669 results found

1. Enhance Custom Applications for large enterprises

   Concerning "Custom Applications" (Admin Console-->Enterprise Settings-->Apps-->Custom Applications), the limits enforced by Box are entirely too low for a large enterprise.

   --The dashboard for Custom Applications shows "22 of 25 App User licenses used". However, I only see 10 listed on the page. When I click the arrow icon to advance to page 2, I then see two more. So I can only view 12 of the 22 apps.

   --When I click the 3-dot icon to the right of one of the apps to view the menu of actions, then click one of the actions, the view re-positions to the Box Drive section of the page and shows a progress bar in place of the Box Drive "Edit Configuration" button. This is confusing; it gives the visual impression that something with Box Drive is changing.

   --There is a Community article for enabling a custom application (https://community.box.com/t5/How-to-Guides-for-Admins/Enabling-Custom-Built-Applications/ta-p/2188), but no articles (at least none that I could find) for the actions that can be performed on existing applications (View, Reauthorize, Disable, Delete).

   Concerning "Custom Applications" (Admin Console-->Enterprise Settings-->Apps-->Custom Applications), the limits enforced by Box are entirely too low for a large enterprise.

   --The dashboard for Custom Applications shows "22 of 25 App User licenses used". However, I only see 10 listed on the page. When I click the arrow icon to advance to page 2, I then see two more. So I can only view 12 of the 22 apps.

   --When I click the 3-dot icon to the right of one of the apps to view the menu of actions, then click one of the actions, the view re-positions to the Box… more

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2. Auto-Generated/System Generated Folder Creation via API

   Currently, if your enterprise settings have the 'Restrict Content Creation' setting as enabled, it also stops any root level folders appearing that are generated by Box, such as the "My Sign Requests folder"

   My understanding is that this folder's existence makes it so a user doesn't have to specify a folder for the sign request to go into. However, the lack of this folder existing makes it so that you do need to specify a folder for each request. We have many users who would prefer that all of their sign requests are present in the same folder, that leaves me with two current options:

   1) Make a new folder for everyone; as well as any future users who get provisioned
   2) Perform the following actions for everyone that we want the folder to exist for:

   a) Perform a managed log in for an affected user
   b) Start a Sign Request
   c) Back out of the request to generate the folder
   d) Log out of the managed log in instance

   Then after performing that for everyone, we would re-enable the 'Restrict Content Creation' setting again.

   It would have been ideal if we could use the API to generate any of these types of system-generated folders, such as My Sign Requests, My Box Notes, My Canvases, etc. even if the root level creation is restricted to admins.

   Currently, if your enterprise settings have the 'Restrict Content Creation' setting as enabled, it also stops any root level folders appearing that are generated by Box, such as the "My Sign Requests folder"

   My understanding is that this folder's existence makes it so a user doesn't have to specify a folder for the sign request to go into. However, the lack of this folder existing makes it so that you do need to specify a folder for each request. We have many users who would prefer that all of their sign requests are present in the same folder, that leaves… more

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3. I want to use box ai to train my own ai models

   I imagine a world where I can create a model and associate it with a metadata set. I think it would work like this.

   Create New AI Model. I would put it right next to metadata creation. Let's say I create an AI model called "Analyst Answer". I would associate Analyst Answer with a metadata template.

   In the AI Model I would pick the metadata template and then I would assign Independent and Dependent variables from the MetaData Template.

   For example,

   Independent Metadata Field -

   Financial Input 1 (Net Worth) - Tag as Independent
   Financial Input 2 (Income) - Tag as Independent
   Financial Input 3 (Annual Performance) - Tag as Independent
   Financial Input 4 (Age) - Tag as Independent

   Output - (Analyst Commentary) - Tag as Dependent

   I could handkey in those metadata values or use Box metadata extraction to fill them in.

   I could do a search based on the files with that metadata and click select "train model".

   Now, when I upload a new document of that metadata type it would run through the ai use metadata extraction to fill in the independent variables and then based on the model fill in the dependent or AI model value.

