928 results found

1. Allow integrations to be run from Box Drive

   It would be great to be able to run integrations from Box Drive e.g send to DocuSign

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Enable Box Drive per individual User in Admin Console User Permissions

   Admins can individually enable Box Sync per user under Users Permissions. I want to be able to individually enable Box Drive per user.

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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3. Box drive - DIsk full because of "offline files"

   The hard drive of my computer is full (or a small free space available) because Box Drive is using a large part of the free space to load files that I don't want to see, they should stay in the cloud. I want to see on my computer only the files that are configured for "Off Line" access. Today there are more than 50 Gbytes on my computer that are useless.
   With box sync, I didn't get this issue, it's a new problem specific to box drive.
   It's a critical issue, my computer is running slowly because there is only some Gbytes still available. I will remove Box Drive if there is no plan to fix this issue

   The hard drive of my computer is full (or a small free space available) because Box Drive is using a large part of the free space to load files that I don't want to see, they should stay in the cloud. I want to see on my computer only the files that are configured for "Off Line" access. Today there are more than 50 Gbytes on my computer that are useless.
   With box sync, I didn't get this issue, it's a new problem specific to box drive.
   It's a critical issue, my computer is running slowly because there is only… more

   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Sync Box to an external hard drive

   This should go without saying, but internal hard disks are far too small for cloud storage to sync, especially when using the cloud storage for large files such as video editing. We have several Terabytes of data on ours that we access all the time, as a group of editors. It's an absolute dealbreaker that we're forced to use the default location of the local drive to sync files using Box Desktop, and we would like the option of choosing an external hard drive or even a secondary internal drive to sync to. Dropbox, iCloud, OneDrive, and Google Drive all have these options, albeit some are quite complicated to activate, but we're already settled on Box here so we'd like to not have to move to one of those to continue service.

   This should go without saying, but internal hard disks are far too small for cloud storage to sync, especially when using the cloud storage for large files such as video editing. We have several Terabytes of data on ours that we access all the time, as a group of editors. It's an absolute dealbreaker that we're forced to use the default location of the local drive to sync files using Box Desktop, and we would like the option of choosing an external hard drive or even a secondary internal drive to sync to. Dropbox, iCloud, OneDrive, and Google Drive all… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Unable to move Box files to new hard drive

   I added a larger, secondary drive to my computer, and I'd like to move the Box Drive and off line files to this second drive. This is because the C-drive is 90% full while the new terabyte drive is almost empty. I need to free up space on the C-drive. I was told "customizing the Box Drive folder does not change where Box Drive stores its app data or cached files, including items marked for offline use, so customizing the folder will not save disk space if you relocate the folder to another drive".

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Box Drive Accidental Deletion

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   When this happens, it literally deletes all of the files and folders from Box.  For the user that made the deletion, it will also remove them as a collaborator from those files and folders the user didn't own.

   This causes a number of issues and use cases:

   1. The user realizes the mistake, stops the deletion and restores all of the data from the Trash via the Box UI. -Since the user was removed as a Collaborator, it is physically impossible to restore the shared folders and files because those physically sit in the Owner's Trash.  The Owner or an Admin has to manually restore the data.  -Depending on the timing if the restore is done versus the deletion, the user may or may not still be a collaborator on the Parent/Child folders, thus causing Orphaned Folders and Files during the restore.  In this case, all of the Orphaned Files and Folders will be restored to the user that is restoring the data without any of the previous Collaborators

   2.  The user creates a ticket with the Admin and the Admin manually restores the data; however, this can still have all of the same issues as #1 unless the data is all restored without breaking the Parent/Child relationships

