10102 results found

1. Dynamic approving

   Customer has a workflow which requires 2 out of 3 stakeholders to approve a document before it progresses. Asking the product team to provide dynamic approval so, for example, when one stakeholder approves a document, the the workflow progresses to require one of the remaining assignees to approve the document.

   6 votes

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   0 comments  ·  Tasks  ·  Delete…  ·  Admin →
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2. Allow retention policies to dispose content to Trash, not only permanently delete

   Please allow a retention policy disposition of Delete (move to Trash), not only Permanently delete.

   Background: With permanent deletion, content can be removed without anyone noticing, so we may not detect that it has been deleted.

   3 votes

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   0 comments  ·  Governance  ·  Delete…  ·  Admin →
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3. Movable preview screen toolbar

   When the preview screen is opened, a toolbar appears at the bottom of the screen showing the zoom factor and page number, but since it is fixed at the bottom of the page, the preview screen is partially hidden in some documents, making it difficult to see.
   If this toolbar could be temporarily hidden or moved, it would make the preview screen easier to see.

   （日本語）
   プレビュー画面を開くと、画面下に拡大率やページ数が表示されているツールバーが表示されるかと思いますが、
   ページの下に固定されているため、ドキュメントによってはプレビュー画面が一部隠れてしまい、見づらいです。
   このツールバーを一時的に隠したり、移動できるようにすれば、
   プレビュー画面がより見やすくなると思うので、改善を希望します。

   49 votes

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   researching  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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4. Add VTT (transcript) file support to Box AI

   Request:
   Enable Box AI (Ask, Extract, Hubs, Agents) to ingest and analyze VTT (.vtt / WebVTT) files.

   Reasons:
   VTT is the default transcript format for Zoom and Microsoft Teams, so a massive volume of VTT files is already stored in Box.
   Transcripts contain high-value data (decisions, action items, customer voice, Q&A), but Box AI currently cannot read them at all.
   Leaving this data unusable is a major lost opportunity for Box AI's value.

   Nice to have:
   VTT preview support in Box Preview.

   ---

   要望：
   Box AI（Ask / Extract / Hubs / Agents）で VTT（.vtt / WebVTT）ファイルを取り込み・分析できるようにしてほしい。

   理由：
   VTT は Zoom と Microsoft Teams のデフォルトのトランスクリプト形式であり、すでに大量の VTT ファイルが Box に蓄積されている。
   トランスクリプトには意思決定・アクションアイテム・顧客の声・Q&A など価値の高い情報が含まれるが、現状 Box AI は一切読み込めない。
   このデータを活用できないことは、Box AI の価値にとって大きな機会損失。

   あると嬉しい：
   Box Preview での VTT 表示対応。

   Request:
   Enable Box AI (Ask, Extract, Hubs, Agents) to ingest and analyze VTT (.vtt / WebVTT) files.

   Reasons:
   VTT is the default transcript format for Zoom and Microsoft Teams, so a massive volume of VTT files is already stored in Box.
   Transcripts contain high-value data (decisions, action items, customer voice, Q&A), but Box AI currently cannot read them at all.
   Leaving this data unusable is a major lost opportunity for Box AI's value.

   Nice to have:
   VTT preview support in Box Preview.

   ---

   要望：
   Box AI（Ask / Extract / Hubs / Agents）で VTT（.vtt / WebVTT）ファイルを取り込み・分析できるようにしてほしい。

   理由：
   VTT は Zoom と Microsoft… more

   5 votes

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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5. Request for Improvement of the “People with the Link” Feature in Box

   Request for Improvement of the “People with the Link” Feature in Box

   We would like to request the following improvements to the “People with the link” option within Box’s Share Link feature, which is used to grant viewing or downloading access to folders or files for organisations or email addresses that do not have a Box account or existing folder permissions.

   At present, requiring the link creator to manually set a password is rather cumbersome, and as a result, many users choose not to do so. Since there is no enforcement mechanism, some organisations restrict or even prohibit the use of this feature due to concerns over security management.

   Furthermore, when compared with other file transfer services, the People with the link option provides somewhat limited functionality for securely sharing files with users or organisations that do not have a Box subscription. Consequently, some organisations opt to use existing external file transfer services instead of relying on the People with the link feature.

   For these reasons, we would like to propose the implementation of the following enhancements.

