Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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9635 results found
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Option to hide left sidebar showing pages when viewing documents
Would love the option to hide the left sidebar that shows pages in documents - it's hard to navigate documents when using split screen, and the sidebar showing the pages gets in the way of being able to zoom into document pages efficiently.
1 vote -
whatsapp URL
Cannot display file or folder name when i post a box share link in Whatsapp, while dropbox share link can display the shared file or folder name in whatsapp
1 vote -
Enable DocuSign Integration for "Viewer" permission
We would like users with Viewer permission to use DocuSign Integration but it currently does not work while Adobe Sign or other apps does. Please enable Integration with DocuSign (e.g. Send with DocuSign) for Viewer users.
1 vote -
Open files from favorites
I'd like to be able to open a file directly from the favorites. That way, I avoid a preview (and its access stats by the way). If the file is not locked then it is opened in my local app. That would be really helpful.
3 votes -
Password Protected Folders
Would love to be able to password protect certain folders within an unprotected folder. Since permissions "waterfall", I am unable to have a private folder within a public one. After reading the forums, this would be a very useful and widely used feature for businesses who want to limit access to folders to certain groups.
34 votes -
Rethink how customer feedback is handled for support tickets
I open A LOT of support tickets with Box as I'm the primary escalation point for support in my enterprise.
After every Box support ticket is solved and closed by the Box tech, I get an automated "how did we do" survey email.
I get that you guys want customer feedback but forcing it down customers' throats for EVERY ticket that is solved is not the right approach. They just become repetitive and get to the point of being annoying.
I've found a solution to get around this annoyance by creating rules to scan for common subject line text and deleting these messages before they land in my inbox. However, the fact that I, as a customer, am forced to find "workarounds" is telling that your survey process is more if a hindrance than a helpful way to improve support. And, for this reason, this leads me to provide NO feedback.
I think a more professional way to request for feedback would be through:
1) Rather than being reactive (after tickets are closed) being more proactive by having your VP of Customer Success send out a generalized support survey emails on a quarterly basis to gauge how your support techs are doing and places for improvement possibly with an incentive attached.
2) Instead of asking for support at the closure of every ticket, adding a "feedback" section on your ticketing center (via the web gui) for customers to provide ad-hoc feedback there for tickets WITHOUT getting hounded with emails asking them to do so. Let's be honest, you're probably not going to get much feedback this way, but at least you're not going to also annoy customers.I open A LOT of support tickets with Box as I'm the primary escalation point for support in my enterprise.
After every Box support ticket is solved and closed by the Box tech, I get an automated "how did we do" survey email.
I get that you guys want customer feedback but forcing it down customers' throats for EVERY ticket that is solved is not the right approach. They just become repetitive and get to the point of being annoying.
I've found a solution to get around this annoyance by creating rules to scan for common subject line text and…
1 vote -
Working with Procurement in Box may get easier!
With the File Request function we are now able to request supplier to upload their proposal directly in Box without having to create accounts. But we need to make things more easier, if I have 50 suppliers, it´s very time consuming to click in each folder, generate the link, change the settings of each link to request at least "email".
So, here is the idea:
1. My account should have a Standard Settings for "File Request" settings that I should be able to choose.
2. When selecting multiple Folders, we should be able to generate multiple links, with each folder generating its own link. The clipboard would be filled with a list containing the following - "the Folder Name " - "the Link"Seriously, we need to improve Box´s ability to handle Procurement tasks.
With the File Request function we are now able to request supplier to upload their proposal directly in Box without having to create accounts. But we need to make things more easier, if I have 50 suppliers, it´s very time consuming to click in each folder, generate the link, change the settings of each link to request at least "email".
So, here is the idea:
1. My account should have a Standard Settings for "File Request" settings that I should be able to choose.
2. When selecting multiple Folders, we should be able to generate multiple links, with each folder…1 vote -
How do I talk or chat with someone from box.com?
How do I talk/call or chat with someone from box.com?
1 voteHi there. Please contact our Product Support team here: https://support.box.com/hc/en-us/requests/new
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Add the following function in Box Drive
- Function to set the Box Drive log rotate period manually.
- Function to Enable/Disable Box Drive log files.
13 votes -
1 vote
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Large file preview support
A 360 degree video is taken and processed for upload to Box with the ".360" extension
The files could potentially be very large (up to or sometimes more than 5 GB)
With the use of Box sharing features, the 360 degree videos to be viewed/previewed by others1 vote -
Pop Up/Alert for duplicate folder name
Customer is interested in a pop up or alert when users enter a duplicate name for a folder. This could be specific alert to just admins but some sort of notification to prevent duplicative folder names.
1 vote -
Specify where the preview starts.
We upload a video to the Box and previews be accessed through a shared link.
In this case, the preview starts at the beginning of the video (0 minutes and 0 seconds).We'd like to be able to specify where the preview starts (e.g., 5 minutes and 0 seconds).