   Current Admin recommended steps for resolution:
   1.  Run the Collaboration Report EVERY day
   2.  As soon as the issue is reported, run the User Activity Report for the user for the last 30 days (this will help when checking the unique ID's of deleted versus restored in Step #10), specifically selecting the "Moved to trash" (under File Management) and "Removed collaborator" (under collaboration)
   3.  Filter through the report to see what folders the user has been removed from as well as how many items were deleted and from where (specifically looking for the parent folders to not cause orphaning when restoring)
   4.  Based on that list, take the Collaboration report from #1 and filter it based off of the user that made the deletions email in column I named Collaborator Login.  This provides the list of folders and folder Owners that once the data is restored could still possibly have data in their trash
   5.  Login to the user's account or have the user that deleted the data, change the Files and Folders Per Page to 100 in Account Settings
   6.  Go to the Trash and select the "Items I Deleted Drop" down and either select the items to restore or select "Restore All" (this could restore files that truly should be deleted)
   7.  If there were no errors restoring, then run the Activity report again with the same settings from step #2 and also include "Restored from trash" (Under File Management), if there were errors skip to Step #11 otherwise go to step #8
   8.  Filter the report for "Trash" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in a new sheet
   9.  Filter the report for "Undelete" and take all of the Unique ID's for the "Affected ID" Column G and de-dupe that in another new sheet
   10.  Compare those ID's, if they data sets are the same then all data has been restored.  Please note that if a "Restore all" was done on the trash this could include data deleted before that date and may have restore id  since the reports include 30 days
   11.  If the data sets don't match, then take the Collaboration report from #4 and as an Admin, log into each individual account and restore the deleted file from the Trash just like in #6 or reach out to the user's and have them do this (if files were orphaned, please check the root level for the user that restored the data)
   12.  To be 100%, the same activity report from #7 will need to be ran for every user that data was restored from but in this case only for the respective day and then compare the same way as step #10 with the existing ID's gathered in step #10
   13.  Finally, if still this doesn't line up log back into the account that deleted the data and check the root level for the possibly Orphaned files/folders

   This is the only way to be certain 100% everything has been restored

   Since the introduction of Box Drive end users that haven't read the documentation and skip through the walkthrough aren't used to seeing all of the files and folders.

   The user without realizing, then believes that all of these files and folders either aren't needed or are taking up physical space on their hard drive.  The user then either randomly deletes select files and folder or just deletes everything within Box Drive.  A solution is needed to either further alert or prevent this.  One other possible solution is to create a process to fully restore all of the deletions and collaborations.

   … more

   16 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Box Drive IO performance abysmal

   The performance of box drive read/write operations is sometimes a bit slow (10%) and other times abysmal.
   Based on tests, scrubbing through timeline in an editing software like premiere pro is jittery whereas it is fast on onedrive which I believe does delayed sync and doesn't impact IO that much.
   When unzipping a file containing numerous files and folders however the performance is so bad that it's not doable, it's in the neighborhood of 40x slower so a throughput of 140 MB/s turns into 3MB/s

   recommended actions: optimize IO of the mount point, providing option to turn off on the fly encryption, adding option to delay the reaction of the syncing mechanism

   The performance of box drive read/write operations is sometimes a bit slow (10%) and other times abysmal.
   Based on tests, scrubbing through timeline in an editing software like premiere pro is jittery whereas it is fast on onedrive which I believe does delayed sync and doesn't impact IO that much.
   When unzipping a file containing numerous files and folders however the performance is so bad that it's not doable, it's in the neighborhood of 40x slower so a throughput of 140 MB/s turns into 3MB/s

   recommended actions: optimize IO of the mount point, providing option to turn off on the… more

   9 votes

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   2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
   delivered  ·  AdminAnonymous (Admin, Box) responded

   Box Drive beta is complete, and this capability is now available in the latest public release. To install the Windows version with ARM support, visit https://www.box.com/resources/downloads. For release details, see https://support.box.com/hc/en-us/articles/43804162052627-Box-Drive-v2-47-for-Windows-Release-Notes.

8. Box Drive Path in MacOS

   Now I am updating my MacOS. According to "https://support.box.com/hc/en-us/articles/4407737091219-Using-Box-Drive-on-macOS-File-Provider-Extension-FPE-mode", my box path was changed from "~/Box" to "~/Library/CloudStorage/Box-Box". It is inconvenient to search files in my editor because the files are located far away from my home directory. Can I fix this issue? Dropbox is still located "~/Dropbox".