   A way to leverage Box documents for models without having to pull things in and out.

   I imagine a world where I can create a model and associate it with a metadata set. I think it would work like this.

   Create New AI Model. I would put it right next to metadata creation. Let's say I create an AI model called "Analyst Answer". I would associate Analyst Answer with a metadata template.

   In the AI Model I would pick the metadata template and then I would assign Independent and Dependent variables from the MetaData Template.

   For example,

   Independent Metadata Field -

   Financial Input 1 (Net Worth) - Tag as Independent
   Financial Input 2 (Income) - Tag… more

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4. Correct the wording of 'Prior Versions'

   Your Website states that:
   The maximum number of prior file versions you can access corresponds to your Box account type:

   Personal Free - 1 Version

   This simply isn't true, and I have argued this in a ticket and with a live agent, but the statement implies you can access a prior version of your file.

   Definition of Prior is "earlier in time or order" so this makes your statement false as you cannot access anything but the CURRENT version in the Free version.

   I would suggest the wording:
   The maximum number of file versions you can access corresponds to your Box account type:

   Personal Free - current version only

   Furthermore, make the web access more clear about this, as when you look at a file it says there are 2 versions with their dates, but in a Free account, when you try to retrieve the older file you get the error
   "Server error
   File versions could not be retrieved.
   No prior versions are available for this file"
   Which leads you (like I did) to raise a ticket to find out why!

   Even better, allow Free account to have access to one prior version, like some of your rivals!

   Your Website states that:
   The maximum number of prior file versions you can access corresponds to your Box account type:

   Personal Free - 1 Version

   This simply isn't true, and I have argued this in a ticket and with a live agent, but the statement implies you can access a prior version of your file.

   Definition of Prior is "earlier in time or order" so this makes your statement false as you cannot access anything but the CURRENT version in the Free version.

   I would suggest the wording:
   The maximum number of file versions you can access corresponds to your… more

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5. Admin creates an order for the items in a certain folder and when that folder is shared it stays in that order!

   When an admin (such as myself) creates an order for the items in a certain folder, and then that folder is shared, it should stay in that order! I have been coming into serious issues with this situation and I really would like box to be able to fix the glitch. It is very frustrating and I have called and emailed numerous amounts of times complaining about it and no one has done anything. For example, I was in my own account and had 3 things in one folder labeled Promo, Part 1, and Part 2. It was in the correct order when I exited my account, but then when I clicked the shared link as an outside user, it was in the wrong order. I need the items in my folder to stay in the same order that I left them in, so an outside viewer can view them as such. I share my links with hundreds of people in my company and I often run into trouble when they are in the wrong order.

   When an admin (such as myself) creates an order for the items in a certain folder, and then that folder is shared, it should stay in that order! I have been coming into serious issues with this situation and I really would like box to be able to fix the glitch. It is very frustrating and I have called and emailed numerous amounts of times complaining about it and no one has done anything. For example, I was in my own account and had 3 things in one folder labeled Promo, Part 1, and Part 2. It was in the… more

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6. Improved messaging for "Share" dialog box and handling of Links

   I have been using Box for a couple of years and still find the Share function and creation of Links very confusing and non-intuitive. For example, what are "Invited People?" and how are they different than 'People with the Link?" Why have 2 different places to copy the link? One is on the first dialog box and it appears that one takes the viewer to Box.com and they can view or download the file, but then if you click on "Link Settings" adifferent dialog box opens and there is another link you can copy. This one says Direct Link above it. There is no explanation of what that means. I have discovered that that link causes the file to download the file when you click on it. Why not have these two different kinds of links in the same place? Why does the Shared Link Settings section say 'This content is publicly available to anyone with the link..." That doesnt really make sense. The whole handling of links and Sharing files could just use a major overhaul.

