10051 results found

1. Reference loop variables in a conditional branch within the loop in Box Automate workflow

   In a Box Automate workflow, when looping through files, we need to be able to run conditional checks on values/properties of the file within that loop.

   Potential use case: a user may want the workflow to ignore certain file types, or to only run Box AI Agent operations on certain files.

   Currently, many variables can be referenced within the "conditional split" element within a "loop" element, but not the loop variables themselves.

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   0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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2. Allow admins to control which Prompt Library items are visible at the tenant level

   ▼What problem could Box solve for you?
   Box AI Home provides access to the Prompt Library, which helps users start with predefined prompts. However, in enterprise environments, not every prompt or prompt library is appropriate for every tenant, department, or business process.

   Administrators need the ability to control which prompt libraries are shown or hidden for their organization. Without this control, users may see prompts that are not relevant to their business, not aligned with internal policies, or not suitable for their industry-specific workflows.

   ▼Requested enhancement
   Please add tenant-level administrative controls for the Prompt Library, allowing admins to:

   1. View all prompt libraries available to the tenant.
   2. Choose which prompt libraries are displayed to users.
   3. Hide prompt libraries that are not relevant or not approved for organizational use.
   4. Optionally configure visibility by user group, department, or role.
   5. Provide a preview of the end-user Prompt Library experience from the admin console.

   ▼Business impact / use case
   In large enterprises, administrators are responsible for ensuring that AI features are adopted in a controlled and policy-aligned way. If the Prompt Library contains too many prompts, or prompts that do not match the organization’s use cases, users may become confused or may use prompts that do not fit internal guidelines.

   For example, an organization may want to display only prompts related to document summarization, policy review, and meeting preparation, while hiding prompts related to sales, marketing, legal, or other functions that are not relevant to the tenant’s rollout plan.

   This would also help organizations phase their Box AI adoption. Admins could start with a limited set of approved prompts, then gradually enable additional libraries as internal training and governance mature.

   ▼Expected outcome
   Admins can curate the Prompt Library experience for their tenant, improving usability, reducing confusion, and supporting safer Box AI adoption at scale.

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   プロンプトライブラリの表示対象をテナント単位で管理者が制御できるようにしてほしい

   ▼Boxに解決してほしい課題
   Box AI Homeではプロンプトライブラリにアクセスでき、ユーザーはあらかじめ用意されたプロンプトを利用してAI活用を開始できます。一方で、エンタープライズ環境では、すべてのプロンプトライブラリがすべてのテナント、部門、業務プロセスに適しているとは限りません。

   管理者として、組織の方針や利用目的に合わせて、ユーザーに表示するプロンプトライブラリと表示しないプロンプトライブラリを選択できる必要があります。現状のままでは、業務に関係のないプロンプトや、社内ポリシーに沿わない可能性のあるプロンプトが一覧に表示され、ユーザーの混乱や誤った利用につながる懸念があります。

   ▼要望内容
   プロンプトライブラリについて、管理者がテナント単位で以下を設定できるようにしてほしいです。

   1. テナントで利用可能なプロンプトライブラリの一覧を管理者が確認できる。
   2. ユーザーに表示するプロンプトライブラリを選択できる。
   3. 組織で利用しない、または承認していないプロンプトライブラリを非表示にできる。
   4. 可能であれば、ユーザーグループ、部門、ロール単位で表示対象を制御できる。 5.管理コンソール上で、エンドユーザーにどのように表示されるかをプレビューできる。

   ▼業務上の効果・ユースケース
   大企業では、AI機能の展開において、管理者が社内ポリシーやガバナンスに沿った形で利用範囲を設計する必要があります。プロンプトライブラリに表示される項目が多すぎる場合や、自社の業務に合わないプロンプトが表示される場合、ユーザーが混乱したり、社内ルールに沿わない利用をしてしまう可能性があります。

   例えば、導入初期には「文書要約」「社内規程確認」「会議準備」に関するプロンプトのみを表示し、営業、マーケティング、法務など他部門向けのプロンプトは非表示にしたいケースがあります。

