906 results found

1. Disable Box Drive keyboard shortcut

   We'd like a way to disable or change the Box Drive shortcut on keyboards for Mac’s (cmd+ alt + ctrl + space )

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
   delivered  ·  Anonymous responded

   More information on how to do this can be found at the bottom of this article: https://community.box.com/t5/Deploying-Managing-Box-Drive/Technical-Information-for-Box-Drive-Administrators/ta-p/37454

2. Export Files from Your Box Drive to Local Drive

   Shoviv Box Drive Backup Tool offers a reliable and efficient solution to export files from your Box Drive to your local drive. Whether you're planning data backup, offline access, or cloud-to-local transition, this tool simplifies the process with speed and accuracy. It supports the export of multiple files and folders while preserving the original folder structure and file integrity.

   With its intuitive user interface, users can easily connect their Box account, preview data, and selectively export files based on filters like file type, size, or date. The tool ensures a secure transfer process without data loss or corruption, making it ideal for personal users, IT admins, and organizations.

   Shoviv’s solution is designed to work smoothly on all major Windows platforms, ensuring compatibility and convenience. For those seeking a trusted way to move or back up Box Drive data locally, Shoviv provides a dependable and user-friendly choice.

   Visit here: https://www.shoviv.com/box-backup.html

   Shoviv Box Drive Backup Tool offers a reliable and efficient solution to export files from your Box Drive to your local drive. Whether you're planning data backup, offline access, or cloud-to-local transition, this tool simplifies the process with speed and accuracy. It supports the export of multiple files and folders while preserving the original folder structure and file integrity.

   With its intuitive user interface, users can easily connect their Box account, preview data, and selectively export files based on filters like file type, size, or date. The tool ensures a secure transfer process without data loss or corruption, making it… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. Enable Box Drive per individual User in Admin Console User Permissions

   Admins can individually enable Box Sync per user under Users Permissions. I want to be able to individually enable Box Drive per user.

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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4. Sort Drive Search results by metadata

   Currently you are unable to sort results in Drive Search, and you need to rely on searching based on keywords and sorting through the limited results. It would be helpful to sort on available metadata, similar to a traditional File Explorer, like name and last modified in order to better find that content we are looking for.

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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5. can_view_path not reflecting in Box Drive

   We are utilizing the canviewpath api so whenever a folder is collaborated on this feature gets enabled. So rather than a user seeing just the folder they were collaborated in on their root level, they get to see the entire folder structure of where that folder exists. When this feature gets enabled it reflects immediately in the Box web app and the Box mobile app, but not in Box Drive. Sometimes it can takes days before the change takes effect. So during that time the folder is not available to the user in Box Drive. The only fixes we have found are if you use the Box Drive search and then click "Open Containing Folder" for that particular folder or log out of Box Drive. Both of these are not ideal. We would like to have Box Drive reflect the changes without any user intervention.

   We are utilizing the canviewpath api so whenever a folder is collaborated on this feature gets enabled. So rather than a user seeing just the folder they were collaborated in on their root level, they get to see the entire folder structure of where that folder exists. When this feature gets enabled it reflects immediately in the Box web app and the Box mobile app, but not in Box Drive. Sometimes it can takes days before the change takes effect. So during that time the folder is not available to the user in Box Drive. The only fixes… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. View in Box Drive from Box.com

   Our team primarily uses Box Drive. When we send Box.com links around, it is very cumbersome to then have to navigate to the file in Box Drive if you need to use Box Drive to access it.

   A button should be added to the web version of Box.com to "View in Box Drive" which would then launch the Finder (Mac) or Explorer (Windows) location of that file in Box Drive.

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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7. Box Drive Accidental Deletion

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   When this happens, it literally deletes all of the files and folders from Box.  For the user that made the deletion, it will also remove them as a collaborator from those files and folders the user didn't own.

