9723 results found

1. transfer administrator role

   As the administrator of the BOX account for the Restless Legs Foundation, and due to my departure from the board, I would like to transfer my administrator role to my successor.

   I've completed the steps outlined under role transfer, but then receive an error message during verification:

   • You do not have permission to confirm this administrator transfer.
   • You cannot confirm the administrator transfer. Log out and try again after logging in as an administrator.

   I don't understand what this means. I'm logged in with my email account and password, in the admin console, and yet this message appears.

   What's wrong?

   As the administrator of the BOX account for the Restless Legs Foundation, and due to my departure from the board, I would like to transfer my administrator role to my successor.

   I've completed the steps outlined under role transfer, but then receive an error message during verification:

   • You do not have permission to confirm this administrator transfer.
   • You cannot confirm the administrator transfer. Log out and try again after logging in as an administrator.

   I don't understand what this means. I'm logged in with my email account and password, in the admin console, and yet this message appears.

   … more

   • 

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   0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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2. .360.jpg files

   Previously, .360.jpg files could be viewed in 360° mode directly from the folder preview. After recent Box Previewer updates, they now open

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3. We would like to enhance the precision of exact match searches.

   We would like to enhance the precision of exact match searches.

   Even when using double quotation marks (““), the search results ignore case sensitivity. Additionally, if spaces or symbols (!#/, etc.) are included within the quotes, they are ignored instead of performing an exact match.

   For example, when I enter "Customer Support", the search results include "customer support" and "CUSTOMER SUPPORT". Similarly, when I enter "Customer/Support", the same results are displayed.

   【in Japanese】

   完全一致検索の精度をもっと改善してほしい。

   完全一致検索で二重引用符 (““)を使っているのに中の語句が大文字小文字関係なく検索結果に出てしまう。
   また、二重引用符 (““)の中の言葉に空白スペースを入れた場合や記号(!#/など）を入れた場合、完全一致ではなく無視されてしまう。

   例："Customer Support”と入力した場合、検索結果に「customer support」や「CUSTOMER SUPPORT」という結果が混ざる。
   "Customer/Support”と入力した場合も、先ほどと同じ結果が表示される。

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4. locked pdf files can be overwrote from web based pdf viewer

   When you fill out a pdf form in the pdf web viewer you are able to bypass the lock and save the filled out form overtop of the locked pdf. This seems like a design flaw since it allows users to overwrite pdf templates with forms data. I would like to see the lock functionality extended to include pdf’s opened with the web app.

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5. ChatGPT connector

   Current customer using the ChatGPT plug in with Box and need to prevent the ChatGPT API from triggering a piece of content download notification to the owner of the file or folder. Would there be a way to get the text rep without it being treated as a download, or a way to exclude certain actions from the notification stream?

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   0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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6. create pdf in relay

   I'd like to be able to generate a PDF of a file when approval is complete as the final workflow step, so the pdf version can be sent to the customer.

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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7. Report configuration listing in the file details or view

   Clients have continually requested the ability to see how they have configured their reports after they have run. In the current state they need to take a screenshot of what they have done in the configuration pane to refer back to

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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8. Masking Sensitive Fields in a Box Form

   Posting a customer feature request:

   Box to mask the field while the person is filling out the Box form. (i.e. Right after the SSN field is inputted, the Form field automatically gets masked).

   Also requesting to have the fields masked in viewing a form submission within Box.

   Ideally when building out the form, we can have a checklist next to the field indicating "mask for sensitivity" or something like that.

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   not planned  ·  0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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9. Docsend Features

   Hi Team, someone at RH brought to my attention a service from Dropbox called DocSend. It has many security features that Box already offers, but a notable highlight is the ability to track how long someone views a document and provides analytics on the time spent on specific pages.
   Can Box add a similar feature? I would like our staff to stay on a unified platform and not need to open a Dropbox account.

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10. Progress rate of bulk data restoration and deletion

    I want to know if there is a feature to monitor the restoration progress from the management console when restoring data in bulk from the trash. Also, I would like a feature to track the progress of bulk data deletion from a folder from the management console.

