629 results found

1. Enable More than 2 Simultaneous Legal Hold Exports / Add Export Queue Management

   Box currently limits legal hold exports to only two concurrent exports per account, which becomes a bottleneck when managing multiple cases, custodians, or data sets. There is no queueing mechanism or ability to start additional exports while the limit is reached—exports must be retried manually after completion. This slows down compliance workflows and creates operational friction for high-volume teams.

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2. Support for Multiple Upload Zones in Box Forms + Relay

   Summary:
   Enable the creation of multiple, distinct file upload zones within a single application or embed experience—for example, within a Box Doc Gen-powered form or workflow.

   Details:
   Today, applications built with Box’s Form capabilities typically support a single upload zone or file request area. This limits the ability to organize incoming files contextually during intake or data collection workflows.

   We’re requesting support for multiple upload zones in the same app or form—each mapped to a different folder, metadata tag, or Doc Gen trigger.

   Example Use Case – Box Doc Gen for Application Processing:
   Imagine a form that uses Box Doc Gen to generate a PDF application. The process includes:

   Zone 1: “Upload Supplemental Documents”

   Applicant uploads income verification, letters of recommendation, etc.

   Files are tagged or routed to a designated folder with metadata "doc_type = supplemental"

   Zone 2: “Upload Copies of Records”

   Applicant uploads prior case files or records

   Files are routed with metadata "doc_type = records" or to a different subfolder

   This could then change the views in Box Apps and other locations to trigger workflows.

   Summary:
   Enable the creation of multiple, distinct file upload zones within a single application or embed experience—for example, within a Box Doc Gen-powered form or workflow.

   Details:
   Today, applications built with Box’s Form capabilities typically support a single upload zone or file request area. This limits the ability to organize incoming files contextually during intake or data collection workflows.

   We’re requesting support for multiple upload zones in the same app or form—each mapped to a different folder, metadata tag, or Doc Gen trigger.

   Example Use Case – Box Doc Gen for Application Processing:
   Imagine a form that uses Box Doc… more

   4 votes

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   0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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3. Notification for reading text over 2MB with AI

   Please make it so that a notification appears when loading text larger than 2MB in Box AI.
   When the text is over 2MB, the necessary information may not be fully read, resulting in incomplete responses and potentially acquiring incorrect information.

   -in Japanese-
   Box AIで2MB以上のテキストを読み込む場合には通知が出るようにしてほしい。
   テキストが2MB以上のときに必要な情報が読み切れておらず、回答として不足している場合があり、誤った情報を取得してしまう。

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4. Request to improve the behavior of files with "Download and Print Restrictions" set on Box Drive

   In Shield > Access Policy, we are creating a classification label for the policy that has "Restrict downloading and printing" set as the security control.
   Depending on when you set this label classification, Box Drive may not have the limitations you expect.
   I would like to see an improvement so that files with "Download and Print Restrictions" set cannot be opened or copied in Box Drive from the moment the settings are set.

   The specific steps and events are as follows.
   1. Open the file before setting the classification label in Box Drive.
   2. Edit, save and close the file.
   3. Set a classification label for the file.
   4. Open the file in Box Drive.
   5. Although I have applied "download and print restrictions," I can open and save files on Box Drive. You can also copy to a local drive.

   Shield > アクセスポリシー で、セキュリティコントロールに「ダウンロードと印刷の制限」を設定したポリシーの分類ラベルを作成しています。
   この分類ラベルを設定するタイミングによって、Box Driveで期待する制限がかからない場合があります。
   「ダウンロードと印刷の制限」が設定されたファイルは、設定された時点からBox Driveでファイルを開いたりコピーしたりできないように改善をしてもらいたいです。

   具体的な手順と事象は以下のとおりです。
   １．分類ラベル設定前のファイルをBox Driveで開く。
   ２．編集、保存してファイルを閉じる。
   ３．当該ファイルに対して分類ラベルを設定する。
   ４．当該ファイルをBox Driveで開く。
   ５．「ダウンロードと印刷の制限」を適用しているが、Box Driveでファイルが開けて、保存もできる。ローカルドライブへのコピーもできる。

   In Shield > Access Policy, we are creating a classification label for the policy that has "Restrict downloading and printing" set as the security control.
   Depending on when you set this label classification, Box Drive may not have the limitations you expect.
   I would like to see an improvement so that files with "Download and Print Restrictions" set cannot be opened or copied in Box Drive from the moment the settings are set.

