10051 results found

1. workflow

   Hi, I was wondering if we could revert the workflow for sharing folders with other users. There was a recent UI/UX update that changed my Box such that when I share a folder with someone, it doesn't auto-populate my cursor in the "Invite People" field, and after typing the name of the person I'd like to share it with, pressing enter or tab does not select the person. The old Box used to highlight the first person that matched what you typed. Once the person is added, I also have to click "Send" manually instead of being able to press enter right away.

   It was very smooth when I was able to click "share," immediately type the name of my desired collaborator, press enter or tab to immediately populate the field with that person's email address, and press enter again to select "Send." Now, I have to either click the "add names or email addresses" field directly or press tab before I'm able to begin typing. This is a small but noticeable change that has slowed down my workflow when sharing folders with collaborators each day.

   Hi, I was wondering if we could revert the workflow for sharing folders with other users. There was a recent UI/UX update that changed my Box such that when I share a folder with someone, it doesn't auto-populate my cursor in the "Invite People" field, and after typing the name of the person I'd like to share it with, pressing enter or tab does not select the person. The old Box used to highlight the first person that matched what you typed. Once the person is added, I also have to click "Send" manually instead of being able to press… more

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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2. File Request ID: Enhance File Request API Visibility, Documentation, and Reporting Capabilities

   Summary:
   Current limitations around File Requests create gaps for administration, automation, and reporting. There is no reliable way to retrieve a File Request ID from the UI or API, documentation is incomplete, and reporting capabilities are insufficient for enterprise use cases.

   Problem Details:

   Missing File Request ID Access
   The File Request ID is not exposed in the UI.
   The API does not provide a clear or consistent way to retrieve the File Request ID for existing requests.
   This blocks automation, integration workflows, and troubleshooting.
   Incomplete API Documentation
   The File Request API endpoints lack clear, end-to-end guidance.
   Missing examples for common workflows such as:
   Creating, retrieving, and managing File Requests at scale
   Mapping File Request objects to folders and users
   No clear explanation of how to reliably obtain identifiers needed for API operations.
   Limited Reporting and Visibility
   No native dashboard or reporting tool for File Requests.
   No ability to export File Request data for audit or governance purposes.

   Requested Enhancements:

   Expose File Request ID
   Display File Request ID in the Admin Console and UI.
   Ensure File Request ID is consistently returned across all relevant API endpoints.
   Improve API Documentation
   Provide complete, structured documentation with:
   Clear endpoint mapping
   Required vs optional fields
   End-to-end examples for real-world use cases
   Include guidance for bulk operations and enterprise-scale management.
   File Request Dashboard and Export
   Introduce a File Request dashboard in the Admin Console.
   Add CSV export capability with the following fields:
   File Request ID
   Folder ID
   Creator ID
   Date Created
   Status
   Visibility
   Folder Name
   Folder Path
   URL ID

   Business Impact:

   Enables automation and integration with external systems
   Improves governance, audit readiness, and compliance tracking
   Reduces support overhead caused by lack of visibility and unclear documentation
   Aligns File Requests with enterprise reporting standards already available for other Box features

   Use Case:

   Enterprise admins need to track and manage hundreds of File Requests across departments. Without IDs, reporting, and clear API guidance, it is not possible to build reliable workflows, enforce governance, or perform audits efficiently.

   Summary:
   Current limitations around File Requests create gaps for administration, automation, and reporting. There is no reliable way to retrieve a File Request ID from the UI or API, documentation is incomplete, and reporting capabilities are insufficient for enterprise use cases.

   Problem Details:

   Missing File Request ID Access
   The File Request ID is not exposed in the UI.
   The API does not provide a clear or consistent way to retrieve the File Request ID for existing requests.
   This blocks automation, integration workflows, and troubleshooting.
   Incomplete API Documentation
   The File Request API endpoints lack clear, end-to-end guidance.
   Missing examples for common… more

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   0 comments  ·  Web App  ·  Edit…  ·  Delete…  ·  Admin →
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3. Add repeatable sections to forms

   Would be great to see repeatable sections in the forms.