   1. Enable password protection for the “People with the link” option. 　※No further action should be required from the user.
   2. The generated “People with the link” URL can then be sent to the recipient via email or other means.
   3. When the recipient accesses the link, they are prompted to enter their email address in order to receive the password.
   4. The recipient receives the password notification via email and enters it on the access page.
   5. After entering the password, the recipient is granted permission to view and download the file.

   By providing the above functionality, it would become possible—through administrative console activity logs—to identify, via email address, who accessed or downloaded files shared through the “People with the link” option and when.

   This would enable organisations to verify that files have not been downloaded by unintended recipients, thereby strengthening overall information security management.

   ＜日本語＞
   共有リンク機能にて「リンクを知っている全員」を設定し、パスワード設定を有効化した場合の機能改善を提案します。

   本来、「リンクを知っている全員」はBoxのアカウント持たない組織または人達にファイル送信する際に利用され、ファイル転送サービスの代替方法として活用を提案するものです。

   しかしながら、「リンクを知っている全員」のパスワード設定は、共有リンクを作成した本人がパスワードを任意で設定する必要がありとても操作が煩雑です。

   また、パスワードを設定したとしても別のメールで連絡をしなくてはなりません。
   更に、送信した相手が本当に参照したのか、ダウンロードをしたのか知る方法もないためセキュリティの観点から、ファイル転送サービスを利用した方が安全にファイル送信できると判断し、利用を禁止している組織も多いはずです。

   そのため以下のような機能を提供するのが良いと考えています。

   １．「リンクを知っている全員」を設定。パスワードの有効化を設定。
   　　※ユーザーの操作はここまで

   ２．上記で生成された共有リンクのURLをメール等で相手に送信

   ３．メール受信者は、共有リンクにアクセスするとパスワードを送信するためメールアドレスの入力が求められる。

   ４．メールアドレスを入力すると、入力したメールアドレスにパスワードが送信される。

   ５．受信したパスワードを入力するとファイルを参照またはダウンロードできるようになる。

   上記の機能を提供することで、「リンクで知っている全員」でファイルを送信したとしても、入力されたメールアドレスをログで確認できるようにすることで、いつ誰がファイルを参照しダウンロードしたのか管理コンソールのレポート機能で確認できるようにすることで、意図しない相手がダウンロードしていないかチェックすることも可能となり、組織全体のセキュリティ強化に繋がると考えます。

   Request for Improvement of the “People with the Link” Feature in Box

   We would like to request the following improvements to the “People with the link” option within Box’s Share Link feature, which is used to grant viewing or downloading access to folders or files for organisations or email addresses that do not have a Box account or existing folder permissions.

   At present, requiring the link creator to manually set a password is rather cumbersome, and as a result, many users choose not to do so. Since there is no enforcement mechanism, some organisations restrict or even prohibit the use… more

   22 votes

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   1 comment  ·  Security  ·  Delete…  ·  Admin →
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6. Request for Flexible Report Output Naming and Folder Configuration

   We would like to request enhanced flexibility in report output management.
   Specifically:

   1.The ability to assign arbitrary names to report output files
   2.Support for adding dynamic variables (e.g., date) to file names
   3.The ability to specify separate output folders for each report definition

   These enhancements would improve usability and enable more efficient organization and management of report outputs.

   5 votes

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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7. Ability to log and review user-entered prompts in Box AI

   After deploying Box AI to users, it would be very helpful to have the ability to log and review the prompts that users enter.
   This would support security and compliance needs, such as detecting potential malicious usage and enabling proper auditing when required.

   Since Box is a platform where sensitive and confidential information is often stored, having this capability is important for safely leveraging AI features.

   55 votes

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   researching  ·  0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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8. Box AI Access to Public Internet

   Ability for Box AI to search the public internet

   4 votes

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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9. Ability to embed a Box App into Box Hubs

   With the expansion of EAdvanced functionality, it would be great if you could embed a live Box Apps view in a Hub.
   This could be used as a project status dashboard at a glance.

   3 votes

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   0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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10. Increase the Maximum Number of Actions per Box Automate Workflow

    {English}
    We would like to request an increase in the maximum number of actions that can be executed within a single Box Automate workflow.

