Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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10052 results found
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About the Box AI Agent in Copilot
When using the Box Admin Console, it is possible to identify which files the Box AI Agent accessed and when.
However, there is no way to determine how many prompts each user has submitted to the Box AI Agent via Copilot, nor the number of times they have done so.
Similarly, there is no method to understand, at a system-wide level, how many prompts are being submitted to the Box AI Agent overall.
Unlike general generative AI services, we understand that there is no cost incurred based on usage frequency (i.e., the number of prompts submitted).
Nevertheless, from an administrator’s perspective, it is important to understand usage frequency. By providing a way to track this information, organizations would gain value by being able to report how extensively generative AI is being utilized.
We strongly request that a mechanism be provided to monitor and understand the usage frequency of the Box AI Agent.<<<以下日本語訳>>>
CopilotのBox AI AgentについてBox管理コンソールでBox AI Agentがどのファイルへいつアクセスしたかを把握する方法はある。
が、どのユーザーがCopilotを介してBox AI Agentにどれだけプロンプトを投入したか、その回数を知る方法が無い。
同様にシステム全体としてどれだけBox AI Agentへプロンプトが投入されているかを把握する方法もない。
一般的な生成AIと異なり、使用回数(プロンプトを投入した回数)に対する費用は発生しないとの事。
だが、管理者としてはその頻度を把握しておきたく、知る方法を設置してもらうことで、生成AIがどれだけ利用されているか報告することが組織としてメリットとなる。
是非ともBox AI Agentの利用頻度を知る方法を設置してほしい。When using the Box Admin Console, it is possible to identify which files the Box AI Agent accessed and when.
However, there is no way to determine how many prompts each user has submitted to the Box AI Agent via Copilot, nor the number of times they have done so.
Similarly, there is no method to understand, at a system-wide level, how many prompts are being submitted to the Box AI Agent overall.
Unlike general generative AI services, we understand that there is no cost incurred based on usage frequency (i.e., the number of prompts submitted).
Nevertheless, from an administrator’s…1 vote -
Korea zones
I would like to have Korea added as a new Zones country.
There is a law passed that the content needs to be stored in Korea so we will need Korea Zones to use Box in Korea.9 votesThis feature is not planned currently, but this might change based on the customers' feedback, so make sure you vote for it and add comments.
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AI Redaction
Redaction requirement for PII and Sensitive Information. Additional requirement for AI redaction to automate the process.
19 votes -
Kanban metadata view in Box Apps
As a user, I'd like to be able to map a metadata field to metadata view columns so that I can clearly manage content as part of my daily process.
Instead of my 'Status' field being one column with multiple values, I'd like to each value to be its own column e.g. Not Started, In Progress, Pending, so that I get a status-driven view of my content.
4 votes -
add decision logic to workflows
Would be great to have decision logic added to relay/workflows. For example I could have a form with a dropdown field with two options - A or B.
The workflow would then have two distinct sets of actions based on Option A or B. Option A Generate a Doc using template A, Option B generate a Doc using Template B
4 votes -
Don't make Box AI the default
Please make it possible for users to specify their own preferred default pane in the Preview sidebar, and allow users to remove Box AI from the options. I don't want to use Box AI at all, for anything. I want to be able to choose Activity as the default pane.
11 votes -
Allow Sign Myself, Batch Send, and Ready Sign Links to be support configured signature settings
Allow Sign Myself, Batch Send, and Ready Sign Links to be support configured signature settings (e.g. signature frame, date & timestamp, etc. - current limitation seen here: https://support.box.com/hc/en-us/articles/42440382181139-Configuring-Signature-Settings
1 vote -
combine more external and managed user reports
We need a way to combine managed user and external user reports into one to get the same information (where applicable) for each user type. It is ridiculous that we have to create multiple reports and then combine them to create composite reports for our whole enterprise.
1 vote -
Restrict Document Download Before Signing Turn in Box Sign
We would like to request an improvement to document access behavior in Box Sign when Recipients Order is enabled.
Currently, recipients who are not yet in their designated signing turn can still download the document from the Box Sign Inbox dialog. This allows recipients to access the document before the signing workflow reaches their step. In addition, even when password protection is enabled, recipients are still able to download the document in the same way, which reduces the effectiveness of this control.
In sequential signing workflows, some organizations expect document access to be restricted until a recipient’s signing step becomes active in order to prevent premature access to sensitive information.
Request
When Recipients Order is enabled, recipients should not be able to download or access the document until their signing step becomes active. The download option should be disabled or hidden for recipients whose signing turn has not yet begun, and the same restriction should apply even when password protection is enabled.
