10097 results found

1. Live Document Access During the Signing Process

   Currently, Box Sign only makes the completed document available once all recipients have signed. This is problematic when some recipients need to access the document before others have signed.

   It would be useful to have a single, live document link which:

   1. Is accessible to all recipients throughout the signing process, including those without Box accounts.
   2. Updates automatically as each signature is added.
   3. Allows recipients to view or download the latest version at any time.
   4. Remains unchanged throughout the process, with the signing log and audit trail available at any stage, even before all signatures have been collected.

   This would be particularly beneficial for site H&S documentation, where different staff members may need to access and sign documents at different times.

   Currently, Box Sign only makes the completed document available once all recipients have signed. This is problematic when some recipients need to access the document before others have signed.

   It would be useful to have a single, live document link which:

   1. Is accessible to all recipients throughout the signing process, including those without Box accounts.
   2. Updates automatically as each signature is added.
   3. Allows recipients to view or download the latest version at any time.
   4. Remains unchanged throughout the process, with the signing log and audit trail available at any stage, even before all signatures have been collected.

   This would be… more

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   0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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2. Create folders during file moves or copies

   Create folders during file moves or copies:
   User pain point: When moving or copying a file, users cannot create a new destination folder directly from the move/copy dialog. They have to cancel or leave the action, create the folder beforehand, and then restart the move or copy process.

   Requested improvement: Add a “Create New Folder” option within the move and copy dialog, allowing users to create the destination folder without interrupting their current action.

   Expected benefits:
   - A smoother, more intuitive user journey
   - Fewer unnecessary steps
   - Time savings for users
   - Improved overall experience when organising files.

   •  

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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3. Align page numbering between Box browser preview and desktop app for PPT files

   When previewing the same PPTX file in a browser versus opening it in the desktop app, the page numbering differs. The browser preview counts the cover page as page 1, while the desktop app does not count the cover page (the page after the cover becomes page 1).

   PowerPoint itself has a setting to exclude the cover page from the page count, but Box's preview feature does not support this setting, causing a one-page offset between the two views.

   This creates confusion in practice — for example, a reviewer referencing "page 35" based on the browser preview may find it labeled "page 34" when a colleague opens the same file on desktop. This kind of mismatch causes miscommunication when teams and clients discuss specific pages of a document.

   We've confirmed that PowerPoint Web (Office Online) already respects this setting and matches the desktop app's numbering. We'd like Box's preview feature to be updated the same way, so that page numbers stay consistent across browser preview, desktop, and PowerPoint Web.

   When previewing the same PPTX file in a browser versus opening it in the desktop app, the page numbering differs. The browser preview counts the cover page as page 1, while the desktop app does not count the cover page (the page after the cover becomes page 1).

   PowerPoint itself has a setting to exclude the cover page from the page count, but Box's preview feature does not support this setting, causing a one-page offset between the two views.

   This creates confusion in practice — for example, a reviewer referencing "page 35" based on the browser preview may find… more

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   0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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4. Tansfer Form Ownership

   I would like the ability to transfer forms to other users. Reasons below:

   1. If employees are going on extended leave or parental leave and someone else is in charge of managing these forms.

   2. If initial set up is completed by an admin but then continually managed by another team.

   I am told form ownership transferring will be available only on deletion of a user account in a future release but would like it to not be reliant on the deletion of a user.

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   researching  ·  0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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5. Display Expanded Mode status in the AI Studio agent list

   Title / タイトル
   Display Expanded Mode status in the AI Studio agent list
   AI Studioのエージェント一覧にExpanded Modeの状態を表示

   <English>
   Please display whether each agent is configured to use Expanded Mode in the AI Studio agent list. This would let admins and creators quickly identify agents that may incur usage charges before opening or running them.

   Requested enhancement
   - Add an Expanded Mode indicator to each agent in the AI Studio agent list.
   - Make the status easy to spot, such as with a label or icon.

