5471 results found

1. Box Drive supported in Windows Server 2012
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   18 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   Windows Server 2012 is not supported by Box as only two latest major versions (64-bit) are supported.

   https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

2. Display of confirmation message screen to prevent accidental operation of Box Drive

   When using Box Drive, it is common for users to accidentally delete, move, or copy files.

   When manipulating large numbers of files, this failure can lead to serious information leaks and other problems.
   Therefore, it would be helpful to improve functionality such as displaying a confirmation message when deleting, moving, or copying files to better prevent accidental operations.

   7 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. We want to be able to see uploaders' email addresses in box drive.

   We have an Box-powered upload spot on our website that feeds into a Box folder. Clients upload documents to us using this upload, and they are required to add their email address. In the browser version of Box it shows the email address of who uploaded the document in a column titled "Updated". In Box Drive, we can't see these email addresses. It would be very helpful to be able to see these email addresses in the windows file explorer using Box Drive.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Box Drive Moving a Folder Off of Drive Fully Deletes it From Box for Mac FPE Users, Folder Lock API Enhancements

   For PC Users on Drive (and historically for Mac users), when you move a folder from Box Drive onto your Desktop, it simply makes a copy of that folder and leaves the original in Box.
   However, for Mac Users on the new FPE version of Box Drive, if they move a folder from Drive onto the Desktop, it fully deletes the folder from Box.
   For example, I am an Editor on a Marketing Folder that's owned by the IT Service Account and shared with hundreds of colleagues. I accidentally move this folder from Box Drive onto my desktop (easy mistake to make). Now this folder has been deleted from everyone's Box account. I realize my mistake and place this folder back onto Box. Now I am the owner of the folder and it isn't shared with anyone else.
   I understand that this is a limitation on the Apple side, however this is extremely painful for customers and has lead to a lot of confusion and data loss.

   Originally, I thought the the Folder Lock API could be used to put locks on large company folders so that they aren't accidentally deleted. However, upon further research the folder lock API isn't sufficient. First, the Folder Lock API doesn't waterfall down so you need to apply it to EVERY folder. Second, the Folder Lock API only locks the individual folder and not the files within. So I can still accidentally delete files within the locked folder. Last, the Folder Lock API experience on Drive differs from the Web. On Drive if I'm the folder Owner, then I cannot delete the folder. However, if I'm a folder editor then if I move the folder, it allows me to move it off of Drive and just removes me as a collaborator. On the Web, editors and co-owners don't even see the delete button as an option!

   For PC Users on Drive (and historically for Mac users), when you move a folder from Box Drive onto your Desktop, it simply makes a copy of that folder and leaves the original in Box.
   However, for Mac Users on the new FPE version of Box Drive, if they move a folder from Drive onto the Desktop, it fully deletes the folder from Box.
   For example, I am an Editor on a Marketing Folder that's owned by the IT Service Account and shared with hundreds of colleagues. I accidentally move this folder from Box Drive onto my… more

   5 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Gap in deleting a file being locked between WebApp and Box Drive

   In WebApp, collaborators don't have trash menu against the locked file, meaning collaboration cannot delete it during being locked. However, they are able to remove the locked file from their drive and leave an error in problem items. This deletion can only be done within Box Drive and the file isn't actually deleted. After removing the file lock, Box Drive will make it effective on Box. This can lead the users to create a same item before removing the file lock, and edit.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Option to prevent Drive from launching on startup by user

   We are preparing to deploy Box Drive to our users using the Windows .msi. However we've found that after installation, the Box Drive window opens automatically for every user, every time they log into the computer. For users on a shared system who are not using Box, this means dismissing the window every login.
   We'd like an option for Box Drive installation to not have the client launch automatically for all users. Or post-installation, allow the user to tell Box Drive not to open automatically for them. If the Box Drive client needs to run at login for every user, could it at least start with an icon in the system tray and not a visible window?

   We are preparing to deploy Box Drive to our users using the Windows .msi. However we've found that after installation, the Box Drive window opens automatically for every user, every time they log into the computer. For users on a shared system who are not using Box, this means dismissing the window every login.
   We'd like an option for Box Drive installation to not have the client launch automatically for all users. Or post-installation, allow the user to tell Box Drive not to open automatically for them. If the Box Drive client needs to run at login for every… more

   8 votes

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   2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Box Drive Install - Convert Synced Files/Folder to Marked for Offline

   After installing Box Drive, the items that were previously synchronized with Box Sync should marked for offline. It is a disincentive for my team to have to resync all these folders. Additionally, the synced link on the web interface does not seem to serve a purpose since it does not reflect the items now marked for offline.