   The specific steps and events are as follows.
   1. Open the file before setting the classification label in Box Drive.
   2. Edit, save and close the file.… more

   4 votes

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5. Creating multiple triggers in Relay

   We created a workflow to create subfolders automatically. The ability to create subsequent triggers in those subfolders would be helpful. (i.e. folder A is manually created, folder a1, a2, a3, are automatically created. When a file is uploaded in folder a2, do outcomes 1-3)

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6. Use of scheduled execution with dynamic values such as file creation date

   I want to be able to use file/folder creation dates, etc. as values for periodic schedule execution, such as copy/delete files after 2 weeks.

   【日本語】
   2週間たったらファイルをコピー/削除するなど、ファイル/フォルダの作成日などを定期スケジュール実行の値に使えるようにしたい

   3 votes

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7. 2-step verification shoud be avaiable for free plan also

   2-step verification should be also available for free plan not only for paid.
   The option is avaiable for free in Gmail and its a good ideea to have it also here.

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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8. Specify a dynamic port for "OAuth 2.0 Redirect URI”

   Following the "LoopbackInterfaceRedirection" specification described in "RFC 8252 OAuth 2.0 for Native Apps", I would like to configure Box to receive the authentication code on an unused free port on Windows and send it to the Box custom app configuration screen (https://app .box.).
   However, it is not possible to specify a dynamic port for the "OAuth 2.0 Redirect URI" in the Box custom app configuration screen (developers/console/app/xxxx/configuration).
   I would like you to specify the dynamic port as per the specification of "LoopbackInterfaceRedirection" described in "RFC 8252 OAuth 2.0 for Native Apps".

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9. sort colaborators list attached to a folder by their last name

   As a teacher I add students to my folder as collaborators. If I want to make sure they are all in, I read my enrolment which is in sensible alphabetical order and have to check each name presence in "share list" in Box which is unsorted. This algorithm is O(n^2). If Box "shared list was sorted" it would be O(2*n). For 20 students that is difference between 400 and 40 compares. --thank you [add new category-- Usability]

   3 votes

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   0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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10. Problem with workbook link in Excel

    we have a problem with some excel files with embedded workbook links pointing to a BOX folder.
    Today, after enabling BOX for Microsoft Office (desktop) some of these links changed from:

    C:\users\username\BOX\Boxdrivername\Boxfoldername

    To

    api.box.com\userName\BOX\Boxdrivername\Boxfoldername

    thus giving a file not found error when we reopen the "master" excel file.

    How can we solve this problem?

    Below is the procedure for reproducing the error.
    Starting Configuration:
    BOX drive installed: YES
    Enabled Box for Microsoft Office Coauthoring: NO
    In this example, the original file (test.xlsx) contains a link to a second file (linkedworkbook.xlsx) . As you can see the path is C:\users\svacchini\BOX\CIT.......
    ※image①.png
    ※image②.png
    After enabling BOX for Microsoft Office:
    ※image③.png
    If I open the test.xlsx all links to related workbooks change, making it impossible to update the data correctly.
    ※image④.png
    To solve this situation, I must manually change all the data sources:
    ※image⑤.png
    ※image⑥.png
    In this example, the new link is: https://api.box.com/wopi/files/1642985320322/WOPIServiceIdTPBOX2/WOPIUserId-/linkedworkbook.xlsx
    Removing BOX for Microsoft Office
    If I remove it and I haven't already changed the path of the linked workbooks, excel goes back to working correctly.
    Of course, if I have modified any path to the new (api.box.com), I will have the same problem.
    Conclusion
    This operation (manually change data sources) should be done for all files that contain external data (csv, linked workbook, etc).
    As you can imagine, it is not applicable on a large scale.
    Do you have any alternative solutions?
    Thank you and best regards
    Sergio

    we have a problem with some excel files with embedded workbook links pointing to a BOX folder.
    Today, after enabling BOX for Microsoft Office (desktop) some of these links changed from:

    C:\users\username\BOX\Boxdrivername\Boxfoldername

    To

    api.box.com\userName\BOX\Boxdrivername\Boxfoldername

    thus giving a file not found error when we reopen the "master" excel file.

    How can we solve this problem?

    Below is the procedure for reproducing the error.
    Starting Configuration:
    BOX drive installed: YES
    Enabled Box for Microsoft Office Coauthoring: NO
    In this example, the original file (test.xlsx) contains a link to a second file (linkedworkbook.xlsx) . As you can see the path is C:\users\svacchini\BOX\CIT.......… more

    4 votes

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11. Migration of files larger than 10MB from Google Drive

    As it stands, we are unable to migrate content from Google Drive due with there being a HARD limit of 10MB as the max file size.
    Google have a workaround which is outlined here - (1) https://stackoverflow.com/questions/55274737/is-there-any-way-download-bigger-than-10mb-documents-using-google-drive-api#:~:text=1-,This%20is%20answered,-in%20this%20question and here (2) https://developers.google.com/drive/api/v3/reference/files/get

    This would mean changing the Shuttle tooling so that Instead of using the Drive API Files:Export method, you can use Files: get (2) with fields = exportLinks.

