9779 results found

1. AI Model Name Display

   When using Box AI for Documents or Box AI for Notes, please display the name of the currently active AI model on the screen so users can see which model they are using.
   As AI models evolve, the same question may yield different answers than before. Therefore, it is important for users to always know which AI model they are currently using.

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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2. Remove Platform App Change Approval Requirement & Improve SDK/API support

   I currently have a production issue (all key functionality is severely impaired, on par with an outage) as a result of failed API calls and because changing App Platform settings requires the approval of a Box Enterprise Admin review and approval. There is no ETA on how long this will take: days, weeks, months? Other community posts echo this concern and there were no concrete answers provided. This is revenue impacting and needs attention in the next 12 hours. While I understand this is not an enterprise account and there are only so many admins that can review these requests, this workflow is not sustainable, the requirement could be removed, simply by putting stricter security rules and guardrails in place and letting the user be responsible for their settings with legal binding agreements, etc. AWS demonstrates this wonderfully.

   Please contact me, regarding this matter asap.

   I currently have a production issue (all key functionality is severely impaired, on par with an outage) as a result of failed API calls and because changing App Platform settings requires the approval of a Box Enterprise Admin review and approval. There is no ETA on how long this will take: days, weeks, months? Other community posts echo this concern and there were no concrete answers provided. This is revenue impacting and needs attention in the next 12 hours. While I understand this is not an enterprise account and there are only so many admins that can review these requests,… more

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3. when a partner enter the email address to access BOX from she gets a message saying "we found and issue with your account. the box account <

   when a partner enter the email address to access BOX from she gets a message saying "we found and issue with your account. the box account <her email> is already linked to another google account, log in and remove the association to contimune." Learn how. button. the learn how link is broken page not found.
   she had previously had access and left and came back to the partner company.

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4. Export / Import annotations via API

   Box is growing fast and being considered a real challenger to the rest of ECM platforms, but it still lacks important features to be fully considered when migrating from those other platforms. There's no option at all to bring over annotations from existing systems or recreate them via API. For some business units that's a MUST, so it would be perfect to have that option available.

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5. Add a “comment visibility” option in Link Settings

   In Link Settings, we’d like an option to control whether comments are visible.
   Currently, when a shared link is set to a non-edit permission such as Can view only (or Can view and download), comments aren’t visible to viewers. Even for non-edit shared links, we want viewers to be able to view timestamped comments on videos, since this feature is extremely useful.
   Use case: We publish videos on Box Hubs and share them externally using People with the link (Can view only). If viewers could see comments, we could point them to specific parts of the video more efficiently.

   （日本語）
   「共有リンクの設定」で、コメント閲覧可否を設定したいです。
   現状、共有リンクが「表示のみ」（または「表示およびダウンロード可能」）など編集不可の権限だと、コメントを閲覧できません。編集ができない権限の共有リンクでも、非常に便利な動画のアノテーション（コメント）を閲覧可能にしたいです。
   ユースケース： Box Hubsに動画を掲載し、社外へ「リンクを知っている全員（表示のみ）」で共有しています。閲覧者がコメントを見られれば、動画の特定箇所をピンポイントで案内でき、効率的です。

   In Link Settings, we’d like an option to control whether comments are visible.
   Currently, when a shared link is set to a non-edit permission such as Can view only (or Can view and download), comments aren’t visible to viewers. Even for non-edit shared links, we want viewers to be able to view timestamped comments on videos, since this feature is extremely useful.
   Use case: We publish videos on Box Hubs and share them externally using People with the link (Can view only). If viewers could see comments, we could point them to specific parts of the video more efficiently.

   （日本語）… more

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6. Allow Device Pinning for web

   Per the documentation, it appears that we should be able to enable Device Pinning for Box.com via web client:
   https://support.box.com/hc/en-us/articles/360043693814-Device-Pinning

   However, despite the above documentation, there are only options to enforce Device Pinning for the mobile, tablet, and sync applications:
   https://app.box.com/master/settings/devices

   Using sync instead of web is also not a viable alternative, as it has been sunset, with an EOL of December 2026:
   https://community.box.com/admin-forum-25/announcing-end-of-life-for-box-sync-33734

   Notably, its replacement, Box Drive, is also not listed under Device Pinning.

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7. version

   Allow the option to keep the existing filename when uploading a new version. Filenames are often autogenerated by the software producing the file. After uploading to Box, I usually rename the file to a more meaningful name. When I generate a new version of the file, it will have a different name, and then upload it to Box as a new version. Box renames it to the same name as the newly uploaded file, meaning I have to rename it again. I would like the ability to keep the previous name instead of the name of the newly uploaded file.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Create Doc Gen templates from PDF

   I have had multiple customers and partners ask for the capability to build Doc Gen templates from PDF documents (existing and non-existing). This is a capability that would help advance the adoption of our new offering.

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   0 comments  ·  Box Doc Gen  ·  Delete…  ·  Admin →
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   on roadmap  ·  Adminadarshsubramanian (Senior Product Manager, Box) responded

   Ability to generate new documents using pre-tagged/interactive PDF templates is on the roadmap.

9. Give the Box Admin the ability to clone (mirror) an existing user's access when adding a new user to Box.

   The goal is to streamline user provisioning by allowing Box Admins to replicate the permissions and folder access of an existing user when creating and adding a new user to Box.

   This eliminates manual steps and ensures consistency in access control.

   Why It’s Valuable?

   Efficiency: Admins often need to onboard users with similar roles or responsibilities. Instead of manually assigning folders and permissions, cloning saves time.

