9990 results found

1. Ability to Dismiss Error Messages Not Just Retry

   Error messages show up every morning and there is no way to clear them other than to Retry them. They are legitimate errors where the solution was to do something different, which I did, and my initial issue was resolved. However, these error messages persist, and retrying them will always produce the same error. There is no “dismiss” option. Since retrying them will will always produce the same error, there is no way to get rid of these errors.

   Box Support documentation gives no other option but to Retry. There is nothing listed about clearing messages that cannot be resolved by retrying.

   Add a Dismiss option to the errors notification box in addition to the Retry option.

   Error messages show up every morning and there is no way to clear them other than to Retry them. They are legitimate errors where the solution was to do something different, which I did, and my initial issue was resolved. However, these error messages persist, and retrying them will always produce the same error. There is no “dismiss” option. Since retrying them will will always produce the same error, there is no way to get rid of these errors.

   Box Support documentation gives no other option but to Retry. There is nothing listed about clearing messages that cannot be resolved… more

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Commenting on files

   It would be GREAT to be able to be able to REPLY to comments that are made on files!

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3. Remove unnecessary newlines from Box Notes when copying to other plain text apps

   When I copy a list of lines from Box Notes to a plain text editor on MacOS, it always inserts newlines between each two lines. It does not matter if you Cmd + V or Cmd + Shift + V, the newlines still remain.

   I don't know what the issue is, but this needs to be fixed. I do not want to spend the time removing the extra newlines when we're copying form Box Notes to somewhere else. It is a waste of time and also worth considering other cloud note tools that might prevent this from happening.

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   1 comment  ·  Box Notes  ·  Delete…  ·  Admin →
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4. Problem with workbook link in Excel

   we have a problem with some excel files with embedded workbook links pointing to a BOX folder.
   Today, after enabling BOX for Microsoft Office (desktop) some of these links changed from:

   C:\users\username\BOX\Boxdrivername\Boxfoldername

   To

   api.box.com\userName\BOX\Boxdrivername\Boxfoldername

   thus giving a file not found error when we reopen the "master" excel file.

   How can we solve this problem?

   Below is the procedure for reproducing the error.
   Starting Configuration:
   BOX drive installed: YES
   Enabled Box for Microsoft Office Coauthoring: NO
   In this example, the original file (test.xlsx) contains a link to a second file (linkedworkbook.xlsx) . As you can see the path is C:\users\svacchini\BOX\CIT.......
   ※image①.png
   ※image②.png
   After enabling BOX for Microsoft Office:
   ※image③.png
   If I open the test.xlsx all links to related workbooks change, making it impossible to update the data correctly.
   ※image④.png
   To solve this situation, I must manually change all the data sources:
   ※image⑤.png
   ※image⑥.png
   In this example, the new link is: https://api.box.com/wopi/files/1642985320322/WOPIServiceIdTPBOX2/WOPIUserId-/linkedworkbook.xlsx
   Removing BOX for Microsoft Office
   If I remove it and I haven't already changed the path of the linked workbooks, excel goes back to working correctly.
   Of course, if I have modified any path to the new (api.box.com), I will have the same problem.
   Conclusion
   This operation (manually change data sources) should be done for all files that contain external data (csv, linked workbook, etc).
   As you can imagine, it is not applicable on a large scale.
   Do you have any alternative solutions?
   Thank you and best regards
   Sergio

   we have a problem with some excel files with embedded workbook links pointing to a BOX folder.
   Today, after enabling BOX for Microsoft Office (desktop) some of these links changed from:

   C:\users\username\BOX\Boxdrivername\Boxfoldername

   To

   api.box.com\userName\BOX\Boxdrivername\Boxfoldername

   thus giving a file not found error when we reopen the "master" excel file.

   How can we solve this problem?

   Below is the procedure for reproducing the error.
   Starting Configuration:
   BOX drive installed: YES
   Enabled Box for Microsoft Office Coauthoring: NO
   In this example, the original file (test.xlsx) contains a link to a second file (linkedworkbook.xlsx) . As you can see the path is C:\users\svacchini\BOX\CIT.......… more

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   0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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5. Box AI for hubs usage performance report

   Please consider adding a monthly report on how much Box AI for hubs responded.
   It would be nice to be able to monitor satisfaction with AI responses as well.

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   0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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6. Report on Metadata Cascade

   There is currently no way to generate a report via the admin console that indicated if a metadata template is set to cascade. A folders and files report can show what metadata is applied, but the only way to know if it cascades it to navigate to the folder in the webapp, run API queries, or intuit it by inspecting sub-files/folders to if if the value cascaded.

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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7. Allow Admins to Recover Deleted Users Directly

   Occasionally, Admins can delete a user (or large group of users) for one reason or another (license re-allocation, deleting users based off of perceived inactivity, etc.). Sometimes these users need to be recovered quickly to give users access to their Box account once again if this was done by mistake. The ultimate goal would be to enable Admins who have the ability to manage users to recover deleted accounts on their own (whether through somewhere in the admin console and/or via the CLI or API) so that product support doesn't need to do so through a support ticket as a manual service request

   Occasionally, Admins can delete a user (or large group of users) for one reason or another (license re-allocation, deleting users based off of perceived inactivity, etc.). Sometimes these users need to be recovered quickly to give users access to their Box account once again if this was done by mistake. The ultimate goal would be to enable Admins who have the ability to manage users to recover deleted accounts on their own (whether through somewhere in the admin console and/or via the CLI or API) so that product support doesn't need to do so through a support ticket as a… more

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   on roadmap  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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8. Allow us to put some sort of "Official" Badge on Hubs

   Admins should be able to mark official company Hubs to distinguish them from Hubs that organically appear due to team needs. While the latter is great, it would be nice to be able to pin/mark Leadership or HR hubs, for example, to the top of the gallery.

