529 results found

1. More granular setting options for users set to "Inactive" in the Admin Console

   We would like two sub options for accounts set to "Inactive" status in the Edit User Profile details (in addition to the existing Inactive setting behavior):

   Inactive sub-option 1: Enable a warning for all existing shares and collaborations that the Inactive user owns. If another user is accessing a folder owned by the Inactive user, they should be informed that the content could be deleted with the deletion of the account, and that a copy should be taken quickly.

   Inactive sub-option 2: Enable a warning AND make content read-only for all existing shares and collaborations that the Inactive user owns. This is the same as in (1.) above, but also, the content will only be read only for other users, forcing them to make copies before they can edit or make changes.

   We would like two sub options for accounts set to "Inactive" status in the Edit User Profile details (in addition to the existing Inactive setting behavior):

   Inactive sub-option 1: Enable a warning for all existing shares and collaborations that the Inactive user owns. If another user is accessing a folder owned by the Inactive user, they should be informed that the content could be deleted with the deletion of the account, and that a copy should be taken quickly.

   Inactive sub-option 2: Enable a warning AND make content read-only for all existing shares and collaborations that the Inactive user owns.… more

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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   not planned  ·  kwarudkar responded

   This is a good use case, but other user statuses might partially solve some of these needs. Let us know in the comments if it does not.

2. brandfolder alternative - publish large files from creative team without involving a web developer to update the page

   Brandfolder helps your brand easily give access to journalists wanting to write about your brand, a good example https://brandfolder.com/finisswim. On the front page of their website https://www.finisswim.com/ it shows a brandfolder icon to direct them to this link.

   I want box to be able to make a folder public and let journalists have access to all the files we put in this folder. Box has this functionality - it's just not so elegant.

   1) it doesn't display just the photos in GRID view. It shows the filenames, when it was uploaded, and my graphic designer's name, and the file size. All info that doesn't need to be there - we want to show the full graphic instead of some chopped version of the photo that currently displays.

   2) the detail info on the right is not necessary - we just want to show pretty pictures and if they click on the pictures, it can be downloaded.

   Brandfolder helps your brand easily give access to journalists wanting to write about your brand, a good example https://brandfolder.com/finisswim. On the front page of their website https://www.finisswim.com/ it shows a brandfolder icon to direct them to this link.

   I want box to be able to make a folder public and let journalists have access to all the files we put in this folder. Box has this functionality - it's just not so elegant.

   1) it doesn't display just the photos in GRID view. It shows the filenames, when it was uploaded, and my graphic designer's name, and the file… more

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3. Collaborators Page - Add 'Common Folders' Column Back to Page

   In Legacy, the Collaborators page had a column called "Common Folders" that told me (as a user) which folders I was collaborating in with the given user.

   In Amsterdam, this column was removed, meaning the page only tells me WHO I'm collaborating with, but not WHERE I'm collaborating with them (aka in which folders)...which makes the page FAR less useful.

   REQUEST: Add the 'Common Folders' (or something similar) column back to the Collaborators page so that the page can tell me both
   1. Who I'm collaborating with across my entire account
   AND
   2. Where I'm collaborating with each user (aka in which folders)

   In Legacy, the Collaborators page had a column called "Common Folders" that told me (as a user) which folders I was collaborating in with the given user.

   In Amsterdam, this column was removed, meaning the page only tells me WHO I'm collaborating with, but not WHERE I'm collaborating with them (aka in which folders)...which makes the page FAR less useful.

   REQUEST: Add the 'Common Folders' (or something similar) column back to the Collaborators page so that the page can tell me both
   1. Who I'm collaborating with across my entire account
   AND
   2. Where I'm collaborating with each user (aka… more

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   not planned  ·  Stephanie Zhang responded

   Interesting feature request! However, we’re not able to prioritize it at this time due to competing priorities.

