Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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10098 results found
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Color annotations available when Offline on Mobile
For use of Box document management functionality on mobile and tablet, we would like Box mobile to provide offline functionality, IE when the device goes offline, we would like a user to have the following capability
- be able to view the document offline INCLUDING all the annotations that existed on it.
- be able to create more annotations on the document WHILE offline
- those annotations merged back to the online version when the device comes back online.Use Case: For field engineers that work in shifts in areas with limited and patchy internet access, they need to access a document (during their shift hours whether internet is availble or not) and all its annotations (notes and comments) from the previous engineer's shift. They also need to make their observations and comments on the document (even if offline), return to their office where the document annotations synch to the online version, for the next shift worker to take over and resume their work.
For use of Box document management functionality on mobile and tablet, we would like Box mobile to provide offline functionality, IE when the device goes offline, we would like a user to have the following capability
- be able to view the document offline INCLUDING all the annotations that existed on it.
- be able to create more annotations on the document WHILE offline
- those annotations merged back to the online version when the device comes back online.Use Case: For field engineers that work in shifts in areas with limited and patchy internet access, they need to access…
26 votes -
Desktop App
Create an integrated, Cursor-style desktop workspace for Box customers that provides unified search (including content and metadata), rich previews, and native file management across Box and connected storage — reducing context switching and improving productivity.
Key features
1. Universal natural-language search with advanced filters, including metadata search (tags, custom fields, dates, owner, classifications)
2. Instant previews and content summaries for documents, PDFs, images, and presentations
3. Direct file actions: move, copy, rename, delete, share, and bulk operations
4. Contextual suggestions and one-click automations (for example, auto-move based on keywords or metadata rules)
5. Permission-aware UI with activity feed and audit logs
6. Connectors for other cloud providers and APIs for extensibilityBusiness value
1. Faster file discovery and management, lowering time-to-find
2. Differentiates Box, supporting retention and upsell opportunities
3. Reduces support tickets and enhances collaborationCreate an integrated, Cursor-style desktop workspace for Box customers that provides unified search (including content and metadata), rich previews, and native file management across Box and connected storage — reducing context switching and improving productivity.
Key features
1. Universal natural-language search with advanced filters, including metadata search (tags, custom fields, dates, owner, classifications)
2. Instant previews and content summaries for documents, PDFs, images, and presentations
3. Direct file actions: move, copy, rename, delete, share, and bulk operations
4. Contextual suggestions and one-click automations (for example, auto-move based on keywords or metadata rules)
5. Permission-aware UI with activity feed and audit…3 votes -
I would like you to add a feature that prohibits the creation of free accounts using company-owned domains.
Based on the following circumstances, it is desirable for system administrators to manage accounts, including license management:
① Creating free accounts using a company-owned domain requires time to integrate them with managed users.
② Since SSO is used, even if a free account is created, it cannot actually be used to access Box.以下の状況からライセンス管理を含めてシステム管理者がアカウントを管理する事が望ましい。
①会社所有ドメインでフリーアカウントを作成されると、管理対象ユーザーへの統合に時間を要する。
②SSOを採用しているので、フリーアカウントを作成しても実際にBoxを利用する事はできない。2 votes -
Box File Request - no longer on brand for us - we would like to be able to change the picture or leave as a solid color
We utilize the File Request links regularly for our clients. Recently, there has been a change to the cover picture, and now our clients can't easily identify that it is, in fact, our branding and under our purview. We would like to go back to having a solid color that we can customize/match to the rest of our Box site or be able to customize the picture choice.
8 votes -
Being able to combine files in a folder
Would like to be able to combine files that were loaded separately.
2 votes -
Want to Restore Data Within a Specified Period
Content: The current Box feature does not have the capability to restore data within a specified period.
While you can check the deletion date within the trash, it takes time to verify if a large amount of content has been deleted, making immediate response difficult.
※In the case of "Restore All," all content will be restored, which may cause locking by LFO and impact operations.
For example, we hope for the implementation of a feature that restores content deleted within a specified period in the trash.(日本語)
件名：指定した期間内のデータ復元を行いたい
内容：現在のBox機能では指定した期間内のデータを復元できるような機能はありません。
ごみ箱内で削除された日付を確認できますが、大量のコンテンツを削除した場合に、確認に時間がかかり、即時対応が難しいです。
※「すべての復元」では全てのコンテンツが復元されるため、LFOによるロックがかかる可能性があり、業務に影響があります。
例えば、ごみ箱内で指定した期間内に削除されたコンテンツを復元するような機能実装を希望します。5 votes -
Right click on a piece of information displayed on an Apps view in order to be able to copy it directly
It would be extremely helpful to be able to right click and copy information directly from a Box Apps grid view.
This will help us to easily paste into an external system and also into the Box search app we have created to look for the actual documents being requested.
