5336 results found

1. Relaunch Box Drive After Auto Update

   These updates do not notify users when done. Can this be an enhancement so users know when to start Box again?

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   not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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2. We want to be able to see uploaders' email addresses in box drive.

   We have an Box-powered upload spot on our website that feeds into a Box folder. Clients upload documents to us using this upload, and they are required to add their email address. In the browser version of Box it shows the email address of who uploaded the document in a column titled "Updated". In Box Drive, we can't see these email addresses. It would be very helpful to be able to see these email addresses in the windows file explorer using Box Drive.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. Reconcile behavior between Edit and Drive after a conflict

   There is different behavior between Box Drive and Box Edit when uploading after conflicted happened. We would like to change behavior as same as Box Edit. This difference might lead to be confusion for the customer.

   Actual Behavior at this moment:

   Box Drive
   1. User A opens and edits file X without lock via Box Drive.
   2. User B opens and edits file X without lock via Box Drive.
   3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
   4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (email address).
   5. User A saves file X again while keeping it open. Upload the changes as version 3 to file X

   Box Edit
   1. User A opens and edits file X without lock via Box Edit.
   2. User B opens and edits file X without lock via Box Edit.
   3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
   4. User A saves the file X via Box Drive. Conflict happened. Create a conflict copy like file X (number).
   5. User A saves file X again while keeping it open. Upload the changes as version 2 to the conflict copy

   There is different behavior between Box Drive and Box Edit when uploading after conflicted happened. We would like to change behavior as same as Box Edit. This difference might lead to be confusion for the customer.

   Actual Behavior at this moment:

   Box Drive
   1. User A opens and edits file X without lock via Box Drive.
   2. User B opens and edits file X without lock via Box Drive.
   3. User B saves the file X via Box Drive. Upload the changes as version 2 to file X
   4. User A saves the file X via Box… more

   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Request to improve synchronization speed between Box Web UI and BoxDrive"

   Request to improve synchronization speed between Box Web UI and BoxDrive"

   We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
   Our investigation of the synchronization speed is based on the following items.

   Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
   Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
   Pattern 6: Delete the file on the Box Drive and check for updates on the WebUI: result: 3 minutes
   Pattern ⑦ Delete the file on Box Drive and confirm the update on Box Drive on the other terminal: result 16 sec.
   Pattern ⑧ Edit the file on WebUI and confirm the update on Box Drive: result: 10 seconds
   Pattern (9) Edit the file on Box Drive and confirm the update on WebUI: result: 52 sec.
   Pattern ⑩ Edit on Box Drive and confirm updates on Box Drive on another terminal: Result 2 min 10 sec

   We are aware that the synchronization method differs from that of other companies' products, but all of the other companies' products complete the process within 5 seconds.

   We would like to request that you improve the synchronization speed, as a slow synchronization speed is not convenient for users and can lead to shadow IT.

   ============
   (Japanese)

   「Box Web UIとBoxDriveの同期速度向上リクエスト」

   Box Web UIとBoxDriveの同期速度を5秒以内に同期できるよう改善を依頼いたします。
   我々の調査では下記項目にて同期速度の調査を実施しております。

   パターン③　Box DriveへアップロードしてWebUI上の画面更新を確認する：結果 5分以上待っても自動更新されない
   パターン⑤ WebUI上で削除してBox Drive上で更新を確認する：結果 20秒
   パターン⑥ Box Drive上で削除してWebUI上で更新を確認する：結果 3分
   パターン⑦ Box Drive上で削除して他端末のBox Drive上で更新を確認する：結果 16秒
   パターン⑧ WebUI上で編集してBox Drive上で更新を確認する：結果 10秒
   パターン⑨ Box Drive上で編集してWebUI上で更新を確認する：結果 52秒
   パターン⑩ Box Drive上で編集して他端末のBox Drive上で更新を確認する：結果 2分10秒

   他社製品と同期方式が異なることは認識しておりますが、他社製品では全て5秒以内で完了しております。

   同期速度が遅いとユーザの利便性が損なわれシャドーITが生まれる原因となりますので、同期速度向上いただけますようお願いいたします。

   Request to improve synchronization speed between Box Web UI and BoxDrive"

   We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
   Our investigation of the synchronization speed is based on the following items.

   Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
   Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
   Pattern 6: Delete the file… more

   58 votes

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   not planned  ·  2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Visual indicator of "Problem Items" in Box Drive taskbar icon.

   Our users frequently have "Problem Items" or sync errors in Box Drive that they don't know exist. It would be incredible if the "box" icon in the task bar had a (red?) exclamation mark appear when there are persistent sync errors so that a user knows they need to check out the issues and fix them.

   Otherwise they never know there are problems unless they happen to notice a red exclamation mark in the finder/explorer window if they are in the folder with the issue.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Taskbar icon overlay for Box Drive to indicate if there are any "Problem Items"

   Currently for Box Drive (for Windows) you have to go into the program then Box Drive Settings to view if there are any problem files. Most users will never do this.

   Ideally there should be a red exclamation overlay on the taskbar icon if there are any problem files and they should be shown immediately when you click to open Box Drive.

   This would help end users to see that not all their files are syncing and then ideally also show them the local path of the problem file (that they can click on to access) AND also give them an option to click a link to view the file on box.com if it needs to be fixed there.

   Currently for Box Drive (for Windows) you have to go into the program then Box Drive Settings to view if there are any problem files. Most users will never do this.

   Ideally there should be a red exclamation overlay on the taskbar icon if there are any problem files and they should be shown immediately when you click to open Box Drive.

   This would help end users to see that not all their files are syncing and then ideally also show them the local path of the problem file (that they can click on to access) AND also give… more

   2 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Box Drive compatibility issues with Docker

   Fix your compatibility problems with Docker. Update your CBFS Connect driver ASAP.

   https://github.com/docker/for-win/issues/3884

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Prevent items with restricted movement from being moved on the Box Drive display

   If "Do not allow ownership of content to be transfered to external users" is enabled in the tenant settings, content cannot be moved to external tenants by users other than the administrator.

   However, when content is moved in Box Drive, although it is not actually moved, it appears on the display as if it is stored in the destination folder, and it does not return to the original folder until the user logs out/logs back in to Box Drive.

   Content whose movement is restricted by Classification Policies will immediately return to the folder in which it was originally stored, both on the display and when content is moved in Box Drive.

   Content whose movement is restricted for security reasons should be able to determine that the setting is enabled.
   As with Classification Policies by classification labels, if you cannot move the content, make it display so that it immediately returns to the original folder.

   (日本語)
   ＜移動を制限されているアイテムが、Box Driveの表示上でも移動がされていないことを確認できる＞
   テナントの設定で『コンテンツの所有権を外部ユーザーへ移管することを制限する』が有効となっている場合、管理者以外のユーザーで外部のテナントにコンテンツを移動することはできません。

   しかしBox Driveでコンテンツを移動をすると、実際には移動はされていませんが、表示上では移動先のフォルダに格納されたように見えてしまい、Box Driveのログアウト/再ログインをするまで元の場所へ戻りません。

   分類ポリシーで移動が制限されている場合は、Box Driveでコンテンツを移動してもすぐに元々格納されていたフォルダに戻ります。

   セキュリティの観点から移動が制限されているコンテンツは、設定が有効になってるいることを判断できるようにする必要があります。
   分類ポリシーで制限されているコンテンツと同様に、移動ができない場合はすぐに元のフォルダに戻るように表示にしてください。

   If "Do not allow ownership of content to be transfered to external users" is enabled in the tenant settings, content cannot be moved to external tenants by users other than the administrator.

   However, when content is moved in Box Drive, although it is not actually moved, it appears on the display as if it is stored in the destination folder, and it does not return to the original folder until the user logs out/logs back in to Box Drive.

   Content whose movement is restricted by Classification Policies will immediately return to the folder in which it was originally… more

   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Show "Favourites" in Box Drive.
   4 votes

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   not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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10. Avoid accidental edits! Set local OS ReadOnly flag initially on ALL Box Drive files; When User Clears local RO, auto-Lock file for editing!

    Currently a user can very easily ACCIDENTALLY change a file locally in Box Drive without locking. This can be completely avoided by this:

    EVERY file in Box Drive should initially have local OS (e.g. Windows) "Read-only" attribute set. If and when the user explicitly Clears/Unsets the Windows Read-only attribute, e.g. in Windows Explorer (or chooses "Lock File For Editing in Box Drive" from context menu), Box Drive shall AUTOMATICALLY Lock it in Box, ideally only allowing local editing within Box Drive. There could be a pop up message like "File Locked for editing in Box Drive; be sure to Unlock (or set Read-only attribute) when done editing (or do so Now if Locking was unintentional)."

