9984 results found

1. Make camera requirement optional for Box Mobile app installation

   We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

   Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

   From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with high-security standards.

   We kindly request Box to make the camera feature optional so that we can securely and efficiently use the native app on these specialized devices.

   We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

   Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

   From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with… more

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2. Send files stopped when find error in files...

   Hello support guys.
   I'm facing a problem and I want to ask for your help...
   I usually send many files at the same time and sometimes the sending stops and the remaining files are waiting for the stopped file to be resolved before proceeding with the rest... I don't sit in front of the computer looking at the uploads and when I come back to see if it's finished the process is there waiting for my resolution...
   Isn't there a way for the files that are OK to follow the flow and only wait at the end of the process for the particular file that caused the problem?
   The way it is, work here is not productive.
   Thanks

   Hello support guys.
   I'm facing a problem and I want to ask for your help...
   I usually send many files at the same time and sometimes the sending stops and the remaining files are waiting for the stopped file to be resolved before proceeding with the rest... I don't sit in front of the computer looking at the uploads and when I come back to see if it's finished the process is there waiting for my resolution...
   Isn't there a way for the files that are OK to follow the flow and only wait at the end of the process… more

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3. For Anonymous users hide names of Create by and Modified By on Box Web

   Due to PII concerns please hide the names of created by or modified by when a anonymous user visits the Box Web App and is browsing content or previewing content.

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4. Support for shared links in MCP

   Add a shared link resolution tool to the Box MCP server that accepts a Box shared link URL and returns the corresponding file or folder ID and metadata. Shared links are the primary way our users share content in Box, and without this capability, an agent cannot act on a shared link that a user provides directly. Users share links with colleagues as a natural part of their workflow; they should be able to share them with an AI agent the same way.

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   gathering feedback  ·  AdminKamil Kinastowski (Admin, Box) responded

   Happy to hear more about that idea!

   Could you please book a time with me using this link:

   https://calendar.app.google/NCUtA2JYf4mAr37u6

   
   

5. Allow users to save column width settings in folder view (Box Web and Box Drive)

   Description:
   Currently, when viewing folders in Box (both Web and Box Drive), the default column widths for fields like "Name" and "Modified Date" are too narrow. Users must manually adjust the column widths every time they open a folder. However, these adjustments are not saved, and the view resets to the default narrow widths.
   This causes inconvenience and reduces productivity, especially for users who frequently work with long file names or need to sort by date.
   Feature Request:

   Enable users to save their preferred column widths in folder views.
   Apply saved settings persistently across sessions and folders.
   Optionally allow administrators to set default column widths for their organization.

   This feature would greatly improve usability and efficiency for many Box users.

   Description:
   Currently, when viewing folders in Box (both Web and Box Drive), the default column widths for fields like "Name" and "Modified Date" are too narrow. Users must manually adjust the column widths every time they open a folder. However, these adjustments are not saved, and the view resets to the default narrow widths.
   This causes inconvenience and reduces productivity, especially for users who frequently work with long file names or need to sort by date.
   Feature Request:

   Enable users to save their preferred column widths in folder views.
   Apply saved settings persistently across sessions and folders.
   Optionally allow administrators… more

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6. Suggested Prompts with Custom Agent in the Box App for iOS and Android

   Currently the AI feature of the Box App for iOS and Android does not include customized suggested prompts with custom agents. I would like to have suggested prompts available on custom agents in the Box App. We've created several custom agents with unique suggested prompts. Without access to these prompts in the Box App, it limits its usefulness to us, or at least requires more effort from the end-user to retrieve what they need.

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7. Leveraging AI for administrative tasks

   I’d like to leverage AI to handle administrative tasks, such as identifying users who are barely using Box and removing them if they do not need a license. Right now, I can run a report, but it would be helpful if I could ask AI to show me all low-volume users. I’d also like to be able to look at high-volume users and activity that may indicate something beyond just doing their job.