   So for example you have a set of fields related to some entity, and the user can add multiple entries of this entity by hitting to add additional sections with the same fields in it.

   13 votes

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   on roadmap  ·  0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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4. Issues with Filename Corruption and Large File Download Failures on Box

   I am reaching out regarding two issues I am experiencing when using Box.
   1. Filename corruption when downloading files on Windows
   Files uploaded to Box from macOS are showing corrupted or unreadable filenames when I download them on a Windows PC. The file contents themselves are fine, but the filenames become garbled, making it difficult to identify or manage them.
   This appears to be related to differences in filename encoding between macOS and Windows during the upload/download process.
   2. Large files cannot be downloaded
   Additionally, I am unable to download large files stored in Box.
   When attempting to download files of significant size, the download either fails to start, freezes midway, or results in an error. I have confirmed that my network connection is stable and that there are no local storage issues on my device.
   Could you please help investigate these problems or provide guidance on how to resolve them? I would appreciate any information regarding potential limitations, encoding behaviors, or recommended methods for handling large file downloads.
   Thank you for your support.

   I am reaching out regarding two issues I am experiencing when using Box.
   1. Filename corruption when downloading files on Windows
   Files uploaded to Box from macOS are showing corrupted or unreadable filenames when I download them on a Windows PC. The file contents themselves are fine, but the filenames become garbled, making it difficult to identify or manage them.
   This appears to be related to differences in filename encoding between macOS and Windows during the upload/download process.
   2. Large files cannot be downloaded
   Additionally, I am unable to download large files stored in Box.
   When attempting to… more

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   0 comments  ·  Uploads  ·  Delete…  ·  Admin →
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5. Metadata analytics and reporting

   Incorporating custom metadata fields, tags, and properties into analysis would provide much richer context and more accurate insights

   2 votes

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   0 comments  ·  Metadata  ·  Delete…  ·  Admin →
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6. Box Extract needs to be limited to run against x number of pages, not all pages.

   Box Extract needs to be limited to run against x number of pages, not all pages. Customers often want to just use box extract to load documents and skip the indexing. These documents can be large, 100 pages, 500 pages, etc, but the indexing information may be only on the first 3 pages that is required. This request is to incorporate a way to limit how many pages box extract runs against per folder, or per metadata set, per Extract Agent. The key is when I upload a 1000 page document, I don't want that to eat up 1000 AI units, or 3000 AI units depending, when I need it to use less than 3-9 ai units.

   Box Extract needs to be limited to run against x number of pages, not all pages. Customers often want to just use box extract to load documents and skip the indexing. These documents can be large, 100 pages, 500 pages, etc, but the indexing information may be only on the first 3 pages that is required. This request is to incorporate a way to limit how many pages box extract runs against per folder, or per metadata set, per Extract Agent. The key is when I upload a 1000 page document, I don't want that to eat up 1000 AI… more

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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7. Disable the option to open files in local apps, force online apps

   My customers would like the option to disable opening files to edit in local applications, they want to force their users to open documents in online applications such as word online.

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   0 comments  ·  Box Tools  ·  Delete…  ·  Admin →
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8. Retention Only Co Admin permission

   Add a "Retention Only" co admin permission for retention policies and legal holds, so retention teams doesn't have access to legal holds teams

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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9. Searching for Folders and Moving files

   Ever since the platform updated, it has become very difficult to move a file to a new folder by searching the folder name. I can search for the exact name of the folder and get a whole bunch of other files that aren't even close matches to the folder name. Before the changes we had no problem finding the correct folder.

   I am primarily talking about our 30 INVOICES PAID folder. This folder probably contains several hundred folders for each of the vendors that we use, with additional folders for each year. If I want to move an invoice into one of the folders, it does not pop up in my search. If I go to the main folder, 30 INVOICES PAID, I can ony see the first 20 or so folders. I wait for the other folders to load and they never do. So essentially I cannot move the file to where it needs to go.

   Ever since the platform updated, it has become very difficult to move a file to a new folder by searching the folder name. I can search for the exact name of the folder and get a whole bunch of other files that aren't even close matches to the folder name. Before the changes we had no problem finding the correct folder.

