10051 results found

1. Collections View - Bring back view of all folders

   Bring back the folder view on collections. As someone who utilizes collections for many different purposes, the new view with folders showing at the very top and needing to expand is not helpful.

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   0 comments  ·  Collections  ·  Delete…  ·  Admin →
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2. Box Automate: Support for “Form Metadata Template”

   When a large number of metadata fields are captured via Forms, mapping each variable to metadata fields within the workflow becomes time-consuming and complex.

   It would be highly beneficial to support applying metadata to files using a “Form Metadata Template,” similar to Relay, to simplify workflow creation.

   formsで入力するメタデータフィールドが多い場合、ワークフロー内でフォームで取得した変数をメタデータフィールドにマッピングするのに手間がかかってしまいます。
   Relayと同様に「Formメタデータテンプレート」を使ってファイルにメタデータを付ける操作もサポートしてほしい。

   5 votes

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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3. Enhance Metadata Input Fields in Box Forms (Multi-line Support & Character Limit)

   [Background and Problem]
   A customer is looking to migrate their FAQ management system from Microsoft Lists to Box. Their plan is to store the FAQ answers as metadata. However, we have received feedback that this is impractical because the metadata input field in Box Forms is restricted to a single line, making it difficult to enter long answers.

   Below are our feature improvement requests.

   1. Multi-line Input Support
      We request the ability to either adjust the height of the text input field for metadata, or to select the same format as the "Long Text" field for metadata fields.

   2. Increased Character Limit (Optional)
      We also have a comment from the customer regarding the character limit for the metadata field in Forms:
      "While 400 characters for Japanese is sufficient for basic needs, it would be even better if it were expanded to around 1,000 characters to allow for more detailed information and broaden its use."

   ＝＝＝＝＝＝＝＝＝
   【背景と課題】
   現在、Microsoft ListsでFAQ管理を行っている顧客がBoxへの移行を検討しています。 この際、FAQの回答をメタデータに格納する計画ですが、Box Formsのメタデータ入力欄が単一行であるため、「これでは長文の回答が入力できず、実用的ではない」というフィードバックを受けました。

   以下、機能改善のリクエストです。

   1. 入力フィールドの複数行化
      メタデータ用のテキスト入力フィールドの高さを調整できる、または「ロングテキスト」フィールドと同じ形式をメタデータフィールドでも選択できるようにしてほしい。

   2. 入力文字数の拡張　※オプショナル
      Formsのメタデータフィールドに入力できる文字数に関しても、顧客からコメントをいただいております。
      「日本語で400文字あれば最低限の用途では問題ないが、より詳細な情報を記述できるよう、1000文字程度まで拡張されると活用の幅が広がり、さらに良い」

   [Background and Problem]
   A customer is looking to migrate their FAQ management system from Microsoft Lists to Box. Their plan is to store the FAQ answers as metadata. However, we have received feedback that this is impractical because the metadata input field in Box Forms is restricted to a single line, making it difficult to enter long answers.

   Below are our feature improvement requests.

   1. Multi-line Input Support
      We request the ability to either adjust the height of the text input field for metadata, or to select the same format as the "Long Text" field for metadata fields.

   2. Increased Character Limit… more

   21 votes

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   not planned  ·  1 comment  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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4. The Collections page on Box has changed and it is less user friendly now. It now also includes files and folders, which is not what I want

   Please remove the files and folders from the Collections page

   2 votes

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   0 comments  ·  Collections  ·  Delete…  ·  Admin →
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5. workflow notification send to groups

   Be able to send automation workflow notifications to groups instead of individual email addresses

   2 votes

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   1 comment  ·  Box Automate  ·  Delete…  ·  Admin →
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6. Create folders during file moves or copies

   Create folders during file moves or copies:
   User pain point: When moving or copying a file, users cannot create a new destination folder directly from the move/copy dialog. They have to cancel or leave the action, create the folder beforehand, and then restart the move or copy process.

   Requested improvement: Add a “Create New Folder” option within the move and copy dialog, allowing users to create the destination folder without interrupting their current action.

   Expected benefits:
   - A smoother, more intuitive user journey
   - Fewer unnecessary steps
   - Time savings for users
   - Improved overall experience when organising files.