   I have been using Box for a couple of years and still find the Share function and creation of Links very confusing and non-intuitive. For example, what are "Invited People?" and how are they different than 'People with the Link?" Why have 2 different places to copy the link? One is on the first dialog box and it appears that one takes the viewer to Box.com and they can view or download the file, but then if you click on "Link Settings" adifferent dialog box opens and there is another link you can copy. This one says Direct Link above… more

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7. Fetch Folder items present inside a particular folder before or after a specific date range

   I have hit a dead end as I was trying to fetch files for a specific folder after a specific date.

   Below is the API call which i had made with a developer token:

   https://api.box.com/2.0/search?query=Autotest&ancestor_folder_ids=190051656573&fields=id,name&type=file&updated_at_range=2021-05-15T13:35:01-07:00,2023-01-20T13:35:01-07:00

   As it is seen, Folder Id, Folder Name is given with a specific date range but in response 0 items are returned but there are files present which lie in that date range which is: updatedatrange=2021-05-15T13:35:01-07:00,2023-01-20T13:35:01-07:00

   how can i achieve my GOAL to Fetch particular Folder items (for type=file) after a specific date of a particular Folder.

   I think there should be an endpoint which takes date and folder id as parameter and responses out file items which are present inside that folder.

   I have hit a dead end as I was trying to fetch files for a specific folder after a specific date.

   Below is the API call which i had made with a developer token:

   https://api.box.com/2.0/search?query=Autotest&ancestor_folder_ids=190051656573&fields=id,name&type=file&updated_at_range=2021-05-15T13:35:01-07:00,2023-01-20T13:35:01-07:00

   As it is seen, Folder Id, Folder Name is given with a specific date range but in response 0 items are returned but there are files present which lie in that date range which is: updatedatrange=2021-05-15T13:35:01-07:00,2023-01-20T13:35:01-07:00

   how can i achieve my GOAL to Fetch particular Folder items (for type=file) after a specific date of a particular Folder.

   I think there should be an… more

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8. Request for a Role That Can Manage Collaborators Without Access to Folder Settings

   We would like to request an enhancement to Box's permission model.
   Business Requirements
   Our organization has the following requirements:

   Delegate collaborator management to designated power users.
   Restrict folder configuration and administrative settings to the IT department only.

   Current Limitation
   Currently, we cannot satisfy both requirements simultaneously with the existing roles.
   Option 1: Power Users as Co-Owners

   Power users can manage collaborators, which meets our first requirement.
   However, they can also modify folder settings, which conflicts with our governance policy.

   Option 2: Power Users as Editors with Collaborator Management Enabled

   Power users can manage collaborators without having access to all folder settings.
   However, general users must be assigned roles such as Viewer Uploader.
   As a result, general users are unable to delete files, which does not meet our operational requirements.

   Requested Enhancement
   To address these challenges, we would like Box to provide one of the following:

   A new role similar to Co-Owner that can manage collaborators but cannot modify folder settings.
   A granular security or permission setting that allows administrators to:

   Grant collaborator management privileges, while
   Restricting access to folder configuration and administrative settings.

   This enhancement would enable organizations to delegate day-to-day access management while maintaining appropriate governance and control over folder settings.
   Thank you for considering this request.

   We would like to request an enhancement to Box's permission model.
   Business Requirements
   Our organization has the following requirements:

   Delegate collaborator management to designated power users.
   Restrict folder configuration and administrative settings to the IT department only.

   Current Limitation
   Currently, we cannot satisfy both requirements simultaneously with the existing roles.
   Option 1: Power Users as Co-Owners

   Power users can manage collaborators, which meets our first requirement.
   However, they can also modify folder settings, which conflicts with our governance policy.

   Option 2: Power Users as Editors with Collaborator Management Enabled

   Power users can manage collaborators without having access to all folder… more

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   0 comments  ·  Governance  ·  Delete…  ·  Admin →
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9. Create Project Management type templates : Prince2, PMP

   Having standard project management templates which might be used across various lines of business.