4. Box Sign able to collaborates with the common Box Folder approval.

   We would like to request to enabled the Box Sign to collaborates with the common Box Folder approval. So the BOX Sign can add a General Task or Approval Task to a document. And also including following important items :

   1. The Approver/Signer able to give some feedback or comment along the way of approval process before taking action (Accepted/Declined).
   2. If any issues during the approval process, the Requester able to modify or amend the document and then upload new version.
   3. If the request is Declined by the Approver/Signer, Requester able to continue the approval once document has been revised or amended. (No need to start from the very beginning)
   4. The signature able to fit perfectly to the BOX sign template.

   Simply saying, we would like to request to add on all the functions in the common BOX Folder into BOX Sign.

   We would like to request to enabled the Box Sign to collaborates with the common Box Folder approval. So the BOX Sign can add a General Task or Approval Task to a document. And also including following important items :

   1. The Approver/Signer able to give some feedback or comment along the way of approval process before taking action (Accepted/Declined).
   2. If any issues during the approval process, the Requester able to modify or amend the document and then upload new version.
   3. If the request is Declined by the Approver/Signer, Requester able to continue the approval once document has been revised or… more
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5. Fetch Folder items present inside a particular folder before or after a specific date range

   I have hit a dead end as I was trying to fetch files for a specific folder after a specific date.

   Below is the API call which i had made with a developer token:

   https://api.box.com/2.0/search?query=Autotest&ancestor_folder_ids=190051656573&fields=id,name&type=file&updated_at_range=2021-05-15T13:35:01-07:00,2023-01-20T13:35:01-07:00

   As it is seen, Folder Id, Folder Name is given with a specific date range but in response 0 items are returned but there are files present which lie in that date range which is: updatedatrange=2021-05-15T13:35:01-07:00,2023-01-20T13:35:01-07:00

   how can i achieve my GOAL to Fetch particular Folder items (for type=file) after a specific date of a particular Folder.

   I think there should be an endpoint which takes date and folder id as parameter and responses out file items which are present inside that folder.

   I have hit a dead end as I was trying to fetch files for a specific folder after a specific date.

   Below is the API call which i had made with a developer token:

   https://api.box.com/2.0/search?query=Autotest&ancestor_folder_ids=190051656573&fields=id,name&type=file&updated_at_range=2021-05-15T13:35:01-07:00,2023-01-20T13:35:01-07:00

   As it is seen, Folder Id, Folder Name is given with a specific date range but in response 0 items are returned but there are files present which lie in that date range which is: updatedatrange=2021-05-15T13:35:01-07:00,2023-01-20T13:35:01-07:00

   how can i achieve my GOAL to Fetch particular Folder items (for type=file) after a specific date of a particular Folder.

   I think there should be an… more

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6. Video Preview -- Meet wcag 2.0aa compliance -

   https://www.w3.org/WAI/WCAG20/quickref/

   FEDERAL accessibility requirements for videos on Box

   This is going to be federal law. We need Box to comply with this regulation so our content says compliant.

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   not planned  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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7. Avoid signed document shared link expiration notifications on internal-only sign requests

   Whenever a document sent via Box Sign is completed, all recipients receive an email containing a shared link to the document. This shared link expires 2 weeks later, generating a "this link is about to expire" for all of the same recipients. These notifications can be annoying, and moreover don't clearly state that it is a signed document link that is expiring (it is just a generic notification).

   Our company often sends documents for signature between internal recipients only, who can always access their documents by logging into Box and finding them in the My Requests section (or in their My Signed Documents folder).

   To reduce pointless notifications, it would be great if Box Sign would generate a normal, non-shared link in the Box Sign completion email for internal users. This would force the user to log in to access (acceptable), and would also avoid the shared link expiry notification as no shared link would be created.

   It would be great if this was an organization-level setting, but also OK would be an option on the sign request itself that the sender could enable.

   Whenever a document sent via Box Sign is completed, all recipients receive an email containing a shared link to the document. This shared link expires 2 weeks later, generating a "this link is about to expire" for all of the same recipients. These notifications can be annoying, and moreover don't clearly state that it is a signed document link that is expiring (it is just a generic notification).

