Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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10097 results found
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I want to reuse the content entered in File Request as a task message
We are running tasks in a Relay workflow, triggered by uploads via File Request.
In Box’s current specifications, the “file description” entered by users in the File Request form is saved in the file’s description field in its properties after upload.
However, when the Relay workflow starts, the message sent to the task assignee is the one configured in Relay. This message is recorded under the file’s “Activity,” but we also need to check the description field in the file properties, which means switching views and creates extra work.
If there were a feature that allowed us to set the content entered in the File Request as the Relay task message, we would be able to use that instead of the current operational workaround.
ファイルリクエストからのアップロードをトリガーにRelayワークフローでタスクを動かしています。
現状Boxの仕様では、ファイルリクエストフォームでユーザーが入力した「ファイルの説明」はアップロード後、ファイルのプロパティの説明欄に保存されます。
しかし、Relayワークフローがスタートした時、タスク担当者に送信されるのはRelayで設定したメッセージです。このメッセージはファイルの「アクティビティ」に残りますが、ファイルのプロパティの説明欄も確認する必要があり、切り替えが手間となっています。ファイルリクエストで入力した内容をタスクメッセージに転用できるようする機能実装をしてほしいです。
We are running tasks in a Relay workflow, triggered by uploads via File Request.
In Box’s current specifications, the “file description” entered by users in the File Request form is saved in the file’s description field in its properties after upload.
However, when the Relay workflow starts, the message sent to the task assignee is the one configured in Relay. This message is recorded under the file’s “Activity,” but we also need to check the description field in the file properties, which means switching views and creates extra work.
If there were a feature that allowed us to set the…
3 votes -
Box Drive performance is terrible
I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.
Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be available locally in full on all my devices. No issues, fairly instant sync. Now, I have to "Make available offline" if I actually want a folder to sync, but even then it doesn't work well. IF I can even see the accurate sync status of a folder or file the only thing I can count on is that it could be DAYS before even small changes fully sync. Or never.
Mind you I am mostly running on two fully OS updated Apple silicon Macs (M1 Max and M5 Pro Macbook Pros), on Gigabit speed Verizon FIOS connections, so there is NO excuse for a 5 second sync delay on a few updated html or js files, let alone 5 DAYS. I'm simply trying to move a few files between two powerful Macs and the changes I've made on one are simply not uploading, so the otherMac doesn't even know it's behind. Force Quitting Box and relaunching seems to get things moving again but how did this thing pass QA in such a glitchy state?
For the first time in 20 years I am seriously considering dropping Box, and can no longer recommend it to clients who might be frustrated by their experience with Google Drive or OneDrive. Not sure what's going on over there but I expect better from Box.
I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.
Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be…
1 vote -
Remove Filter option for Box Apps View
We have a use case where we want to restrict a view so that users can only see verified items in a view from a Box App. No matter how the App is shared, users are always able to change the underlying filters and see items that are not verified. It would be great if there was a setting in the view that turns off the ability for viewers to change the filters and only restrict to the visible filters. Image shows the filters we want them to be able to edit, the "All filters" is no required.
5 votes -
Platform activity
I’d like to request access to Platform activity data extending beyond the current one‑year retention period.
1 vote -
Make camera requirement optional for Box Mobile app installation
We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.
Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.
From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with high-security standards.
We kindly request Box to make the camera feature optional so that we can securely and efficiently use the native app on these specialized devices.
We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.
Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.
From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with…
1 vote -
Make camera requirement optional for Box Mobile app installation
We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.
Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.
From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with high-security standards.
We kindly request Box to make the camera feature optional so that we can securely and efficiently use the native app on these specialized devices.
We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.
Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.
From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with…
1 vote -
Increase Multi-Document Querying Limitations from 10
The current system limits the number of documents that can be reviewed in a single session, which has led some public sector users to process eligibility documents in multiple smaller batches. In practice, screenings often involve significantly more documents (70 in some cases) than the system currently supports in one batch (10 max), resulting in added workload and inefficiency.
17 votes -
Send files stopped when find error in files...
Hello support guys.
I'm facing a problem and I want to ask for your help...
