fields. Enabling this would be very helpful for our use case. Thank you.

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   0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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   gathering feedback  ·  AdminKamil Kinastowski (Admin, Box) responded

   I'd love to hear more about this. Would you be willing to jump on a quick call to discuss this use case further? Here is a link to my calendar:

   https://calendar.app.google/NMXrGp4Nr1Do2qYz7

4. About the Box AI Agent in Copilot

   When using the Box Admin Console, it is possible to identify which files the Box AI Agent accessed and when.
   However, there is no way to determine how many prompts each user has submitted to the Box AI Agent via Copilot, nor the number of times they have done so.
   Similarly, there is no method to understand, at a system-wide level, how many prompts are being submitted to the Box AI Agent overall.
   Unlike general generative AI services, we understand that there is no cost incurred based on usage frequency (i.e., the number of prompts submitted).
   Nevertheless, from an administrator’s perspective, it is important to understand usage frequency. By providing a way to track this information, organizations would gain value by being able to report how extensively generative AI is being utilized.
   We strongly request that a mechanism be provided to monitor and understand the usage frequency of the Box AI Agent.

   <<<以下日本語訳>>>
   CopilotのBox AI Agentについて

   Box管理コンソールでBox AI Agentがどのファイルへいつアクセスしたかを把握する方法はある。
   が、どのユーザーがCopilotを介してBox AI Agentにどれだけプロンプトを投入したか、その回数を知る方法が無い。
   同様にシステム全体としてどれだけBox AI Agentへプロンプトが投入されているかを把握する方法もない。
   一般的な生成AIと異なり、使用回数(プロンプトを投入した回数)に対する費用は発生しないとの事。
   だが、管理者としてはその頻度を把握しておきたく、知る方法を設置してもらうことで、生成AIがどれだけ利用されているか報告することが組織としてメリットとなる。
   是非ともBox AI Agentの利用頻度を知る方法を設置してほしい。

   When using the Box Admin Console, it is possible to identify which files the Box AI Agent accessed and when.
   However, there is no way to determine how many prompts each user has submitted to the Box AI Agent via Copilot, nor the number of times they have done so.
   Similarly, there is no method to understand, at a system-wide level, how many prompts are being submitted to the Box AI Agent overall.
   Unlike general generative AI services, we understand that there is no cost incurred based on usage frequency (i.e., the number of prompts submitted).
   Nevertheless, from an administrator’s… more

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5. Pop up confirmation listing content prior to moving content to Archive

   Pop up confirmation listing content prior to moving content to Archive will help in confirming what should be going to Archive as a last check before the content gets moved

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6. Box for Outlook - Allow Configurable Setting that will autocovert an attachment to a link when over a certain size

   Sharefile's Outlook add-in allowed for you to define a size threshold for attachments. When that threshold was reached, it would automatically upload the attachments to Sharefile and then insert the link to the file(s)

   This feature made it simple to share larger documents, or multiple documents that would cause bounce-back emails for trying to send an email with too large of size. This was also much quicker than taking the time to create a new folder, upload the documents, then attach the links for those documents to the email.

   I understand that this would require some other types of decisions to be made, such as where does the file get uploaded to? Perhaps there is an autogenerated folder for each user account that it sticks the files in, similar to Box Reports, Box Shuttle Reports, My Box Notes, My Canvases, etc.

   You can find some of their documentation here:
   https://docs.sharefile.com/en-us/sharefile/sharefile-app/sharefile-for-outlook/change-defaults

   Sharefile's Outlook add-in allowed for you to define a size threshold for attachments. When that threshold was reached, it would automatically upload the attachments to Sharefile and then insert the link to the file(s)

   This feature made it simple to share larger documents, or multiple documents that would cause bounce-back emails for trying to send an email with too large of size. This was also much quicker than taking the time to create a new folder, upload the documents, then attach the links for those documents to the email.

   I understand that this would require some other types of decisions… more

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7. Add Ability to Filter by "Status" In User Details Report

   Refine User Details Report by adding user "status" as a filter

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8. Change default sidebar view

   Since BoxAI was released, when previewing a document from the Box Web the sidebar defaults to BoxAI. I would like the ability in my settings to pick what sidebar page presents as default. Further, it would be great to pick if the document preview opens with the sidebar opened or collapsed.

