Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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910 results found
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Notification function when a conflict occurs when editing a file
Files are locked when edited from Box Drive by users who have co-authoring enabled.
However, it takes time for the lock to take effect, which can lead to file conflicts if another user edits the file first.BoxDrive and BoxEdit normally notify you when a file conflict occurs, but unfortunately users who have enabled the collaborative editing feature do not receive the notification that a conflict has occurred.
If you want to co-edit with a user whose co-editing function is disabled, you can co-edit with Office Online if you are editing Excel or Word, but the file you want to…
6 votes -
0 votes
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Upgraded my laptop, lost hundreds of files, Box support claiming files never properly synced
Hi Box, I am incredibly frustrated and disappointed with your product. Your customer support team said I need to post the feedback here. I have been using Box Drive for the past four years and was using it to keep track of sensitive and important records and information related to my employer's financial statement audits. This included hundreds of workpapers and workbooks used to gather and compile information to send to our auditors for the company to pass our annual audit. I could view the files in Box Drive and in the online web browser, indicating that they had properly…
1 vote -
Install Box Sync on PC using existing Box Sync folder
You have a published workaround here:
This only describes how to download the Box Sync data all over again. I do not have high-speed internet, so this would take weeks to do.
All I did was change out my storage drive. All of the Box Sync data was copied exactly, so all 50GB of data is still there. I just need to have it see that the files in the current folder are the same (you can use the filename, location, and file size). Syncing the file's timestamp with my PC would be a nice feature, as my PC…
2 votes -
Simplify Box Experience Per Design
Currently, my firm has Box Drive integrated to our Salesforce CRM. What would help simplify and in the end optimize our experience by minimizing errors is to be allowed the option to remove the top search bar banner and the documents file path from the Salesforce instance. Limiting the access to other files from one contact to another can also help prevent accidental file modifications. Hope this can be of benefit to other Box users!
1 vote -
Problem with workbook link in Excel
we have a problem with some excel files with embedded workbook links pointing to a BOX folder.
Today, after enabling BOX for Microsoft Office (desktop) some of these links changed from:C:\users\username\BOX\Boxdrivername\Boxfoldername
To
api.box.com\userName\BOX\Boxdrivername\Boxfoldername
thus giving a file not found error when we reopen the "master" excel file.
How can we solve this problem?
Below is the procedure for reproducing the error.
Starting Configuration:
BOX drive installed: YES
Enabled Box for Microsoft Office Coauthoring: NO
In this example, the original file (test.xlsx) contains a link to a second file (linkedworkbook.xlsx) . As you can see the path is C:\users\svacchini\BOX\CIT.......…4 votes -
disable public links globally with exceptions
We would like to disable public link sharing for all users, but enable a single folder public link sharing available where staff can put files that can be shared publicly. We don't want staff to accidentally share public links from other locations in Box, only from a single folder designated for public links. Otherwise, we need to move public link files to another provider, such as Google Drive.
1 vote -
Device Trust documentation and error message should explicitly describe encryption requirements for external drives
The Device Trust message is misleading as it states “All internal disks must be encrypted” when it should state “All disks must be encrypted”. In addition, the language under Setting-Up-Device-Trust-Security-Requirements here https://support.box.com/hc/en-us/articles/360044194993 states "Require all disks to be encrypted: Helps protect against data loss by requiring disk encryption software" but it only describes in detail internal disk encryption. It would be helpful if it stated here that all external disks must also be encrpyted.
3 votes -
Show file paths on "Error updating *** items..."
If BoxDrive has some errors, it shows error on "Error updating *** items..." by clicking the gear icon.
Then the error window says, "The original file was deleted on Box" on my environment.
But it doesn't show the paths, but also filenames.
So it would be very helpful if you could improve it to show the filenames and its path.Environment:
macOS 13.6.7 (22G720)
Box Drive 2.39.1791 vote -
2 votes
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Increased accessibility of upload status of a file for visually impaired users
Currently, in Box Drive the only way to check the upload status of a file/folder is to check the folder/file icons. There is currently no way for visually impaired users to check the current status of an upload, or check the status of content being Marked for Offline, since this functionality also relies on the folder/file icons for this information.
Box should consider a solution to this that would better serve visually impaired and blind users
1 vote -
Ability to "resync" or "rescan" your webapp to reflect folders in local folder
User deleted a folder via Box Drive with Viewer permissions (so it stayed on Box), and then never showed up again in local folder
0 votes -
Owner off documents/folder can set it to be edited with online apps only
Allow anyone who creates a folder or document (not just the company/enterprise) to set if a document can be downloaded, or if it is editable only in the online version (ie: Microsoft office online). Being able to download, edit, and save causes a lot of problems with different versions coming into existence! We have box drive, box edit, box for outlook, etc enabled, and it's causing problems for multi-user documents.
1 vote -
Ability to automatically convert Unicode @ (atmark) to single byte
When non-English users try to use @mention in comment or annotation, they often type @ (atmark or at sign) character with their native language (mostly double bytes, Unicode).
Just like other cloud services (like Slack), please add ability to automatically recognize and convert double bytes atmark to single byte atmark for non-English user conveniences and to help drive user adoption of these features.
Reference for at sign character code (Wikipedia):
https://en.wikipedia.org/wiki/At_sign1 vote -
Direct Download Option from Right-Click Context Menu
Currently, when using the Box Drive on Mac Finder or Windows Explorer "right-click > Share > Copy shared link" only gives you the option for a share link that open to the web-browser preview page.
This is obviously not the preferred method for sharing files to people who need to download assets quickly.
Just give the option for "Copy shared link" and "Copy Direct Download link" in the context menu.
Thank you!
1 vote -
Force removal of local copy of item which has been sync'ed
One of our common workflows on Dropbox was
- Move large file to the (Dropbox, now Box) folder
- Wait for (Dropbox, now Box) to upload that content to the cloud storage
- Right-click on the file and select an option to force it to "Online Only" mode, which would remove the local copy, freeing up the disk space
It seems that there is no way to do that last bit with Box Drive, and there absolutely should be. For many folks, the premise of cloud storage is "get this off my local disk", and waiting until some random cache times out days…
2 votes -
Add Make Available Offline control to Explorer/Finder toolbar
We are pushing our users to start using Drive instead of Sync. Our helpdesk team brought up that they are concerned that the current UI for MFOing content (right click file, click “Make Available Offline”) is not intuitive for end users. They are requesting a button for “MFO“ to be surfaced on the top toolbar of the Windows Explorer window when an item is selected, so that the option is visible without having to right click the item.
3 votes -
0 votes
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Support for Other Templates and Legacy File Formats
Hi Team,
We are looking for Box Drive and Box Web to support additional Word, Excel, and other office templates and file formats so we can save these into Box.
Currently Box only supports a few modern formats like .docx and .xlsx for word and excel for example, but we are using several other templates and formats as you can see in the screenshot below.
Please consider broader support for other types of files for office going forward.
Thank you.
1 vote -
Ability to control roll-out of Box apps
Right now, updates to apps like Box Drive roll-out in a phased approach without any admin control. That means that I have some users on one version and some on another... and the manual download version is the old version so I can't force-update anyone who is having issues and needs to take advantage to a bug-fix version.
If this is difficult, then just post the current/new version as the manual download - problem solved!
1 vote
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