   Our company often sends documents for signature between internal recipients only, who can always access their documents by logging into Box and finding them in the My Requests section (or in their… more

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8. Removing Selected Subfolders

   I am a software developer, and I use Box so that I can access my code at work and at home. If there is a folder called Project1 with my solution files in it, the act of opening that solution or building that solution will create both a "bin" and an "obj" folder that both contain several hundred megabytes of data that does not need to be sync'ed. When I stop debugging and change the code to run it again, now I have 2 copies of nearly identical data still being pushed up to the cloud and being downloaded by my other devices.

   Is there any way that I can select Project1 to be sync'ed to the cloud and my PCs but exclude certain folders like 'bin' and 'obj' that do NOT need to be sync'ed?

   I realize that I can turn Box off on my PC while I am developing, but then I often forget to turn it back on for a week or so, which defeats the purpose of having my data sync'ed.

   Your syncing is taking up all of my bandwidth.

   I am a software developer, and I use Box so that I can access my code at work and at home. If there is a folder called Project1 with my solution files in it, the act of opening that solution or building that solution will create both a "bin" and an "obj" folder that both contain several hundred megabytes of data that does not need to be sync'ed. When I stop debugging and change the code to run it again, now I have 2 copies of nearly identical data still being pushed up to the cloud and being downloaded by… more

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9. Auto-redirect to Box account after logging in once and typing in Box.com in the address bar

   One of our users does not like the fact that Box auto re-directs to his Box account after logging in to his browser once, then opening up a new tab and typing in Box.com.

   Example:

   1. Login to Corporate account
   2. Open new tab/window and type http://www.box.com and hit enter
   3. Page loads to corporate Box account and does not allow me to go to box.com public website

   It could be addressed by an intermediary page that offers both options, or it could be addressed by identifying that the user is logged in, still navigating to the path requested (e.g. Box.com) and then adding a Tab (due to logged in state) of My Box (or some equivalent name) that when selected takes the user to their Box account.

   The point is to provide functionality, not take it away because a specific group has other needs.

   One of our users does not like the fact that Box auto re-directs to his Box account after logging in to his browser once, then opening up a new tab and typing in Box.com.

   Example:

   1. Login to Corporate account
   2. Open new tab/window and type http://www.box.com and hit enter
   3. Page loads to corporate Box account and does not allow me to go to box.com public website

   It could be addressed by an intermediary page that offers both options, or it could be addressed by identifying that the user is logged in, still navigating to the path requested (e.g. Box.com) and then… more

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   not planned  ·  vlarco responded

   This is a rare use case where a logged in Box user wants to see the public website.

   Given the relatively minor affected population, we will not introduce friction for our product to solve for this use case.

10. Correct the wording of 'Prior Versions'

    Your Website states that:
    The maximum number of prior file versions you can access corresponds to your Box account type:

    Personal Free - 1 Version

    This simply isn't true, and I have argued this in a ticket and with a live agent, but the statement implies you can access a prior version of your file.

    Definition of Prior is "earlier in time or order" so this makes your statement false as you cannot access anything but the CURRENT version in the Free version.

    I would suggest the wording:
    The maximum number of file versions you can access corresponds to your Box account type:

    Personal Free - current version only

    Furthermore, make the web access more clear about this, as when you look at a file it says there are 2 versions with their dates, but in a Free account, when you try to retrieve the older file you get the error
    "Server error
    File versions could not be retrieved.
    No prior versions are available for this file"
    Which leads you (like I did) to raise a ticket to find out why!

    Even better, allow Free account to have access to one prior version, like some of your rivals!

    Your Website states that:
    The maximum number of prior file versions you can access corresponds to your Box account type:

    Personal Free - 1 Version

    This simply isn't true, and I have argued this in a ticket and with a live agent, but the statement implies you can access a prior version of your file.