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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9. I would like the display position of the "Hide this folder" menu on BoxDrive to be changed.

   The "Hide this folder" feature has been made possible on BoxDrive, but cases of accidental folder hiding due to misoperation have been occurring. We believe one of the reasons is that it is located among frequently used menus like "Share" and "Update folder."

   We hope for an improvement in changing the display position of the "Hide this folder" menu. Alternatively, it would be great if we could have a setting option to disable the "Hide this folder" menu altogether.

   Thank you very much for your consideration.

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10. clear notifications

    We need a notifications dashboard, similar to the task dashboard, where we can select all and mark complete. PLEASE!!! I have a ton of notifications that I've addressed but are still showing up in my "notifications" alert. I don't have time to go through them one-by-one to close them out. Please address issue ASAP.

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    0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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11. Hub-level Terms of Service gate (per client portal) with auditable acceptance

    Customers using Hubs as client/extranet portals need client-specific Terms of Service at the Hub level (not enterprise-wide). Many firms run multiple client portals, each with different legal terms, and they must be able to prove who accepted, when, and under what terms before granting access.

    Requested capability:
    Add a Hub/Portal-specific ToS “splash page” that requires users to Accept / Decline before viewing Hub content, with mandatory authentication and an audit trail.

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    2 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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12. Request for an Invitation Method to Enable Collaboration for All Tenant Users

    We would like a way to invite all users in the tenant to collaborate.

    Currently, there are over 30,000 users across the tenant, so it is not practical to register all users in a single group and invite them via that group.

    テナントのユーザー全員をコラボレーション可能とする招待方法が欲しいです。
    現在テナント全体で3万以上のユーザーがいて、1グループに全ユーザーを登録してグループで招待をする方法が現実的ではないためです。

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13. Custom Shared Link Control by User Type

    Admin ability to set global shared link settings by user type - such as no ability for a managed user to set a shared link to "anyone with the link" -- but admins and/or co-admins could set a shared link to be public (in the case of surfacing documentation externally). This could look like, under "Default access for shared links" setting in Admin Console, a new dropdown to allow for an override for co-admins or above, OR the ability to add specific users to an allowlist.

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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14. Make it more clear to a user when they invite a company domain that does not have a Box account

    Customers have mirrored their email groups (example would be a company-all-hands@company.com email list) to Box Groups. Their users typically type in the email address itself in order to attempt to collab the group onto content, but since the email address is not associated with a user, and we can't tie an email address to a Box Group, it sends a pending invite to that email address to create an account (which won't get created and doesn't work).

    The request: I suspect linking an email address to a Box Group is a non-starter from a product standpoint. Because of that, we came up with an ask to make it more apparent that when a user types in a company email into the share modal, it is more clear that they are inviting an email address with a company domain that is not associated with an existing Box account or group. If there could be more than just the 'External User' globe next to the email once you finish typing it in (like a popup message they need to click through) that would suffice for making it clear a user is inviting an email address without a Box account.

    Customers have mirrored their email groups (example would be a company-all-hands@company.com email list) to Box Groups. Their users typically type in the email address itself in order to attempt to collab the group onto content, but since the email address is not associated with a user, and we can't tie an email address to a Box Group, it sends a pending invite to that email address to create an account (which won't get created and doesn't work).

    The request: I suspect linking an email address to a Box Group is a non-starter from a product standpoint. Because of that, we… more

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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15. Box for Mobile - Media Auto-Player

    It would be beneficial if there was a “music player” type feature of Box that would play through a folder with music / media tracks, as opposed to having to preview and play these one-by-one.

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    0 comments  ·  Mobile  ·  Delete…  ·  Admin →
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16. Enable longer retention policies (Specifically 150 yr policy option)

    At USAA life Insurance we have many documents that need a longer retention policy of 150yrs and the longest you have available is 50 yrs. We have 2 million documents that we cannot apply a policy to because of this issue.

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    0 comments  ·  Governance  ·  Delete…  ·  Admin →
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17. Passwordless Authentication

    Authentication using security keys (passkeys/FIDO2) has been released. I think this is a very positive step forward.
    Currently, the process requires entering your Box ID and password, followed by inputting a physical key. It would be great if security keys alone could enable passwordless authentication.