   •  

   2 votes

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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7. I want to set separate sharing restrictions for AI Home and Box Automate in [Additional collaboration configuration].

   Due to our policy of not allowing end users to invite collaborators, we have configured [Additional collaboration configuration] to [Restrict all collaboration and shared links] in order to deploy AI Home. While this setting is effective for deploying AI Home, it also restricts sharing in Box Automate, which prevents other users from running workflows whose trigger is set to [Manual Start].
   As a result, it is difficult for us to migrate from Relay to Automate. Although Automate offers more flexible and extensible functionality than Relay, this limitation prevents us from taking full advantage of it, which feels like a significant missed opportunity.
   It would be ideal if AI Home and Automate could be configured separately. This would allow us to maintain strict collaboration policies while still fully leveraging both AI Home and Box Automate.

   （日本語）
   エンドユーザーに招待させない運用のため、AI Homeの展開にあたり [追加のコラボレーション構成] を [すべてのコラボレーションと共有リンクを制限する] に設定しています。この設定はAI Homeの展開には有効ですが、一方でBox Automateの共有も制限してしまい、[手動で開始] のワークフローを他ユーザーが実行できません。
   その結果、RelayからAutomateへの移行が難しくなっています。Automateは、Relayよりも柔軟で拡張性の高い機能を備えているにもかかわらず、この制約によって十分に活用できないのは非常にもったいないと感じています。
   AI HomeとAutomateを別々に設定できるようになると理想的です。これにより、厳格なコラボレーションポリシーを維持したまま、AI HomeとBox Automateの両方を最大限活用できるようになります。

   Due to our policy of not allowing end users to invite collaborators, we have configured [Additional collaboration configuration] to [Restrict all collaboration and shared links] in order to deploy AI Home. While this setting is effective for deploying AI Home, it also restricts sharing in Box Automate, which prevents other users from running workflows whose trigger is set to [Manual Start].
   As a result, it is difficult for us to migrate from Relay to Automate. Although Automate offers more flexible and extensible functionality than Relay, this limitation prevents us from taking full advantage of it, which feels like a significant… more

   3 votes

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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8. Align page numbering between Box browser preview and desktop app for PPT files

   When previewing the same PPTX file in a browser versus opening it in the desktop app, the page numbering differs. The browser preview counts the cover page as page 1, while the desktop app does not count the cover page (the page after the cover becomes page 1).

   PowerPoint itself has a setting to exclude the cover page from the page count, but Box's preview feature does not support this setting, causing a one-page offset between the two views.

   This creates confusion in practice — for example, a reviewer referencing "page 35" based on the browser preview may find it labeled "page 34" when a colleague opens the same file on desktop. This kind of mismatch causes miscommunication when teams and clients discuss specific pages of a document.

   We've confirmed that PowerPoint Web (Office Online) already respects this setting and matches the desktop app's numbering. We'd like Box's preview feature to be updated the same way, so that page numbers stay consistent across browser preview, desktop, and PowerPoint Web.

   When previewing the same PPTX file in a browser versus opening it in the desktop app, the page numbering differs. The browser preview counts the cover page as page 1, while the desktop app does not count the cover page (the page after the cover becomes page 1).

   PowerPoint itself has a setting to exclude the cover page from the page count, but Box's preview feature does not support this setting, causing a one-page offset between the two views.

   This creates confusion in practice — for example, a reviewer referencing "page 35" based on the browser preview may find it… more

   2 votes

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   0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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9. Can we get the ability to set which agent is the default agent per hub?

   It would be great if we could set which agent is the default for each hub. If left blank, then the default Box agent is selected. If we have an agent for each hub, our users may forget to switch the agent as they switch between hubs.

   21 votes

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   researching  ·  1 comment  ·  Box AI  ·  Delete…  ·  Admin →
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10. Support Custom Domain Authentication for Box Sign (DKIM / DMARC Alignment)

    Problem:
    Currently, Box Sign notification emails are sent strictly using noreply@box.com. Because Box Sign does not support custom DKIM or return-path alignment for customer domains, recipient mail servers (especially enterprise security gateways for local enterprisess which doesn't uses world wide system such as ms outlook, gmail server system) frequently flag or block these emails as spam/phishing due to strict DMARC policies.