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8. Clarification needed for “Invite Collaborator” event behavior in User Activity Report　ユーザーアクティビティレポートにおける「コラボレータの招待」イベント仕様の明確化について

   【Description】
   In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
   Specifically, the “Invite Collaborator” event is not logged in the following cases:

   When the invited user has “Automatically accept collaboration invites” enabled
   When a group is invited

   As a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
   Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
   【Request】
   Please clarify and document(https://support.box.com/hc/ja/articles/4415012490387) the following:

   Under what conditions the “Invite Collaborator” event is not recorded
   The relationship and differences between “Invite Collaborator”, “Accepted Invite”, and related events (e.g., auto-accepted invites, group collaborations)

   This would help administrators accurately interpret User Activity Reports and track collaboration activities more effectively.

   【内容】
   ユーザーアクティビティレポートにおいて、「コラボレータの招待」と「招待の承諾」のイベント間に不整合が見られます。
   具体的には、以下のケースにおいて「コラボレータの招待」が記録されません：

   招待先ユーザーが「コラボレーションへの招待を自動的に承諾する」を有効化している場合
   グループを招待した場合

   このため、本来一連の処理であるはずの招待および承諾イベント間で、ログ件数に大きな差異が発生します。
   現状、この挙動は公式ドキュメントに明記されておらず、「コラボレータの招待」イベントの制約が把握しにくい状況です。
   【要望】
   以下について明確化および公式ドキュメント(https://support.box.com/hc/ja/articles/4415012490387)への記載をお願いします：

   「コラボレータの招待」イベントが記録されない条件
   「コラボレータの招待」と「招待の承諾」および関連イベント（自動承認、グループ招待等）との関係および差異

   これにより、管理者がユーザーアクティビティレポートを正しく解釈し、コラボレーションの監査を適切に行うことが可能になります。

   【Description】
   In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
   Specifically, the “Invite Collaborator” event is not logged in the following cases:

   When the invited user has “Automatically accept collaboration invites” enabled
   When a group is invited

   As a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
   Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
   【Request】… more

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9. Add an option to disable/turn off hover link previews in Box Notes

   The current hover link preview UI in Box Notes is highly intrusive and significantly disrupts the writing and editing workflow.

   When moving the cursor around the document, these previews constantly flicker on and off. The biggest issue occurs when multiple hyperlinks are listed consecutively: the previews pop up and overlap with each other, completely blocking the subsequent text. Users are forced to make extra mouse movements or clicks just to dismiss them and read the text underneath.

   Since there is currently no way to turn this feature off, I would like to request the following improvements:

   A toggle switch to completely disable the hover preview feature in settings.

   A hover delay, so previews only appear if the cursor rests on a link for a certain amount of time.

   A UI redesign to ensure previews appear in a non-intrusive location and never overlap or block text.

   This improvement is urgently needed for a better and smoother user experience. If you are experiencing the same frustration, please vote for this idea!

   The current hover link preview UI in Box Notes is highly intrusive and significantly disrupts the writing and editing workflow.

   When moving the cursor around the document, these previews constantly flicker on and off. The biggest issue occurs when multiple hyperlinks are listed consecutively: the previews pop up and overlap with each other, completely blocking the subsequent text. Users are forced to make extra mouse movements or clicks just to dismiss them and read the text underneath.

   Since there is currently no way to turn this feature off, I would like to request the following improvements:

   A toggle switch to… more

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10. Controlling the Visibility of External Collaboration Folders in Box Drive via Admin Settings

    We would like administrators to be able to control the visibility of external folders in Box Drive via the Admin Console.

    [Background]
    When using Box Drive, the following security risks exist:
    ・Risk of data leakage due to user error: Files or folders may be accidentally dragged and dropped into external collaboration folders.
    ・Risk of ransomware spreading to external tenants: If a user falls victim to ransomware, the encryption attack may also affect external collaboration folders belonging to other companies.