   I am primarily talking about our 30 INVOICES PAID folder. This folder probably contains several hundred folders for each of the vendors that we use, with additional folders for each year. If I want to move an invoice into… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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10. Box Hubs Inherited Permissions

    The ability to set up a hub that inherits the permissions of the folders/files added. When creating a Hub to have the ability to decide (using a toggle) if content in the Hub should inherit existing permissions or have new permissions granted.

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    111 votes

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    5 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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    on roadmap  ·  AdminAnonymous (Admin, Box) responded

    This feature is on our roadmap.

11. Shared Links Report Enhancement - Report from a specified folder and below

    I would like a filter to be added to the Shared Links Report where you can specify a specific folder and the report will run with that folder as the top level and report on shared links for everything below that. This would run much faster than running the report for our entire tenant.

    We have much of our data owned by a "Project Account" so it is not controlled by a specific employee. Because of this, running the report with this user as the owner using the existing filter option is much the same as running a tenant-wide report. It will take forever and contain way more information than we care to report on. When I want to report on a folder structure of a few hundred folders with a few thousand files, it doesn't make sense to run the report for this user who owns millions of files and folders.

    I would like a filter to be added to the Shared Links Report where you can specify a specific folder and the report will run with that folder as the top level and report on shared links for everything below that. This would run much faster than running the report for our entire tenant.

    We have much of our data owned by a "Project Account" so it is not controlled by a specific employee. Because of this, running the report with this user as the owner using the existing filter option is much the same as running a tenant-wide report.… more

    11 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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12. Revert UX for creating folders

    Hi, I was wondering if we could revert the workflow for creating folders. There was a recent UI/UX update last week that changed my Box such that when I create a folder, it doesn't auto-populate my cursor in the "Name" field, and after typing the name of the folder, pressing enter does not create the folder.

    It was very smooth when I was able to click "new folder," immediately type the name of my folder, and then press enter to immediately create it. Now, I have to either click the "name" field directly or press tab before I'm able to begin typing, and in order to create the folder I have to press "create" with my cursor or press tab five times before pressing enter. This is a small but noticeable change that has slowed down my workflow when creating multiple folders each day.

    Hi, I was wondering if we could revert the workflow for creating folders. There was a recent UI/UX update last week that changed my Box such that when I create a folder, it doesn't auto-populate my cursor in the "Name" field, and after typing the name of the folder, pressing enter does not create the folder.

    It was very smooth when I was able to click "new folder," immediately type the name of my folder, and then press enter to immediately create it. Now, I have to either click the "name" field directly or press tab before I'm able to… more

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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13. moving files

    Please bring back the ability to select files by clicking on them instead of the small box to the right of them

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    0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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14. Ability to edit shared link settings on Desktop

    Currently, the only way to generate a shared link on Desktop is to generate the default style link (i.e. shared only within your company).

    In order to get to the share settings window dialogue, you currently need to open the file on web.

    It would be great to incorporate the share window dialogue natively in PC/Mac. This is a common feature currently available on OneDrive, Dropbox, Google Drive.

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Notifications + Override ability for Folder Owners when a folder is Deleted by a Collaborator

    When in Box Drive, collaborators can inadvertently delete a large folder, even if they don't own that folder. Before the folder is able to be deleted, the owner of the folder should receive a notification with a warning (e.g. Jane Doe is about to delete your files) and the owner should have the ability to override the action. In the case where the Owner is no longer at the company, there should be an Admin warning and ability to override the action.

    7 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Set default on how to display a link

    I'm not sure when this was added, I didn't see it in the release notes. But when pasting a link into a Box Note, there are now options on how the link is to be displayed. It defaults to "Display Link Title". Can you please add a setting to change that default to another option?

    "Display as URL" is far more useful when you are pasting links (for example) from Jira or ServiceNow, where "Display Link Title" only says "Jira" every time, forcing you to go into each link and changing it to URL to see every link.