   また、Box AIの展開を段階的に進める際にも、管理者が承認済みのプロンプトライブラリのみを先に表示し、社内トレーニングや運用ルールが整った段階で追加のライブラリを有効化できると、より安全かつ計画的にAI活用を進められます。

   ▼期待される結果
   管理者がテナント単位でプロンプトライブラリの表示内容を管理できるようになり、ユーザーの利便性向上、混乱の抑制、Box AIの安全かつ統制された利用促進につながります。

   ▼What problem could Box solve for you?
   Box AI Home provides access to the Prompt Library, which helps users start with predefined prompts. However, in enterprise environments, not every prompt or prompt library is appropriate for every tenant, department, or business process.

   Administrators need the ability to control which prompt libraries are shown or hidden for their organization. Without this control, users may see prompts that are not relevant to their business, not aligned with internal policies, or not suitable for their industry-specific workflows.

   ▼Requested enhancement
   Please add tenant-level administrative controls for the Prompt Library, allowing admins to:

   1. View all… more
   6 votes

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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3. Box Drive Cloud Files: Selecting the Cache Storage

   With the release of Box Drive Cloud Files, the specification for where the Box Drive cache is stored has been changed:
   Traditional Box Drive: C:\Users<USERNAME>\AppData\Local\Box\Box\cache
   Box Drive Cloud Files: Same folder as Box Drive
   In our company, we have changed the Box Drive mount location and are operating with a reduced capacity on that mounted drive. Due to the above specification change, upload errors caused by insufficient space are occurring.
   It is not realistically possible to re-image all corporate users’ PCs and change their storage capacities. A forced migration to Box Drive Cloud Files would therefore impact all users in our organization and could potentially lead to a decline in Box usage.
   We strongly request the addition of a feature in Box Drive Cloud Files that allows us to select the cache storage location on the C drive, as was possible with the previous specification.

   ---

   [Box Drive Cloud Files：キャッシュ保存先の選択]
   Box Drive Cloud Filesのリリースにより、Box Driveのキャッシュの保存先が仕様変更されました。
   ・従来のBox Drive：C:\Users<USERNAME>\AppData\Local\Box\Box\cache
   ・Box Drive Cloud Files：Box Driveと同じフォルダ内

   社内ではBox Driveのマウント先を変更しており、マウント先の容量を少なくして運用しています。
   上記の仕様変更の影響で、容量不足によるアップロードエラーが発生しています。
   社内のユーザーすべてのPCで再キッティングと容量変更をすることは現実的に不可能となり、
   Box Drive Cloud Filesへの強制移行は社内のすべてのユーザーに影響が出るため、Boxの利用率低下につながりかねません。

   従来の仕様と同じように、Box Drive Cloud Filesでもキャッシュの保存先をCドライブに選択できる機能の追加を強く要望します。

   With the release of Box Drive Cloud Files, the specification for where the Box Drive cache is stored has been changed:
   Traditional Box Drive: C:\Users<USERNAME>\AppData\Local\Box\Box\cache
   Box Drive Cloud Files: Same folder as Box Drive
   In our company, we have changed the Box Drive mount location and are operating with a reduced capacity on that mounted drive. Due to the above specification change, upload errors caused by insufficient space are occurring.
   It is not realistically possible to re-image all corporate users’ PCs and change their storage capacities. A forced migration to Box Drive Cloud Files would therefore impact all… more

   9 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. AI-Powered Confirmation Before Adding Collaborators/Sending Links

   I’d like Box to add an AI-powered confirmation step when users invite collaborators to a file or folder or send shared links to other users. The AI would quickly scan the content, detect PII or sensitive information, understand the context, and check whether the invited collaborator seems appropriate (e.g., external domain, personal email, unrelated teammate). If something looks unusual, Box would display a confirmation prompt asking the user to verify the invitation. This would help prevent accidental oversharing and reduce security risks caused by human error, while still keeping the collaboration workflow smooth.