    Definition of Prior is "earlier in time or order" so this makes your statement false as you cannot access anything but the CURRENT version in the Free version.

    I would suggest the wording:
    The maximum number of file versions you can access corresponds to your… more

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11. BoxDrive-like UI for web apps

    I want you to change the UI of the web application like Windows Explorer or BoxDrive.
    Specifically, I would like the content list screen to be split into two, with the folder list displayed on the left and the contents of the folder displayed on the right.
    If you use this UI, you won't have to switch screens every time you want to display another folder, so I think it will improve work efficiency.

    <WebアプリのBoxDriveのようなUI>
    WebアプリのUIをWindowsエクスプローラやBoxDriveのように変更してほしい。
    具体的には、コンテンツ一覧画面を２分割して、左側にフォルダ一覧、右側にフォルダ内コンテンツが表示されるようにしてほしい。
    このUIにすれば、別のフォルダ内を表示するときにいちいち画面遷移しなくて済むので業務効率があがると思います。

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12. Box passwords user experience

    Two issues I'd like to highlight that is significantly making the Box user experience for my users (and me) extremely frustrating.

    1) Box Drive sign in experience
    When my users try to sign into Box Drive and input incorrect passwords multiple times and keep trying, they get a captcha response requirement to continue trying. It's simply broken. It requires images to be selected but this process always gets stuck in an endless loop. I can confirm this from dealing with this on multiple systems running Box Drive and 100% of the time it got stuck in a loop. This captcha experience works reliably via the web gui.

    2) End-user password reset option is broken
    When a user tries to reset their password (either via the web gui sign in screen, or via box.com/reset), they never get an email with the pasword reset link. When I send them the link via the admin console, it works. Please fix this as it's wasting my time.

    Two issues I'd like to highlight that is significantly making the Box user experience for my users (and me) extremely frustrating.

    1) Box Drive sign in experience
    When my users try to sign into Box Drive and input incorrect passwords multiple times and keep trying, they get a captcha response requirement to continue trying. It's simply broken. It requires images to be selected but this process always gets stuck in an endless loop. I can confirm this from dealing with this on multiple systems running Box Drive and 100% of the time it got stuck in a loop. This captcha… more

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13. Include 2-factor authentication in a folder level
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    not planned  ·  AdminAnonymous (Product Director, or Executive, Box) responded

    Not currently planned at this time, but will be possible for external collaborators soon.

14. When a folder is moved to another folder, user would like to receive a notification when the folder is moved from the folder settings.

    I would like to receive notifications in the following three cases.

    1. Notification when a user is moved to another folder. (Reason: Because there are many cases where other users are moved by mistake and there is no way to immediately confirm the move.)

    2. Notification when an error occurs while moving an item. (Reason: To be able to determine the situation in which the move failed so that the next action can be taken more easily.)

    3.Notification after the move is completed. (Reason: To be able to confirm that the move is complete, so that it can be judged that the move operation has not stopped.
    　
    I think 3 is possible with Relay, but I think it would be difficult to work with it because Relay needs to be applied to each folder one by one.

    I would like to see the above features implemented.

    以下3パターンのケースで通知を受け取るようにしたいです。

    1.別フォルダへ移動実施時の通知。（理由：誤って他ユーザーが移動されてしまうケースが多く直ぐに確認が取れる手段がないため。）

    2.アイテム移動中にエラーが発生した場合の通知。（理由：移動に失敗した状況が判断できることで次のアクションに移りやすいため。）

    3.移動完了後の通知。（理由：移動完了したことが確認取れることで、移動作業が止まっていないことが判断できるため。
    　
    3はRelayで可能かと存じますが、1つ1つのフォルダに対してRelayを適用する必要があることから作業が困難かと存じます。

    以上の機能実装を希望します。

    I would like to receive notifications in the following three cases.

    1. Notification when a user is moved to another folder. (Reason: Because there are many cases where other users are moved by mistake and there is no way to immediately confirm the move.)