   <日本語>
   AI Studioのエージェント一覧画面で、各エージェントがExpanded Modeに設定されているかどうかを表示してほしい、という要望です。一覧から状態を確認できれば、エージェントを開いたり実行したりする前に、利用料金が発生する可能性のあるエージェントを把握できます。

   要望内容
   - エージェント一覧にExpanded Modeの状態を表示する
   - ラベルやアイコンなどで、状態をひと目で確認できるようにする

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   0 comments  ·  AI Studio  ·  Edit…  ·  Delete…  ·  Admin →
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6. Support Custom Domain Authentication for Box Sign (DKIM / DMARC Alignment)

   Problem:
   Currently, Box Sign notification emails are sent strictly using noreply@box.com. Because Box Sign does not support custom DKIM or return-path alignment for customer domains, recipient mail servers (especially enterprise security gateways for local enterprisess which doesn't uses world wide system such as ms outlook, gmail server system) frequently flag or block these emails as spam/phishing due to strict DMARC policies.

   Requested Feature:
   Please support Custom Domain Authentication (such as providing SendGrid Automated Security CNAME records) for Box Sign, allowing customers to align DKIM/SPF/DMARC with their own corporate domain (e.g., @company.com).

   Impact:
   This is critical for enterprise customers who rely on Box Sign for external B2B contracts without missing important signature request notifications.

   Problem:
   Currently, Box Sign notification emails are sent strictly using noreply@box.com. Because Box Sign does not support custom DKIM or return-path alignment for customer domains, recipient mail servers (especially enterprise security gateways for local enterprisess which doesn't uses world wide system such as ms outlook, gmail server system) frequently flag or block these emails as spam/phishing due to strict DMARC policies.

   Requested Feature:
   Please support Custom Domain Authentication (such as providing SendGrid Automated Security CNAME records) for Box Sign, allowing customers to align DKIM/SPF/DMARC with their own corporate domain (e.g., @company.com).

   Impact:
   This is critical for enterprise… more

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7. adding this screen to the copy link box drive workflow slows me down and you should get rid of it

   the addition of this screen to the copy link tool from box drive commands in finder slows me down and has lead to me accidentally pasting incorrect links, passages, etc. because of the lag. please get rid of it and go back to just being able to copy the link without that useless confirmation screen

   •  

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Automatic Translation of Metadata Template Fields

   When companies with international operations use Box, changing the language of Box itself does not translate the fields in metadata templates. Therefore, if there are users who speak multiple languages within the same tenant, it is necessary to prepare separate metadata templates for each language. However, since only up to 500 templates can be created, it is difficult to prepare one for each language. Please implement automatic translation for a single metadata template so that users of other languages can also use the same metadata template.

   -in Japanese-
   海外展開している企業でBoxを利用する場合、Box自体の言語を変更してもメタデータテンプレートの項目は翻訳されません。そのため、同一のテナントで複数言語ユーザーが存在する場合、言語ごとにメタデータテンプレートを用意する必要がありますが、500個までしか作れないため、言語ごとに用意することが難しいです。一つのメタデータテンプレートを自動翻訳し、他言語のユーザーも同一のメタデータテンプレートが利用できるようにしてください。

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9. Keep Canvas user names in sync with the latest display name

   When a user changes their Box display name, the updated name should also appear in Box Canvas.

   Currently, Canvas may retain the name shown when the user first collaborated. This can cause confusion and make it difficult to identify the correct person, especially after role changes, transfers, or legal name changes.

   (Japanese)
   ユーザーがBoxの表示名を変更した場合、その最新の名前がBox Canvas上にも反映されるようにしてほしいです。

   現在、Canvas上では、ユーザーが初めてコラボレーションした時点の表示名が保持され、その後Box上で名前を変更しても古い名前が表示され続ける場合があります。そのため、誰のアカウントなのか分かりにくくなり、役職変更・異動・改姓などの際に混乱が生じます。

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   0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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10. Automatic Translation of Metadata Based on Language

    When companies expanding overseas use Box, if metadata contains text in a specific country’s language, they must search using that same language. While Box’s UI allows users to change the language, and standard searches can find files in other languages using AI Home, metadata is not supported by AI Home’s search functionality, making multilingual searches impossible. We would like to see automatic translation of metadata or support for multilingual searches using AI Home.