1 vote -
Export Relay Workflows as a JSON file, and use JSON file for updating workflows
Some customers have a large number of Relay Workflows that can be cumbersome to edit or update if changes to internal processes are made that affect a large number of flows. Having the option to download the JSON and edit that file, then reupload the JSON can allow them an easier way to make changes to existing workflows with bulk edits.
2 votes -
Feature that allows sending emails only to specific collaborator
We are inviting multiple users from different departments to specific folders.
In our operations, we wish to notify specific users within the department about a regulation revision. However, the current system only allows sending notifications to all collaborators, making it impossible to target only specific users.
We request the implementation of this feature to enhance convenience.所属先が異なる複数のユーザーを特定のフォルダに招待してます。
業務の中で、一部の事業部内のユーザー向けに規定改定を周知したいと考えていますが、現時点でコラボレータ全員に送信する機能のみとなり、一部のユーザーのみに絞ることができません。
利便性向上のため本機能の実現を希望します。2 votes -
workflow
Hi, I was wondering if we could revert the workflow for sharing folders with other users. There was a recent UI/UX update that changed my Box such that when I share a folder with someone, it doesn't auto-populate my cursor in the "Invite People" field, and after typing the name of the person I'd like to share it with, pressing enter or tab does not select the person. The old Box used to highlight the first person that matched what you typed. Once the person is added, I also have to click "Send" manually instead of being able to press enter right away.
It was very smooth when I was able to click "share," immediately type the name of my desired collaborator, press enter or tab to immediately populate the field with that person's email address, and press enter again to select "Send." Now, I have to either click the "add names or email addresses" field directly or press tab before I'm able to begin typing. This is a small but noticeable change that has slowed down my workflow when sharing folders with collaborators each day.
Hi, I was wondering if we could revert the workflow for sharing folders with other users. There was a recent UI/UX update that changed my Box such that when I share a folder with someone, it doesn't auto-populate my cursor in the "Invite People" field, and after typing the name of the person I'd like to share it with, pressing enter or tab does not select the person. The old Box used to highlight the first person that matched what you typed. Once the person is added, I also have to click "Send" manually instead of being able to press…
1 vote -
File Request ID: Enhance File Request API Visibility, Documentation, and Reporting Capabilities
Summary:
Current limitations around File Requests create gaps for administration, automation, and reporting. There is no reliable way to retrieve a File Request ID from the UI or API, documentation is incomplete, and reporting capabilities are insufficient for enterprise use cases.Problem Details:
Missing File Request ID Access
The File Request ID is not exposed in the UI.
The API does not provide a clear or consistent way to retrieve the File Request ID for existing requests.
This blocks automation, integration workflows, and troubleshooting.
Incomplete API Documentation
The File Request API endpoints lack clear, end-to-end guidance.
Missing examples for common workflows such as:
Creating, retrieving, and managing File Requests at scale
Mapping File Request objects to folders and users
No clear explanation of how to reliably obtain identifiers needed for API operations.
Limited Reporting and Visibility
No native dashboard or reporting tool for File Requests.
No ability to export File Request data for audit or governance purposes.Requested Enhancements:
Expose File Request ID
Display File Request ID in the Admin Console and UI.
Ensure File Request ID is consistently returned across all relevant API endpoints.
Improve API Documentation
Provide complete, structured documentation with:
Clear endpoint mapping
Required vs optional fields
End-to-end examples for real-world use cases
Include guidance for bulk operations and enterprise-scale management.
File Request Dashboard and Export
Introduce a File Request dashboard in the Admin Console.
Add CSV export capability with the following fields:
File Request ID
Folder ID
Creator ID
Date Created
Status
Visibility
Folder Name
Folder Path
URL IDBusiness Impact:
Enables automation and integration with external systems
Improves governance, audit readiness, and compliance tracking
Reduces support overhead caused by lack of visibility and unclear documentation
Aligns File Requests with enterprise reporting standards already available for other Box featuresUse Case:
Enterprise admins need to track and manage hundreds of File Requests across departments. Without IDs, reporting, and clear API guidance, it is not possible to build reliable workflows, enforce governance, or perform audits efficiently.
Summary:
Current limitations around File Requests create gaps for administration, automation, and reporting. There is no reliable way to retrieve a File Request ID from the UI or API, documentation is incomplete, and reporting capabilities are insufficient for enterprise use cases.Problem Details:
Missing File Request ID Access
The File Request ID is not exposed in the UI.
The API does not provide a clear or consistent way to retrieve the File Request ID for existing requests.
This blocks automation, integration workflows, and troubleshooting.
Incomplete API Documentation
The File Request API endpoints lack clear, end-to-end guidance.
Missing examples for common…1 vote -
Add repeatable sections to forms
Would be great to see repeatable sections in the forms.
So for example you have a set of fields related to some entity, and the user can add multiple entries of this entity by hitting to add additional sections with the same fields in it.
13 votes -
Issues with Filename Corruption and Large File Download Failures on Box
I am reaching out regarding two issues I am experiencing when using Box.
