9736 results found

1. Make the "Mobile Web Access Control" setting in the management console applicable to the current domain (box.com) as well

   As a result of Box consolidating its mobile sites from “a.box.com” and “m.box.com” into “box.com,” the “Mobile Web and Accessibility” settings in the Admin Console are not being applied to the current domain. Consequently, even if administrators enable these controls, they do not affect mobile access under box.com.
   At our company, we use Intune policies to prevent Box files from being saved locally on corporate iPhones. Safari is not subject to Intune policies. Because the “Mobile Web Access Control” settings currently cannot enforce restrictions, users can access Box via Safari on corporate iPhones and save Box files locally, creating a risk of corporate information being taken off the device and potential data leakage. In addition, this breaks alignment with existing controls provided by Box—such as EMM management, Device Trust, and Conditional Access—impacting the overall consistency of Box’s security design.
   We use Box as a secure, enterprise-grade storage solution. Inconsistencies in security settings affect Box’s trustworthiness within our organization, so we request a prompt remedy.

   【日本語】
   管理コンソールの「モバイルWebアクセス制御」設定を現行ドメイン（box.com）にも適用可能にする

   Box社がモバイルサイトを「a.box.com」「m.box.com」から「box.com」に統合した結果、管理コンソール上の「モバイルWebアクセス制御」設定が現行ドメインに反映されていません。
   このため、管理者が制御設定を有効化しても、box.com配下のモバイルアクセスには効果が及ばない状態です。

   弊社では、Intuneポリシーにより、Boxファイルが社用iPhoneのローカルに保存されないよう制御しています。
   SafariはIntuneポリシーの適用外です。現状「モバイルWebアクセス制御」設定による制御ができないため、
   社用iPhone内SafariからBoxにアクセスし、Boxファイルをローカルに保存できてしまい、社内情報が持ち出され、情報漏洩の発生しかねない状況です。
   また、Boxが提供しているEMM管理・デバイストラスト・条件付きアクセス等の既存制御との整合性が崩れ、Box全体のセキュリティ設計の一貫性にも影響が出ます。
   弊社はBoxを安全な企業向けストレージとして利用しております。セキュリティ設定の不整合は社内におけるBoxへの信頼性にも影響しますので、いち早く改善いただきたく思います。

   As a result of Box consolidating its mobile sites from “a.box.com” and “m.box.com” into “box.com,” the “Mobile Web and Accessibility” settings in the Admin Console are not being applied to the current domain. Consequently, even if administrators enable these controls, they do not affect mobile access under box.com.
   At our company, we use Intune policies to prevent Box files from being saved locally on corporate iPhones. Safari is not subject to Intune policies. Because the “Mobile Web Access Control” settings currently cannot enforce restrictions, users can access Box via Safari on corporate iPhones and save Box files locally, creating… more

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2. Request for Improvement of the slider for grid view image size

   Currently, we can adjust the image size in grid view by moving the slider left and right. However, even when selecting the minimum size, the images still remain large.
   We can make images smaller by changing the browser's zoom level, but this also makes text smaller, and subsequent screens remain small as well, which is inconvenient.
   Rather than relying on browser zoom, we need to enhance Box's slider functionality.

   In Japanese：
   グリッドビュー画像サイズのスライダーの改善要望

   現在、スライダーを左右に動かすことでグリッドビューの画像サイズを調整できます。しかし、最小サイズを選択しても画像は大きいままです。
   ブラウザの拡大率を変更することで画像を小さくできますが、これにより文字も小さくなり、その後の画面も小さいままになるため不便です。
   ブラウザの拡大率に頼るのではなく、Boxのスライダー機能を強化する必要があります。

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3. Requesting addition of embedded images

   I would like to embed photos in the body text of a paragraph on Box Hubs. I know you can link to an image on box.com in Box Hubs, but when I am making a how-to document I need to put multiple small images inside of a body of text. Linking to an image uploaded to box makes huge 1x1 preview squares.

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4. Make Box Extract available for more file types

   Currently, the Box Extract tool only works for PDF files as per Box's documentation: https://support.box.com/hc/en-us/articles/48156443597331-Using-Box-Extract

   Please make this tool available for more file types, including image files and Microsoft files (Word, Excel, PowerPoint).