I usually send many files at the same time and sometimes the sending stops and the remaining files are waiting for the stopped file to be resolved before proceeding with the rest... I don't sit in front of the computer looking at the uploads and when I come back to see if it's finished the process is there waiting for my resolution...
Isn't there a way for the files that are OK to follow the flow and only wait at the end of the process for the particular file that caused the problem?
The way it is, work here is not productive.
ThanksHello support guys.
I'm facing a problem and I want to ask for your help...
I usually send many files at the same time and sometimes the sending stops and the remaining files are waiting for the stopped file to be resolved before proceeding with the rest... I don't sit in front of the computer looking at the uploads and when I come back to see if it's finished the process is there waiting for my resolution...
Isn't there a way for the files that are OK to follow the flow and only wait at the end of the process…1 vote -
For Anonymous users hide names of Create by and Modified By on Box Web
Due to PII concerns please hide the names of created by or modified by when a anonymous user visits the Box Web App and is browsing content or previewing content.
1 vote -
Suggested Prompts with Custom Agent in the Box App for iOS and Android
Currently the AI feature of the Box App for iOS and Android does not include customized suggested prompts with custom agents. I would like to have suggested prompts available on custom agents in the Box App. We've created several custom agents with unique suggested prompts. Without access to these prompts in the Box App, it limits its usefulness to us, or at least requires more effort from the end-user to retrieve what they need.
3 votes -
Clarification needed for “Invite Collaborator” event behavior in User Activity Report ユーザーアクティビティレポートにおける「コラボレータの招待」イベント仕様の明確化について
【Description】
In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
Specifically, the “Invite Collaborator” event is not logged in the following cases:When the invited user has “Automatically accept collaboration invites” enabled
When a group is invitedAs a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
【Request】
Please clarify and document(https://support.box.com/hc/ja/articles/4415012490387) the following:Under what conditions the “Invite Collaborator” event is not recorded
The relationship and differences between “Invite Collaborator”, “Accepted Invite”, and related events (e.g., auto-accepted invites, group collaborations)This would help administrators accurately interpret User Activity Reports and track collaboration activities more effectively.
【内容】
ユーザーアクティビティレポートにおいて、「コラボレータの招待」と「招待の承諾」のイベント間に不整合が見られます。
具体的には、以下のケースにおいて「コラボレータの招待」が記録されません：招待先ユーザーが「コラボレーションへの招待を自動的に承諾する」を有効化している場合
グループを招待した場合このため、本来一連の処理であるはずの招待および承諾イベント間で、ログ件数に大きな差異が発生します。
現状、この挙動は公式ドキュメントに明記されておらず、「コラボレータの招待」イベントの制約が把握しにくい状況です。
【要望】
以下について明確化および公式ドキュメント(https://support.box.com/hc/ja/articles/4415012490387)への記載をお願いします：「コラボレータの招待」イベントが記録されない条件
「コラボレータの招待」と「招待の承諾」および関連イベント（自動承認、グループ招待等）との関係および差異これにより、管理者がユーザーアクティビティレポートを正しく解釈し、コラボレーションの監査を適切に行うことが可能になります。
【Description】
In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
Specifically, the “Invite Collaborator” event is not logged in the following cases:When the invited user has “Automatically accept collaboration invites” enabled
When a group is invitedAs a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
【Request】…1 vote -
Add an option to disable/turn off hover link previews in Box Notes
The current hover link preview UI in Box Notes is highly intrusive and significantly disrupts the writing and editing workflow.
When moving the cursor around the document, these previews constantly flicker on and off. The biggest issue occurs when multiple hyperlinks are listed consecutively: the previews pop up and overlap with each other, completely blocking the subsequent text. Users are forced to make extra mouse movements or clicks just to dismiss them and read the text underneath.
Since there is currently no way to turn this feature off, I would like to request the following improvements:
A toggle switch to completely disable the hover preview feature in settings.
A hover delay, so previews only appear if the cursor rests on a link for a certain amount of time.
A UI redesign to ensure previews appear in a non-intrusive location and never overlap or block text.
This improvement is urgently needed for a better and smoother user experience. If you are experiencing the same frustration, please vote for this idea!