    2. Notification when an error occurs while moving an item. (Reason: To be able to determine the situation in which the move failed so that the next action can be taken more easily.)

    3.Notification after the move is completed. (Reason: To be able to confirm that the move is complete, so that it can be judged that the… more

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15. I'd like to be able to share a link that defaults to open the file in the native app on macOS.

    I'm not sure if this is more related to Box Drive or Box Tools, but it seems like it should be possible to open files in their native app rather than in the browser, or even just to open them in the Finder rather than on the web.

    Some of the reasons:
    1. Lots of people need to know where a file is within the larger heirarchy or get a file path, and it's significantly easier to do that in finder.
    2. Lots of people just don't like having to click the extra few times.
    3. It's frustrating to be logged in to the Box Drive app, but find that due to a restart or a timeout you need to re-sign in on the web, just so you can click a link and have the file open in finder/native app like you wanted in the first place.
    4. I think the ideal implementation from my point of view would be if the Box Drive/Tools app opened a system dialog box that let you choose to open the link in the web, the native app associated with the file type, or in Finder.

    I'm not sure if this is more related to Box Drive or Box Tools, but it seems like it should be possible to open files in their native app rather than in the browser, or even just to open them in the Finder rather than on the web.

    Some of the reasons:
    1. Lots of people need to know where a file is within the larger heirarchy or get a file path, and it's significantly easier to do that in finder.
    2. Lots of people just don't like having to click the extra few times.
    3. It's frustrating to be… more

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16. Enhance Custom Applications for large enterprises

    Concerning "Custom Applications" (Admin Console-->Enterprise Settings-->Apps-->Custom Applications), the limits enforced by Box are entirely too low for a large enterprise.

    --The dashboard for Custom Applications shows "22 of 25 App User licenses used". However, I only see 10 listed on the page. When I click the arrow icon to advance to page 2, I then see two more. So I can only view 12 of the 22 apps.

    --When I click the 3-dot icon to the right of one of the apps to view the menu of actions, then click one of the actions, the view re-positions to the Box Drive section of the page and shows a progress bar in place of the Box Drive "Edit Configuration" button. This is confusing; it gives the visual impression that something with Box Drive is changing.

    --There is a Community article for enabling a custom application (https://community.box.com/t5/How-to-Guides-for-Admins/Enabling-Custom-Built-Applications/ta-p/2188), but no articles (at least none that I could find) for the actions that can be performed on existing applications (View, Reauthorize, Disable, Delete).

    Concerning "Custom Applications" (Admin Console-->Enterprise Settings-->Apps-->Custom Applications), the limits enforced by Box are entirely too low for a large enterprise.

    --The dashboard for Custom Applications shows "22 of 25 App User licenses used". However, I only see 10 listed on the page. When I click the arrow icon to advance to page 2, I then see two more. So I can only view 12 of the 22 apps.

    --When I click the 3-dot icon to the right of one of the apps to view the menu of actions, then click one of the actions, the view re-positions to the Box… more

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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17. Improved messaging for "Share" dialog box and handling of Links

    I have been using Box for a couple of years and still find the Share function and creation of Links very confusing and non-intuitive. For example, what are "Invited People?" and how are they different than 'People with the Link?" Why have 2 different places to copy the link? One is on the first dialog box and it appears that one takes the viewer to Box.com and they can view or download the file, but then if you click on "Link Settings" adifferent dialog box opens and there is another link you can copy. This one says Direct Link above it. There is no explanation of what that means. I have discovered that that link causes the file to download the file when you click on it. Why not have these two different kinds of links in the same place? Why does the Shared Link Settings section say 'This content is publicly available to anyone with the link..." That doesnt really make sense. The whole handling of links and Sharing files could just use a major overhaul.