   3 votes

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   not planned  ·  0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. We want to restore a file by ourselves in Box Drive, when our accidentally move/delete it.

   When using Box Drive, we often move/delete file(s) by mistake!

   We want easily check the history of actions taken to moved/deleted contents, in order to easily restore it to its original location in case of a mistake.

   (in Japanese)
   【誤操作でBox Driveのファイルを移動・削除した時、自分で復元したい】

   Box Driveを使用していると、ファイルを間違って移動/削除することがよくあります！

   ミスが起きた場合に簡単に元の場所に復元するために、移動/削除されたコンテンツの履歴を簡単に確認したいと考えています。

   59 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   This capability is not planned currently but we’ll keep you updated here. Thank you for you feedback! 

9. Support smartcard authentication for Box Sync and Box Drive.

   Please put some more effort into federal customers inquiring about SSO sign in for Box Sync on Macs. The response I got was kind of a punt to our smart cards being the problem but fed agencies have an increasing mandate to login with smartcards. My specific issue may affect many other gov agencies that use Macs and Box Sync. Long story short – smart card certificate passthrough on Windows works as expected and certificates pass through Box Sync app login to the external SSO for USDA e-Authentication but the certificates don’t appear to make it to the external authenticator on the Mac version so in my humble opinion some changes are probably needed on how smartcard certificates pass to the SSO authenticator on the Mac app if the same function works in the Windows app.

   Please put some more effort into federal customers inquiring about SSO sign in for Box Sync on Macs. The response I got was kind of a punt to our smart cards being the problem but fed agencies have an increasing mandate to login with smartcards. My specific issue may affect many other gov agencies that use Macs and Box Sync. Long story short – smart card certificate passthrough on Windows works as expected and certificates pass through Box Sync app login to the external SSO for USDA e-Authentication but the certificates don’t appear to make it to the external authenticator… more

   4 votes

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   2 comments  ·  Security  ·  Delete…  ·  Admin →
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10. Box Drive should ignore files would be in a hidden folder/directory

    Box Drive should ignore files would be in a hidden folder/directory. For example, this file has a parent folder that is named ".Rproj.user" which starts with a dot.

    Box/Project plans/epigenomics/.Rproj.user/BE079F78/sources/session-2efd7e0c/lock_file

    2 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Box Drive navigation:
    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. New Box Drive for Windows (Cloud Files): Improve Explorer UX during startup/connecting to avoid unstable/incorrect folder state

    Problem (What problem could Box solve for you?)
    When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
    This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think Drive is broken or content is missing).

    Proposed improvement
    Please improve the File Explorer experience while Box Drive is starting/connecting/initializing so users do not see an unstable or misleading folder state. For example:
    Show a clear “Box Drive is connecting/initializing” placeholder and block navigation until ready; and/or
    Provide an admin/user option to delay/hide the Box Drive mount until Drive is connected; and/or
    Ensure cached vs. not-yet-available content is clearly indicated without throwing generic Windows errors.

    Steps to reproduce
    1.Install new Box Drive for Windows (Cloud Files architecture), version 2.48 (pilot).
    2.Ensure Box Drive is configured to auto-start on Windows login.
    3.Reboot the PC and open File Explorer immediately after login.
    4.Observe Box folder becomes visible before Drive is fully ready; icons may be missing/blank; opening folders may show errors.

    Impact
    ・End-user confusion (“Drive is broken”, “files disappeared”)
    ・Increased helpdesk tickets and delays in rollout/adoption of the new Box Drive

    The following is written in Japanese

    Windows 向け新しい Box Drive（Cloud Files）：起動／接続時にエクスプローラーの UX を改善し、不安定または誤ったフォルダー状態を回避する

    問題（Box はどのような課題を解決できるか？）
    Windows の起動時に、新しい Box Drive（Cloud Files アーキテクチャ）が自動接続します。この「接続／初期化」中、Box Drive がまだ完全に起動・準備完了していないにもかかわらず、File Explorer に Box Drive フォルダーが表示されます。フォルダー表示が不安定で、一部の項目でアイコン／ステータスが表示されないことがあり、フォルダーを開くとエラーになる場合があります。この現象はパイロットに参加している複数ユーザーで一貫して発生しています。この挙動は「Box Drive アプリケーションが起動していない場合でも Box Drive フォルダーにアクセス可能」という機能仕様に沿っている可能性がありますが、部分的に初期化された状態が見えてしまうことで混乱を招き、サポートチケットの増加につながっています（ユーザーが「Drive が壊れている」「コンテンツが消えた」と誤解する）。