The current hover link preview UI in Box Notes is highly intrusive and significantly disrupts the writing and editing workflow.
When moving the cursor around the document, these previews constantly flicker on and off. The biggest issue occurs when multiple hyperlinks are listed consecutively: the previews pop up and overlap with each other, completely blocking the subsequent text. Users are forced to make extra mouse movements or clicks just to dismiss them and read the text underneath.
Since there is currently no way to turn this feature off, I would like to request the following improvements:
A toggle switch to…
1 vote -
Need more explanation for "Unknown IP" on User Activity Report
It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".
Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
However, they can not find which pattern it falls into from just the "Unknown IP" description.For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.
This is an improvement request.
It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".
Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it…
2 votes -
Need more explanation for "Unknown IP" on User Activity Report
It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".
Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
However, they can not find which pattern it falls into from just the "Unkown IP" description.For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.
This is an improvement request.
It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".
Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it…
2 votes -
Different sort options for different folders
I would like the option to sort my home folder by "Last Accessed" and other folders by "Name". Currently we can only sort one way. Thank you.
1 vote -
If we could toggle an Alpha Numeric sorting feature rather than the current system.
As an institution that has thousands of photos that are already labeled by our current archive system, it would be incredibly helpful to have files be able to be sorted by an alpha-numeric approach. Such as, ST-A1, ST-A2, ST-A3, ST-A110 rather than ST-A1, ST-A110, ST-A2, ST-A3.
I'm suggesting introducing a toggle or dropdown sorting option, as to not mess up current systems. I understand that adding a 0 in front of numbers is the suggested method, however that would not work in this case as it would change the item's ID system. It seems to me that sorting is one of the major frustrations in using box, and an update and adding more options in this area seems appropriate.
As an institution that has thousands of photos that are already labeled by our current archive system, it would be incredibly helpful to have files be able to be sorted by an alpha-numeric approach. Such as, ST-A1, ST-A2, ST-A3, ST-A110 rather than ST-A1, ST-A110, ST-A2, ST-A3.
I'm suggesting introducing a toggle or dropdown sorting option, as to not mess up current systems. I understand that adding a 0 in front of numbers is the suggested method, however that would not work in this case as it would change the item's ID system. It seems to me that sorting is one…
1 vote -
Regarding how to handle abnormal termination in BoxRelay
I would like to be able to forcibly terminate "in progress" tasks that have been interrupted due to an error in BoxRelay.
1 vote -
Hubs permission model should be more granular (add previewer)
Currently in the Box Hubs Beta, all collaborators invited into a Hub receive the "Viewer" permission on files and folders linked in the Hub. This does not allow for Hub content to be view-only and block downloading of content. Alternative methods of managing this such as rolling out classification policies would not be scalable as Hubs usage grows. It would be great if Hubs collaboration could be more granular and there was an ability to invite users or groups into a Hub with other permissions such as "Previewer" so they are more restricted on what they can do after accessing content.
Currently in the Box Hubs Beta, all collaborators invited into a Hub receive the "Viewer" permission on files and folders linked in the Hub. This does not allow for Hub content to be view-only and block downloading of content. Alternative methods of managing this such as rolling out classification policies would not be scalable as Hubs usage grows. It would be great if Hubs collaboration could be more granular and there was an ability to invite users or groups into a Hub with other permissions such as "Previewer" so they are more restricted on what they can do after accessing…
157 votesThis feature is under consideration
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Box for Salesforce app: enable conditional display of another record's folder rather than creating a new folder for a particular record
Enable conditional display of another record's folder rather than creating a new folder for a particular record. Ideally, this would be able to be done in the lightning page when you add the Box component to the page, by allowing the admin to select a record field, or a related record's field (not just a label) where the folder id is stored.
Use case: allowing a parent record's folder to show in all of its children so that all of the documents related to the parent are stored in a single place.
2 votes -
API Endpoint to Manage Custom Apps
There are not currently any API endpoints to call for custom apps - ideally there would be the ability to manage scopes, disable/deauthorzie + enable/authorize, delete apps (both server and user auth)
7 votes
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