    Currently, the limit is 200 actions per workflow execution. However, based on real customer business requirements, some workflows are reaching this limit and cannot be fully implemented within the current constraints.

    Increasing the limit to approximately 2,000 actions would address these use cases and enable customers to automate larger-scale business processes without requiring complex workarounds or workflow redesign.

    This request was submitted based on customer feedback.

    ====
    {Japanese}
    Box Automateワークフローで一度に実行できるアクション数の上限拡張を希望します。

    現在、1回のワークフロー実行で利用できるアクション数は200に制限されています。しかし、実際の顧客業務要件を考慮すると、この上限に達してしまい、実現できないフローが存在します。

    上限を2,000アクション程度まで拡張いただけると、このようなユースケースに対応でき、大規模な業務プロセスをワークアラウンドや複雑なフロー分割なしで実装できるようになります。

    本要望は顧客からのフィードバックに基づくものです。

    5 votes

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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11. Box Drive Cloud Files: Selecting the Cache Storage

    With the release of Box Drive Cloud Files, the specification for where the Box Drive cache is stored has been changed:
    Traditional Box Drive: C:\Users<USERNAME>\AppData\Local\Box\Box\cache
    Box Drive Cloud Files: Same folder as Box Drive
    In our company, we have changed the Box Drive mount location and are operating with a reduced capacity on that mounted drive. Due to the above specification change, upload errors caused by insufficient space are occurring.
    It is not realistically possible to re-image all corporate users’ PCs and change their storage capacities. A forced migration to Box Drive Cloud Files would therefore impact all users in our organization and could potentially lead to a decline in Box usage.
    We strongly request the addition of a feature in Box Drive Cloud Files that allows us to select the cache storage location on the C drive, as was possible with the previous specification.

    ---

    [Box Drive Cloud Files：キャッシュ保存先の選択]
    Box Drive Cloud Filesのリリースにより、Box Driveのキャッシュの保存先が仕様変更されました。
    ・従来のBox Drive：C:\Users<USERNAME>\AppData\Local\Box\Box\cache
    ・Box Drive Cloud Files：Box Driveと同じフォルダ内

    社内ではBox Driveのマウント先を変更しており、マウント先の容量を少なくして運用しています。
    上記の仕様変更の影響で、容量不足によるアップロードエラーが発生しています。
    社内のユーザーすべてのPCで再キッティングと容量変更をすることは現実的に不可能となり、
    Box Drive Cloud Filesへの強制移行は社内のすべてのユーザーに影響が出るため、Boxの利用率低下につながりかねません。

    従来の仕様と同じように、Box Drive Cloud Filesでもキャッシュの保存先をCドライブに選択できる機能の追加を強く要望します。

    With the release of Box Drive Cloud Files, the specification for where the Box Drive cache is stored has been changed:
    Traditional Box Drive: C:\Users<USERNAME>\AppData\Local\Box\Box\cache
    Box Drive Cloud Files: Same folder as Box Drive
    In our company, we have changed the Box Drive mount location and are operating with a reduced capacity on that mounted drive. Due to the above specification change, upload errors caused by insufficient space are occurring.
    It is not realistically possible to re-image all corporate users’ PCs and change their storage capacities. A forced migration to Box Drive Cloud Files would therefore impact all users in… more

    10 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Compact / Dense File View – More Files and Search Results per Screen

    The current Box web interface uses far too much screen real estate per file/folder, particularly for organizations that work with very large project directories.

    At 100% browser zoom, both the List and Grid views display significantly fewer files than would reasonably fit on the screen. Large row heights, padding, thumbnails, and other UI elements make browsing folders or reviewing search results unnecessarily slow.

    Our users routinely work in project folders containing hundreds or thousands of engineering, survey, CAD, imagery, and PDF files. In that environment, filename density is much more important than large previews or generous spacing.

    We would like Box to provide a true Compact/Dense view that:

    • Significantly reduces row height and vertical padding in List view.
    • Provides a smaller-thumbnail option in Grid view.
    • Allows substantially more files/search results to be visible without scrolling.
    • Ideally lets users select display density: Comfortable / Compact / Dense.
    • Preserves filenames, modified date, size, and other useful metadata while reducing unused whitespace.

    A Windows Explorer-style compact view would be a good model. On a normal business monitor at 100% browser zoom, users should be able to see several times more results than the current Box interface permits.

