920 results found

1. Allow http://127.0.0.1 as redirect_url in published box apps

   It is currently disallowed to use redirect_urls of the form http://127.0.0.1 in published apps.

   These give the error "insecureredirecturi".

   These are allowed in unpublished apps.

   Having a redirect to 127.0.0.1 is very useful for native apps which run on the users computer (eg rclone https://rclone.org ).

   It is pretty much impossible to do https to 127.0.0.1 - you can't get a valid certificate for it. See this link for details: https://letsencrypt.org/docs/certificates-for-localhost/ - and also for reasons why using http://127.0.0.1 is treated as secure by browsers.

   I'll describe how rclone, a native CLI app works. Rclone runs on the users computer - it runs a local webserver to get the auth details so the communications done over http are from the users browser to the users computer and never reach the LAN or Internet. Modern browsers treat http://127.0.0.1 as secure as the traffic never runs over the Internet or even the local network.

   This is more secure than having to use an external https server which then redirects to http://127.0.0.1 as the credentials go straight to the CLI application and don't have to go over the Internet at all or travel through another server.

   Note that almost all the other oauth providers that rclone supports allow http://127.0.0.1 redirect_urls, this includes Google Drive, Amazon Cloud Drive, Dropbox, Google Cloud Storage, Google Photos, Hubic, MailRu, pcloud, sharefile, Yandex (and more!)

   So box is looking like the odd one out here!

   Please implement this feature - thank you :-)

   It is currently disallowed to use redirect_urls of the form http://127.0.0.1 in published apps.

   These give the error "insecureredirecturi".

   These are allowed in unpublished apps.

   Having a redirect to 127.0.0.1 is very useful for native apps which run on the users computer (eg rclone https://rclone.org ).

   It is pretty much impossible to do https to 127.0.0.1 - you can't get a valid certificate for it. See this link for details: https://letsencrypt.org/docs/certificates-for-localhost/ - and also for reasons why using http://127.0.0.1 is treated as secure by browsers.

   I'll describe how rclone, a native CLI app works. Rclone runs on the… more

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   0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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2. Request for a Box AI Add-on for Desktop Applications

   Dear Box Support Team,

   I would like to submit a suggestion regarding the enhancement of Box AI functionality.
   I believe it would be highly beneficial to offer a Box AI add-on that can be used directly from desktop applications. For example, it would be extremely helpful if users could request Box AI—rather than Copilot—to analyze an Excel sheet that is currently open in the desktop version of Excel.

   In our company, many users primarily work with Box Drive, and as a result, adoption of Box AI—which is currently limited to the web interface—has been limited.
   If Box AI could be accessed seamlessly from desktop applications as well, I am confident that awareness and utilization of its capabilities would significantly increase.

   Thank you for considering this request.

   Best regards,

   Dear Box Support Team,

   I would like to submit a suggestion regarding the enhancement of Box AI functionality.
   I believe it would be highly beneficial to offer a Box AI add-on that can be used directly from desktop applications. For example, it would be extremely helpful if users could request Box AI—rather than Copilot—to analyze an Excel sheet that is currently open in the desktop version of Excel.

   In our company, many users primarily work with Box Drive, and as a result, adoption of Box AI—which is currently limited to the web interface—has been limited.
   If Box AI could be… more

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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3. Password reset is so laborioius

   You need to vastly improve the password reset experience. It takes me several minutes to set up a new password and I have to do this on multiple computers. For one thing, DON'T expire passwords. It doesn't improve security at all. Second, if you have to expire them, send me a warning a few days ahead of time. Don't just shut down my Box drive app. Third, I should be able to log in with my old PW and just reset there, maybe with a 2nd factor authentication, like a text message. Finally, the PW rules are too narrow. If I want a really long PW, that should be allowed. Please fix these things. It's REALLY annoying and I dread having to do this every 3 months. Thank you.

   You need to vastly improve the password reset experience. It takes me several minutes to set up a new password and I have to do this on multiple computers. For one thing, DON'T expire passwords. It doesn't improve security at all. Second, if you have to expire them, send me a warning a few days ahead of time. Don't just shut down my Box drive app. Third, I should be able to log in with my old PW and just reset there, maybe with a 2nd factor authentication, like a text message. Finally, the PW rules are too narrow. If… more

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4. LocalSystem sees current user's Proxy settings during automatic Box Tools update

   Box Tools Automatic Updates:"Box Edit Upgrade Service", please make sure that LocalSystem refers to the current user's Proxy settings as well as Box Drive automatic update.

