894 results found

1. Unable to move Box files to new hard drive

   I added a larger, secondary drive to my computer, and I'd like to move the Box Drive and off line files to this second drive. This is because the C-drive is 90% full while the new terabyte drive is almost empty. I need to free up space on the C-drive. I was told "customizing the Box Drive folder does not change where Box Drive stores its app data or cached files, including items marked for offline use, so customizing the folder will not save disk space if you relocate the folder to another drive".

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Disable Box Drive keyboard shortcut

   We'd like a way to disable or change the Box Drive shortcut on keyboards for Mac’s (cmd+ alt + ctrl + space )

   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
   delivered  ·  Anonymous responded

   More information on how to do this can be found at the bottom of this article: https://community.box.com/t5/Deploying-Managing-Box-Drive/Technical-Information-for-Box-Drive-Administrators/ta-p/37454

3. Box Drive Path in MacOS

   Now I am updating my MacOS. According to "https://support.box.com/hc/en-us/articles/4407737091219-Using-Box-Drive-on-macOS-File-Provider-Extension-FPE-mode", my box path was changed from "~/Box" to "~/Library/CloudStorage/Box-Box". It is inconvenient to search files in my editor because the files are located far away from my home directory. Can I fix this issue? Dropbox is still located "~/Dropbox".

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Box drive for surface pro

   I have the latest surface pro laptop, but it says box drive is not compatible with this device. I use the drive version heavily for work and prefer not use a different content management software. . Surface pro suggested reaching out to box for support. The model features the Snapdragon X plus (10 core)/ X Elite. Can you provide an update that makes the drive compatible?

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Offer preview of images for Box Drive or Box Sync.

   As a designer, when working on a publication, it would be helpful to be able to have a preview of images saved in Box for quicker identification directly from the Desktop Box Drive. Right now, we have to preview with Finder, which is an additional step and makes the process cumbersome. Thank you for your consideration.

   14 votes

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   2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. can_view_path not reflecting in Box Drive

   We are utilizing the canviewpath api so whenever a folder is collaborated on this feature gets enabled. So rather than a user seeing just the folder they were collaborated in on their root level, they get to see the entire folder structure of where that folder exists. When this feature gets enabled it reflects immediately in the Box web app and the Box mobile app, but not in Box Drive. Sometimes it can takes days before the change takes effect. So during that time the folder is not available to the user in Box Drive. The only fixes we have found are if you use the Box Drive search and then click "Open Containing Folder" for that particular folder or log out of Box Drive. Both of these are not ideal. We would like to have Box Drive reflect the changes without any user intervention.

   We are utilizing the canviewpath api so whenever a folder is collaborated on this feature gets enabled. So rather than a user seeing just the folder they were collaborated in on their root level, they get to see the entire folder structure of where that folder exists. When this feature gets enabled it reflects immediately in the Box web app and the Box mobile app, but not in Box Drive. Sometimes it can takes days before the change takes effect. So during that time the folder is not available to the user in Box Drive. The only fixes… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Box Drive - Settings to include email and notification

   "Settings"-"Email and notification"
   It is available on Box-web, but not avilable on Box-Drive. I need notification setting on Box-Drive.

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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8. I would like shortcut files created on Box Drive to be reflected on Box Web as well.

   I am aware that shortcut files (.lnk) created in Box Drive (on Explorer) are ignored as a file type and cannot be synchronized.
   However, in my work, I use Box Drive a lot and sometimes create shortcuts, but I can't share them because they are not synced, and they are deleted when I log out of the system.
   I feel this kind of specification is very inconvenient.
   I would love to see you respond to make this happen.

   (Japanese)
   Box Drive(エクスプローラー上)で作成したショートカットファイル(.lnk)は、
   無視されるファイルの種類として対象となっており同期が出来ないことは認識してます。
   しかしながら業務上、Box Driveの利用が多くショートカットの作成することがありますが、
   同期されないことで共有もできず、またログアウトしたことで削除されてしまう。
   このような仕様だと大変不便に感じてます。
   実現に向けて是非対応してほしい。

   103 votes

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   not planned  ·  5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Box Drive should copy by default on macOS

   As described at https://support.box.com/hc/en-us/articles/4407737091219-Using-Box-Drive-on-macOS-File-Provider-Extension-FPE-mode

   a change when moving to newer Box Drive, or upgrading to Monterey, results in the serious change of drag and drop is now a move instead of a copy.

   If a user ever accidentally drags a file to their local drive, it takes it out of Box, and trashes the original, it eliminates the previous object ID for the file, it trashes all prior versions of the file.

   This simple mistake can break every link that a company may have for a particular object in documents, bookmarks, etc. Or, if the user doesn't realize they'd moved instead of copied, it can result in data loss along with the inaccessibility of the object for other Box users in the org. With the version history loss, a great amount of data loss can occur, along with lost auditing ability for tracking an undesirable/unapproved change to a file.

   As described at https://support.box.com/hc/en-us/articles/4407737091219-Using-Box-Drive-on-macOS-File-Provider-Extension-FPE-mode

   a change when moving to newer Box Drive, or upgrading to Monterey, results in the serious change of drag and drop is now a move instead of a copy.

   If a user ever accidentally drags a file to their local drive, it takes it out of Box, and trashes the original, it eliminates the previous object ID for the file, it trashes all prior versions of the file.