    [Details]
    We would like administrators to be able to control the visibility of external folders in Box Drive via the Admin Console. Rather than users configuring this themselves, we want administrators to be able to enforce the hiding of external collaboration folders through Admin settings.
    ・Control scope: the enterprise level and the group level.
    ・Target: External Folders
    ・Control details: Toggle display/hide on Box Drive (access remains available via the web app)
    ・Configuration permissions: Only administrators can change settings (end users cannot make changes)
    ・Scope of application: All users at once, or on a per-user or per-group basis

    [How it works when implemented]
    ・When an administrator enables “Hide External Folders,” only internal company folders will be displayed in the end user’s Box Drive.
    ・Access to external collaboration folders remains possible via the Box web app (ensuring business continuity).

    Please note that the content of this previously published article allows users to choose whether to show or hide external folders, which fails to eliminate security risks;
    therefore, this request is different from that one.
    https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/36186751-hide-folders-from-box-drive
    Furthermore, it appears that the votes for the feature I am requesting in this request have likely been diverted to this existing article.

    following is Japanese

    Box Driveにおける外部コラボレーションフォルダの表示/非表示を管理者制御する機能

    [背景]
    Box Drive利用時、以下のセキュリティリスクがある。
    ・誤操作による情報漏洩リスク： ファイルやフォルダを誤って外部コラボフォルダへドラッグ＆ドロップしてしまう
    ・ランサムウェア被害時の他社テナントへの波及リスク：ユーザーがランサムウェア被害にあった際に、外部コラボされている他社フォルダについても暗号化被害が出てしまう。

    [詳細]
    Admin Consoleから、Box Driveに表示するフォルダの種別を制御できる。ユーザーでの操作ではなく、管理者側における設定で、外部コラボフォルダの非表示を強制することができる。
    ・制御単位：企業（Enterprise）単位、および、グループ単位で設定できる。
    ・制御対象：外部フォルダ
    ・制御内容：Box Drive上での表示・非表示の切り替え（一方、Webアプリ上では引き続きアクセス可能）
    ・設定権限：管理者のみが設定変更可能（エンドユーザーは変更不可）
    ・適用範囲：全ユーザー一括、または、ユーザー単位、グループ単位

    [実装された場合の動作イメージ]
    ・管理者が「外部フォルダ非表示」を有効化すると、エンドユーザーのBox Driveには自社内フォルダのみが表示される
    ・外部コラボフォルダへのアクセスはBox Webアプリ経由では引き続き可能（業務継続性を担保）

    We would like administrators to be able to control the visibility of external folders in Box Drive via the Admin Console.

    [Background]
    When using Box Drive, the following security risks exist:
    ・Risk of data leakage due to user error: Files or folders may be accidentally dragged and dropped into external collaboration folders.
    ・Risk of ransomware spreading to external tenants: If a user falls victim to ransomware, the encryption attack may also affect external collaboration folders belonging to other companies.

    [Details]
    We would like administrators to be able to control the visibility of external folders in Box Drive via the Admin… more

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11. Need more explanation for "Unknown IP" on User Activity Report

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
    If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
    However, they can not find which pattern it falls into from just the "Unknown IP" description.

    For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.

    This is an improvement request.

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it… more

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12. Restore Client ID Visibility for Platform Apps

    A recent update to the Box UI moved all applications into the “Platform” section of the Admin Console. With this change, the ability to search by Client ID appears to have been removed, and only the application name or Box app owner is shown in the details view.

    For larger environments like ours, this will impact efficiency. We manage thousands of custom apps, and Client ID search has been a critical method for quickly searching, reviewing and approving or denying box custom app requests.

    This request is to restore Client ID visibility within the app details view or reintroduce Client ID search functionality on the Platform Apps page to support scalable administration.

    A recent update to the Box UI moved all applications into the “Platform” section of the Admin Console. With this change, the ability to search by Client ID appears to have been removed, and only the application name or Box app owner is shown in the details view.

    For larger environments like ours, this will impact efficiency. We manage thousands of custom apps, and Client ID search has been a critical method for quickly searching, reviewing and approving or denying box custom app requests.