   If the logon of "Box Edit Upgrade Service" is LocalSystem, the automatic update of Box Tools will fail. By changing the logon of "Box Edit Upgrade Service" from LocalSystem to the current user, communication via Proxy will be possible and the update will be successful. Also, by setting the Proxy setting equivalent to the current user for LocalSystem with the following command, Box Tools will be updated automatically.

   bitsadmin /Util /SetIEProxy LocalSystem Manual_Proxy <Server name>:<Port number>

   With the above settings, services running on all other Local Systems also communicate via Proxy, which affects other systems and is not an appropriate measure.

   Box Tools Automatic Updates:"Box Edit Upgrade Service", please make sure that LocalSystem refers to the current user's Proxy settings as well as Box Drive automatic update.

   If the logon of "Box Edit Upgrade Service" is LocalSystem, the automatic update of Box Tools will fail. By changing the logon of "Box Edit Upgrade Service" from LocalSystem to the current user, communication via Proxy will be possible and the update will be successful. Also, by setting the Proxy setting equivalent to the current user for LocalSystem with the following command, Box Tools will be updated automatically.

   bitsadmin /Util /SetIEProxy LocalSystem Manual_Proxy <Server… more

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5. Set file to read only for users without editing permissions

   Box Drive allows users without edit rights to download, edit files, and keep them personally.

   Since we are giving these users permissions where they can't edit, we want to prevent this behavior by setting the file to "read-only" when users without editing permission open it, download it, or save it (the file)

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6. Enable Shuttle to Migrate Google-specific filetypes without converting

   Currently, Shuttle uses an export feature of Google Drive's API when exporting Google Workspace documents, and this feature converts exported files into their non-Google Workspace corresponding formats (.gdoc> .docx, .gslides > .pptx, etc.). Since Box supports Google Workspace filetypes, Box should look to employ the non-public API endpoint that Google offers that can be utilized to export files in their native format without converting them.

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   1 comment  ·  Shuttle  ·  Delete…  ·  Admin →
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7. Add ability to dismiss problem items if the user does not want to address the issue

   For example, a Box item's name has characters that Windows does not support.

   The user wishes to keep the name as is and doesn't need to see the item locally.

   With Box Sync, they could just unsync the folder to avoid the problem item. With Box Drive, they cannot avoid the problem item.

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   not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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8. Allow Save to PDF from Office to point to Box share.

   Users currently use the "Save as Adobe PDF" which I believe is a plugin for Office. It generates a popup window for "Acrobat PDFMaker" which uses the standard Windows Explorer.

   As a result, users need to save to local drive first, then upload to Box. They'd like to save a PDF directly to Box.

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   0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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   not planned  ·  lwang responded

   This is not currently planned. We will let you know if anything changes.

9. Lucidchart Enhanced Two-Way Integration

   The current Box + Lucidchart integration is based on the 'More Actions' menu in the Box webapp.

   REQUEST: Work with Lucidchart to extend this integration to a true two-way integration (similar/exactly the same as what Lucidchart already has with Google Drive - https://www.lucidchart.com/pages/google-apps), allowing the user to save to Box from Lucidchart and more.

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   0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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   not planned  ·  Admindmorkovine (Product Manager, Box) responded

   Please reach out to Lucidchart directly to get this integration request prioritized.

10. Option to default new Office files to web editor without disabling Box Edit

    Currently, when Box Edit is installed/enabled, newly created Word/Excel files in Box open automatically in the desktop app, interrupting workflows for users who prefer the web editor (like me at SMRU Consulting). Disabling Box Edit fixes this but removes desktop editing entirely, which isn't ideal.

    Requested Feature:

    Add a setting to default newly created Office files to open in Microsoft 365 for Web, while keeping Box Edit active for existing files or manual "Open in desktop" choices.

    Bonus: A prompt on creation ("Open in web / desktop?") for flexibility.

    Why It Matters:

    Streamlines workflows for web-first users without sacrificing Box Edit.

    Prevents unwanted desktop launches, especially with Box Drive installed.

    Improves productivity in enterprise setups like ours (multi-TB marine consulting folders).

    Workaround Issues:
    Disabling Box Edit works but blocks desktop access for Office/non-Office files – not viable for all users.

    Please add this to the roadmap! Happy to provide more details or test betas.