    -in Japanese-
    海外展開している企業でBoxを利用する場合、メタデータで一意の国の言語が使われているときは、同じ言語で検索する必要があります。BoxのUIは言語変更が可能で、通常の検索についてもAI Homeを利用することで別言語のファイル検索が可能ですが、メタデータについてはAI Homeの検索に対応しておらず、多言語での検索ができません。メタデータの自動翻訳、もしくはAI Homeを用いた多言語検索対応ができるようにしてほしいです。

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11. box edit

    Detect whether Box Edit is running before prompting users to reinstall Box Tools

    Summary

    When Box Edit fails to launch automatically after Windows starts, Box repeatedly prompts users to install or update Box Tools, even when the latest version is already installed.

    This creates an unnecessary installation loop because the actual problem is that Box Edit is not running, not that Box Tools is missing or outdated.

    Steps to Reproduce

    Box Tools is installed and up to date.

    Box Edit is registered to start automatically with Windows.

    Box Edit fails to launch during Windows startup, so BoxEdit.exe is not running.

    Open a file from the Box web interface.

    The browser repeatedly asks the user to install or update Box Tools.

    Actual Result

    Even after reinstalling the latest version of Box Tools, the browser continues to display the same installation prompt.

    If Box Edit is launched manually, the browser immediately detects it and file editing works normally.

    Expected Result

    Before prompting the user to reinstall Box Tools, Box should first check whether:

    Box Tools is installed.

    BoxEdit.exe is currently running.

    If Box Tools is installed but Box Edit is not running, display a message such as:

    "Box Edit is installed but is not currently running. Please launch Box Edit and try again."

    Benefits

    Prevents unnecessary reinstallation loops.

    Helps users identify the real cause immediately.

    Reduces support requests.

    Improves the overall user experience.

    Detect whether Box Edit is running before prompting users to reinstall Box Tools

    Summary

    When Box Edit fails to launch automatically after Windows starts, Box repeatedly prompts users to install or update Box Tools, even when the latest version is already installed.

    This creates an unnecessary installation loop because the actual problem is that Box Edit is not running, not that Box Tools is missing or outdated.

    Steps to Reproduce

    Box Tools is installed and up to date.

    Box Edit is registered to start automatically with Windows.

    Box Edit fails to launch during Windows startup, so BoxEdit.exe is not… more

    2 votes

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    0 comments  ·  New UI  ·  Delete…  ·  Admin →
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12. Include Past Editors in AI Home Person Search

    When using [Search for a person] in AI Home, please include not only the file's last modifier but also users who have edited the file in the past.

    AI Homeの人物検索に過去の編集者を含める
    　AI Homeで[Search for a parson]をしたいした際、ファイルの最終更新者だけではなく、過去にファイルを更新したユーザーも対象にして欲しい

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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13. Implement "Specify when started" for Task Assignment in Box Automate

    In Box Relay, when selecting [Manual start] as the trigger, you can choose [Specify when started] for the Assignee in the [Assign a Task] action. Please implement this same functionality in Box Automate as well.

    Box Automateのタスク割り当てにおける「開始時に指定」機能の実装
    　Box Relayでは、Triggerとして[Manual start]を選択した際、[Assing a Task]アクションのAssigneeの指定で、[Specify when started]が選択できますが、Box Automateでも同じ機能を実装して欲しい。

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14. Enhanced Hub Reporting

    Content published to Hubs can be previewed across folders by any user who has access to the Hub, regardless of their folder-level permissions. While this is a great strength of Hubs, it also introduces security risks.

    The current Hub reporting is not sufficient for Box Admins to properly manage this. Box Admins would like to regularly review the content published to Hubs in order to mitigate security risks.

    If more detailed reporting were available, Admins could, for example, generate lists by Hub owner and ask each Hub owner to review and clean up their own Hubs.

    Example fields:

    Hub title
    Hub owner
    Published content name
    Folder
    Parent folder
    …etc.