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   not planned  ·  0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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10. Let user disable shortcut top menu () or load shortcut menu before files listing

    Hi everyone,

    whenever we user move from one folder to the next, using the web app in a browser, the page load is delayed by the shortcut menu on top. This shortcut menu displays buttons for [Upload][Folder][Word Document][Excel Spreasheet].

    The current implementation is sooo annoying, since these four buttons are loaded on page and after the files listing in the directory. Unfortunately this shifts the file list of the directory down on the page each time.

    This shifting down the file listing on the page is so annoying for browsing directories, since in that time one can't aim for clicking on files with the mouse. So it slows down the directory browsing experience of the user by around a second with each directory change.

    I suggest two solutions:
    1. The menu becomes optional and the user can disable it.
    2. The implementation is changed, so that the shortcut menu is loaded before the file list. In this way the file listing doesn't move down on the page after it is first displayed.

    Looking forward seeing this resolved.

    Many thanks and all the best
    Dirk

    Hi everyone,

    whenever we user move from one folder to the next, using the web app in a browser, the page load is delayed by the shortcut menu on top. This shortcut menu displays buttons for [Upload][Folder][Word Document][Excel Spreasheet].

    The current implementation is sooo annoying, since these four buttons are loaded on page and after the files listing in the directory. Unfortunately this shifts the file list of the directory down on the page each time.

    This shifting down the file listing on the page is so annoying for browsing directories, since in that time one can't aim for clicking… more

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11. Good day. Love Box, it's great. A problem I have is that I have set my "Documents" folder to save to Box "C:\Users\CharlevanRooyen\Box\ITSav

    Good day. Love Box, it's great. A problem I have is that I have set my "Documents" folder to save to Box "C:\Users\CharlevanRooyen\Box\ITSave\Documents" and it save and sync every thing perfect until I restart or shut town my pc. The next time my pc booted up the file location changed to something ells like "C:\Users\CharlevanRooyen\oldBox2\ITSave\Documents" and it no longer save my files to box automatically. Evert time I start up my pc I need to correct the math by right klick on "Documents" on my pc then select "Properties" then select :Location" then select "Move" then select the correct path, Apply and select "Yes" for do you want to move all the files from the old location to the new location. My management want to save all files to Box by default so that the workforce can use the files and save it on Box again by default to prevent files from being deleted. Basically, we want to save our files directly to Box and not on our company computers to prevent files to be deleted by users and for senior management to have full access to all files on all users. We currently have about 20 users.

    Good day. Love Box, it's great. A problem I have is that I have set my "Documents" folder to save to Box "C:\Users\CharlevanRooyen\Box\ITSave\Documents" and it save and sync every thing perfect until I restart or shut town my pc. The next time my pc booted up the file location changed to something ells like "C:\Users\CharlevanRooyen\oldBox2\ITSave\Documents" and it no longer save my files to box automatically. Evert time I start up my pc I need to correct the math by right klick on "Documents" on my pc then select "Properties" then select :Location" then select "Move" then select the… more

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12. We would like to be able to stop email notifications for annotations on Box Notes and files.

    Currently, when another user adds an annotation (without @mention) to a Box Note, an email notification is sent to the note owner even if email notifications are turned off in both the account and folder settings.

    Also, when documents are created from Relay templates, annotations added to those copied documents trigger email notifications to the Relay workflow owner, even if they are not directly involved.

    It would be very helpful if annotation notifications could (1) follow existing user/folder notification settings, and (2) be disabled or limited so that users do not receive large numbers of irrelevant emails (including those caused by Relay-generated files).