    Currently, when Box Edit is installed/enabled, newly created Word/Excel files in Box open automatically in the desktop app, interrupting workflows for users who prefer the web editor (like me at SMRU Consulting). Disabling Box Edit fixes this but removes desktop editing entirely, which isn't ideal.

    Requested Feature:

    Add a setting to default newly created Office files to open in Microsoft 365 for Web, while keeping Box Edit active for existing files or manual "Open in desktop" choices.

    Bonus: A prompt on creation ("Open in web / desktop?") for flexibility.

    Why It Matters:

    Streamlines workflows for web-first users without sacrificing Box… more

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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11. Confirmation Dialog for DAdd Confirmation Prompt Before Uploading Files in Box Web torag-and-Drop File Uploads to Prevent Accidental Uploads

    While a similar request has been made for Box Drive, I believe that the same risk of accidental file uploads exists when using Box via the web interface. In particular, there is a concern about the unintended upload of important files to the wrong folder, which could result in information leaks. Unlike bulk operations, even a single mistaken upload of a sensitive file can have serious consequences.

    Therefore, I would like to request the addition of a confirmation message or dialog before uploading files in Box (web version), especially when using drag-and-drop or other upload methods, to help prevent accidental uploads.

    重要ファイルの誤アップロード防止のため、Box Webでファイルアップロード時に確認メッセージを表示してほしい

    Box Driveについては同様の要望がすでに出ていますが、Web版のBoxを利用する場合でも、誤ってファイルをアップロードしてしまうリスクがあると考えています。特に、重要なファイルを誤ったフォルダにアップロードしてしまうことで、情報漏えいにつながる懸念があります。大量の操作ではなくても、機密性の高いファイルを1件誤ってアップロードしただけで深刻な問題となる可能性があります。

    そのため、Box（Web版）でファイルをアップロードする際、特にドラッグ＆ドロップなどの操作時に、アップロード前に確認メッセージやダイアログが表示される機能を追加していただきたいです。

    While a similar request has been made for Box Drive, I believe that the same risk of accidental file uploads exists when using Box via the web interface. In particular, there is a concern about the unintended upload of important files to the wrong folder, which could result in information leaks. Unlike bulk operations, even a single mistaken upload of a sensitive file can have serious consequences.

    Therefore, I would like to request the addition of a confirmation message or dialog before uploading files in Box (web version), especially when using drag-and-drop or other upload methods, to help prevent accidental… more

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    0 comments  ·  New UI  ·  Delete…  ·  Admin →
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12. Enable AutoCAD Drawing History Comparison

    Our company is considering moving our AutoCAD files over to Box.com. We put some files on Box as a test run and AutoCAD's Drawing History feature allows us to see the version history of those files. However, there is a tool that is supposed to allow for you to click on that list of past versions and compare one to another but that feature isn't working currently, even though it works on other cloud services like one drive. AutoCAD said its on Box's end since it worked with other cloud services, but Box said they can't guarantee this feature would work and basically just put their hands in the air. Please consider reviewing this and seeing what can be done to address this missing functionality. There are so many benefits that could be had by us putting our CAD on Box, but we keep running into limitations from Box that is holding us back from making that transition.

    Our company is considering moving our AutoCAD files over to Box.com. We put some files on Box as a test run and AutoCAD's Drawing History feature allows us to see the version history of those files. However, there is a tool that is supposed to allow for you to click on that list of past versions and compare one to another but that feature isn't working currently, even though it works on other cloud services like one drive. AutoCAD said its on Box's end since it worked with other cloud services, but Box said they can't guarantee this feature would… more

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13. I'm a sole proprietor and need your Business Plus features

    Hello, I'm coming back to our exchange on Twitter from earlier today.

    I was a Box user between 2013-18 when my business started to grow and my Box plan became too limited. Also the branding of my file exchange service became a must.

    Back then I wanted to switch to Business Plus but the minimum of 3 payed users made this way too expensive and also simply unreasonable for me as a one-man show. I exchanged various emails with your support and spoke with your office in Munich about whether it was possible to offer a One User Business Plus account before giving up at some point since the answer was no. I switched to WeTransfer where I soon became a beta user for their current Plus plan.

    I like WeTransfer and had a good relation with their beta team but unfortunately their platform is not always as reliable as it had to be and the features offered still leave a lot to be desired.

    Let me keep this brief for now, do you see a chance to offer a one user Business Plus account, ideally with a 'fair' monthly fee that suits a fairly small business like mine?