   This causes a number of issues and use cases:

   1. The user realizes the mistake, stops the deletion and restores all of the data from the Trash via the Box UI. -Since the user was removed as a Collaborator, it is physically impossible to restore the shared folders and files because those physically sit in the Owner's Trash.  The Owner or an Admin has to manually restore the data.  -Depending on the timing if the restore is done versus the deletion, the user may or may not still be a collaborator on the Parent/Child folders, thus causing Orphaned Folders and Files during the restore.  In this case, all of the Orphaned Files and Folders will be restored to the user that is restoring the data without any of the previous Collaborators

   2.  The user creates a ticket with the Admin and the Admin manually restores the data; however, this can still have all of the same issues as #1 unless the data is all restored without breaking the Parent/Child relationships

   Current Admin recommended steps for resolution:
   1.  Run the Collaboration Report EVERY day
   2.  As soon as the issue is reported, run the User Activity Report for the user for the last 30 days (this will help when checking the unique ID's of deleted versus restored in Step #10), specifically selecting the "Moved to trash" (under File Management) and "Removed collaborator" (under collaboration)
   3.  Filter through the report to see what folders the user has been removed from as well as how many items were deleted and from where (specifically looking for the parent folders to not cause orphaning when restoring)
   4.  Based on that list, take the Collaboration report from #1 and filter it based off of the user that made the deletions email in column I named Collaborator Login.  This provides the list of folders and folder Owners that once the data is restored could still possibly have data in their trash
   5.  Login to the user's account or have the user that deleted the data, change the Files and Folders Per Page to 100 in Account Settings
   6.  Go to the Trash and select the "Items I Deleted Drop" down and either select the items to restore or select "Restore All" (this could restore files that truly should be deleted)
   7.  If there were no errors restoring, then run the Activity report again with the same settings from step #2 and also include "Restored from trash" (Under File Management), if there were errors skip to Step #11 otherwise go to step #8
   8.  Filter the report for "Trash" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in a new sheet
   9.  Filter the report for "Undelete" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in another new sheet
   10.  Compare those ID's, if they data sets are the same then all data has been restored.  Please note that if a "Restore all" was done on the trash this could include data deleted before that date and may have restore id  since the reports include 30 days
   11.  If the data sets don't match, then take the Collaboration report from #4 and as an Admin, log into each individual account and restore the deleted file from the Trash just like in #6 or reach out to the user's and have them do this (if files were orphaned, please check the root level for the user that restored the data)
   12.  To be 100%, the same activity report from #7 will need to be ran for every user that data was restored from but in this case only for the respective day and then compare the same way as step #10 with the existing ID's gathered in step #10
   13.  Finally, if still this doesn't line up log back into the account that deleted the data and check the root level for the possibly Orphaned files/folders

   This is the only way to be certain 100% everything has been restored

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   … more

   16 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Box drive for surface pro

   I have the latest surface pro laptop, but it says box drive is not compatible with this device. I use the drive version heavily for work and prefer not use a different content management software. . Surface pro suggested reaching out to box for support. The model features the Snapdragon X plus (10 core)/ X Elite. Can you provide an update that makes the drive compatible?

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. I would like shortcut files created on Box Drive to be reflected on Box Web as well.

   I am aware that shortcut files (.lnk) created in Box Drive (on Explorer) are ignored as a file type and cannot be synchronized.
   However, in my work, I use Box Drive a lot and sometimes create shortcuts, but I can't share them because they are not synced, and they are deleted when I log out of the system.
   I feel this kind of specification is very inconvenient.
   I would love to see you respond to make this happen.

   (Japanese)
   Box Drive(エクスプローラー上)で作成したショートカットファイル(.lnk)は、
   無視されるファイルの種類として対象となっており同期が出来ないことは認識してます。
   しかしながら業務上、Box Driveの利用が多くショートカットの作成することがありますが、
   同期されないことで共有もできず、またログアウトしたことで削除されてしまう。
   このような仕様だと大変不便に感じてます。
   実現に向けて是非対応してほしい。

   104 votes

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   not planned  ·  5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. Boolean search term support for web and Drive

    Would love to have boolean search support for both the web and Drive. If anything, an functional wildcard would be extremely useful.

    5 votes

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
    existing feature  ·  Adminramato (Admin, Box) responded

    Hi, we currently support the boolean operators AND, OR, and NOT. We support prefix matching on titles. You can find more information here: https://support.box.com/hc/en-us/articles/360043696314-Search-for-Files-Folders-and-Content.

11. Box Drive with FIDO 2

    I need the possibility to connect to Box Drive with FIDO 2

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Allow Box Drive Folders to be added to Windows Library

    My company has a lot of folders on Box, but only a few are relevant to what I do. In order to facilitate quicker access to the folders I use I created a Windows Library (Windows 10) and attempted to add the Box Drive folders I use to the Windows Library. But my attempts to do this resulted in Windows displaying a message "This folder can't be included because it is on a removable device" even though the Box Folder is on my Computer's C Drive. This capability works fine with Box Sync, but not Box Drive. Please make it so Box Drive Folders can be included in Windows Libraries.