    3 votes

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    0 comments  ·  Shuttle  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Admin, Box) responded

    The limit on exporting Google files larger than 10MB is imposed by Google. We have reviewed the various available APIs and workarounds, but none of them produced a viable result. They all have other limitations that make them unsuitable for migration.

    We will continue to monitor as Google continues to evolve and adapt its platform, and will look to increase this when or if it becomes viable.

12. Keyboard shortcut for changing Font Style of Box Notes

    I would like to add keyboard shortcuts to change the font style (HEADING 1/2/3, TEXT) of Box Notes.

    3 votes

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13. Default folder setting for Box for Teams

    Possibility to make the "import your own folder into a channel" become the default option instead of "creating a dedicated file tree" for Box for Teams v2

    Thank you

    3 votes

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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14. Reconcile behavior between Edit and Drive after a conflict

    There is different behavior between Box Drive and Box Edit when uploading after conflicted happened. We would like to change behavior as same as Box Edit. This difference might lead to be confusion for the customer.

    Actual Behavior at this moment:

    Box Drive
    1. User A opens and edits file X without lock via Box Drive.
    2. User B opens and edits file X without lock via Box Drive.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (email address).
    5. User A saves file X again while keeping it open. Upload the changes as version 3 to file X

    Box Edit
    1. User A opens and edits file X without lock via Box Edit.
    2. User B opens and edits file X without lock via Box Edit.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (number).
    5. User A saves file X again while keeping it open. Upload the changes as version 2 to the conflict copy

    There is different behavior between Box Drive and Box Edit when uploading after conflicted happened. We would like to change behavior as same as Box Edit. This difference might lead to be confusion for the customer.

    Actual Behavior at this moment:

    Box Drive
    1. User A opens and edits file X without lock via Box Drive.
    2. User B opens and edits file X without lock via Box Drive.
    3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
    4. User A saves the file X via Box Drive. Conflict happened.… more

    4 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. I want to divide the public folder setting of the shared folder

    I want to open folders to an unspecified number of people in the company.

    When I contacted the administrator, he said that he could not do it because there are only the following two setting values.
    1."Anyone with the link", "Company users", "Invited users only"
    2."Invited users only"

    Only the people in the company need to see it, so I would like to divide them into the following three settings.
    1."Anyone with the link", "Company users", "Invited users only"
    2."Company users", "Invited users only"
    3."Invited users only"

    If you can divide it into three, you can get permission because you can use the setting of 2.
    Please consider it because a lot of people will be saved.
    Thank you.

    I want to open folders to an unspecified number of people in the company.

    When I contacted the administrator, he said that he could not do it because there are only the following two setting values.
    1."Anyone with the link", "Company users", "Invited users only"
    2."Invited users only"

    Only the people in the company need to see it, so I would like to divide them into the following three settings.
    1."Anyone with the link", "Company users", "Invited users only"
    2."Company users", "Invited users only"
    3."Invited users only"

    If you can divide it into three, you can get permission because you… more

    3 votes

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16. Box Shield: Request to Filter Download Events Not Performed by Users in the EMM App

    Our company is doing restriction monitoring for Box Shield.
    Specifically, we are able to monitor via the Event API when operations subject to restriction by Box Shield Restrictions: “Download and Print Restrictions” are performed.
    Enterprise Event: "SHILEDOWNLOADBLOCKED"

    However, in the Box for EMM app, we have the following situation because of the following specifications.
    *The user's actual operation is not performed, and the “SHILEDOWNLOADBLOCKED” is obtained.
    *There is no way to distinguish between operations actually performed by the user and operations not actually performed by the user.

    Therefore, please improve the functionality so that download events that are not caused by user operations can be filtered.

    Close the application with “History” opened and displayed when accessed from Box for EMM.
    　2. The next time you launch the EMM application, “History” will open again.
    　3. At this time, the content is retrieved.
    　　However, the user does not actually perform the operation.
    　4. Although the user has not opened and previewed the file in question, the Event API judges it as a preview, and it is detected as “SHIELDDOWNLOADBLOCKED”.
    　　This operation is not logged in the user activity report because the user did not explicitly Preview the file.

