5416 results found

1. Box Drive - Settings to include email and notification

   "Settings"-"Email and notification"
   It is available on Box-web, but not avilable on Box-Drive. I need notification setting on Box-Drive.

   2 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Manage default Box Drive install folder in Admin Console

   To configure the Box Drive folder location, registry keys need to be pushed to all workstations. The customer would like it if there was a setting in the Box Admin Console where you could set the new folder paths for Windows and Mac, and then when a user logs into Box Drive, it would automatically update the registry. This would save admins from having to worry about new users or anyone they might miss with a manual push.

   32 votes

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   not planned  ·  2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. Show Metadata in Box Drive

   Metadata is currently not visible in Box Drive. Is there a way to show/apply/change metadata without going to the web interface?

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   0 comments  ·  Box Drive  ·  Edit…  ·  Delete…  ·  Admin →
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4. Display image size (width x height) on Box Drive

   I would like to see the width and height dimensions of image files on Box Drive.

   14 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Box Drive with Azure Roaming Profiles

   We need Box Drive to work with Azure Roaming Profiles

   2 votes

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   0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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6. Enhance file storage location for Box Drive

   Having files stored in a hidden user cache folder is a very bad design. Leave them in the folder where they "physically" are, instead, just as Box sync, Dropbox, Mega, and others do.

   Plus, let me choose where the app installs in and which folders I want to keep synced. As is it now, Box Drive has a needlessly redundant mechanic, eats up space on the system drive, and give no control to users.

   I uninstall the app until these problems are addressed.

   7 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
   delivered  ·  AdminAnonymous (Admin, Box) responded

   Box Drive beta is complete, and this capability is now available in the latest public release. To install the Windows version with ARM support, visit https://www.box.com/resources/downloads. For release details, see https://support.box.com/hc/en-us/articles/43804162052627-Box-Drive-v2-47-for-Windows-Release-Notes.

7. Allow moves across owners in Box Drive

   Provide a configuration option in the admin console that would permit moves across owners so moves across owners could be successfully completed in Box Drive.

   5 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Box Drive Accidental Deletion

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   When this happens, it literally deletes all of the files and folders from Box.  For the user that made the deletion, it will also remove them as a collaborator from those files and folders the user didn't own.

   This causes a number of issues and use cases:

   1. The user realizes the mistake, stops the deletion and restores all of the data from the Trash via the Box UI. -Since the user was removed as a Collaborator, it is physically impossible to restore the shared folders and files because those physically sit in the Owner's Trash.  The Owner or an Admin has to manually restore the data.  -Depending on the timing if the restore is done versus the deletion, the user may or may not still be a collaborator on the Parent/Child folders, thus causing Orphaned Folders and Files during the restore.  In this case, all of the Orphaned Files and Folders will be restored to the user that is restoring the data without any of the previous Collaborators

   2.  The user creates a ticket with the Admin and the Admin manually restores the data; however, this can still have all of the same issues as #1 unless the data is all restored without breaking the Parent/Child relationships

   Current Admin recommended steps for resolution:
   1.  Run the Collaboration Report EVERY day
   2.  As soon as the issue is reported, run the User Activity Report for the user for the last 30 days (this will help when checking the unique ID's of deleted versus restored in Step #10), specifically selecting the "Moved to trash" (under File Management) and "Removed collaborator" (under collaboration)
   3.  Filter through the report to see what folders the user has been removed from as well as how many items were deleted and from where (specifically looking for the parent folders to not cause orphaning when restoring)
   4.  Based on that list, take the Collaboration report from #1 and filter it based off of the user that made the deletions email in column I named Collaborator Login.  This provides the list of folders and folder Owners that once the data is restored could still possibly have data in their trash
   5.  Login to the user's account or have the user that deleted the data, change the Files and Folders Per Page to 100 in Account Settings
   6.  Go to the Trash and select the "Items I Deleted Drop" down and either select the items to restore or select "Restore All" (this could restore files that truly should be deleted)
   7.  If there were no errors restoring, then run the Activity report again with the same settings from step #2 and also include "Restored from trash" (Under File Management), if there were errors skip to Step #11 otherwise go to step #8
   8.  Filter the report for "Trash" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in a new sheet
   9.  Filter the report for "Undelete" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in another new sheet
   10.  Compare those ID's, if they data sets are the same then all data has been restored.  Please note that if a "Restore all" was done on the trash this could include data deleted before that date and may have restore id  since the reports include 30 days
   11.  If the data sets don't match, then take the Collaboration report from #4 and as an Admin, log into each individual account and restore the deleted file from the Trash just like in #6 or reach out to the user's and have them do this (if files were orphaned, please check the root level for the user that restored the data)
   12.  To be 100%, the same activity report from #7 will need to be ran for every user that data was restored from but in this case only for the respective day and then compare the same way as step #10 with the existing ID's gathered in step #10
   13.  Finally, if still this doesn't line up log back into the account that deleted the data and check the root level for the possibly Orphaned files/folders

   This is the only way to be certain 100% everything has been restored

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions… more

   16 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Open Box Drive in full screen mode

   1 - Box Drive Icon on the Task Bar should Open the Box Drive Search Tool, not the Bod Drive Folder in Windows Explorer.