   16 votes

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   researching  ·  0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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5. Multilingual support for BoxStatus

   Hello Box Team,

   I would like to suggest an improvement for the Box Status page.

   As Box is a global service, it would be ideal if the Status page itself could support multiple languages and provide a more localized experience for customers around the world.

   However, even if full localization is not currently planned, I would greatly appreciate an improvement to the way timestamps are displayed.

   At present, incident updates and maintenance notifications are shown only in PDT/PST. For customers outside North America, this requires manual time conversion every time we review a status update. For example, users in Japan must convert PDT/PST to JST to understand when an incident actually occurred.

   During active incidents, having to calculate time differences can make it harder to quickly assess the situation and communicate accurately with internal stakeholders.

   It would be very helpful if Box Status could provide one or more of the following options:

   • Display timestamps in the viewer's local browser time zone
   • Allow users to select their preferred time zone
   • Show UTC alongside PDT/PST
   • Provide a time zone conversion feature or tooltip

   While multilingual support for the entire Status page would be the ideal long-term solution, improving timestamp localization alone would already make a significant difference for international customers.

   Thank you for your consideration.

   Hello Box Team,

   I would like to suggest an improvement for the Box Status page.

   As Box is a global service, it would be ideal if the Status page itself could support multiple languages and provide a more localized experience for customers around the world.

   However, even if full localization is not currently planned, I would greatly appreciate an improvement to the way timestamps are displayed.

   At present, incident updates and maintenance notifications are shown only in PDT/PST. For customers outside North America, this requires manual time conversion every time we review a status update. For example, users in Japan… more

   3 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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6. Allow a table in Box Forms

   Allow a table in Box Forms to make entry easier for end users with copying and pasting

   7 votes

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   0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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7. Ability to specify who will be notified when a password is changed.

   As part of security operational reviews, administrators may occasionally check whether passwords have been changed multiple times within the same day, when necessary.
   Currently, I believe password change notifications are sent to users with administrative privileges, including group administrators.
   For operational reasons, we would like group administrators not to receive these notifications, so we would like to be able to optionally configure the recipients of password change notifications.

   セキュリティ面の運用見直しの一環で、管理者で同日内に何度もパスワード変更していないか等を必要な時にチェック行うことがあります。
   現状、グループ管理者含めた管理者権限のあるユーザー宛にパスワード変更通知が届くと思います。
   運用上の理由からグループ管理者がこれらの通知を受け取らないようにしたいため、任意でパスワード変更通知先を設定できるようにしたいです。

   13 votes

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   0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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8. Automate Failure Notifications

   Allow Admins/Co-Admins to set up automatic alerting or notifications if an Automate workflow has failed at any step. Currently, the only way to check this is to go to the Tracking page. Tracking needs notification events that can be enabled for better monitoring.

   2 votes

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   0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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9. I want to embed information from other sites into Hubs.

   I would like to embed and display content from other sites within Box Hubs using an iframe.
   For example, I want to display an app created with Microsoft Power Apps inside Hubs.
   You might suggest using SharePoint for this, though.

   2 votes

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   researching  ·  0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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10. Display the count of all workflows from "Relay" in the management console

    It is assumed that administrators will quantitatively understand the usage of Relay within their company and develop operational policies and improvement plans. To do this, it is necessary to check the quantitative indicator of how much Box Relay is being used across the entire tenant.
    By confirming the total number of workflows and understanding Relay usage, you can strengthen the promotion of business process automation within the company.

    管理者が社内のRelay利用状況を定量的に把握して運用方針や改善計画を立てることを想定しており、そのためには、テナント全体でBox Relayがどれだけ利用されているかの定量指標として確認する必要があります。
    ワークフローの全件数を確認してRelayの利用状況を把握できることで、社内での業務プロセスの自動化推進強化に繋がります。

    16 votes

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    1 comment  ·  Admin Console  ·  Delete…  ·  Admin →
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11. Invite Box Groups from Another Tenant

    Currently, when inviting users who belong to a different tenant to our tenant, each user must be invited individually. This process is time-consuming and inefficient.
    We would like the ability to invite users from another tenant by group, rather than having to invite them one by one.