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11. Send a welcome email to external users on sharing documents with them?

    Currently, external users receive only an invitation email. We would like to send a welcome email along with the invitation.

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12. Add new formats to formatting text tags (年月日, yyyy/mm/dd)

    Please make the text tags specified in DocGen templates compatible with the date formats commonly used by Japanese customers.

    These are formats that are very commonly used in contracts and invoices.
    1. yyyy/mm/dd → 2025/06/06
    2. yyyy/m/d → 2025/6/6
    3. yyyy年mm月dd日　→　2025年06月06日
    4. yyyy年m月d日　→　2025年6月6日

    ーーーーーーーーーーーー
    DocGenテンプレートで指定するテキストタグで、日本のお客さまがよく使う日付書式に対応してほしい。

    これらは契約書や請求書でとてもよく使う書式です。
    1．yyyy/mm/dd　→　2025/06/06
    2．yyyy/m/d　→　2025/6/6
    3．yyyy年mm月dd日　→　2025年06月06日
    4．yyyy年m月d日　→　2025年6月6日

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    0 comments  ·  Box Doc Gen  ·  Delete…  ·  Admin →
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13. Identify which files and folders a user owns within a shared Teams folder, that are not shared or collaborated with others

    We encountered a situation where certain files inside a shared drive were only visible to one user, while others couldn’t access them. This caused confusion because the files appeared to be part of the shared structure but were effectively private. A feature that highlights or filters these user-owned, non-shared items would help prevent misunderstandings and improve transparency.

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14. Ability to Customize Styling of Box Sign Email Notifications

    Hi Box Support,

    I’d like to submit a feature request for Box Sign regarding the email notifications that are sent to recipients when requesting signatures.

    Currently, these emails appear to use a standard layout and font, with limited ability to customize the visual presentation. It would be extremely helpful to have the option to customize the email’s styling, including:

    Font size and font family

    Line spacing and paragraph formatting

    Branding options (e.g., header image, color accents)

    HTML support for enhanced formatting

    This would allow users to create a more professional, brand-consistent, and user-friendly experience for signers. Even limited template or styling options would be a big improvement.

    If this is something being considered or available via an enterprise or API-based solution, I’d love to learn more. Otherwise, I hope this request can be considered for a future update to Box Sign.

    Thank you for your time and for the great product.

    Best regards, haej

    Hi Box Support,

    I’d like to submit a feature request for Box Sign regarding the email notifications that are sent to recipients when requesting signatures.

    Currently, these emails appear to use a standard layout and font, with limited ability to customize the visual presentation. It would be extremely helpful to have the option to customize the email’s styling, including:

    Font size and font family

    Line spacing and paragraph formatting

    Branding options (e.g., header image, color accents)

    HTML support for enhanced formatting

    This would allow users to create a more professional, brand-consistent, and user-friendly experience for signers. Even limited template or… more

    4 votes

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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15. Reactivate the spell checker in Box Notes

    Reactivate the spell checker in Box Notes

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16. Integrated Chat Functionality (Native to Box)

    Our audience is mostly external partners, all who use disparate communication platforms like Slack, Teams, Google Chat, Zoom, etc. Integrating a single third-party chat option into our Box Hubs environment risks alienating some of our external partners who are unable to use that specific platform due to their organization’s IT guidelines. It would be beneficial to have a native, lightweight and persistent chat area within our Box Hubs environment (maybe as a side panel similar to Box AI) that would allow users to communicate immediately about content and projects and ask questions without having to leave the Box environment.

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    0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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17. Ability to change and update assignee on expired tasks

    We would like to see an improvement so that it is possible to delete and update users from "Modify Task" even for expired tasks.
    For expired tasks, pressing "Update" from "Change Task" will not respond, and the task cannot be edited.
    It is inconvenient not to be able to edit or update tasks, as tasks cannot be marked as completed when unauthorized users are absent due to leaving the company or being transferred.
    Also, although it is possible to update a task by extending its deadline, I would like to keep a history of when the task was created.
    There appears to be a problem because there is no response when you run "Update".
    If it is not possible to renew an expired task, please improve the feature to display an error message indicating that renewal is not possible.