    Translated with DeepL.com (free version)

    ＜日本語＞
    弊社では、Box Shieldの制限監視を行っています。
    具体的には、Box Shieldによる制限：「ダウンロードと印刷の制限」で制限の対象となる操作が行われた場合に、
    Event APIで監視できるようにしています。
    Enterprise Event："SHILEDOWNLOADBLOCKED"

    しかし、Box for EMMアプリにおいて、以下のような仕様があるため、次の状況になっています。
    *実際にユーザーが行っていない操作が"SHILEDOWNLOADBLOCKED"で取得されてしまいます。
    *ユーザーが実際に行った操作と、ユーザーが実際に行っていない操作を区別する方法がありません。

    よって、ユーザー操作起因ではないダウンロードイベントをフィルタできるように機能改善してください。

    　＜現在の仕様＞
    　①Box for EMMからアクセスした際に「履歴」を開いて表示した状態でアプリを閉じます
    　②次にEMMアプリを起動した際に再度「履歴」が開きます
    　③このとき、コンテンツの取得が行われます
    　　※ただし、ユーザは実際に操作を実施していません
    　④該当ファイルを開いてPreviewしていないが、Event APIではPreviewとして判断されてしまい、
    　　「SHIELDDOWNLOADBLOCKED」で検知されます
    　　※この操作は、ユーザーが明示的にPreviewしていないため、ユーザーアクティビティレポートにはログが記録されません

    Our company is doing restriction monitoring for Box Shield.
    Specifically, we are able to monitor via the Event API when operations subject to restriction by Box Shield Restrictions: “Download and Print Restrictions” are performed.
    Enterprise Event: "SHILEDOWNLOADBLOCKED"

    However, in the Box for EMM app, we have the following situation because of the following specifications.
    *The user's actual operation is not performed, and the “SHILEDOWNLOADBLOCKED” is obtained.
    *There is no way to distinguish between operations actually performed by the user and operations not actually performed by the user.

    Therefore, please improve the functionality so that download events… more

    4 votes

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17. Direct link creating and reporting for an entire folder. Custom Direct LInks

    Ability to create for an entire folders contents the Direct Links and a report listing those links so they can be uploaded to the app needing the direct links. Currently you have to touch each and every file you want a direct link too. Phase 2 would be allow custom URL for part of the direct links.

    3 votes

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18. Search API for Tags

    The Box search endpoint should be able to query based on Tags.

    The Web App is able to do this already:
    https://obfuscated.app.box.com/folder/0/search?tags=Select

    That search returns tagged results as expected.

    The postman API collection offers a search endpoint example with:
    https://{{api.box.com}}/2.0/search?query=sales

    An error occurs when changing that to:
    https://{{api.box.com}}/2.0/search?tags=Select

    This should more closely match the web ui.

    3 votes

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
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19. Version control - multiple uploads of the same file

    Person A uploads file 1 then person B uploads a new version file 2 as a separate file instead of using the upload new version feature. Same thing for person C and D with files 3 and 4 with 4 being the latest. Any editor should be able to select these multiple files and merge them into one where the files are autosorted according to date. So one file with file 1 as the file name but the contents show file 4 as the latest and if you check version history, you'll see files 1, 2, & 3.

    Thank you for your time and keep up the good work!

    Person A uploads file 1 then person B uploads a new version file 2 as a separate file instead of using the upload new version feature. Same thing for person C and D with files 3 and 4 with 4 being the latest. Any editor should be able to select these multiple files and merge them into one where the files are autosorted according to date. So one file with file 1 as the file name but the contents show file 4 as the latest and if you check version history, you'll see files 1, 2, & 3.

    Thank you… more

    3 votes

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    0 comments  ·  Delete…  ·  Admin →
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20. Box Sign: Enable option for File Request to be one of the fields for a Box Sign request.

    Box Sign: Enable option for File Request to be one of the fields for a Box Sign request.

    E.g. Place to upload photograph or picture of Driver's License. Include two options to either: (1) configure place the upload goes to; (2) or configure it to go to the same place as the contract. 

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    1 comment  ·  Box Sign  ·  Delete…  ·  Admin →
    delivered  ·  AdminRoman Shevtsov (Product Manager, Box) responded

    We have released the ability for signers to add files to a signature request via a file attachment field that senders can drag and drop within a signature request or document template. This new field allows senders to request additional documentation from signers.

    With the signer attachment field, signers can now upload multiple files per attachment field. Once completed, all attached files and base documents are added to the final, completed signature request and designated destination folder within the sender’s Box account as separate PDFs. Both senders and signers have the ability to download all files individually or as a ZIP file.

    The signer attachment field is available to customers on Enterprise and Enterprise Plus plans.