    For SMS or Authenticator app authentication,
    requiring the sequence: ID input ⇒ OTP sent/entered ⇒ Box password input would also help counter dictionary-enhanced phishing (phishing aimed at understanding user password patterns, not necessarily targeting unauthorized Box logins).

    Additionally, using the Number Matching format for Authenticator app authentication offers higher phishing resistance and convenience compared to OTP. It would be preferable if this became available.
    OTP: Entering the 6-digit OTP displayed in the Authenticator app on the device you want to log in from.
    Number Matching: Entering the 2-digit number displayed on the device you want to log in from into the Authenticator app.

    Authentication using security keys (passkeys/FIDO2) has been released. I think this is a very positive step forward.
    Currently, the process requires entering your Box ID and password, followed by inputting a physical key. It would be great if security keys alone could enable passwordless authentication.

    For SMS or Authenticator app authentication,
    requiring the sequence: ID input ⇒ OTP sent/entered ⇒ Box password input would also help counter dictionary-enhanced phishing (phishing aimed at understanding user password patterns, not necessarily targeting unauthorized Box logins).

    Additionally, using the Number Matching format for Authenticator app authentication offers higher phishing resistance and convenience compared to… more

    2 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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18. Ability to restore deleted BoxSign templates from Trash

    Today you can restore files, but the BoxSign fields applied does not restore with it. It would be helpful to have the ability to restore BoxSign templates that were previously deleted.

    2 votes

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19. Pause upload/download on Box Drive

    PLEASE. PLEASE. PLEASE. I cannot describe how much this is important to me. I work on several projects that use many files simultaneously. Some of these files are large. Being unable to pause an upload/sync makes my workflow so incredibly slower.

    Current life: I make some edit to a large file, my entire workflow is interrupted as said large file needs to be entirely uploaded before I can retrieve literally anything else from Box. This last part is not even Box's problem, but I have a pretty decent computer and slows down significantly during large uploads, which affects the rest of my work too. Even writing this request was a little slow.

    Now, IMAGINE this wonderful little scenario: I click on the Box icon. I hit pause sync or whatever you may want to call it. I do whatever edit I want. Then, at the end of the workday, I hit resume sync.

    Now IMAGINE this even better scenario for someone like me: oops, I forgot to hit the pause button before I started working. NO PROBLEM! I can pause/cancel this particular upload as it is happening.

    PROBLEM SOLVED!

    Thank you Box team!

    PLEASE. PLEASE. PLEASE. I cannot describe how much this is important to me. I work on several projects that use many files simultaneously. Some of these files are large. Being unable to pause an upload/sync makes my workflow so incredibly slower.

    Current life: I make some edit to a large file, my entire workflow is interrupted as said large file needs to be entirely uploaded before I can retrieve literally anything else from Box. This last part is not even Box's problem, but I have a pretty decent computer and slows down significantly during large uploads, which affects the rest… more

    2 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Request to add a function to select target items for output in the Shared Link Report

    In the current Shared Link Report filters, it is not possible to specify the targets of the output items, such as files, folders, or Hubs.
    Since all shared link information is output, there are many items, and extracting the necessary information takes a significant amount of time.

    To reduce operational workload when performing an inventory of Box Hub shared links, we would like the ability to limit the output items to Hubs only.
    Therefore, we request the addition of a feature in the Shared Link Report filters that allows users to select the target types of items to be included in the output.

    （日本語）
    共有リンクレポートに出力対象を選択する機能
    現在の共有リンクレポートのフィルタではファイルやフォルダ、Hubなど出力項目の対象を指定することができません。
    すべての共有リンク情報が出力されるため、項目が多く情報の抽出に時間を要します。
    Box Hubの共有リンクを棚卸する際に、業務負担を軽減するため、出力項目をHubのみとできるよう、
    共有リンクレポートのフィルタに出力項目の対象を選択できる機能の追加を希望します。

    In the current Shared Link Report filters, it is not possible to specify the targets of the output items, such as files, folders, or Hubs.
    Since all shared link information is output, there are many items, and extracting the necessary information takes a significant amount of time.

    To reduce operational workload when performing an inventory of Box Hub shared links, we would like the ability to limit the output items to Hubs only.
    Therefore, we request the addition of a feature in the Shared Link Report filters that allows users to select the target types of items to be included… more

    2 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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