    This request is to restore Client ID visibility within the app details view or reintroduce Client… more

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13. Show in Box Drive or Reveal in Finder from Box Web

    When I am looking at file in Box on a web browser, I want a button that takes me straight to the file in Box Drive/a macOS Finder window. We can already do that in the other direction (see attached, "View on Box.com"); it would be convenient to be able to do this in both directions. I don't know what the Windows equivalent is. Thanks for your consideration.

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14. Different sort options for different folders

    I would like the option to sort my home folder by "Last Accessed" and other folders by "Name". Currently we can only sort one way. Thank you.

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15. If we could toggle an Alpha Numeric sorting feature rather than the current system.

    As an institution that has thousands of photos that are already labeled by our current archive system, it would be incredibly helpful to have files be able to be sorted by an alpha-numeric approach. Such as, ST-A1, ST-A2, ST-A3, ST-A110 rather than ST-A1, ST-A110, ST-A2, ST-A3.

    I'm suggesting introducing a toggle or dropdown sorting option, as to not mess up current systems. I understand that adding a 0 in front of numbers is the suggested method, however that would not work in this case as it would change the item's ID system. It seems to me that sorting is one of the major frustrations in using box, and an update and adding more options in this area seems appropriate.

    As an institution that has thousands of photos that are already labeled by our current archive system, it would be incredibly helpful to have files be able to be sorted by an alpha-numeric approach. Such as, ST-A1, ST-A2, ST-A3, ST-A110 rather than ST-A1, ST-A110, ST-A2, ST-A3.

    I'm suggesting introducing a toggle or dropdown sorting option, as to not mess up current systems. I understand that adding a 0 in front of numbers is the suggested method, however that would not work in this case as it would change the item's ID system. It seems to me that sorting is one… more

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16. Regarding how to handle abnormal termination in BoxRelay

    I would like to be able to forcibly terminate "in progress" tasks that have been interrupted due to an error in BoxRelay.

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17. API Endpoint to Manage Custom Apps

    There are not currently any API endpoints to call for custom apps - ideally there would be the ability to manage scopes, disable/deauthorzie + enable/authorize, delete apps (both server and user auth)

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18. When will radio button or checkbox capabilities come out?

    Radio button or checkbox capabilities on Forms to DocGen creation. E.g. forms that only allow for checks or X's.

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    0 comments  ·  Box Doc Gen  ·  Delete…  ·  Admin →
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19. Auto-Generated/System Generated Folder Creation via API

    Currently, if your enterprise settings have the 'Restrict Content Creation' setting as enabled, it also stops any root level folders appearing that are generated by Box, such as the "My Sign Requests folder"

    My understanding is that this folder's existence makes it so a user doesn't have to specify a folder for the sign request to go into. However, the lack of this folder existing makes it so that you do need to specify a folder for each request. We have many users who would prefer that all of their sign requests are present in the same folder, that leaves me with two current options:

    1) Make a new folder for everyone; as well as any future users who get provisioned
    2) Perform the following actions for everyone that we want the folder to exist for:

    a) Perform a managed log in for an affected user
    b) Start a Sign Request
    c) Back out of the request to generate the folder
    d) Log out of the managed log in instance

    Then after performing that for everyone, we would re-enable the 'Restrict Content Creation' setting again.

    It would have been ideal if we could use the API to generate any of these types of system-generated folders, such as My Sign Requests, My Box Notes, My Canvases, etc. even if the root level creation is restricted to admins.

    Currently, if your enterprise settings have the 'Restrict Content Creation' setting as enabled, it also stops any root level folders appearing that are generated by Box, such as the "My Sign Requests folder"

    My understanding is that this folder's existence makes it so a user doesn't have to specify a folder for the sign request to go into. However, the lack of this folder existing makes it so that you do need to specify a folder for each request. We have many users who would prefer that all of their sign requests are present in the same folder, that leaves… more

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    0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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20. Create request process to allow certain TLDs to make free accounts

    We need to share content with an external party with a .legal email domain
    However, this domain is not allowed to make a personal account
    As this is not our domain, we can't make it a managed domain

    This means we have to use a separate product or a more insecure method to share content with these users.

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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