    Requested Feature:
    Please support Custom Domain Authentication (such as providing SendGrid Automated Security CNAME records) for Box Sign, allowing customers to align DKIM/SPF/DMARC with their own corporate domain (e.g., @company.com).

    Impact:
    This is critical for enterprise customers who rely on Box Sign for external B2B contracts without missing important signature request notifications.

    Problem:
    Currently, Box Sign notification emails are sent strictly using noreply@box.com. Because Box Sign does not support custom DKIM or return-path alignment for customer domains, recipient mail servers (especially enterprise security gateways for local enterprisess which doesn't uses world wide system such as ms outlook, gmail server system) frequently flag or block these emails as spam/phishing due to strict DMARC policies.

    Requested Feature:
    Please support Custom Domain Authentication (such as providing SendGrid Automated Security CNAME records) for Box Sign, allowing customers to align DKIM/SPF/DMARC with their own corporate domain (e.g., @company.com).

    Impact:
    This is critical for enterprise customers who… more

    2 votes

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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11. box edit

    Detect whether Box Edit is running before prompting users to reinstall Box Tools

    Summary

    When Box Edit fails to launch automatically after Windows starts, Box repeatedly prompts users to install or update Box Tools, even when the latest version is already installed.

    This creates an unnecessary installation loop because the actual problem is that Box Edit is not running, not that Box Tools is missing or outdated.

    Steps to Reproduce

    Box Tools is installed and up to date.

    Box Edit is registered to start automatically with Windows.

    Box Edit fails to launch during Windows startup, so BoxEdit.exe is not running.

    Open a file from the Box web interface.

    The browser repeatedly asks the user to install or update Box Tools.

    Actual Result

    Even after reinstalling the latest version of Box Tools, the browser continues to display the same installation prompt.

    If Box Edit is launched manually, the browser immediately detects it and file editing works normally.

    Expected Result

    Before prompting the user to reinstall Box Tools, Box should first check whether:

    Box Tools is installed.

    BoxEdit.exe is currently running.

    If Box Tools is installed but Box Edit is not running, display a message such as:

    "Box Edit is installed but is not currently running. Please launch Box Edit and try again."

    Benefits

    Prevents unnecessary reinstallation loops.

    Helps users identify the real cause immediately.

    Reduces support requests.

    Improves the overall user experience.

    Detect whether Box Edit is running before prompting users to reinstall Box Tools

    Summary

    When Box Edit fails to launch automatically after Windows starts, Box repeatedly prompts users to install or update Box Tools, even when the latest version is already installed.

    This creates an unnecessary installation loop because the actual problem is that Box Edit is not running, not that Box Tools is missing or outdated.

    Steps to Reproduce

    Box Tools is installed and up to date.

    Box Edit is registered to start automatically with Windows.

    Box Edit fails to launch during Windows startup, so BoxEdit.exe is not running.

    … more

    2 votes

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    0 comments  ·  New UI  ·  Delete…  ·  Admin →
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12. Allow automate to apply to multiple folders

    I would like for the ability to create one Automate workflow and apply it to multiple folders I choose. Currently, I have to create a separate Automation workflow for each folder and if I need to update the workflow I would need to go back and update all of them which could lead to mistakes.

    2 votes

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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13. Enhanced Hub Reporting

    Content published to Hubs can be previewed across folders by any user who has access to the Hub, regardless of their folder-level permissions. While this is a great strength of Hubs, it also introduces security risks.

    The current Hub reporting is not sufficient for Box Admins to properly manage this. Box Admins would like to regularly review the content published to Hubs in order to mitigate security risks.

    If more detailed reporting were available, Admins could, for example, generate lists by Hub owner and ask each Hub owner to review and clean up their own Hubs.

    Example fields:

    Hub title
    Hub owner
    Published content name
    Folder
    Parent folder
    …etc.

    Hubに掲載されたコンテンツは、Hubへのアクセス権があるユーザーはフォルダの権限に関わらず横断的にプレビューできてしまいます。
    これはHubのいい点でもありますが、セキュリティリスクでもあります。
    現在のHubレポートではBox管理者が管理するためには不十分です。
    Box管理者は定期的にHubに掲載されているコンテンツの確認をして、それが適切かを判断し、セキュリティリスクを軽減したいです。
    Hubレポートでコンテンツの情報が取得できれば、管理者はHubの作成者別にリストを配布して、Hub作成者自身で整理してもらうことが可能になります

    Content published to Hubs can be previewed across folders by any user who has access to the Hub, regardless of their folder-level permissions. While this is a great strength of Hubs, it also introduces security risks.