    （InJapanese）
    別テナントからBoxグループを招待したい

    現状別テナントに所属しているユーザを弊社テナントへ招待する場合、1ユーザずつ招待する必要があり、対応に時間がかかり非効率です。
    ユーザーを1人ずつ招待するのではなく、別テナントのユーザをグループ単位で招待できる機能を希望します。

    4 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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12. Box automate email notifications to non box emails

    Box Automate should allow emails to be sent to addresses outside the company, especially when those addresses are pulled from a form field and used as a trigger value — allowing these workflows to reach external users

    2 votes

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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13. Request for a Report Listing Groups and Their Members

    The [Group] report has been released, and it is now more convenient since we can check the list of groups.

    However, it would be even more useful for inventory/cleanup purposes if we could see a list of the members belonging to each group.

    We are currently recording group member lists manually, so we are looking forward to the release of a feature that allows us to export both the list of groups and their members all at once in a report.

    [グループ] レポートがリリースされ、グループの一覧が確認できて便利になりました。
    ですが、実際に各グループに所属しているメンバーの一覧が確認できるともっと棚卸に活用しやすいです。
    レポートでグループ一覧及びその所属メンバーが一括で出力できる機能のリリースをお待ちしています。
    現在は手作業でグループのメンバー一覧を記録しているため、レポートでグループ一覧及びその所属メンバーが一括で出力できる機能のリリースをお待ちしています。

    9 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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14. Allow separate collaboration and shared link controls for Box Automate and AI Home

    Currently, the following Enterprise Setting controls both Box Automate workflow sharing and sharing of content located in AI Home session folders.

    Enterprise Settings > Content & Sharing > Additional Collaboration Configuration

    Our organization would like to apply different sharing policies to Box Automate and AI Home.

    Box Automate
    ・Allow workflows to be shared between managed users within our organization
    ・Prevent workflows from being shared with external users
    AI Home
    ・Prevent collaboration on content created or uploaded in AI Home session folders, including Notes containing saved AI responses, for both internal and external users
    ・Prevent shared links from being created for this content

    However, the current configuration requires us to choose between the following options:

    ・When “Restrict all collaboration and shared links” is selected, sharing of AI Home-related content can be restricted for both internal and external users, but Box Automate workflows cannot be shared with managed users.
    ・When “Restrict external collaboration and public shared links” is selected, Box Automate workflows can be shared with managed users, but internal collaboration on AI Home-related content remains available.

    As a result, we cannot implement our desired configuration:

    ・Box Automate workflows can be shared between managed users.
    ・AI Home-related content cannot be shared with either internal or external users.

    Box Automate and AI Home have different purposes and sharing requirements. To enable organizations to use Box Automate collaboratively while maintaining strict controls over AI Home-related content, we request separate administrative settings for the following:

    1.Sharing of Box Automate workflows
    2.Collaboration on content and Notes located in AI Home session folders
    3.Shared link creation for content and Notes located in AI Home session folders

    Our desired configuration is:

    ・Box Automate: Allow workflow sharing with managed users
    ・Box Automate: Prevent workflow sharing with external users
    ・AI Home-related content: Prevent collaboration with all users, including managed users
    ・AI Home-related content: Prevent shared link creation

    Separating these settings would allow organizations to securely collaborate on Box Automate workflows while continuing to restrict the sharing of AI Home-related content.