    I have been using Box for a couple of years and still find the Share function and creation of Links very confusing and non-intuitive. For example, what are "Invited People?" and how are they different than 'People with the Link?" Why have 2 different places to copy the link? One is on the first dialog box and it appears that one takes the viewer to Box.com and they can view or download the file, but then if you click on "Link Settings" adifferent dialog box opens and there is another link you can copy. This one says Direct Link above… more

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18. Admin creates an order for the items in a certain folder and when that folder is shared it stays in that order!

    When an admin (such as myself) creates an order for the items in a certain folder, and then that folder is shared, it should stay in that order! I have been coming into serious issues with this situation and I really would like box to be able to fix the glitch. It is very frustrating and I have called and emailed numerous amounts of times complaining about it and no one has done anything. For example, I was in my own account and had 3 things in one folder labeled Promo, Part 1, and Part 2. It was in the correct order when I exited my account, but then when I clicked the shared link as an outside user, it was in the wrong order. I need the items in my folder to stay in the same order that I left them in, so an outside viewer can view them as such. I share my links with hundreds of people in my company and I often run into trouble when they are in the wrong order.

    When an admin (such as myself) creates an order for the items in a certain folder, and then that folder is shared, it should stay in that order! I have been coming into serious issues with this situation and I really would like box to be able to fix the glitch. It is very frustrating and I have called and emailed numerous amounts of times complaining about it and no one has done anything. For example, I was in my own account and had 3 things in one folder labeled Promo, Part 1, and Part 2. It was in the… more

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19. Good day. Love Box, it's great. A problem I have is that I have set my "Documents" folder to save to Box "C:\Users\CharlevanRooyen\Box\ITSav

    Good day. Love Box, it's great. A problem I have is that I have set my "Documents" folder to save to Box "C:\Users\CharlevanRooyen\Box\ITSave\Documents" and it save and sync every thing perfect until I restart or shut town my pc. The next time my pc booted up the file location changed to something ells like "C:\Users\CharlevanRooyen\oldBox2\ITSave\Documents" and it no longer save my files to box automatically. Evert time I start up my pc I need to correct the math by right klick on "Documents" on my pc then select "Properties" then select :Location" then select "Move" then select the correct path, Apply and select "Yes" for do you want to move all the files from the old location to the new location. My management want to save all files to Box by default so that the workforce can use the files and save it on Box again by default to prevent files from being deleted. Basically, we want to save our files directly to Box and not on our company computers to prevent files to be deleted by users and for senior management to have full access to all files on all users. We currently have about 20 users.

    Good day. Love Box, it's great. A problem I have is that I have set my "Documents" folder to save to Box "C:\Users\CharlevanRooyen\Box\ITSave\Documents" and it save and sync every thing perfect until I restart or shut town my pc. The next time my pc booted up the file location changed to something ells like "C:\Users\CharlevanRooyen\oldBox2\ITSave\Documents" and it no longer save my files to box automatically. Evert time I start up my pc I need to correct the math by right klick on "Documents" on my pc then select "Properties" then select :Location" then select "Move" then select the… more

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20. Box CLI Email Notifications and Folder Settings

    We would like to enable upload notifications for select folders, on particular users or groups.

    Currently users need to go into each folder's settings to then check the box for upload notifications, or they can select upload notifications in their user settings.

    The first option is very time consuming, we have about 140 folders that we would like to target and it is hard to force employee's to complete this.
    The 2nd option removes the importance of notifications if users are being notified for everything.

    It would be great to have a bulk option to enable notifications or manage other folder settings for users.
    Would it be possible to use the Box CLI to target Folder IDs, User/Group IDs, then have the various folder options to flag or unflag. This would be a huge time saver.

    We would like to enable upload notifications for select folders, on particular users or groups.

    Currently users need to go into each folder's settings to then check the box for upload notifications, or they can select upload notifications in their user settings.

    The first option is very time consuming, we have about 140 folders that we would like to target and it is hard to force employee's to complete this.
    The 2nd option removes the importance of notifications if users are being notified for everything.

    It would be great to have a bulk option to enable notifications or manage other… more

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    0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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