    For organizations with very large file repositories, this is not simply cosmetic. The current layout materially affects navigation efficiency when users are browsing or searching through thousands of files.

    included a competitor's view...

    The current Box web interface uses far too much screen real estate per file/folder, particularly for organizations that work with very large project directories.

    At 100% browser zoom, both the List and Grid views display significantly fewer files than would reasonably fit on the screen. Large row heights, padding, thumbnails, and other UI elements make browsing folders or reviewing search results unnecessarily slow.

    Our users routinely work in project folders containing hundreds or thousands of engineering, survey, CAD, imagery, and PDF files. In that environment, filename density is much more important than large previews or generous spacing.

    We would like… more

    •  

    •  

    •  

    2 votes

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    0 comments  ·  New UI  ·  Delete…  ·  Admin →
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13. Feature Request: Add Folder Tree View with Result Count Display in Box Search

    Currently, Box's search results page does not provide a folder tree view, making it impossible for users to visually understand how search results are distributed across the folder hierarchy. Users need the ability to exclude irrelevant department folders from their search results, but there is currently no way to get an overview of the folder structure within search results. We request the addition of a folder tree view in the search results page that displays the number of hits per folder and subfolder. This would allow users to drill down into the most relevant folders and refine their searches more effectively.

    Currently, Box's search results page does not provide a folder tree view, making it impossible for users to visually understand how search results are distributed across the folder hierarchy. Users need the ability to exclude irrelevant department folders from their search results, but there is currently no way to get an overview of the folder structure within search results. We request the addition of a folder tree view in the search results page that displays the number of hits per folder and subfolder. This would allow users to drill down into the most relevant folders and refine their searches more… more

    3 votes

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
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14. Expose flags or metadata indicating delays for Event Stream events

    We use information from the Event Stream to immediately detect actions that are prohibited by our internal rules. For this reason, knowing the timeliness and reliability of events is critical for our governance and security operations.

    Box has informed us that delays can occur before events appear in the Event Stream. We fully understand that in cases such as incidents or platform-level issues, it may take time for events to be reflected, and we are not requesting that all events always be strictly real-time.

    However, what we are missing today is visibility into:

    Which events were delayed
    How long each delayed event took to appear in the Event Stream
    Requested enhancement:

    Provide some form of delay indicator for each event when it is delivered via the Event Stream.
    For example, an additional field or flag that shows:
    Whether the event was delayed beyond the normal/expected latency
    The approximate delay duration or the time difference between when the event occurred and when it became available in the Event Stream
    Why this matters:

    We rely on Event Stream data to immediately detect and respond to prohibited actions according to our internal rules.
    Without any visibility into delays, we cannot distinguish between:
    A normal situation where no prohibited events occurred, and
    A situation where prohibited events did occur but are simply delayed in appearing in the Event Stream.
    This lack of visibility makes it difficult to design robust governance, monitoring, and alerting on top of the Event Stream.
    Reference:

    Events overview – Box Dev Docs
    https://developer.box.com/ja/guides/events/index
    We would greatly appreciate it if you could consider adding such delay indicators or flags for Event Stream events so that customers can better assess and manage the impact of any event delivery delays.

    We use information from the Event Stream to immediately detect actions that are prohibited by our internal rules. For this reason, knowing the timeliness and reliability of events is critical for our governance and security operations.

    Box has informed us that delays can occur before events appear in the Event Stream. We fully understand that in cases such as incidents or platform-level issues, it may take time for events to be reflected, and we are not requesting that all events always be strictly real-time.

    However, what we are missing today is visibility into:

    Which events were delayed
    How long each… more

    3 votes

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    0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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15. Please add dark mode.

    Please add dark mode.

    2 votes

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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16. Collections View - Bring back view of all folders

    Bring back the folder view on collections. As someone who utilizes collections for many different purposes, the new view with folders showing at the very top and needing to expand is not helpful.

    2 votes

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    1 comment  ·  Collections  ·  Delete…  ·  Admin →
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17. The ability to search by creator when searching workflows in the “Relay” section of the management console

    The administrator will check whether there are any problems with the workflow settings owned by each user, and if there are any problems, they may discuss with the user what needs to be corrected.
    Currently, workflows can be searched by name, but users cannot view a list of workflows they individually maintain, which lacks convenience.
    Searching by workflow creator improves work efficiency.