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   0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   This feature is not planned yet.

9. I would like to be able to see which user account is currently logged in on the PC using Box Drive.

   I would like to be able to check the currently logged-in user account on the PC where I am using Box Drive.
   Please make it possible for users to check this information themselves.

   I want the administrator to be able to check which user account is using which PC.

   This is necessary for proper user account management, so please consider this.

   ＜Japanese＞
   【Box Drive を利用しているPCで、現在ログインしているユーザーアカウントが確認したい】

   Box Drive を利用しているPCで、現在ログインしているユーザーアカウントが確認できるようにしてほしいです。
   ※利用者が自身で確認できるようにしてください

   管理者からは、どのユーザーアカウントがどのPCから利用しているかを確認したいです。

   適切なユーザーアカウント管理をするために必要なので、ご検討お願い致します。

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. Metadata overlay as header / footer or document watermark

    Legacy ECM technology can overlay metadata attributes directly on versions of the document or when the document is printed. Metadata overlays are used for audit trails, SOPs, and other "point-in-time" compliance & records management use cases. In order to provide capabilities on par with legacy ECM technology, Box should consider additional advanced metadata features, such as printing or watermarking certain file types with attributes.

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    0 comments  ·  Metadata  ·  Delete…  ·  Admin →
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11. Request: Rich Shield dashboard

    Request for Shield Dash board

    The information of the graphs is so simple.
    Could you make the rich insight?
    For example, whne the targeted user who caused anomalous download started downloading a lot f contents, how much increased #s of DL day by day, Week by week etc.

    Currently we need to export user activity report if we want to know more. so rich insight will be helpful for Box admin.

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    1 comment  ·  Shield  ·  Delete…  ·  Admin →
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    gathering feedback  ·  AdminDrew Vogelsang (Admin, Box) responded

    This request is being evaluated alongside our other Shield Dashboard asks as we target improvements for 2026.

12. Ability to change Box Sign emails from automated Box to custom addresses
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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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13. Granular Device Trust Settings for Mobile & Desktop Browsers

    Separate Device Trust settings for webapp on mobile browser vs desktop browser

    We want to have a separate Device Trust setting for webapp on mobile browser and desktop browser. We would like to enable Device Trust for mobile browser only (that is, block webapp on mobile browser) while not requiring Device Trust check for login from desktop PCs. Currently, there is only a single setting for webapp and 3rd party apps. We would like this to be more granular and have a separate config for mobile browser and desktop browser.

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    2 comments  ·  Delete…  ·  Admin →
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14. All Managed Users Group - Making Sharing with the Company Easy

    We have multiple folders (employee resources) we share with everyone in the Company (all managed users). It would be great if there was a way to share the folder with all managed users, whether this is accomplished from an "all managed users" group or if there was another way to share with everyone within the company (all managed users).

    With the introduction of Box Hubs, we have multiple hubs we would like to share with all managed users. Hubs is the perfect forum for sharing HR, company documents, technical resources, and other information the entire company needs to access.

    It is difficult to manage multiple groups, keeping those groups secure, and still share information with the entire company. We are constantly adding new employees, thus it would be great if we didn't have to create an all managed users group that we would have to update manually each time we hire a new employee.

    We have multiple folders (employee resources) we share with everyone in the Company (all managed users). It would be great if there was a way to share the folder with all managed users, whether this is accomplished from an "all managed users" group or if there was another way to share with everyone within the company (all managed users).

    With the introduction of Box Hubs, we have multiple hubs we would like to share with all managed users. Hubs is the perfect forum for sharing HR, company documents, technical resources, and other information the entire company needs to access.

    It… more

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    0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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15. Hubs - Allow Hub editors to remove/hide file details

    Will we have the option to remove extra file details like the date created, file size, and file creator?

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    0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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16. Box Hubs Box AI does not register all the documents added to that Hub

    Box AI does not recognize all the documents in the Box Hub, and seems to recognize old documents that were removed from the Hub. Currently when I ask Box AI what documents are in my Hub it states only 2 documents out of 10 and one of those documents was previously removed.

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    researching  ·  0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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17. Box Drive Windows Drive Letter

    We work with Box Drive more than using the Box Web App.

    It would be useful to have a plugin that maps Box to a drive letter rather than going to the shared link for the web or for example "C:\Users[USERNAME]\Box[Account Folder][Another Account Folder]" Only having a path going directly to Box[Account Folder][Another Account Folder] by default would be a great thing to have.

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Alerts when large amounts of data are being moved

    We would like the option to receive alerts if someone is attempting to move or delete a large amount of data from it's original location in Box. This way we can keep users from mistakenly moving large folders and losing them.

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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19. Salesforce Flow Action to Upload by ContentDocument.ID

    Provide a new Flow Action to support uploading EmailToCase Files and other ContentDocuments to Box. Ideally this would support Files larger than 10-12mb in size.

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    2 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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20. Filter Marked as safe

    Shield needs a filter and a display setting for the dashboard for an alert that have been checked and marked as safe, currently it is hard to identify alerts that have been checked by other admins and marked as safe causing duplicate effort.

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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