This improvement would help prevent unintended early access to documents and strengthen workflow control in sequential signing processes.
We would like to request an improvement to document access behavior in Box Sign when Recipients Order is enabled.
Currently, recipients who are not yet in their designated signing turn can still download the document from the Box Sign Inbox dialog. This allows recipients to access the document before the signing workflow reaches their step. In addition, even when password protection is enabled, recipients are still able to download the document in the same way, which reduces the effectiveness of this control.
In sequential signing workflows, some organizations expect document access to be restricted until a recipient’s signing step becomes…
1 vote -
Request for a Box AI Add-on for Desktop Applications
Dear Box Support Team,
I would like to submit a suggestion regarding the enhancement of Box AI functionality.
I believe it would be highly beneficial to offer a Box AI add-on that can be used directly from desktop applications. For example, it would be extremely helpful if users could request Box AI—rather than Copilot—to analyze an Excel sheet that is currently open in the desktop version of Excel.In our company, many users primarily work with Box Drive, and as a result, adoption of Box AI—which is currently limited to the web interface—has been limited.
If Box AI could be accessed seamlessly from desktop applications as well, I am confident that awareness and utilization of its capabilities would significantly increase.Thank you for considering this request.
Best regards,
Dear Box Support Team,
I would like to submit a suggestion regarding the enhancement of Box AI functionality.
I believe it would be highly beneficial to offer a Box AI add-on that can be used directly from desktop applications. For example, it would be extremely helpful if users could request Box AI—rather than Copilot—to analyze an Excel sheet that is currently open in the desktop version of Excel.In our company, many users primarily work with Box Drive, and as a result, adoption of Box AI—which is currently limited to the web interface—has been limited.
If Box AI could be…1 vote -
Schedule Security logs report
There are certain reports such as the security logs report than cannot be scheduled, it would be helpful for customers with CMMC and other compliance requirements to be able to have this scheduled.
1 vote -
Approve own task
Users have the ability to assign themselves an approval task and approve. This has been flagged up by our audit team as a control issue. Is there any way this can be prevented?
1 vote -
We want to enable copy control settings for other tenants.
We would like to request the addition of an extension feature to control copy operations between tenants. Currently, within User Activity Reports, the "Copy" entry does not provide information regarding the source file involved in the move or copy operation. Since this information is also unavailable via the API, we request that you implement a mechanism to make it identifiable.
1 vote -
Make the "Create New Collection" (+) button permanently visible
I would like to request a UI change for My Collections. Currently, the "+" button to create a new collection only appears when hovering over the "Collections" section. I request that this button be made permanently visible.
Reasoning:
Based on our user behavior analysis using Pendo, we have found a strong correlation between My Collection usage and Box AI adoption. Users who utilize My Collections tend to become more proficient and active with Box AI.To improve the employee experience and drive Box AI usage, we want to provide in-app training using Pendo guides. However, because the "+" button is hidden behind a hover state, we cannot properly anchor Pendo guides or tooltips to it. This technical limitation prevents us from effectively onboarding our employees.
Expected Outcome:
By keeping the "+" button always visible, we can implement Pendo guides to guide users in creating collections. This will lead to higher proficiency and significantly increase the adoption of Box AI across our organization.I would like to request a UI change for My Collections. Currently, the "+" button to create a new collection only appears when hovering over the "Collections" section. I request that this button be made permanently visible.
Reasoning:
Based on our user behavior analysis using Pendo, we have found a strong correlation between My Collection usage and Box AI adoption. Users who utilize My Collections tend to become more proficient and active with Box AI.To improve the employee experience and drive Box AI usage, we want to provide in-app training using Pendo guides. However, because the "+" button is…
2 votes -
Subject: Connecting the Box AI Agent to File Hubs
I can select all the authorized Box AI Agents on almost any File Hub on Box.
However, since Box AI Agents are often created for specific purposes, I would like them to be preset only in specific folders and File Hubs.9 votes -
Change the word of the Reauthorize button for custom apps
After changing the scope of a custom app that was created in the past from the Developer Console, the admin must re-authorize the app.
After sending the authorization request, if you open the app details page from [Admin Console > Integrations > Platform Apps Manager > Target App], the scope before the change is displayed.
We can check the scope after the change by clicking the Reauthorize button in the upper right corner of the screen and displaying the popup.
After that, app approval is completed by clicking the Reauthorize button in the pop-up.However, the button on the app's details page says "Reauthorize," which leads admin to mistakenly believe that clicking the button will complete the app's authorize.