   2 - The Box Drive application should open up on full-screen view, with the BOX Folders on the left (as in Windows Explorer) - With the Box Search Tool on the right. This will go a VERY LONG way to help new users to "get comfortable with" / transition to BOX!

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. Box Drive support for Tags (Windows)

    We would like to be able to use tags in Box Drive in order to better sort/filter/search for specific information that is used company-wide (either the tags field in MS Office files or a Box-specific tag). I see several requests for this feature from Mac users, but not much reference for Windows users.

    Thanks...

    4 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Request for Long-Term-Support (LTS) release for Box Drive

    we request for Long-Term-Support (LTS) release for Box Drive.
    Currently, box drive is updated too much frequently, therefore it is very impossible for us to upgrade Box drive to latest version in a adequate timing (when we upgrade box drive, it takes long time to validate and install box drive every time).We would like to use box drive as long as possible in the same version: Long-Term-Support (LTS)(We do hope that support term should be at least longer than 6 months) .

    5 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Enforce Box Drive naming limitations in WebApp

    It would be great to be able to enforce Box Drive file naming conventions in the webapp. This would prevent users from naming files with unsupported characters or . at the end of the file name. This would limit the number of Box Drive errors.

    2 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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13. I would love to be able to direct Box Drive to any drive connected to my computer.

    Have the option to choose where Box Drive syncs from not just where it is installed. Instead of the startup drive as default Box Drive location, having the option to choose any drive internal or external drive would be great.

    9 votes

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    3 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Box drive sync problem items path

    Please add paths to problem items. In the Problem items box, which shows which folders could not be updated, folders are listed without the paths. So, when multiple folders are named the same thing in different trees, it is impossible to locate which folders are having the problem. I am using the most recent version of Box Drive on Mac.

    4 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Expose EXIF Metadata in the Box Drive when Media (Photo, etc.) is Uploaded via Box Drive or Web App

    We sort hundreds of thousands of photos taken by our users. We need to be able to sort within Box Drive in a Windows Explorer view, and one of the ways they sort is via the Date Taken attribute.

    33 votes

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    not planned  ·  4 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Box drive - DIsk full because of "offline files"

    The hard drive of my computer is full (or a small free space available) because Box Drive is using a large part of the free space to load files that I don't want to see, they should stay in the cloud. I want to see on my computer only the files that are configured for "Off Line" access. Today there are more than 50 Gbytes on my computer that are useless.
    With box sync, I didn't get this issue, it's a new problem specific to box drive.
    It's a critical issue, my computer is running slowly because there is only some Gbytes still available. I will remove Box Drive if there is no plan to fix this issue

    The hard drive of my computer is full (or a small free space available) because Box Drive is using a large part of the free space to load files that I don't want to see, they should stay in the cloud. I want to see on my computer only the files that are configured for "Off Line" access. Today there are more than 50 Gbytes on my computer that are useless.
    With box sync, I didn't get this issue, it's a new problem specific to box drive.
    It's a critical issue, my computer is running slowly because there is… more

    4 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Box Drive to support Windows AutoPilot installation

    Currently, when Microsoft Windows AutoPilot is used to install Box Drive, it fails as Box Drive restarts Explorer.exe during the installation.

    1 vote

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    0 comments  ·  Box Drive  ·  Edit…  ·  Delete…  ·  Admin →
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18. Box Drive - All files organization

    Box Drive does not currently allow for organization of your All Files folder.

    To reorganize or move folders on this screen, it actively moves the folders, which isn't always possible. Due to different staff members requiring access to only portions of each folder, we cannot bunch together certain folders that would otherwise belong together.

    For the all files screen, Box should implement a way to label and organize folders for your own personal box, that does not affect where the files are located and how they are shared. There is a way to do this with the collections list on the side bar, but it is small and challenging to look at, and would be more effective if it was a full screen option.

    Box Drive does not currently allow for organization of your All Files folder.

    To reorganize or move folders on this screen, it actively moves the folders, which isn't always possible. Due to different staff members requiring access to only portions of each folder, we cannot bunch together certain folders that would otherwise belong together.

    For the all files screen, Box should implement a way to label and organize folders for your own personal box, that does not affect where the files are located and how they are shared. There is a way to do this with the collections list… more

    2 votes

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    1 comment  ·  Collections  ·  Delete…  ·  Admin →
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19. Being able to map a box drive as a mapped drive in Windows

    Being able to map a box drive as a mapped drive in Windows

    5 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Feature Request – Enable "Favorites" Feature on Box Drive

    The 'Favorites' feature in Box allows users to quickly access frequently used files and folders by marking them as favorites. However, adding folders to 'Favorites' is only available through the Box web app and is not supported on Box Drive, the desktop application.

    6 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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