    現在、Enterprise設定の以下の項目により、Box Automateのワークフロー共有と、AI Homeのセッションフォルダ配下にあるコンテンツの共有が同一の設定で制御されています。

    Enterprise設定 ＞ コンテンツと共有 ＞ 追加のコラボレーション構成

    当組織では、以下のように機能ごとに異なる共有制御を行いたいと考えています。

    Box Automate
    ・管理対象ユーザー間でワークフローを共有可能としたい
    ・外部ユーザーへのワークフロー共有は許可しない
    AI Home
    ・セッションフォルダ配下に作成またはアップロードされたコンテンツ、およびAI回答を保存したNotesについて、組織内外を問わずコラボレーションを制限したい
    ・同コンテンツについて、組織内外を問わず共有リンクの作成を制限したい

    しかし、現在の設定では、以下のいずれかを選択する必要があります。

    ・「すべてのコラボレーションと共有リンクを制限する」を選択すると、AI Home関連コンテンツの組織内外への共有を制限できますが、Box Automateのワークフローも管理対象ユーザーへ共有できません。
    ・「外部のコラボレーションと公開共有リンクを制限する」を選択すると、Box Automateのワークフローを管理対象ユーザーへ共有できますが、AI Home関連コンテンツについても組織内でのコラボレーションが可能となります。

    このため、当組織が希望する以下の状態を実現できません。

    ・Box Automateのワークフローは、管理対象ユーザー間で共有可能
    ・AI Home関連コンテンツは、組織内外を問わず共有不可

    Box AutomateとAI Homeでは、共有を許可する目的や対象が異なります。セキュリティを維持しながらBox Automateを組織内で活用できるよう、以下の設定を分離し、それぞれ個別に制御できるようにしていただきたいです。

    1. Box Automateのワークフロー共有に関する設定
    2. AI Homeのセッションフォルダ配下にあるコンテンツおよびNotesのコラボレーションに関する設定
    3. AI Homeのセッションフォルダ配下にあるコンテンツおよびNotesの共有リンクに関する設定

    希望する設定例は以下のとおりです。

    ・Box Automate：管理対象ユーザーへの共有を許可
    ・Box Automate：外部ユーザーへの共有を禁止
    ・AI Home関連コンテンツ：管理対象ユーザーを含むすべてのユーザーへのコラボレーションを禁止
    ・AI Home関連コンテンツ：共有リンクの作成を禁止

    機能ごとに設定を分離することで、AI Home関連コンテンツに対する共有制限を維持しながら、Box Automateのワークフローを組織内で安全に共同利用できるよう、製品の改善を希望します。

    Currently, the following Enterprise Setting controls both Box Automate workflow sharing and sharing of content located in AI Home session folders.

    Enterprise Settings > Content & Sharing > Additional Collaboration Configuration

    Our organization would like to apply different sharing policies to Box Automate and AI Home.

    Box Automate
    ・Allow workflows to be shared between managed users within our organization
    ・Prevent workflows from being shared with external users
    AI Home
    ・Prevent collaboration on content created or uploaded in AI Home session folders, including Notes containing saved AI responses, for both internal and external users
    ・Prevent shared links from being created for… more

    2 votes

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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15. Regarding the time it takes for scheduled reports to be generated

    Content: The Box support site mentions that report generation can take up to 12 hours.
    　　　　Most reports are usually generated within a few minutes to a few tens of minutes, but scheduled reports often take about 12 hours to be output.
    　　　　Although it is within the expected range, waiting half a day for the output affects business operations, so we request a functional improvement to shorten the time it takes for reports to be generated.

    (日本語)
    件名：スケジュールされたレポートが出力されるまでの時間について
    内容：Boxサポートサイトにレポートの生成には最大で12時間かかる場合があると記載されております。
    　　ほどんどのレポートは数分から数十分程で出力されることが多いですが、スケジュールされたレポートの場合出力されるまでに12時間程かかることがとても多いです。
    　　範囲内ですが、出力までに半日かかるのは業務に影響がある為、レポート出力されるまでの時間帯を短縮されるよう機能改善要望をします。

    30 votes

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    not planned  ·  1 comment  ·  Admin Reports  ·  Delete…  ·  Admin →
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16. I want to use the form trigger variables even outside of the [Request Signature] action.