   This simple mistake can break every link that a company may have for a particular object in documents, bookmarks, etc. Or, if the user doesn't realize they'd moved… more

   7 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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10. We want to restore a file by ourselves in Box Drive, when our accidentally move/delete it.

    When using Box Drive, we often move/delete file(s) by mistake!

    We want easily check the history of actions taken to moved/deleted contents, in order to easily restore it to its original location in case of a mistake.

    (in Japanese)
    【誤操作でBox Driveのファイルを移動・削除した時、自分で復元したい】

    Box Driveを使用していると、ファイルを間違って移動/削除することがよくあります！

    ミスが起きた場合に簡単に元の場所に復元するために、移動/削除されたコンテンツの履歴を簡単に確認したいと考えています。

    58 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Admin, Box) responded

    This capability is not planned currently but we’ll keep you updated here. Thank you for you feedback! 

11. Allow Box Drive Folders to be added to Windows Library

    My company has a lot of folders on Box, but only a few are relevant to what I do. In order to facilitate quicker access to the folders I use I created a Windows Library (Windows 10) and attempted to add the Box Drive folders I use to the Windows Library. But my attempts to do this resulted in Windows displaying a message "This folder can't be included because it is on a removable device" even though the Box Folder is on my Computer's C Drive. This capability works fine with Box Sync, but not Box Drive. Please make it so Box Drive Folders can be included in Windows Libraries.

    My company has a lot of folders on Box, but only a few are relevant to what I do. In order to facilitate quicker access to the folders I use I created a Windows Library (Windows 10) and attempted to add the Box Drive folders I use to the Windows Library. But my attempts to do this resulted in Windows displaying a message "This folder can't be included because it is on a removable device" even though the Box Folder is on my Computer's C Drive. This capability works fine with Box Sync, but not Box Drive. Please make it… more

    4 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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12. View in Box Drive from Box.com

    Our team primarily uses Box Drive. When we send Box.com links around, it is very cumbersome to then have to navigate to the file in Box Drive if you need to use Box Drive to access it.

    A button should be added to the web version of Box.com to "View in Box Drive" which would then launch the Finder (Mac) or Explorer (Windows) location of that file in Box Drive.

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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13. Sort Drive Search results by metadata

    Currently you are unable to sort results in Drive Search, and you need to rely on searching based on keywords and sorting through the limited results. It would be helpful to sort on available metadata, similar to a traditional File Explorer, like name and last modified in order to better find that content we are looking for.

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Box Drive status bar icon

    When clicking the "box" icon pinned to the windows status bar, it opens up a search pop-up. Using Box Sync, clicking the icon pinned to the status bar would open up a new windows explorer window.

    With box drive, you have to right-click the icon, then click "open box folder". I would like the option to change this to function like Box Sync did.

    4 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Box Drive with FIDO 2

    I need the possibility to connect to Box Drive with FIDO 2

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Localized Box Drive UI

    Users are happy with localized web UI. Many are expecting the same for Box desktop tools, especially Box Drive

    2 votes

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    0 comments  ·  Desktop  ·  Delete…  ·  Admin →
    delivered  ·  AdminPavel (Product Manager, Box) responded

    Box Drive for Windows was localized and released with version 2.1 in November 2018.

17. Remove Box Drive path limit 260 characters in Windows

    Support longer than 260 character paths in Windows for Box Drive as this not a limitation in Windows but a limitation in Box Drive

    Due to Box user rights logic, we often have very long folder paths and file names. Our all workstations are Windows 10/11 workstations. Most of our users prefer the Box Drive solution over the Box.com web app.

    This leads to a situation where often paths in Box Drive are longer than 260 characters.

    Windows supports MAX_PATH which lifts the 260 character restriction: https://learn.microsoft.com/en-us/windows/win32/fileio/maximum-file-path-limitation?tabs=registry

    This instruction is referred in the Box instructions on this topic that state the 260 restriction
    https://support.box.com/hc/en-us/articles/360044196773-Troubleshooting-Uploads-to-Box
    https://support.box.com/hc/en-us/articles/360043695854-Windows-Specific-Limitations-for-Box-Drive

    We would request that Box Drive would support longer paths in Windows workstations.

    Support longer than 260 character paths in Windows for Box Drive as this not a limitation in Windows but a limitation in Box Drive

    Due to Box user rights logic, we often have very long folder paths and file names. Our all workstations are Windows 10/11 workstations. Most of our users prefer the Box Drive solution over the Box.com web app.

    This leads to a situation where often paths in Box Drive are longer than 260 characters.

    Windows supports MAX_PATH which lifts the 260 character restriction: https://learn.microsoft.com/en-us/windows/win32/fileio/maximum-file-path-limitation?tabs=registry

    This instruction is referred in the Box instructions on this topic that state… more

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Box Drive contextual icons

    Add/Update Box Drive icons to show if a folder is personal or shared and if it has a classification applied.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Box Drive and Microsoft Apps like Photos to be able to "save as" back to Box drive.

    Users get a low memory error when attempting to "Save As" back to Box Drive. This is a Box Support known issue. Currently users are saving to the desktop and then moving back into Box Drive.

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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20. BoxSign request from Box Drive

    It would be nice to send a box sign document straight from Box Drive instead of logging into the web app and doing it from there. We mostly use the Box drive in our company.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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