    My company has a lot of folders on Box, but only a few are relevant to what I do. In order to facilitate quicker access to the folders I use I created a Windows Library (Windows 10) and attempted to add the Box Drive folders I use to the Windows Library. But my attempts to do this resulted in Windows displaying a message "This folder can't be included because it is on a removable device" even though the Box Folder is on my Computer's C Drive. This capability works fine with Box Sync, but not Box Drive. Please make it… more

    4 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Box Drive contextual icons

    Add/Update Box Drive icons to show if a folder is personal or shared and if it has a classification applied.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Box Drive Tour and Updates

    We have added Box Drive to our VDI image. At each login, a user logs into Box Drive as if it was the first time when logging into a VDI computer. We'd like the option to be able to skip the Box Tour as it doesnt need to repeat every time.

    Additionally, we'd like to disable Box Drive updates as we'd want to do them on a controlled basis on the image.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. BoxSign request from Box Drive

    It would be nice to send a box sign document straight from Box Drive instead of logging into the web app and doing it from there. We mostly use the Box drive in our company.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Configuring the Default Box Drive Folder Location

    In the latest version of Box Drive and OS it is no longer possibly to change the file path to a shared folder. This is causing many linking issues for my team as we work within shared files. Would love for this to be reconsidered again and put it the next box update.

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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17. We want to restore a file by ourselves in Box Drive, when our accidentally move/delete it.

    When using Box Drive, we often move/delete file(s) by mistake!

    We want easily check the history of actions taken to moved/deleted contents, in order to easily restore it to its original location in case of a mistake.

    (in Japanese)
    【誤操作でBox Driveのファイルを移動・削除した時、自分で復元したい】

    Box Driveを使用していると、ファイルを間違って移動/削除することがよくあります！

    ミスが起きた場合に簡単に元の場所に復元するために、移動/削除されたコンテンツの履歴を簡単に確認したいと考えています。

    59 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Admin, Box) responded

    This capability is not planned currently but we’ll keep you updated here. Thank you for you feedback! 

18. Offer preview of images for Box Drive or Box Sync.

    As a designer, when working on a publication, it would be helpful to be able to have a preview of images saved in Box for quicker identification directly from the Desktop Box Drive. Right now, we have to preview with Finder, which is an additional step and makes the process cumbersome. Thank you for your consideration.

    14 votes

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    2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Box Drive status bar icon

    When clicking the "box" icon pinned to the windows status bar, it opens up a search pop-up. Using Box Sync, clicking the icon pinned to the status bar would open up a new windows explorer window.

    With box drive, you have to right-click the icon, then click "open box folder". I would like the option to change this to function like Box Sync did.

    4 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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20. Box Drive should copy by default on macOS

    As described at https://support.box.com/hc/en-us/articles/4407737091219-Using-Box-Drive-on-macOS-File-Provider-Extension-FPE-mode

    a change when moving to newer Box Drive, or upgrading to Monterey, results in the serious change of drag and drop is now a move instead of a copy.

    If a user ever accidentally drags a file to their local drive, it takes it out of Box, and trashes the original, it eliminates the previous object ID for the file, it trashes all prior versions of the file.

    This simple mistake can break every link that a company may have for a particular object in documents, bookmarks, etc. Or, if the user doesn't realize they'd moved instead of copied, it can result in data loss along with the inaccessibility of the object for other Box users in the org. With the version history loss, a great amount of data loss can occur, along with lost auditing ability for tracking an undesirable/unapproved change to a file.

    As described at https://support.box.com/hc/en-us/articles/4407737091219-Using-Box-Drive-on-macOS-File-Provider-Extension-FPE-mode

    a change when moving to newer Box Drive, or upgrading to Monterey, results in the serious change of drag and drop is now a move instead of a copy.

    If a user ever accidentally drags a file to their local drive, it takes it out of Box, and trashes the original, it eliminates the previous object ID for the file, it trashes all prior versions of the file.

    This simple mistake can break every link that a company may have for a particular object in documents, bookmarks, etc. Or, if the user doesn't realize they'd moved… more

    7 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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