    Currently, when [Form Submitted] is used as the trigger in Box Automate, the [Request Signature] action can use variables from the form trigger. However, these variables cannot be used in other actions, such as [Task Action].
    If form-trigger variables could be used in other actions as well, the range of automations that can be achieved with Box Automate would expand further, making it much more convenient. We kindly ask you to consider this enhancement.

    （日本語）
    現在、Box Automateで [フォームを送信] をトリガーとした場合、[署名をリクエスト] アクションではフォームトリガーの変数を利用できます。しかし、[タスクアクション] など、その他のアクションではこれらの変数を利用できません。
    他のアクションでもフォームトリガーの変数を利用できるようになると、Box Automateで実現できる自動化の幅がさらに広がり、大変便利になると考えています。ご検討をお願いいたします。

    2 votes

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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17. Redesigning Box Drive to Be More Resilient Against Ransomware Attacks

    Due to the nature of Box Drive, once a ransomware attack occurs, it is easy for the damage to spread laterally, and the reality is that some companies with specific security requirements are unable to adopt it.
    Of course, certain countermeasures can be implemented through the adoption of Shield Pro, the purchase of third-party products, or restoration operations. However, all of these require additional costs, and companies are often unwilling to approve them.
    Please reconsider the architecture so that the native Box Drive becomes more resilient against ransomware attacks.

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Admin controls for the Solutions menu

    We would like Box Admins to have the ability to manage the Solutions menu in the Box web app.

    The Solutions menu can create confusion because it allows end users to contact Box Consulting directly, which may bypass internal IT, helpdesk, procurement, or governance processes.

    Please consider adding admin controls to either:

    1) Enable or disable the Solutions menu for the enterprise
    2) Replace the default Box Consulting contact path with an internal helpdesk or support contact, similar to the support contact email setting in Admin Console (Custom Settings)

    This would help to route end user inquiries through the right internal channels while still allowing access to Solutions where appropriate.

    We would like Box Admins to have the ability to manage the Solutions menu in the Box web app.

    The Solutions menu can create confusion because it allows end users to contact Box Consulting directly, which may bypass internal IT, helpdesk, procurement, or governance processes.

    Please consider adding admin controls to either:

    1) Enable or disable the Solutions menu for the enterprise
    2) Replace the default Box Consulting contact path with an internal helpdesk or support contact, similar to the support contact email setting in Admin Console (Custom Settings)

    This would help to route end user inquiries through the right… more

    5 votes

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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19. AI restriction in shield access policy

    Shield Access Policy Settings to include the possibility to restrict the use of AI on content. That would prevent using AI on files containing PII, or other files including sensitive content in particular when using Box AI in Box Hubs.

    19 votes

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    1 comment  ·  Shield  ·  Delete…  ·  Admin →
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20. Request for Hubs Version History Feature

    Customer Pain Point & Concern:
    Our customer is highly concerned about the risk of editors accidentally deleting or overwriting pages or sections within Hubs. Currently, there is no built-in version control or version history feature for Hubs (similar to what is available in Box Notes). As a workaround to prepare a backup plan, they are currently forced to take manual, regular backups by copying content, which has proven to be extremely tedious and inefficient.

    Requested Feature:

    Version History for Hubs: A feature similar to Box Notes that allows users to view, restore, and revert to older versions of Hubs pages and sections.
    This is a critical requirement for this large-scale customer to ensure secure content management and operational efficiency. We would highly appreciate it if this could be considered for the product roadmap.

    Thank you for your support!

    Customer Pain Point & Concern:
    Our customer is highly concerned about the risk of editors accidentally deleting or overwriting pages or sections within Hubs. Currently, there is no built-in version control or version history feature for Hubs (similar to what is available in Box Notes). As a workaround to prepare a backup plan, they are currently forced to take manual, regular backups by copying content, which has proven to be extremely tedious and inefficient.

    Requested Feature:

    Version History for Hubs: A feature similar to Box Notes that allows users to view, restore, and revert to older versions of Hubs pages… more

    4 votes

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    0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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