    Hubに掲載されたコンテンツは、Hubへのアクセス権があるユーザーはフォルダの権限に関わらず横断的にプレビューできてしまいます。
    これはHubのいい点でもありますが、セキュリティリスクでもあります。
    現在のHubレポートではBox管理者が管理するためには不十分です。
    Box管理者は定期的にHubに掲載されているコンテンツの確認をして、それが適切かを判断し、セキュリティリスクを軽減したいです。
    Hubレポートでコンテンツの情報が取得できれば、管理者はHubの作成者別にリストを配布して、Hub作成者自身で整理してもらうことが可能になります

    Content published to Hubs can be previewed across folders by any user who has access to the Hub, regardless of their folder-level permissions. While this is a great strength of Hubs, it also introduces security risks.

    The current Hub reporting is not sufficient for Box Admins to properly manage this. Box Admins would like to regularly review the content published to Hubs in order to mitigate security risks.

    If more detailed reporting were available, Admins could, for example, generate lists by Hub owner and ask each Hub owner to review and clean up their own Hubs.

    Example fields:

    Hub title… more

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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15. Workflow Management Report

    The new Automate features are much more powerful than the previous Relay, and I’m excited to start using them going forward. After enabling Automate, I expect many users will create workflows, so the number of workflows in a tenant will increase significantly.

    Currently, I can visually check the workflows created in a tenant from the admin console, but as the number of workflows grows, it becomes difficult to review them all and properly manage them.

    It would be very helpful to have a way to export or list all workflows that exist in a tenant.

    Example fields:
    Workflow name
    Creator
    Creation date
    Last updated date
    Last run date
    Total number of runs in the past
    …etc.

    ---

    Automate機能を有効化後、ユーザーが自身でたくさんワークフローを作成すると想定されます。そのため、テナントの中でワークフロー数が増加する見込みです。
    しかし、現在は管理コンソール上のUIで目視確認するしかなく、ワークフロー数が増加すると管理が困難になっています。
    テナント上にあるワークフローを以下のような項目で出力できるとより便利です。

    項目例：ワークフロー名/作成者/作成日/更新日/直近利用日/過去実施回数…など

    The new Automate features are much more powerful than the previous Relay, and I’m excited to start using them going forward. After enabling Automate, I expect many users will create workflows, so the number of workflows in a tenant will increase significantly.

    Currently, I can visually check the workflows created in a tenant from the admin console, but as the number of workflows grows, it becomes difficult to review them all and properly manage them.

    It would be very helpful to have a way to export or list all workflows that exist in a tenant.

    Example fields:
    Workflow name
    Creator… more

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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16. Date and TimeStamp - Box Sign

    Add date and timestamp on the signature field is currently and enterprise setting. The user would like for this to be user facing, instead of enterprise wide. So that individual users could choose to toggle on or off. Or specific users and groups

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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17. Don't cancel Box Sync!

    I have used Box Sync for many years, and it does exactly what I need it to do, which includes syncing all the files that I keep there and allowing them to download to my computers. Other key features are:

    • on my MAC, I can search the files on the entire Mac INCLUDING the Box Sync files

    • I want to have ALL the Box Sync files downloaded on both my computers.

    Apparently neither of these is possible with Box Drive, which will make it useless for me (and certainly not better, as all the emails claim).

    KEEP BOX SYNC!

    3 votes

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    0 comments  ·  Box Sync  ·  Delete…  ·  Admin →
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18. Box AI on metadata

    Ability to leverage AI on metadata of a file/folder, document properties - not just the content of the file

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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19. Support bulk update of collaborators

    Oftentimes Box file/folder owners have to remove many collaborators from Box files/folders. This is not supported in the UI. The work-around (Box CLI) is blocked from some Box instances.

    Provide a way to search/select/update (change role) or remove multiple collaborators.

    See support case https://support.box.com/hc/en-us/requests/3649671?page=1.

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    0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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20. Meaningful error message when attempting to add >500 collaborators to Box files

    When adding >500 collaborators to Box files, the following error message is displayed:

    “Something went wrong with your request. Please try to invite collaborators again"

    This error message is meaningless and incorrect since trying the same operator in the future results in the same error message. Please provide a more meaningful error message.

    See support case https://support.box.com/hc/en-us/requests/3649671?page=1.

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