1. Filename corruption when downloading files on Windows
Files uploaded to Box from macOS are showing corrupted or unreadable filenames when I download them on a Windows PC. The file contents themselves are fine, but the filenames become garbled, making it difficult to identify or manage them.
This appears to be related to differences in filename encoding between macOS and Windows during the upload/download process.
2. Large files cannot be downloaded
Additionally, I am unable to download large files stored in Box.
When attempting to download files of significant size, the download either fails to start, freezes midway, or results in an error. I have confirmed that my network connection is stable and that there are no local storage issues on my device.
Could you please help investigate these problems or provide guidance on how to resolve them? I would appreciate any information regarding potential limitations, encoding behaviors, or recommended methods for handling large file downloads.
Thank you for your support.I am reaching out regarding two issues I am experiencing when using Box.
1. Filename corruption when downloading files on Windows
Files uploaded to Box from macOS are showing corrupted or unreadable filenames when I download them on a Windows PC. The file contents themselves are fine, but the filenames become garbled, making it difficult to identify or manage them.
This appears to be related to differences in filename encoding between macOS and Windows during the upload/download process.
2. Large files cannot be downloaded
Additionally, I am unable to download large files stored in Box.
When attempting to download files…1 vote -
Metadata analytics and reporting
Incorporating custom metadata fields, tags, and properties into analysis would provide much richer context and more accurate insights
2 votes -
Box Extract needs to be limited to run against x number of pages, not all pages.
Box Extract needs to be limited to run against x number of pages, not all pages. Customers often want to just use box extract to load documents and skip the indexing. These documents can be large, 100 pages, 500 pages, etc, but the indexing information may be only on the first 3 pages that is required. This request is to incorporate a way to limit how many pages box extract runs against per folder, or per metadata set, per Extract Agent. The key is when I upload a 1000 page document, I don't want that to eat up 1000 AI units, or 3000 AI units depending, when I need it to use less than 3-9 ai units.
Box Extract needs to be limited to run against x number of pages, not all pages. Customers often want to just use box extract to load documents and skip the indexing. These documents can be large, 100 pages, 500 pages, etc, but the indexing information may be only on the first 3 pages that is required. This request is to incorporate a way to limit how many pages box extract runs against per folder, or per metadata set, per Extract Agent. The key is when I upload a 1000 page document, I don't want that to eat up 1000 AI…
3 votes -
Box Hubs Inherited Permissions
The ability to set up a hub that inherits the permissions of the folders/files added. When creating a Hub to have the ability to decide (using a toggle) if content in the Hub should inherit existing permissions or have new permissions granted.
112 votesThis feature is on our roadmap.
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Disable the option to open files in local apps, force online apps
My customers would like the option to disable opening files to edit in local applications, they want to force their users to open documents in online applications such as word online.
1 vote -
Retention Only Co Admin permission
Add a "Retention Only" co admin permission for retention policies and legal holds, so retention teams doesn't have access to legal holds teams
1 vote -
Shared Links Report Enhancement - Report from a specified folder and below
I would like a filter to be added to the Shared Links Report where you can specify a specific folder and the report will run with that folder as the top level and report on shared links for everything below that. This would run much faster than running the report for our entire tenant.
We have much of our data owned by a "Project Account" so it is not controlled by a specific employee. Because of this, running the report with this user as the owner using the existing filter option is much the same as running a tenant-wide report. It will take forever and contain way more information than we care to report on. When I want to report on a folder structure of a few hundred folders with a few thousand files, it doesn't make sense to run the report for this user who owns millions of files and folders.
I would like a filter to be added to the Shared Links Report where you can specify a specific folder and the report will run with that folder as the top level and report on shared links for everything below that. This would run much faster than running the report for our entire tenant.
We have much of our data owned by a "Project Account" so it is not controlled by a specific employee. Because of this, running the report with this user as the owner using the existing filter option is much the same as running a tenant-wide report.…
11 votes -
Revert UX for creating folders
Hi, I was wondering if we could revert the workflow for creating folders. There was a recent UI/UX update last week that changed my Box such that when I create a folder, it doesn't auto-populate my cursor in the "Name" field, and after typing the name of the folder, pressing enter does not create the folder.
It was very smooth when I was able to click "new folder," immediately type the name of my folder, and then press enter to immediately create it. Now, I have to either click the "name" field directly or press tab before I'm able to begin typing, and in order to create the folder I have to press "create" with my cursor or press tab five times before pressing enter. This is a small but noticeable change that has slowed down my workflow when creating multiple folders each day.
Hi, I was wondering if we could revert the workflow for creating folders. There was a recent UI/UX update last week that changed my Box such that when I create a folder, it doesn't auto-populate my cursor in the "Name" field, and after typing the name of the folder, pressing enter does not create the folder.
It was very smooth when I was able to click "new folder," immediately type the name of my folder, and then press enter to immediately create it. Now, I have to either click the "name" field directly or press tab before I'm able to…
1 vote
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