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    1 vote

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    0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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17. Access Policy to Restrict Access to Specified Groups

    With Hubs, users' ability to add content to a Hub increases the chance of accidentally giving access to unintended internal users. For sensitive content, it would be nice to be able to have an access policy applied to specific classification that restricts document access to users in specific groups to prevent internal data leakage.

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    0 comments  ·  Shield  ·  Edit…  ·  Delete…  ·  Admin →
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18. Create a New Folder Bugs - cursor not in text box, no return to create

    Sometime in the last month, there was a UI update with Box that changed how creating a New Folder functions. Now, when creating a new folder, the cursor does not start in the name box, so you have to manually click into the box to start typing. Secondly, you can no longer press enter/return to create the folder; you have to drag your cursor and click the "create" button. This combination has been a frustrating change for seemingly no reason. Renaming a folder still automatically lets you type in names and press return to create, so it's definitely an accidental bug. Please fix asap!

    Sometime in the last month, there was a UI update with Box that changed how creating a New Folder functions. Now, when creating a new folder, the cursor does not start in the name box, so you have to manually click into the box to start typing. Secondly, you can no longer press enter/return to create the folder; you have to drag your cursor and click the "create" button. This combination has been a frustrating change for seemingly no reason. Renaming a folder still automatically lets you type in names and press return to create, so it's definitely an… more

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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19. Create folders in bulk by a specific destination folder using Relay at run time.

    Hello,

    As an example for you: our practice uses box.com for our architectural packages. Currently when we want to create a new project folder with specific names and sub folders we have to duplicate an existing set of folders and rename them all then move them to a new location.

    It would be helpful if Box Relay could let users choose a destination folder in Box at run time as part of a “Project folder creation” workflow.

    For example, during a form submission (or via a simple pop-up), the user could browse/select where the new project folder—and its standard subfolders—should be created.

    Right now, Relay requires the destination folder to be predefined in the workflow. That means we have to create a separate form/workflow for each client or brand just to point to a different parent folder.

    What we need is a single Relay workflow that:

    • Collects the project details,
    • Creates the standard folder/subfolder structure,
    • Applies naming/renaming rules, and
    • Lets the user select the correct client/brand destination folder each time.

    Hello,

    As an example for you: our practice uses box.com for our architectural packages. Currently when we want to create a new project folder with specific names and sub folders we have to duplicate an existing set of folders and rename them all then move them to a new location.

    It would be helpful if Box Relay could let users choose a destination folder in Box at run time as part of a “Project folder creation” workflow.

    For example, during a form submission (or via a simple pop-up), the user could browse/select where the new project folder—and its standard… more

    1 vote

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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20. Enhanced Folder Naming for Signature Links

    Current Issue
    When documents are issued via Box Sign signature links, the folders created during storage are named with dates only. We would like the ability to include document-identifying codes or keywords in folder names.

    Current behavior:

    File names are preserved, but folders are subsequently named with dates only
    When signature links are sent to multiple recipients, it becomes difficult to quickly identify which document belongs to which person
    Lack of clear organization makes document management challenging
    Proposed Enhancement
    Folder naming should include:

    Signature recipient's name
    Document-identifying keywords or codes
    Customizable naming conventions
    Business Impact
    This enhancement would significantly improve document organization and retrieval efficiency, especially when managing multiple signature requests simultaneously. It would reduce time spent searching for specific signed documents and improve overall workflow management.

    Use Case
    When sending signature requests to multiple people for the same or different documents, administrators need to quickly identify and locate specific signed documents without having to open each folder to determine its contents.

    Current Issue
    When documents are issued via Box Sign signature links, the folders created during storage are named with dates only. We would like the ability to include document-identifying codes or keywords in folder names.

    Current behavior:

    File names are preserved, but folders are subsequently named with dates only
    When signature links are sent to multiple recipients, it becomes difficult to quickly identify which document belongs to which person
    Lack of clear organization makes document management challenging
    Proposed Enhancement
    Folder naming should include:

    Signature recipient's name
    Document-identifying keywords or codes
    Customizable naming conventions
    Business Impact
    This enhancement would significantly improve… more

    5 votes

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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