    Box Notes やファイルに追加された注釈（メンションなし）について、メール通知を停止できるようにしてほしいです。

    現在、アカウント設定とフォルダ設定の両方でメール通知をオフにしている場合であっても、他のユーザーがBox Noteに注釈を追加すると、@メンションされていない場合であっても、ノートの所有者にメール通知が送信されてしまいます。

    また、Relayのテンプレートからドキュメントが作成された場合、コピーされたドキュメントに注釈が追加されると、直接関与していないRelayワークフローの所有者にもメール通知が送信されてしまいます。

    つきましては、注釈の通知に関して以下の改善を行っていただけると大変助かります。
    (1) 既存のユーザーおよびフォルダの通知設定がBox Noteに正しく適用されるようにすること。
    (2) ユーザーが（Relayで生成されたファイルに起因するものを含め）無関係な大量のメールを受信しないよう、通知を無効化または制限できるようにすること。

    Currently, when another user adds an annotation (without @mention) to a Box Note, an email notification is sent to the note owner even if email notifications are turned off in both the account and folder settings.

    Also, when documents are created from Relay templates, annotations added to those copied documents trigger email notifications to the Relay workflow owner, even if they are not directly involved.

    It would be very helpful if annotation notifications could (1) follow existing user/folder notification settings, and (2) be disabled or limited so that users do not receive large numbers of irrelevant emails (including those caused… more

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13. Export or download a snapshot of current admin configuration

    Provide a method, by web UI or by API, to download or export a human-readable comprehensive snapshot of the current admin configuration.

    Problems this would solve:
    1. When working with Box Support, admins now may have to self-report current configuration state. This process is subject to human error. Instead, an exported snapshot would allow admins to provide an inherently valid representation of the current state.
    2. Today, Box Reporting can produce records of change events, but for the admin tracking these, there's no record of the prior state. With this new feature, admins could archive point-in-time snapshots of the state in commodity version control systems. This would provide the ability to "time travel" to inspect any prior state for which a snapshot exists.

    This snapshot should capture all settings and text box input within Enterprise Settings and also for additionally-licensed products like Box Shield.

    Optionally, allow export of settings on just a single tab.

    Optionally, if Box allows the import and commitment of prior snapshots, this would allow for quick reversion of even complex changes as long as a pre-change snapshot is available. One way to implement this would be to prompt for human confirmation before any individual updates are committed based on such an import.

    This idea may be related to https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/46585150-export-and-import-admin-console-configuration-via

    Provide a method, by web UI or by API, to download or export a human-readable comprehensive snapshot of the current admin configuration.

    Problems this would solve:
    1. When working with Box Support, admins now may have to self-report current configuration state. This process is subject to human error. Instead, an exported snapshot would allow admins to provide an inherently valid representation of the current state.
    2. Today, Box Reporting can produce records of change events, but for the admin tracking these, there's no record of the prior state. With this new feature, admins could archive point-in-time snapshots of the state… more

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14. ”Priority" lock feature (There is no way to open an Office file that is being edited online in Box Edit.)

    Currently, if a user has a file open in OfficeOnline, that file cannot be opened in Box Edit.
    If I want to perform operations that are only possible in the local Excel application (e.g. sheet or macro operations) and a colleague comes home while editing in Online, my work comes to a halt.

    Can you please implement a priority lock function that works as follows.
    1. click "Priority Lock" on a file that someone is editing online.
    2. Only the latest version of the target file is copied to the same folder as a separate file with "(1)". After that, the result of Online editing will be overwritten by the file with "(1)".
    3. The file is locked (normal lock) so that only the user who clicked "Priority Lock" can open the file in Box Edit.
    4. the results of edits made via Box Edit will be overwritten in the original file.
    5. when a user who was editing online resumes or exits online editing, a dialog box will appear informing the user that the file has been saved as a separate file because a user performed the "priority lock" operation.

    I think this method could be implemented by adding functionality on the Box side, not by changing the functionality on the OfficeOnline side.

    Currently, if a user has a file open in OfficeOnline, that file cannot be opened in Box Edit.
    If I want to perform operations that are only possible in the local Excel application (e.g. sheet or macro operations) and a colleague comes home while editing in Online, my work comes to a halt.