   Consistency: Reduces human error by ensuring the new user has identical access as the reference user.

   Scalability: Ideal for large organizations where teams share common folder structures.

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10. Index Lists

    Suggest to add feature allowing users to download index lists of folder contents.

    This feature could be permissioned, but the current protocol of requiring Box admin approval is challenging to navigate, and the produced index lists are not organized or very useful.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Box search results need to be sorted by "oldest first"

    Box search results are currently displayed in order of "newest update date," but we have received many requests to display them in order of "oldest update date."

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
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12. Box for MIP

    Allow a single Microsoft Tenant to connect to more than one Box EID. We have two box EID's, one for "regular" content and the other for "FTI".

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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13. Due to the malfunction of my mobile device, I am currently unable to access a specific Box link.

    Due to the malfunction of my mobile device, I am currently unable to access a specific Box link.
    The issue may be caused by one of the following:

    Lack of access permissions
    
    　Although I am able to log in, I may not have been granted the necessary permissions (e.g., Viewer or Editor) to view the relevant folder or files.

    Expired or restricted shared link
    
    　The shared link may have expired or been restricted to specific users, preventing access.

    Incomplete multi-factor authentication (MFA) setup
    
    　In some Box environments, even if login is successful, access to files may be restricted if the MFA setup is not fully completed. This may be related to the recent device failure.

    Could you kindly advise what steps I should take to regain access?

    Due to the malfunction of my mobile device, I am currently unable to access a specific Box link.
    The issue may be caused by one of the following:

    Lack of access permissions
    
    　Although I am able to log in, I may not have been granted the necessary permissions (e.g., Viewer or Editor) to view the relevant folder or files.

    Expired or restricted shared link
    
    　The shared link may have expired or been restricted to specific users, preventing access.

    Incomplete multi-factor authentication (MFA) setup
    
    　In some Box environments, even if login is successful, access to files may be restricted if… more

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    0 comments  ·  Box Tools  ·  Delete…  ·  Admin →
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14. "Favorites" option for applying signers to a document

    If 90% of the sign documents you generate need to be signed by a unique person, but then by two internal people, it would be nice if you could select from a "favorites" list.
    So, each sign document has a unique underlying document, but the signers are, for the most part, always the same. Rather than entering "tom smith, mary jones, john white" for each document, you could just select "AR Group" from a favorites list.

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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15. from Box Folder (Filtered) View - Start Box Relay

    Most of solutions would need filtered data for example, to track the status of any document or request, one would need Status field to track the progress and showing user a filtered view is necessary. From same view, if relay can be initiated would be highly appreciated.

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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16. Form dropdown - Show big list of Values from Excel

    How to manage long list of Items like Asset Number or Functional location Number into Form Drop Down?

    If Drop Down functionality on the form can take Excel as Source then that can solve this issue and letting user search/filter from Drop Down to select Single/Multiple entries.

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    not planned  ·  0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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17. Share files externally Box Drive

    Allow the 'People with the link' option to be available directly in Box Drive when sharing files externally, so users don't need to switch to the Box Web App.

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Add the ability to search by uploader

    We'd like to see the ability to search for files by uploader name. Since searching by owner is basically useless if the file is uploaded by someone other than the folder owner, having the ability to search by the uploader would make it a lot easier to find files uploaded by a particular user if you don't have the file name on hand.

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    1 comment  ·  Search  ·  Delete…  ·  Admin →
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19. List of files detected as abnormal downloads

    Content: Currently, Box Shield cannot output a list of files detected as abnormal downloads, so a report must be output and presented to the user for confirmation.
    　　　If there are a large number of detections, it is not practical to check them one by one.I would like to see a feature implemented that allows you to check a list of affected downloads if an abnormal download is detected.

    (日本語)
    件名：異常なダウンロードとして検出されたファイルの一覧について
    内容：現状のBox Shieldの異常なダウンロードで検知されたファイルは一覧出力ができず、レポートを出力してユーザーへ確認する必要があります。
    　　　検知数が多い場合、1つずつ確認するのは現実的ではありません。
    　　　異常なダウンロードとして検知された場合、対象一覧を確認できる機能の実装を希望します。

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    2 comments  ·  Shield  ·  Delete…  ·  Admin →
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20. Extend 21 CFR Part 11 Compliance to Box Sign APIs to enable Part 11 Box Sign requests via Box Drive

    As of Box Drive v2.43, Box Drive now integrates with Box Sign. However, this integration does not support Part 11 compliant signatures. Since Part 11 compliance is enabled and enforced for all users in our organization, this presents a risk, as users could inadvertently bypass this requirement when using the integrated Box Sign feature via Box Drive.

    From Box Support "...when a user clicks on the "Send to Box Sign" option from Box Drive, Box Drive sends a "Signature Request" to Box Sign API. When the request is successfully processed, Box Sign API replies with “prepare_url” in response. We then open that url in the default browser. In further conversation with our Sign Engineers, they have let us know support for Part 11 is not compliant via the Box Sign APIs, as outlined in 21 CFR Part 11 Compliance Support. "

    As of Box Drive v2.43, Box Drive now integrates with Box Sign. However, this integration does not support Part 11 compliant signatures. Since Part 11 compliance is enabled and enforced for all users in our organization, this presents a risk, as users could inadvertently bypass this requirement when using the integrated Box Sign feature via Box Drive.

    From Box Support "...when a user clicks on the "Send to Box Sign" option from Box Drive, Box Drive sends a "Signature Request" to Box Sign API. When the request is successfully processed, Box Sign API replies with “prepare_url” in response. We then… more

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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