    改善案
    Box Drive の起動／接続／初期化中に、File Explorer 上で不安定または誤解を招く状態が見えないよう、エクスペリエンスを改善してください。例：
    ・「Box Drive は接続／初期化中です」という明確なプレースホルダーを表示し、準備完了までナビゲーションをブロックする
    ・Drive が接続されるまで Box Drive のマウントを遅延／非表示にする管理者／ユーザー向けオプションを提供する
    ・キャッシュ済みコンテンツと、まだ利用できないコンテンツを明確に区別して表示し、一般的な Windows エラーを出さないようにする

    再現手順
    1.新しい Box Drive for Windows（Cloud Files アーキテクチャ）v2.48（パイロット）をインストールする
    2.Windows ログイン時に Box Drive が自動起動するよう設定する
    3.PC を再起動し、ログイン直後に File Explorer を開く
    4.Drive が完全に準備完了する前に Box フォルダーが表示されることを確認する（アイコンが欠落／空白になる場合がある）。接続中の状態でフォルダーを開くとエラーが出る場合がある

    影響
    ・エンドユーザーの混乱（「Drive が壊れている」「ファイルが消えた」）
    ・ヘルプデスク問い合わせの増加、および新しい Box Drive の展開／定着の遅延

    Problem (What problem could Box solve for you?)
    When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
    This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users… more

    •  

    4 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Admin-level alert notification on certain Box Drive permission errors

    Users can create folders in Box Drive at the root level. In a closed folder taxonomy, the folder does not sync and fails with permission and/or problem item errors. If a user does not address the notification (or notifications are disabled), users can continue to create content in the unsynced folders. Icon overlays are also not reliable, so this will not be discovered until the content is lost due to hardware failure or software/OS reload. Consider alerting admins of these issues via the event stream or Shield-type alerts to prevent data loss, or disabling the creation of folders this way.

    5 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Add Box Statuspage link to Box Drive desktop application

    Add a link and possible status information to Box Statupage (https://status.box.com/) from within the Desktop App.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Be able to move files on Box online and have it update in Box Drive without having to log out.

    When moving large folders via Box online, the folder dissapears within Box Drive. According to Box, this is intended behavior, and requires the user to log out of the software and log back in, which resets what is synced. Box Drive should be able to update folder changes without having to sign out of the account.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Drag and drop files on Box Drive

    I can't drag and drop to move a file as easily as on google drive
    The all files folder should automatically expand when I plan to drop a file to move it to.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Add Device Pinning support to Box Drive
    58 votes

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    6 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Admin, Box) responded

    This capability is not currently planned. Please see the Device Trust feature, which can be used in this case.

18. Allowing Box Drive to be enabled or disabled for specific users or groups

    I have found it inconvenient that Box Drive can only be enabled or disabled for all users uniformly.

    I believe that allowing Box Drive to be enabled or disabled for specific users or groups would provide more flexible operation. Implementing this feature could enhance security and operational efficiency. I would greatly appreciate your consideration of this request.

    2 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Pause upload/download on Box Drive

    PLEASE. PLEASE. PLEASE. I cannot describe how much this is important to me. I work on several projects that use many files simultaneously. Some of these files are large. Being unable to pause an upload/sync makes my workflow so incredibly slower.

    Current life: I make some edit to a large file, my entire workflow is interrupted as said large file needs to be entirely uploaded before I can retrieve literally anything else from Box. This last part is not even Box's problem, but I have a pretty decent computer and slows down significantly during large uploads, which affects the rest of my work too. Even writing this request was a little slow.

    Now, IMAGINE this wonderful little scenario: I click on the Box icon. I hit pause sync or whatever you may want to call it. I do whatever edit I want. Then, at the end of the workday, I hit resume sync.

    Now IMAGINE this even better scenario for someone like me: oops, I forgot to hit the pause button before I started working. NO PROBLEM! I can pause/cancel this particular upload as it is happening.

    PROBLEM SOLVED!

    Thank you Box team!

    PLEASE. PLEASE. PLEASE. I cannot describe how much this is important to me. I work on several projects that use many files simultaneously. Some of these files are large. Being unable to pause an upload/sync makes my workflow so incredibly slower.

    Current life: I make some edit to a large file, my entire workflow is interrupted as said large file needs to be entirely uploaded before I can retrieve literally anything else from Box. This last part is not even Box's problem, but I have a pretty decent computer and slows down significantly during large uploads, which affects… more

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Box Reports User Details - Distinguish download to local disk vs. download using Box Drive

    Want a way to tell if the user downloaded it locally to their machine vs. just opening the doc via Box Drive/Office App/Box website. This feature would be extremely helpful to when a user is leaving the company and we want to know if they are “taking company docs”. Having “download” for simply opening and editing a doc is mis-leading. Would be super helpful to differentiate between the two.

    2 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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