    Can you please implement a priority lock function that works as follows.
    1. click "Priority Lock" on a file that someone is editing online.
    2. Only the latest version of the target file is copied to the same folder as a separate file with "(1)". After that,… more

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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15. Include 2-factor authentication in a folder level
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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Product Director, or Executive, Box) responded

    Not currently planned at this time, but will be possible for external collaborators soon.

16. Rethink how customer feedback is handled for support tickets

    I open A LOT of support tickets with Box as I'm the primary escalation point for support in my enterprise.

    After every Box support ticket is solved and closed by the Box tech, I get an automated "how did we do" survey email.

    I get that you guys want customer feedback but forcing it down customers' throats for EVERY ticket that is solved is not the right approach. They just become repetitive and get to the point of being annoying.

    I've found a solution to get around this annoyance by creating rules to scan for common subject line text and deleting these messages before they land in my inbox. However, the fact that I, as a customer, am forced to find "workarounds" is telling that your survey process is more if a hindrance than a helpful way to improve support. And, for this reason, this leads me to provide NO feedback.

    I think a more professional way to request for feedback would be through:
    1) Rather than being reactive (after tickets are closed) being more proactive by having your VP of Customer Success send out a generalized support survey emails on a quarterly basis to gauge how your support techs are doing and places for improvement possibly with an incentive attached.
    2) Instead of asking for support at the closure of every ticket, adding a "feedback" section on your ticketing center (via the web gui) for customers to provide ad-hoc feedback there for tickets WITHOUT getting hounded with emails asking them to do so. Let's be honest, you're probably not going to get much feedback this way, but at least you're not going to also annoy customers.

    I open A LOT of support tickets with Box as I'm the primary escalation point for support in my enterprise.

    After every Box support ticket is solved and closed by the Box tech, I get an automated "how did we do" survey email.

    I get that you guys want customer feedback but forcing it down customers' throats for EVERY ticket that is solved is not the right approach. They just become repetitive and get to the point of being annoying.

    I've found a solution to get around this annoyance by creating rules to scan for common subject line text and… more

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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17. My folder has disappeared on 25th Feb