We believe that being able to freely determine where to start the video preview will broaden the use of the video preview.
We hope this feature will be added as a new feature.
私たちはBoxに動画をアップロードし、共有リンクを介してプレビューにアクセスすることができます。
この場合、プレビューは動画の先頭（0分0秒）から始まります。プレビューの開始位置（例：5分0秒）を指定できるようにしたいと考えています。
動画プレビューの開始位置を自由に決められるようになることで、動画プレビューの利用の幅が広がると考えています。
新機能として追加されることを期待しています。
1 vote -
Allow SSO users to remove their external password again
Since I as a user can set up an external password for my SSO account, I'd like to also be able to remove that external password when I no longer need it. This a) removes an unnecessary login method and therefore improves security and b) alleviates the need for me to regularly change a password I no longer have any use for.
Currently this requires going through Box support (and potentially an enterprise's own internal support hierarchy before that, as in my case), whereas it could also be a simple link/button next to the "Change Password" link in my account settings (which of course would only be available to SSO users).
There is already another similar idea here on Pulse (https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/38401225-remove-external-password-once-done) but it asks for automatic removal of the external password after it has been used, which sounds a lot more complicated to implement than this proposal - hence I created a separate idea.
I am apparently not the only person who had this problem - see for example https://community.box.com/t5/Platform-and-Development-Forum/How-can-I-delete-my-external-password-for-Box/m-p/79939 and https://community.box.com/t5/Account-Features-Forum/Ability-to-delete-external-password/td-p/81757 on the Box Community site.
Since I as a user can set up an external password for my SSO account, I'd like to also be able to remove that external password when I no longer need it. This a) removes an unnecessary login method and therefore improves security and b) alleviates the need for me to regularly change a password I no longer have any use for.
Currently this requires going through Box support (and potentially an enterprise's own internal support hierarchy before that, as in my case), whereas it could also be a simple link/button next to the "Change Password" link in my account…
2 votes -
Dashboard for end users
Create an end-user accessible dashboard where users can see the status of their content and shared links. For example, they can see a running list of their shared links and be able to un-share these links via the dashboard; see a running list of externally shared content with external collaborators to see if they still need to be shared externally. In addition, the dashboard should include a high-level overview of these shared folders/files so they user can classify content from one place instead of by individual files/folders. The goal: give end users a better way to classify and manage their content to prevent security breaches.
Create an end-user accessible dashboard where users can see the status of their content and shared links. For example, they can see a running list of their shared links and be able to un-share these links via the dashboard; see a running list of externally shared content with external collaborators to see if they still need to be shared externally. In addition, the dashboard should include a high-level overview of these shared folders/files so they user can classify content from one place instead of by individual files/folders. The goal: give end users a better way to classify and manage their…
9 votes -
BOX Error when transferring files from Public to All other Folders
The error message when transferring files from Public to All Other Folders is a little misleading. I would argue here that the system is asking for more of a confirmation before proceeding as opposed to reporting an error. The fact that this says “error occurred” and shows up in red doesn’t do a good job of conveying that you can do this if you click the Details button … just a question of whether you know what you are doing or not.
1 vote -
The ability to have data residency for China to meet "The Cyber Security Law of the People's Republic of China"
The ability to have data residency for China to meet "The Cyber Security Law of the People's Republic of China"
5 votes -
Allow "character sequence" searches
If I want to find all instances of "book", I do not want results that include "books" or "bookmark". In other normal searches, I would enter "book " with a space before the closing quote, however this does not work in Box's search.
The link above refers to this as "word sequences", but they don't work in this case. I even opened a ticket with Premier Support, and they said it couldn't be done, and to request the feature here. According to the link above, what I want is a "character sequence" search.
Boolean doesn't work here because I'm only after one term.
This is a big issue for me because I need to search and delete information to conform to NDA requests.
If I want to find all instances of "book", I do not want results that include "books" or "bookmark". In other normal searches, I would enter "book " with a space before the closing quote, however this does not work in Box's search.
The link above refers to this as "word sequences", but they don't work in this case. I even opened a ticket with Premier Support, and they said it couldn't be done, and to request the feature here. According to the link above, what I want is a "character sequence" search.
Boolean doesn't work…
7 votes -
Add support to get Security logs event using Box Eventlog API
Currently Eventlog API doesn't logs event related to enterprise setting changes by admins. These logs are available using Security report (https://app.box.com/master/reports/security) but are not available through API.
For reference (https://community.box.com/t5/Platform-and-Development-Forum/How-to-get-security-logs-using-Box-Eventlog-API/m-p/79313#M7447)10 votes -
Match the search capabilities that Windows Explorer has.
Match the search capabilities that Windows Explorer has. That is, be able to search subfolders and the content of files in all subfolders.
18 votes
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