Please change the display to something like "Confirm Details" instead of "Reauthorize" to avoid misunderstandings.<カスタムアプリの再承認のボタンの文言を変更>
開発者コンソールから過去に作成したカスタムアプリのスコープを変更後、管理者がアプリを再承認する必要があります。
承認リクエスト送信後、[管理コンソール＞統合＞Platformアプリマネージャ＞対象のアプリ]からアプリの詳細ページを開いただけでは変更前のスコープが表示されています。
画面右上にある再承認ボタンをクリックし、ポップアップを表示させることで初めて変更後のスコープを確認できます。
その後ポップアップ内にある再承認ボタンをクリックすることでアプリの承認が完了します。しかし、アプリの詳細ページのボタンに『再承認』と書かれていることで、管理者はボタンをクリックするとアプリの承認が完了すると勘違いしてしまいます。
誤解を招かないよう『再承認』ではなく『詳細を確認』といった表示に変更してください。After changing the scope of a custom app that was created in the past from the Developer Console, the admin must re-authorize the app.
After sending the authorization request, if you open the app details page from [Admin Console > Integrations > Platform Apps Manager > Target App], the scope before the change is displayed.
We can check the scope after the change by clicking the Reauthorize button in the upper right corner of the screen and displaying the popup.
After that, app approval is completed by clicking the Reauthorize button in the pop-up.However, the button on the app's…
4 votes -
Additional Sorting Options for Managed Users in Users & Groups
I would like to request the addition of more sorting options for Managed Users in the Users & Groups console.
Currently, sorting is limited to Name, Email, and Storage Used.
It would be extremely helpful to include the following:
Sort by Last Activity
Enables identification of users who have never accessed Box or who are inactive.
Helps admins determine which accounts can potentially be cleaned up or require follow‑up.Sort by Status
Allows quick visibility into which users are disabled in Box.
Supports faster lifecycle management and removal of stale or unused accounts.
While this information is available through reports, having it directly accessible in the admin console would streamline user management workflows and reduce reliance on report exports.
I would like to request the addition of more sorting options for Managed Users in the Users & Groups console.
Currently, sorting is limited to Name, Email, and Storage Used.
It would be extremely helpful to include the following:
Sort by Last Activity
Enables identification of users who have never accessed Box or who are inactive.
Helps admins determine which accounts can potentially be cleaned up or require follow‑up.Sort by Status
Allows quick visibility into which users are disabled in Box.
Supports faster lifecycle management and removal of stale or unused accounts.
While this information is available through reports,…
1 vote -
Expandable metadata description fields
When adding descriptions for metadata fields (for the purposes of prompting the AI for MDE), the input field is too small, and my customer cannot see the prompts to edit in the UI. Please allow those fields to be expandable (up to the max character limit) to improve the UX for my customer.
1 vote -
Initiating Box Sign Requests from AppUser Accounts or Specific Folders
Currently, our firm does not allocate storage space to individual Box user accounts. Instead, we manage storage through AppUser accounts, structured around client matter–centric accounts and folders.
During testing of Box Sign, we observed that sign requests are initiated from individual user accounts, resulting in the creation of a ‘My Signed Documents’ folder within each user’s storage. This approach necessitates allocating storage to individual user accounts for the saving of signed documents, which is inconsistent with our firm’s storage model.
Would it be possible to enhance Box Sign so that the signing process can be initiated from a selected AppUser account or a specified matter–centric folder, rather than defaulting to an individual user account? This would allow signed documents to be stored in the relevant client matter workspace, aligning with our storage and information governance policies.
Currently, our firm does not allocate storage space to individual Box user accounts. Instead, we manage storage through AppUser accounts, structured around client matter–centric accounts and folders.
During testing of Box Sign, we observed that sign requests are initiated from individual user accounts, resulting in the creation of a ‘My Signed Documents’ folder within each user’s storage. This approach necessitates allocating storage to individual user accounts for the saving of signed documents, which is inconsistent with our firm’s storage model.
Would it be possible to enhance Box Sign so that the signing process can be initiated from a selected AppUser…
1 vote -
Expired Shared Link lookup for Admins
Problem: Admins often need to do investigation of files stored in Box and all they have to go off of is the file/folder's shared link.
Many times, users are reaching out to Technical Support because a Shared Link is Expired.
Key Features:
-Provide ability to enter an Expired shared link (standard or vanity URL)
-Information returned after searching:
-File/folder name
-File/folder owner
-File/folder location (Owner -> Folder hierarchy)
-Status (whether the file/folder has been deleted or not)
-Admin-level 'delete' (ability for the admin to delete the file on the spot)CSM filing on behalf of customer
14 votes
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