    For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

    Advisor [Kathlyn]
    Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
    11:00:12 AM
    Tatiana.Gonchar@ibm.com
    Hello, Kathlyn. I was the co-owner of the box folder I am looking for and my trash bin is empty. This folder disappeared. Other people in my team also lost access to it. Can you investigate it?
    11:01:35 AM
    Advisor [Kathlyn]
    Hi Tatiana, Good dya.
    11:02:21 AM
    *day
    11:02:25 AM
    thanks for your info.
    11:02:33 AM
    when did you realized the folder is missing
    11:02:49 AM
    Tatiana.Gonchar@ibm.com
    today in the morning, about an hour ago I work in GMT+3 time zone. Yesterday late I worked with it.
    11:06:02 AM
    Advisor [Kathlyn]
    btw, have you checked with owner
    11:06:45 AM
    if the box folder was deleted it will be sent notification
    11:07:13 AM
    Tatiana.Gonchar@ibm.com
    I was the owner. I didn't get any notifications
    11:14:35 AM
    Advisor [Kathlyn]
    okay got it
    11:15:02 AM
    i will gather the info and escalate to box team for help
    11:15:18 AM
    Tatiana.Gonchar@ibm.com
    thanks
    11:15:51 AM
    Advisor [Kathlyn]
    Hi Tatiana, have you search the folder name on the whole box
    11:21:15 AM
    not sure if it was removed by accidentally
    11:21:56 AM
    Tatiana.Gonchar@ibm.com
    it does not find any folders if I look for 'NewCo' I have a shared link I created for this folder ibm.ent.box.com/folder/131247563316 - it does not find anything
    11:25:54 AM
    As far as I remember the folder name was 'NewCo spin-off'. Anyway the word NewCo was present.
    11:26:43 AM
    there are no folders with such a name
    11:26:58 AM
    Advisor [Kathlyn]
    did the folder was renamed by some editor
    11:27:17 AM
    Tatiana.Gonchar@ibm.com
    not sure - 80% of the editors are in my team and nobody of them renamed it
    11:28:42 AM
    I had a link to a file in this folder now it says that the shared folder link was removed or inaccessible for me ibm.ent.box.com/s/nuga2q0aio90xiuwq7w8pqg90f1bm1ph
    11:29:15 AM
    Advisor [Kathlyn]
    so normally you access via the link?
    11:29:53 AM
    i tried to access but it says This shared file or folder link has been removed or is unavailable to you.
    11:30:33 AM
    Tatiana.Gonchar@ibm.com
    I coud access either via link or just by logging into my box - this was the only folder I had access to and it displayed on my home page
    11:30:38 AM
    I posted those links to our busy manager who says he has thousand of folders
    11:31:16 AM
    just in case if you have links - maybe it can help search the folder
    11:32:40 AM
    Advisor [Kathlyn]
    may i remote in your laptop and have a check pls.
    11:33:34 AM
    Tatiana.Gonchar@ibm.com
    yes
    11:33:51 AM
    I have it open in my firefox browser
    11:34:27 AM
    Advisor [Kathlyn]
    This shared file or folder link has been removed or is unavailable to you.
    11:34:34 AM
    sorry... you may access in this link and submit the session form
    11:34:50 AM
    (ibm.webex.com/ibm/sc30/t.php?MTID=se81644689fdd4bd7ade75ff39830a04e)
    11:34:50 AM
    okay i can see yourscreen now
    11:36:51 AM
    Tatiana.Gonchar@ibm.com
    ok
    11:36:58 AM
    Advisor [Kathlyn]
    you may double click the mouse to take control
    11:37:03 AM
    Tatiana.Gonchar@ibm.com
    Ok, I've shown my profile and that when I re-log in I don't see the folders
    11:39:12 AM
    2 files were added by my colleague today - these files previously were in the folder, but she had a local copy of them
    11:39:48 AM
    so, she added them after the folder disappeared
    11:40:13 AM
    also the search does not give any results
    11:40:41 AM
    Advisor [Kathlyn]
    got it.. do you have box drive installed on laptop ?
    11:40:46 AM
    Tatiana.Gonchar@ibm.com
    no
    11:41:02 AM
    I didn't sync what I have on box folders with my local drive
    11:41:41 AM
    with help of a box drive
    11:41:49 AM
    I don't have it
    11:41:59 AM
    Advisor [Kathlyn]
    okay
    11:42:14 AM
    Tatiana.Gonchar@ibm.com
    I just dropped the files from my explorer
    11:42:16 AM
    if I needed
    11:42:22 AM
    and I also edited them right in folder
    11:42:34 AM
    Advisor [Kathlyn]
    Thanks for your clarification. well note
    11:42:54 AM
    then i will disconnect the remote session and get my smes approval to escalate the issue
    11:43:30 AM
    Tatiana.Gonchar@ibm.com
    ok, thanks
    11:43:38 AM
    Advisor [Kathlyn]
    Hi Tatiana, the ticket has been escalate
    12:01:47 PM
    box team will help you check backside
    12:01:55 PM
    Tatiana.Gonchar@ibm.com
    ok, thanks
    12:02:00 PM
    Advisor [Kathlyn]
    my pleasure~
    12:02:08 PM
    you have a nice day and stay safe
    12:02:16 PM
    Help@IBM
    The chat session has been closed.
    12:04:42 PM
    

    For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

    Advisor [Kathlyn]
    Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
    11:00:12 AM
    Tatiana.Gonchar@ibm.com
    Hello, Kathlyn. I was

    … more
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18. Removing Selected Subfolders

    I am a software developer, and I use Box so that I can access my code at work and at home. If there is a folder called Project1 with my solution files in it, the act of opening that solution or building that solution will create both a "bin" and an "obj" folder that both contain several hundred megabytes of data that does not need to be sync'ed. When I stop debugging and change the code to run it again, now I have 2 copies of nearly identical data still being pushed up to the cloud and being downloaded by my other devices.