    I'm a audio mastering engineer and work with clients around the world around 15 per month, while 4 or 5 of them are regulars. Reliability, ease of use for my clients and speed are crucial for me, so is storage space and branding. I love the idea to offer my clients an app for communication and fast project updates, and in general I'd love to move all project related communication into their dedicated folders.

    I have plenty of colleagues who are 'so/so' happy with WT, Dropbox, G-Drive etc, none of them would hesitate to switch to a much better platform as long as the cost will stay in relation to our income.

    I look forward to hearing from you.

    Hello, I'm coming back to our exchange on Twitter from earlier today.

    I was a Box user between 2013-18 when my business started to grow and my Box plan became too limited. Also the branding of my file exchange service became a must.

    Back then I wanted to switch to Business Plus but the minimum of 3 payed users made this way too expensive and also simply unreasonable for me as a one-man show. I exchanged various emails with your support and spoke with your office in Munich about whether it was possible to offer a One User Business Plus… more

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14. Allow One-Off Reissue of Custom Terms of Service in Box

    If a user ever rejects a custom terms of service, they are not able to access Box or attempt to connect via the collaboration link. It seems that they could try again in 30 days (we have not tested, this is way too long to wait for a time-out).

    The only resolution to allow the single external collaborator to "reset" the ToS and accept them to sign in is to disable and re-enable custom ToS for all users.

    This is a major problem - we should not have to revalidate all ToS for EVERY user to resolve an issue for one user. Resetting the ToS seems to have booted all users out of Box Drive until they re-accept the terms.

    This is a serious disruption for an error that's pretty easy to make. Please allow a way for users who have declined ToS to try again if they've erroneously declined WITHOUT requiring a system wide change for all users.

    If a user ever rejects a custom terms of service, they are not able to access Box or attempt to connect via the collaboration link. It seems that they could try again in 30 days (we have not tested, this is way too long to wait for a time-out).

    The only resolution to allow the single external collaborator to "reset" the ToS and accept them to sign in is to disable and re-enable custom ToS for all users.

    This is a major problem - we should not have to revalidate all ToS for EVERY user to resolve an issue for… more

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15. Dedicated File Shortcuts without using Bookmarks

    Currently if I want to create a link from one folder to a file or folder stored elsewhere in the system, the recommendation is to use Bookmarks. This method has several disadvantages.

    • First, it requires creating the link on the target file or folder, meaning you need to navigate away from the folder where the bookmark needs to exist.
    • Second, shared links can be removed, disabled, or expired, which would break the bookmark.
    • Third, bookmarks do not work in Box Drive.

    I would suggest a dedicated mechanism within the Box system for creating and maintaining shortcuts, which is independent of the Bookmark system. Such a system would avoid the disadvantages above and provide some extra benefit. For example, if a file is the target of such a shortcut, that relationship could be viewable through an option in the file’s “More Options” menu allowing file owners to see and manage those shortcuts. Additional auditing would also be possible, with information showing who accessed the file from the shortcut.

    The implementation I envision includes a new option in the “New +” menu of the web interface. Selecting this option would open a search dialog where a user could search through their box content directly.

    Upon selecting a file, the user would then be prompted to select “Shortcut Permissions” that determine how other users can interact with the target file.

    If the shortcut creator has Editor permissions on the target, they would be able to select from the following:
    • None – users who do not already have permission to view the target are unable to use the shortcut
    • Preview Only – users who do not already have permission to view the target are able to open the target in the web-viewer, but not download the file
    • View and Download – users who do not already have permission to view the target file are able to preview the target file or download a copy of the target file.
    o This is like creating a “can view and download” shared link and embedding it in a bookmark.
    • Edit – users who do not already have permission to view the target file are able to view, download, and Edit the target file
    o This is like creating a public “Can edit” shared link and embedding it in a bookmark

    If the shortcut creator has “Viewer” or “Viewer Uploader” permissions on the target, they would be able to select from the following:
    • None – users who do not already have permission to view the target are unable to use the shortcut
    • Preview Only – users who do not already have permission to view the target are able to open the target in the web-viewer, but not download the file
    • View and Download – users who do not already have permission to view the target file are able to preview the target file or download a copy of the target file.
    o This is like creating a “can view and download” shared link and embedding it in a bookmark.

    If the shortcut creator has “Previewer” or “Previewer Uploader” permissions on the target, they would be able to select from the following:
    • None – users who do not already have permission to view the target are unable to use the shortcut
    • Preview Only – users who do not already have permission to view the target are able to open the target in the web-viewer, but not download the file

    Similarly, other users’ interactions will be based on their permission in the folder containing the shortcut.