    The current Hub reporting is not sufficient for Box Admins to properly manage this. Box Admins would like to regularly review the content published to Hubs in order to mitigate security risks.

    If more detailed reporting were available, Admins could, for example, generate lists by Hub owner and ask each Hub owner to review and clean up their own Hubs.

    Example fields:

    Hub title… more

    3 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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14. Workflow Management Report

    The new Automate features are much more powerful than the previous Relay, and I’m excited to start using them going forward. After enabling Automate, I expect many users will create workflows, so the number of workflows in a tenant will increase significantly.

    Currently, I can visually check the workflows created in a tenant from the admin console, but as the number of workflows grows, it becomes difficult to review them all and properly manage them.

    It would be very helpful to have a way to export or list all workflows that exist in a tenant.

    Example fields:
    Workflow name
    Creator
    Creation date
    Last updated date
    Last run date
    Total number of runs in the past
    …etc.

    ---

    Automate機能を有効化後、ユーザーが自身でたくさんワークフローを作成すると想定されます。そのため、テナントの中でワークフロー数が増加する見込みです。
    しかし、現在は管理コンソール上のUIで目視確認するしかなく、ワークフロー数が増加すると管理が困難になっています。
    テナント上にあるワークフローを以下のような項目で出力できるとより便利です。

    項目例：ワークフロー名/作成者/作成日/更新日/直近利用日/過去実施回数…など

    The new Automate features are much more powerful than the previous Relay, and I’m excited to start using them going forward. After enabling Automate, I expect many users will create workflows, so the number of workflows in a tenant will increase significantly.

    Currently, I can visually check the workflows created in a tenant from the admin console, but as the number of workflows grows, it becomes difficult to review them all and properly manage them.

    It would be very helpful to have a way to export or list all workflows that exist in a tenant.

    Example fields:
    Workflow name
    Creator… more

    3 votes

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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15. Date and TimeStamp - Box Sign

    Add date and timestamp on the signature field is currently and enterprise setting. The user would like for this to be user facing, instead of enterprise wide. So that individual users could choose to toggle on or off. Or specific users and groups

    5 votes

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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16. Tansfer Form Ownership

    I would like the ability to transfer forms to other users. Reasons below:

    1. If employees are going on extended leave or parental leave and someone else is in charge of managing these forms.

    2. If initial set up is completed by an admin but then continually managed by another team.

    I am told form ownership transferring will be available only on deletion of a user account in a future release but would like it to not be reliant on the deletion of a user.

    36 votes

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    researching  ·  0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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17. Don't cancel Box Sync!

    I have used Box Sync for many years, and it does exactly what I need it to do, which includes syncing all the files that I keep there and allowing them to download to my computers. Other key features are:

    • on my MAC, I can search the files on the entire Mac INCLUDING the Box Sync files

    • I want to have ALL the Box Sync files downloaded on both my computers.

    Apparently neither of these is possible with Box Drive, which will make it useless for me (and certainly not better, as all the emails claim).

    KEEP BOX SYNC!

    3 votes

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    0 comments  ·  Box Sync  ·  Delete…  ·  Admin →
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18. Automatically Trim Whitespace Around Uploaded Signature or Allow Signer to Crop
    4 votes

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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19. Session Folder Picker Not Visible at Session Start in Box AI Home

    The Session Folder picker in Box AI Home does not appear until activity begins in the session and Box AI creates the dedicated Session Folder. We understand that this behavior is currently by design.

    However, users must first submit a placeholder message before they can view or change the Session Folder location. It would be helpful for the Session Folder picker to be visible and available at the beginning of the session so users can select the intended folder before submitting their first prompt.

    2 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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20. Saved Prompts Cannot Be Used Mid-Session

    Currently, saved prompts in Box AI Home can only be selected at the beginning of a session. Users cannot introduce a saved prompt during an active conversation, preventing them from applying it to the existing session context.

    2 votes

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