   5 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Box Drive Backup Controls

   Please allow me to use Box Drive to backup files to the cloud (not sync them). Allow me to designate folders where I add files that are (a) added to the cloud and (b) removed from local storage. Allow me to choose when the removal happens (e.g. every night at midnight).

   3 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. Box drive for surface pro

    I have the latest surface pro laptop, but it says box drive is not compatible with this device. I use the drive version heavily for work and prefer not use a different content management software. . Surface pro suggested reaching out to box for support. The model features the Snapdragon X plus (10 core)/ X Elite. Can you provide an update that makes the drive compatible?

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. I would like shortcut files created on Box Drive to be reflected on Box Web as well.

    I am aware that shortcut files (.lnk) created in Box Drive (on Explorer) are ignored as a file type and cannot be synchronized.
    However, in my work, I use Box Drive a lot and sometimes create shortcuts, but I can't share them because they are not synced, and they are deleted when I log out of the system.
    I feel this kind of specification is very inconvenient.
    I would love to see you respond to make this happen.

    (Japanese)
    Box Drive(エクスプローラー上)で作成したショートカットファイル(.lnk)は、
    無視されるファイルの種類として対象となっており同期が出来ないことは認識してます。
    しかしながら業務上、Box Driveの利用が多くショートカットの作成することがありますが、
    同期されないことで共有もできず、またログアウトしたことで削除されてしまう。
    このような仕様だと大変不便に感じてます。
    実現に向けて是非対応してほしい。

    104 votes

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    not planned  ·  5 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Box Drive - Settings to include email and notification

    "Settings"-"Email and notification"
    It is available on Box-web, but not avilable on Box-Drive. I need notification setting on Box-Drive.

    2 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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13. View in Box Drive from Box.com

    Our team primarily uses Box Drive. When we send Box.com links around, it is very cumbersome to then have to navigate to the file in Box Drive if you need to use Box Drive to access it.

    A button should be added to the web version of Box.com to "View in Box Drive" which would then launch the Finder (Mac) or Explorer (Windows) location of that file in Box Drive.

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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14. Offer preview of images for Box Drive or Box Sync.

    As a designer, when working on a publication, it would be helpful to be able to have a preview of images saved in Box for quicker identification directly from the Desktop Box Drive. Right now, we have to preview with Finder, which is an additional step and makes the process cumbersome. Thank you for your consideration.

    14 votes

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    2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Allow Box Drive Folders to be added to Windows Library

    My company has a lot of folders on Box, but only a few are relevant to what I do. In order to facilitate quicker access to the folders I use I created a Windows Library (Windows 10) and attempted to add the Box Drive folders I use to the Windows Library. But my attempts to do this resulted in Windows displaying a message "This folder can't be included because it is on a removable device" even though the Box Folder is on my Computer's C Drive. This capability works fine with Box Sync, but not Box Drive. Please make it so Box Drive Folders can be included in Windows Libraries.

    My company has a lot of folders on Box, but only a few are relevant to what I do. In order to facilitate quicker access to the folders I use I created a Windows Library (Windows 10) and attempted to add the Box Drive folders I use to the Windows Library. But my attempts to do this resulted in Windows displaying a message "This folder can't be included because it is on a removable device" even though the Box Folder is on my Computer's C Drive. This capability works fine with Box Sync, but not Box Drive. Please make it… more

    4 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Disable Box Drive keyboard shortcut

    We'd like a way to disable or change the Box Drive shortcut on keyboards for Mac’s (cmd+ alt + ctrl + space )

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
    delivered  ·  Anonymous responded

    More information on how to do this can be found at the bottom of this article: https://community.box.com/t5/Deploying-Managing-Box-Drive/Technical-Information-for-Box-Drive-Administrators/ta-p/37454

17. can_view_path not reflecting in Box Drive

    We are utilizing the canviewpath api so whenever a folder is collaborated on this feature gets enabled. So rather than a user seeing just the folder they were collaborated in on their root level, they get to see the entire folder structure of where that folder exists. When this feature gets enabled it reflects immediately in the Box web app and the Box mobile app, but not in Box Drive. Sometimes it can takes days before the change takes effect. So during that time the folder is not available to the user in Box Drive. The only fixes we have found are if you use the Box Drive search and then click "Open Containing Folder" for that particular folder or log out of Box Drive. Both of these are not ideal. We would like to have Box Drive reflect the changes without any user intervention.