    If a user is has editor permissions in the folder containing the shortcut a shortcut with “Edit” Shortcut permissions, then they will be able to edit the file.

    If a user has Viewer permissions in the folder containing the shortcut, then they would only have “Viewer” permissions to the target file even if the shortcut creator gave the shortcut “Edit” permissions.

    Finally, if the user already has some level of permission to the target file, and it exceeds the permission of the Shortcut, then that permission level would apply.

    Currently if I want to create a link from one folder to a file or folder stored elsewhere in the system, the recommendation is to use Bookmarks. This method has several disadvantages.

    • First, it requires creating the link on the target file or folder, meaning you need to navigate away from the folder where the bookmark needs to exist.
    • Second, shared links can be removed, disabled, or expired, which would break the bookmark.
    • Third, bookmarks do not work in Box Drive.

    I would suggest a dedicated mechanism within the Box system for creating and maintaining shortcuts, which… more

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16. BoxDrive behavior of files with the “Browser Use Only” classification label

    We are considering setting up a "Browser Only" classification label for collaborative editing of Office applications to enforce download restrictions so that collaborative editing is only possible in the browser.
    However, when a user tries to open a file with the "Browser Only" label, the viewer and previewer will not be able to open the file because of the download restriction.
    Also, when opening BoxNote from BoxDrive, you will be redirected to the browser, but Office files must be opened by right-clicking on Box.com and previewing them, and when editing, you must perform online editing.

    (1) The basic specification of BoxDrive is that the existence of the contents in the invited folder itself is visible, but when you try to open it, if you do not have download privileges, you cannot download the cached data and cannot open it (editing or even previewing is not possible), but if you do not have download privileges, you can open the cached data in the browser. If you have the preview authority, can you take action such as automatically transitioning to the browser to preview the data?

    If it is difficult to change (1), could you add a function to filter files that cannot be opened from Box Drive (according to conditions such as permissions, labels, etc.)? We are concerned that this will cause confusion among users, lower utilization rates, and unnecessary inquiries, which will lower the efficiency of the entire organization.

    Officeアプリを共同編集するために、「ブラウザーのみ利用」の分類ラベルを設定し、ダウンロード制限をかけブラウザでのみ共同編集できるように強制する運用を検討しております。
    しかし、「ブラウザーのみ利用」のラベルが対がファイルをで開こうとした場合、ダウンロード制限がかかっているためビューアやプレビューアが開くことができない挙動となってしまいます。
    また、BoxDriveからBoxNoteを開くときにはブラウザに遷移いたしますが、Officeファイルは右クリック＞Box.comで開き、プレビューを行い、編集時はOnline編集を実施する必要があります。

    ①BoxDriveの基本仕様として、招待されたフォルダ内のコンテンツの存在自体は見えるのに、いざ開こうとした際に、ダウンロード権限がないとキャッシュデータをダウンロードできず開けない(編集はおろかプレビューすら出来ない)状態ですが、ダウンロード権限がなくともプレビュー権限があるのであれば、ブラウザへ自動遷移してプレビューさせるなりの対応いただけないでしょうか。
    ②①の変更が難しい場合、Box Driveから開くことができないファイル(権限やラベル有無等の条件に応じて)はフィルタ表示させるような機能を追加いただけないでしょうか。BoxDrive上見えているのに、開くことができない運用はユーザの混乱を招き利用率が低下及び、無駄な問い合わせが生じ組織全体の効率が下がることを懸念しております。

    We are considering setting up a "Browser Only" classification label for collaborative editing of Office applications to enforce download restrictions so that collaborative editing is only possible in the browser.
    However, when a user tries to open a file with the "Browser Only" label, the viewer and previewer will not be able to open the file because of the download restriction.
    Also, when opening BoxNote from BoxDrive, you will be redirected to the browser, but Office files must be opened by right-clicking on Box.com and previewing them, and when editing, you must perform online editing.