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5. Allow Device Trust full disk encryption to specify software encryption (ie. FileVault)

   Presently, when creating a Device Trust Policy that requires full disk encryption for Mac, there is no option to require FileVault as an additional requirement for full disk encryption. As a result, existing hardware encryption using Apple Silicon or a T2 chip satisfies the encryption requirement. It would be helpful to add this functionality so we can enforce FileVault as part of our device trust requirements.

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6. API Endpoint to Customize Collaboration Invitation Email

   Currently, when sending collaboration invites via the API you are unable to customize the message. For collaborators that do not have a Box account, it leads to the invitation message showing:

   "" - FirstName Last Name

   This is unprofessional and often confusing to the individuals receiving the invitation.

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7. Enhanced Folder Naming for Signature Links

   Current Issue
   When documents are issued via Box Sign signature links, the folders created during storage are named with dates only. We would like the ability to include document-identifying codes or keywords in folder names.

   Current behavior:

   File names are preserved, but folders are subsequently named with dates only
   When signature links are sent to multiple recipients, it becomes difficult to quickly identify which document belongs to which person
   Lack of clear organization makes document management challenging
   Proposed Enhancement
   Folder naming should include:

   Signature recipient's name
   Document-identifying keywords or codes
   Customizable naming conventions
   Business Impact
   This enhancement would significantly improve document organization and retrieval efficiency, especially when managing multiple signature requests simultaneously. It would reduce time spent searching for specific signed documents and improve overall workflow management.

   Use Case
   When sending signature requests to multiple people for the same or different documents, administrators need to quickly identify and locate specific signed documents without having to open each folder to determine its contents.

   Current Issue
   When documents are issued via Box Sign signature links, the folders created during storage are named with dates only. We would like the ability to include document-identifying codes or keywords in folder names.

   Current behavior:

   File names are preserved, but folders are subsequently named with dates only
   When signature links are sent to multiple recipients, it becomes difficult to quickly identify which document belongs to which person
   Lack of clear organization makes document management challenging
   Proposed Enhancement
   Folder naming should include:

   Signature recipient's name
   Document-identifying keywords or codes
   Customizable naming conventions
   Business Impact
   This enhancement would significantly improve… more

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8. Add native file support for .sas file type

   please add support for .sas file types. SAS files cannot be previewed, cannot be content searched, and they do not show in the Search results at all due to being an unsupported file type. We have thousands of .sas files stored in Box; being able to locate them via the Box Search tool would remove a pain point for many of our staff.

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   0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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9. Integrate Box AI into the Hub Search Box

   We’d like Box AI to be available directly from the main search box in Box Hubs. Today, users must click a separate AI button to open the AI panel, and less experienced users often overlook that button. Enabling AI from the central Hub search field would make Box AI more discoverable and easier to use as part of everyday searching.

   （日本語）
   Hubページのメイン検索窓（中央の検索ボックス）から直接Box AIを使えるようにしてほしいです。現状は上部のAIボタンを押してAIパネルを開く必要があり、慣れていないユーザーほどAIボタンに気づきにくいです。検索窓からそのままAI検索できれば、発見性が高まり日常の検索の中で自然に利用が広がると考えます。

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10. Please make it so Box AI can compare the pixel differences between images.

    We use Adobe Workfront to help tell any slight pixel differences between two seemingly identical images.

    Please make it so Box AI can compare the pixel differences between images so that we can more easily standardize on Box.

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11. Add further columns to Shared Links report

    In order to prepare a csv file to bulk update existing shared links, it is necessary to
    A) run TWO reports - a BOX USERS Report (CLI command), and a SHARED LINKS Report

    If however, you wish to provide a list of shared links to each Box user who created the link(s), then a THIRD report is needed, a USER ACTIVITY Report (for max years, Items Shared action). This report needs to be filtered to show only the latest date/user that created the link (NB a shared link may be created more than once)

    B) then the BOX USERS Report output and SHARED LINKS Report output (and USER ACTIVITY Report output) are merged to identify the Item owner login ID, the creator email address, creator ID (the ID of the user who last created the link)