    We are utilizing the canviewpath api so whenever a folder is collaborated on this feature gets enabled. So rather than a user seeing just the folder they were collaborated in on their root level, they get to see the entire folder structure of where that folder exists. When this feature gets enabled it reflects immediately in the Box web app and the Box mobile app, but not in Box Drive. Sometimes it can takes days before the change takes effect. So during that time the folder is not available to the user in Box Drive. The only fixes… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Box Drive installation improvements

    While I am submitting this for Box Drive, I think this should apply to all .msi installers from Box. Is there a way that we can see the version info in the file Properties - > Details? I know that .msi installation makes this trickier than .exe but it is difficult to determine if the website Download link gave me the most recent version or not.

    There have been instances where the download from the website (https://www.box.com/resources/downloads#:~:text=Download%20Box%20Drive%20for%20Windows%20(64%20bit) gave me an older version than a user who had Box Drive installed with auto-updates enabled.

    If something as simple as a administrator web-page with a translation table that shows what version a revision number GUID or content created time-stamp refer to.

    Additionally, I see this idea was shot down ~5.5 years ago, so I hope it can be reconsidered:
    https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/36112060-box-drive-install-to-be-shown-as-box-drive-inste

    It would make more sense if Box Drive reported as Box Drive in installed programs instead of just Box. Other installations have their full product name - Box Tools, Box for Office and it is easier to intuit what it represents.

    While I am submitting this for Box Drive, I think this should apply to all .msi installers from Box. Is there a way that we can see the version info in the file Properties - > Details? I know that .msi installation makes this trickier than .exe but it is difficult to determine if the website Download link gave me the most recent version or not.

    There have been instances where the download from the website (https://www.box.com/resources/downloads#:~:text=Download%20Box%20Drive%20for%20Windows%20(64%20bit) gave me an older version than a user who had Box Drive installed with auto-updates enabled.

    If something as simple as a… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Localized Box Drive UI

    Users are happy with localized web UI. Many are expecting the same for Box desktop tools, especially Box Drive

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    0 comments  ·  Desktop  ·  Delete…  ·  Admin →
    delivered  ·  AdminPavel (Product Manager, Box) responded

    Box Drive for Windows was localized and released with version 2.1 in November 2018.

20. Remove Box Drive path limit 260 characters in Windows

    Support longer than 260 character paths in Windows for Box Drive as this not a limitation in Windows but a limitation in Box Drive

    Due to Box user rights logic, we often have very long folder paths and file names. Our all workstations are Windows 10/11 workstations. Most of our users prefer the Box Drive solution over the Box.com web app.

    This leads to a situation where often paths in Box Drive are longer than 260 characters.

    Windows supports MAX_PATH which lifts the 260 character restriction: https://learn.microsoft.com/en-us/windows/win32/fileio/maximum-file-path-limitation?tabs=registry

    This instruction is referred in the Box instructions on this topic that state the 260 restriction
    https://support.box.com/hc/en-us/articles/360044196773-Troubleshooting-Uploads-to-Box
    https://support.box.com/hc/en-us/articles/360043695854-Windows-Specific-Limitations-for-Box-Drive

    We would request that Box Drive would support longer paths in Windows workstations.

    Support longer than 260 character paths in Windows for Box Drive as this not a limitation in Windows but a limitation in Box Drive

    Due to Box user rights logic, we often have very long folder paths and file names. Our all workstations are Windows 10/11 workstations. Most of our users prefer the Box Drive solution over the Box.com web app.

    This leads to a situation where often paths in Box Drive are longer than 260 characters.

    Windows supports MAX_PATH which lifts the 260 character restriction: https://learn.microsoft.com/en-us/windows/win32/fileio/maximum-file-path-limitation?tabs=registry

    This instruction is referred in the Box instructions on this topic that state… more

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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