    管理者では各ユーザー毎の所有するワークフローの設定に問題がないか確認のうえ、問題があればユーザーと一緒に修正箇所を議論することがあります。
    現在はワークフローの名称で検索か可能となっていますが、各ユーザー毎に保持しているワークフロー一覧を出すことができず利便性に欠けます。
    ワークフローの作成者単位で検索できることで作業の効率化が上がります。

    19 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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18. Seamlessly Switch from Default Box AI Agent to Custom Agent Expanded Mode Without Losing Context.

    Please enable users to seamlessly switch to a Custom Agent with Expanded Mode when they reach the usage limit of the Default Box Agent.

    Today, users need to end their current Default Box Agent session and start a new session with the Custom Agent. As a result, they cannot retain the context from the previous conversation.

    Ideally, users should be able to continue in the same conversation and switch to a Custom Agent with Expanded Mode while preserving the existing context. We understand this may be technically challenging, but would greatly appreciate consideration from a user-experience perspective.

    Default Box Agentの利用上限に達した際、Custom Agent（Expanded Mode）へシームレスに切り替えられるようにしてほしいです。

    現状は、Default Box Agentのセッションを終了し、Custom Agentで新しいセッションを開始する必要があります。そのため、それまでの会話コンテキストを引き継ぐことができません。

    理想的には、同じ会話セッションを継続したまま、既存のコンテキストを保持してCustom Agent（Expanded Mode）へ切り替えられることを希望します。技術的に難易度が高い可能性は理解していますが、ユーザー体験の観点でぜひご検討をお願いします。

    Please enable users to seamlessly switch to a Custom Agent with Expanded Mode when they reach the usage limit of the Default Box Agent.

    Today, users need to end their current Default Box Agent session and start a new session with the Custom Agent. As a result, they cannot retain the context from the previous conversation.

    Ideally, users should be able to continue in the same conversation and switch to a Custom Agent with Expanded Mode while preserving the existing context. We understand this may be technically challenging, but would greatly appreciate consideration from a user-experience perspective.

    Default Box Agentの利用上限に達した際、Custom… more

    2 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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19. AI-Powered Confirmation Before Adding Collaborators/Sending Links

    I’d like Box to add an AI-powered confirmation step when users invite collaborators to a file or folder or send shared links to other users. The AI would quickly scan the content, detect PII or sensitive information, understand the context, and check whether the invited collaborator seems appropriate (e.g., external domain, personal email, unrelated teammate). If something looks unusual, Box would display a confirmation prompt asking the user to verify the invitation. This would help prevent accidental oversharing and reduce security risks caused by human error, while still keeping the collaboration workflow smooth.

    17 votes

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    researching  ·  0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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20. More flexible permission settings: control external Sign sending

    When Box Sign is enabled for a user, he/she can send sign requests, check the contents of requests shared with them, and view their inbox.
    However, there are users for whom I do not want to allow sending sign requests, but I do want them to be able to check their inbox.

    For example, our executives who frequently approve or sign documents in Box Sign but do not need to send signature requests by themselves.
    I believe it is a potential security risk to give users the authority to send signature requests even though they do not need it.

    Currently, Box Sign does not have a function to control external Sign sending. It would be great if we could have more granular control, such as allowing users to view the Sign inbox but not send requests.

    After signing, users can download and review the signed document and signature log via the sign completion email.
    But searching through the email inbox for them is inconvenient, so I would like to be able to complete everything within Box. So want to allow users to check the past signed document in Box via inbox of Box sign.

    I understand that with Shield access policies it is possible to restrict Box Sign request sending both internally and externally. However, since Box Sign may also be used for internal approval processes, I think making it completely impossible to send is too much.

    When Box Sign is enabled for a user, he/she can send sign requests, check the contents of requests shared with them, and view their inbox.
    However, there are users for whom I do not want to allow sending sign requests, but I do want them to be able to check their inbox.

    For example, our executives who frequently approve or sign documents in Box Sign but do not need to send signature requests by themselves.
    I believe it is a potential security risk to give users the authority to send signature requests even though they do not need it.

    Currently,… more

    31 votes

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    not planned  ·  1 comment  ·  Box Sign  ·  Delete…  ·  Admin →
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