    Currently the SHARED LINKS Report has the following columns:
    Item owner login
    Item ID
    Item name
    Path
    Shared item type
    Shared link status
    Shared Link Derived Status
    Shared link URL
    Custom URL
    Password set
    Created date
    Expiry
    Permissions

    To AVOID the necessity of running the USER ACTIVITY Report and BOX USERS Report, and AVOID the time-consuming task of vlookups and editing to merge the three reports, it is requested that the Shared Links Report has the following THREE additional columns:

    -Item owner login ID (the ID of the box account in which the link resides)
    -Creator email address (the email address of the LAST user to create the shared link)
    -Creator ID (the ID of the user who created the shared link most recently

    By doing so, not only can CLI Command line be used to edit/remove shared links (requires itemid, itemtype and as-user (item owner login ID), but also mailmerge to users who created the shared links can be created, together with personalised spreadsheets for each user

    In order to prepare a csv file to bulk update existing shared links, it is necessary to
    A) run TWO reports - a BOX USERS Report (CLI command), and a SHARED LINKS Report

    If however, you wish to provide a list of shared links to each Box user who created the link(s), then a THIRD report is needed, a USER ACTIVITY Report (for max years, Items Shared action). This report needs to be filtered to show only the latest date/user that created the link (NB a shared link may be created more than once)

    B) then the BOX … more

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    1 comment  ·  Admin Reports  ·  Delete…  ·  Admin →
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12. Do not display add-ins that are hidden in the Microsoft tenant settings

    Although we have set the Add-ins button to be hidden in the Microsoft 365 admin center, this setting is not reflected when opening Office Online via Box, and users are still able to add add-ins.
    If users add add-ins that administrators are not aware of, there is a possibility that we may not be able to respond to any issues or security problems that may arise as a result.
    We request either that the settings in the Microsoft 365 admin center be applied to Box, or that Box provide an option to hide the Add-ins button in Office Online.

    In Japanese：
    Microsoft365管理センターにてアドイン追加ボタンを非表示に設定しているが、BoxでOffice Onlineを開くと設定が反映されずアドインが追加できてしまいます。
    管理者側で把握していないアドイン機能をユーザーが追加することで、不具合やセキュリティ上の問題が発生した場合に対応できない可能性があります。
    Microsoft365管理センターの設定内容をBoxに反映させるか、Box側でOffice Onlineのアドイン追加ボタンを非表示にする設定の追加を要望します。

    Although we have set the Add-ins button to be hidden in the Microsoft 365 admin center, this setting is not reflected when opening Office Online via Box, and users are still able to add add-ins.
    If users add add-ins that administrators are not aware of, there is a possibility that we may not be able to respond to any issues or security problems that may arise as a result.
    We request either that the settings in the Microsoft 365 admin center be applied to Box, or that Box provide an option to hide the Add-ins button in Office… more

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    0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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13. Korea zones

    I would like to have Korea added as a new Zones country.
    There is a law passed that the content needs to be stored in Korea so we will need Korea Zones to use Box in Korea.

    6 votes

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    0 comments  ·  Zones & Multizones  ·  Delete…  ·  Admin →
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14. AI Model Name Display

    When using Box AI for Documents or Box AI for Notes, please display the name of the currently active AI model on the screen so users can see which model they are using.
    As AI models evolve, the same question may yield different answers than before. Therefore, it is important for users to always know which AI model they are currently using.

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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15. Remove Platform App Change Approval Requirement & Improve SDK/API support

    I currently have a production issue (all key functionality is severely impaired, on par with an outage) as a result of failed API calls and because changing App Platform settings requires the approval of a Box Enterprise Admin review and approval. There is no ETA on how long this will take: days, weeks, months? Other community posts echo this concern and there were no concrete answers provided. This is revenue impacting and needs attention in the next 12 hours. While I understand this is not an enterprise account and there are only so many admins that can review these requests, this workflow is not sustainable, the requirement could be removed, simply by putting stricter security rules and guardrails in place and letting the user be responsible for their settings with legal binding agreements, etc. AWS demonstrates this wonderfully.

    Please contact me, regarding this matter asap.