    （日本語）
    「期限切れのタスクにて担当者の変更および更新を可能とする機能」
    期限切れのタスクにおいても「タスクを変更」からユーザーの削除および更新が可能となるように改善を要望します。
    期限切れのタスクでは「タスクを変更」から「更新」を押しても反応せず、タスクを編集することが出来ません。
    未承認のユーザーが退職や異動で不在となった場合にタスクを完了とすることができないため、編集・更新できないことは不便です。
    また、タスクの期限を延長することで更新することが可能ですが、タスクを作成した当時の履歴を残しておきたいです。
    「更新」を実行しても反応が無いことから不具合に見えます。
    期限切れのタスクを更新することが実現できないのであれば、更新が出来ないエラーメッセージを表示するよう改善してください。

    We would like to see an improvement so that it is possible to delete and update users from "Modify Task" even for expired tasks.
    For expired tasks, pressing "Update" from "Change Task" will not respond, and the task cannot be edited.
    It is inconvenient not to be able to edit or update tasks, as tasks cannot be marked as completed when unauthorized users are absent due to leaving the company or being transferred.
    Also, although it is possible to update a task by extending its deadline, I would like to keep a history of when the task was created.
    There… more

    3 votes

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    0 comments  ·  Tasks  ·  Delete…  ·  Admin →
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18. User Offboarding (File/Folder Moves)

    I’d like to suggest an improvement to the user offboarding process. When we delete a user, it would be very helpful to have more granular control over where that user’s files and folders are moved within the tenant. This way we can choose someone and then maybe a subfolder they want the data placed in.

    Specifically, having the option to:
    - Choose the destination folder for the disabled user’s content.
    - Include checkbox option to include trash bin contents along with the rest of their files.

    This would make the offboarding process more efficient and ensure nothing is overlooked.

    2 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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19. Add a "View All Tasks" button to the left menu

    To view all tasks, you need to press the clipboard icon and then select "View All Tasks."
    It takes two clicks each time, which is very time-consuming.
    I would like you to add it to the left menu so that I can check all tasks with a single click.
    -in Japanese-
    すべてのタスクを確認するにはクリップボードアイコンを押してから“View All Tasks”を押す必要があります。毎回２クリック必要となるので非常に手間がかかっています。１回のクリックですべてのタスクを確認できるよう左メニューに追加してほしい。

    2 votes

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20. Support for Multiple Upload Zones in Box Forms + Relay

    Summary:
    Enable the creation of multiple, distinct file upload zones within a single application or embed experience—for example, within a Box Doc Gen-powered form or workflow.

    Details:
    Today, applications built with Box’s Form capabilities typically support a single upload zone or file request area. This limits the ability to organize incoming files contextually during intake or data collection workflows.

    We’re requesting support for multiple upload zones in the same app or form—each mapped to a different folder, metadata tag, or Doc Gen trigger.

    Example Use Case – Box Doc Gen for Application Processing:
    Imagine a form that uses Box Doc Gen to generate a PDF application. The process includes:

    Zone 1: “Upload Supplemental Documents”

    Applicant uploads income verification, letters of recommendation, etc.

    Files are tagged or routed to a designated folder with metadata "doc_type = supplemental"

    Zone 2: “Upload Copies of Records”

    Applicant uploads prior case files or records

    Files are routed with metadata "doc_type = records" or to a different subfolder

    This could then change the views in Box Apps and other locations to trigger workflows.

    Summary:
    Enable the creation of multiple, distinct file upload zones within a single application or embed experience—for example, within a Box Doc Gen-powered form or workflow.

    Details:
    Today, applications built with Box’s Form capabilities typically support a single upload zone or file request area. This limits the ability to organize incoming files contextually during intake or data collection workflows.

    We’re requesting support for multiple upload zones in the same app or form—each mapped to a different folder, metadata tag, or Doc Gen trigger.

    Example Use Case – Box Doc Gen for Application Processing:
    Imagine a form that uses Box… more

    4 votes

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    not planned  ·  0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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