    (1) The basic specification of… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Enhancements to Box Search Results – both END-USERS & BOX ADMIN

    Export of Box Search Results to csv – END-USERS & BOX ADMIN
    Background:
    • There are two methods of searching content in Box, for end-users
    o Box Drive – limited information
    o Box Web – more detailed

    • Box end-user’s Web Search results, have two views
    o List view
    o Grid view

    • Box Admins have Content Manager to search for content

    Enhancements:
    o Both end-users and Box Admins search results should both be enhanced

    END-USERS Search Results:
    • Box search results should CONTINUE to:
    o exclude content in Personal user folders
    o offer existing filters, but include NEW filters on other columns in the results

    • Box search results ‘Sort by’ would offer ADDITIONAL sorts by:
    o Document/folder name
    o Date modified (ascending/descending)
    o Document file-extension
    o Last modified date
    o Last modified by (name)
    o Files
    o Size

    • Additional button on right to identify additional results-view to toggle through
    • Additional ‘page selection (including specific page selection, < and > )
    • Additional button ‘Download’ to enable output to be downloaded to csv format
    • Box Web Search enhancement – new third ‘columnar’ view, showing raw document details in columnar format:
    o Item name (document or folder)
    o Path (including document name)
    o Document text (when search finds content inside a document)
    o Last modified date
    o Last modified by (name)
    o Number of files in folder (if result is a folder)
    o Size (KB) (if result is a document)
    o Document file-extension

    • Output downloaded to csv format, would include the following additional columns:
    o Item ID
    o Path ID
    o Owner login
    o Owner name
    o Uploaded date
    o Item type (file/folder/bookmark)

    • All columns should be SIZEABLE (adjust column widths), and text too long should wrap onto new line

    BOX ADMINs Search Results
    • In Box Admin, Content Manager SEARCH results should have similar export functionality to the END-USER version described above
    • BOX ADMINs SEARCH results should CONTINUE to search across ALL data owners

    Export of Box Search Results to csv – END-USERS & BOX ADMIN
    Background:
    • There are two methods of searching content in Box, for end-users
    o Box Drive – limited information
    o Box Web – more detailed

    • Box end-user’s Web Search results, have two views
    o List view
    o Grid view

    • Box Admins have Content Manager to search for content

    Enhancements:
    o Both end-users and Box Admins search results should both be enhanced

    END-USERS Search Results:
    • Box search results should CONTINUE to:
    o exclude content in Personal user folders
    o offer existing filters, but include NEW filters… more

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
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18. not available offline

    As an admin, Id like to mark some folders as never available offline. We have several folders with several terabytes of data and inadvertently users have started downloading the entire folder.
    One found out when his hard drive was almost full, the other was caught by security looking at the massive downloads. The data is available to all but shouldn't be copied locally.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Prevent modals (Box AI and New Collection) from closing when clicking outside

    We would like to request a change to the behavior of modal windows, specifically for Box AI and the "Create New Collection" screen. Currently, these modals close automatically if a user clicks anywhere outside the modal area. I request that they remain open unless the "Close" or "Cancel" button is explicitly clicked.

    Reasoning:
    We are using Pendo to provide in-app training and guidance to help our employees adopt Box AI and other Box features. However, the current "click-outside-to-close" behavior makes it impossible to run these guides effectively.

    When a user interacts with a Pendo guide or accidentally clicks the background, the Box modal disappears, interrupting the training flow. This prevents us from providing a seamless employee experience and hinders our ability to educate users on how to use Box AI and Collections effectively.

    Expected Outcome:
    By preventing the modals from closing on background clicks, we can successfully implement Pendo guides. This will allow us to properly train our employees and significantly drive the adoption of Box AI and organizational features within our company.

    We would like to request a change to the behavior of modal windows, specifically for Box AI and the "Create New Collection" screen. Currently, these modals close automatically if a user clicks anywhere outside the modal area. I request that they remain open unless the "Close" or "Cancel" button is explicitly clicked.

    Reasoning:
    We are using Pendo to provide in-app training and guidance to help our employees adopt Box AI and other Box features. However, the current "click-outside-to-close" behavior makes it impossible to run these guides effectively.

    When a user interacts with a Pendo guide or accidentally clicks the background,… more

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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20. 列幅が狭く、変更を固定できない。The column width is abnormally narrow, and changes cannot be fixed.

    BOXドライブをエクスプローラ上で開いたときにファイル名の欄が異常に狭い状態で表示され、手動で直したり幅を再設定しても自動で狭い幅に戻されてしまいます。非常に使い勝手が悪いです。数年前からある不具合で多くの人が報告しているのに、いまだに修正されていないことにも驚きます。

    When opening BOX Drive in Explorer, the file name column displays abnormally narrow.
    Even if I manually adjust it or reset the width, it automatically reverts to the narrow width. This is extremely inconvenient.
    I'm also surprised that this bug has existed for years, has been reported by many people, and still hasn't been fixed.
    -Translated by DeepL

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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