    I currently have a production issue (all key functionality is severely impaired, on par with an outage) as a result of failed API calls and because changing App Platform settings requires the approval of a Box Enterprise Admin review and approval. There is no ETA on how long this will take: days, weeks, months? Other community posts echo this concern and there were no concrete answers provided. This is revenue impacting and needs attention in the next 12 hours. While I understand this is not an enterprise account and there are only so many admins that can review these requests,… more

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16. when a partner enter the email address to access BOX from she gets a message saying "we found and issue with your account. the box account <

    when a partner enter the email address to access BOX from she gets a message saying "we found and issue with your account. the box account <her email> is already linked to another google account, log in and remove the association to contimune." Learn how. button. the learn how link is broken page not found.
    she had previously had access and left and came back to the partner company.

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17. Export / Import annotations via API

    Box is growing fast and being considered a real challenger to the rest of ECM platforms, but it still lacks important features to be fully considered when migrating from those other platforms. There's no option at all to bring over annotations from existing systems or recreate them via API. For some business units that's a MUST, so it would be perfect to have that option available.

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18. Add a “comment visibility” option in Link Settings

    In Link Settings, we’d like an option to control whether comments are visible.
    Currently, when a shared link is set to a non-edit permission such as Can view only (or Can view and download), comments aren’t visible to viewers. Even for non-edit shared links, we want viewers to be able to view timestamped comments on videos, since this feature is extremely useful.
    Use case: We publish videos on Box Hubs and share them externally using People with the link (Can view only). If viewers could see comments, we could point them to specific parts of the video more efficiently.

    （日本語）
    「共有リンクの設定」で、コメント閲覧可否を設定したいです。
    現状、共有リンクが「表示のみ」（または「表示およびダウンロード可能」）など編集不可の権限だと、コメントを閲覧できません。編集ができない権限の共有リンクでも、非常に便利な動画のアノテーション（コメント）を閲覧可能にしたいです。
    ユースケース： Box Hubsに動画を掲載し、社外へ「リンクを知っている全員（表示のみ）」で共有しています。閲覧者がコメントを見られれば、動画の特定箇所をピンポイントで案内でき、効率的です。

    In Link Settings, we’d like an option to control whether comments are visible.
    Currently, when a shared link is set to a non-edit permission such as Can view only (or Can view and download), comments aren’t visible to viewers. Even for non-edit shared links, we want viewers to be able to view timestamped comments on videos, since this feature is extremely useful.
    Use case: We publish videos on Box Hubs and share them externally using People with the link (Can view only). If viewers could see comments, we could point them to specific parts of the video more efficiently.

    （日本語）… more

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19. Allow Device Pinning for web

    Per the documentation, it appears that we should be able to enable Device Pinning for Box.com via web client:
    https://support.box.com/hc/en-us/articles/360043693814-Device-Pinning

    However, despite the above documentation, there are only options to enforce Device Pinning for the mobile, tablet, and sync applications:
    https://app.box.com/master/settings/devices

    Using sync instead of web is also not a viable alternative, as it has been sunset, with an EOL of December 2026:
    https://community.box.com/admin-forum-25/announcing-end-of-life-for-box-sync-33734

    Notably, its replacement, Box Drive, is also not listed under Device Pinning.

    1 vote

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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20. Unable to add a content to a Hub site due to folder settings and Enterprise settings

    When an user who is invited as editor to contents at folder level or file level tries to choose q folder or file to add a Hub site, those files and folders are grayed out and unable to choose.
    this is due to the invite is limited at enterprise setting or folder setting as below.

    / At Enterprise settings, Box amin checks "only the admin, fokder owner and co-owers can nvite collaborators"
    or
    /At folder settings, "only folder owenrs and co-owners can send collaborators invites" is checked

    This is bit strange because the user is editor, but it seems that adding a contents to a Hub is seen as invite collaborators.
    Could you reconsider this design?
    Could you think separate adding a content to a Hub and invite collaborators?

    When an user who is invited as editor to contents at folder level or file level tries to choose q folder or file to add a Hub site, those files and folders are grayed out and unable to choose.
    this is due to the invite is limited at enterprise setting or folder setting as below.

    / At Enterprise settings, Box amin checks "only the admin, fokder owner and co-owers can nvite collaborators"
    or
    /At folder settings, "only folder owenrs and co-owners can send collaborators invites" is checked

    This is bit strange because the user is editor, but it seems that… more

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    not planned  ·  4 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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