    Is there any way that I can select Project1 to be sync'ed to the cloud and my PCs but exclude certain folders like 'bin' and 'obj' that do NOT need to be sync'ed?

    I realize that I can turn Box off on my PC while I am developing, but then I often forget to turn it back on for a week or so, which defeats the purpose of having my data sync'ed.

    Your syncing is taking up all of my bandwidth.

    I am a software developer, and I use Box so that I can access my code at work and at home. If there is a folder called Project1 with my solution files in it, the act of opening that solution or building that solution will create both a "bin" and an "obj" folder that both contain several hundred megabytes of data that does not need to be sync'ed. When I stop debugging and change the code to run it again, now I have 2 copies of nearly identical data still being pushed up to the cloud and being downloaded by… more

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19. Prefix, Suffix, and related fields in Box Folder Names.

    Let's be honest, at the end of the day, people sign up for Box for cloud space and organization. One very big pain point for my company is the inability to apply related fields and/or prefix/suffix's to our folder names. Let's take a very simple folder structure

    Parent Folder |Folder A, Folder B | Folder A - 1, Folder A - 2, Folder A - 3 |

    Currently, if I wanted to append the {Parent Folder} to each folder within the folder structure, I would have to go and rename each folder individually.

    This idea thread would solve this problem. This solution would give the user the power to Apply a prefix or a suffix to a folder structure. It would be awesome if we could use API fields such as {Created Date} or {Parent Folder} as examples. Additionally, the user should be able to apply just plain text. For example, As a user, if I want to append ABCDEF - (original folder/file name) then I should be able to do this.

    This idea comes from a real life situation where a much more complex folder structure was templated out and all 50 folders for 25 entities had to be renamed individually because of the inability to simply apply a suffix or prefix in Box. Please upvote and prioritize this idea!

    Let's be honest, at the end of the day, people sign up for Box for cloud space and organization. One very big pain point for my company is the inability to apply related fields and/or prefix/suffix's to our folder names. Let's take a very simple folder structure

    Parent Folder |Folder A, Folder B | Folder A - 1, Folder A - 2, Folder A - 3 |

    Currently, if I wanted to append the {Parent Folder} to each folder within the folder structure, I would have to go and rename each folder individually.

    This idea thread would solve this problem.… more

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20. Enable assignement of taxonomy metadata fields using variables in Add Metadata Outcome

    Currently, a taxonomy field in the metadata template used by a form can be completed (that is, the person completing the form can select a value from the taxonomy), but in an Automate workflow the value that is selected cannot be applied to a file using the Add Metadata outcome, because that field type does not allow value assignment via a variable.

    The only way to make this work is to use a Dropdown field in the metadata template. Those do allow the use of variables to assign values in the Add Metadata step. BUT, that creates a maintenance nightmare for the following reasons:

    1) If the same values are needed in multiple metadata templates, they have to be added to each one separately, as individual Drop Down fields. We have a taxonomy that has 40 items in it, and since we can't use that as a field in the template, it means that we have to hand-enter the same 40 items in a new Drop Down field every time we want to expose those values in a form, and

    2) When the value(s) in that "taxonomy" change, each and every metadata template that has a field that exposes those values has to be edited. And there's no easy way to identify which metadata templates use the field, so the only way to make sure that you don't have a regression is to check every single one.

    Obviously, both of those are huge issues at scale. How this wasn't implemented properly from the beginning is completely beyond me. It should be a high priority fix.

    Currently, a taxonomy field in the metadata template used by a form can be completed (that is, the person completing the form can select a value from the taxonomy), but in an Automate workflow the value that is selected cannot be applied to a file using the Add Metadata outcome, because that field type does not allow value assignment via a variable.

    The only way to make this work is to use a Dropdown field in the metadata template. Those do allow the use of variables to assign values in the Add Metadata step. BUT, that creates a maintenance nightmare… more

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    0 comments  ·  Metadata  ·  Delete…  ·  Admin →
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