    When done editing, of course they must either choose "Unlock File", or perhaps alternatively simply set the local Read-only attribute again which shall automatically Unlock the file in Box.

    Currently a user can very easily ACCIDENTALLY change a file locally in Box Drive without locking. This can be completely avoided by this:

    EVERY file in Box Drive should initially have local OS (e.g. Windows) "Read-only" attribute set. If and when the user explicitly Clears/Unsets the Windows Read-only attribute, e.g. in Windows Explorer (or chooses "Lock File For Editing in Box Drive" from context menu), Box Drive shall AUTOMATICALLY Lock it in Box, ideally only allowing local editing within Box Drive. There could be a pop up message like "File Locked for editing in Box Drive;… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. box drive forgets folder personalization

    Please, Please figure out a way to remember my column settings. I use long file names and constantly resize the windows not marked to offline

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Please fix it button for overlay icons in Box drive's setting menu. Sometime, Windows Explorer is missing overlay icons. One of reason is or

    Please fix it button for overlay icons in Box drive's setting menu.

    Sometime, Windows Explorer is missing overlay icons.
    One of reason is order of registry key.

    How to fix steps for overlay icons is in this community page.
    Administrator can re-order registory key, but end user can not use regedit.exe.

    Missing Box Drive Icons in Windows Explorer
    https://community.box.com/t5/Box-Drive-Troubleshooting/Missing-Box-Drive-Icons-in-Windows-Explorer/ta-p/53877

    Please put fix it button on Box Drive setting menu.
    End user can fix by themselves for missing overlay icons

    10 votes

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    1 comment  ·  Desktop  ·  Delete…  ·  Admin →
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13. google shared drive

    Allow Google Drive "Shared drives" content to be copied directly to the integrated Box extension in Gsuite. Currently, this is only available from "My Drive". The work around is to copy "Shared drives" content to "My Drive" (which in itself is awkward, because only files, and not folders, can be copied directly in the cloud), and then copy content from "My Drive" to Box.

    24 votes

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    not planned  ·  2 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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14. List Box Drive supported OS by name

    Include the list of OS’s that are supported by name (i.e. Mojave, etc.)

    Transparency for every day language for IT, and allows for more effective upgrade/rollout of Drive.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Allow users to save column width settings in folder view (Box Web and Box Drive)

    Description:
    Currently, when viewing folders in Box (both Web and Box Drive), the default column widths for fields like "Name" and "Modified Date" are too narrow. Users must manually adjust the column widths every time they open a folder. However, these adjustments are not saved, and the view resets to the default narrow widths.
    This causes inconvenience and reduces productivity, especially for users who frequently work with long file names or need to sort by date.
    Feature Request:

    Enable users to save their preferred column widths in folder views.
    Apply saved settings persistently across sessions and folders.
    Optionally allow administrators to set default column widths for their organization.

    This feature would greatly improve usability and efficiency for many Box users.

    Description:
    Currently, when viewing folders in Box (both Web and Box Drive), the default column widths for fields like "Name" and "Modified Date" are too narrow. Users must manually adjust the column widths every time they open a folder. However, these adjustments are not saved, and the view resets to the default narrow widths.
    This causes inconvenience and reduces productivity, especially for users who frequently work with long file names or need to sort by date.
    Feature Request:

    Enable users to save their preferred column widths in folder views.
    Apply saved settings persistently across sessions and folders.
    Optionally allow… more

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Set a static GUID value for Box Drive's volume

    Some AV/security products cannot exclude Box Drive's mount using the usual "Box" folder path and need a way to exclude the volume that is created by Box Drive

    5 votes

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    not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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17. Box drive supported in Windows Server 2016
    8 votes

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    not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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18. Share folder as read-only/add folder to Box Drive from shared link

    Case:
    I receive the agenda and related documents for meetings within the department I work at as Shared Links to a folder in Box. I want to access these documents during the meeting directly through Box Drive on my computer. The desired access includes any documents added after I first opened the link. All related accounts are part of the same organisation/"Company" (in this case a university).

    Current situation:
    When I am signed into my Box account and open the link I can view the documents and have two options: "Save link" and "Download". The only way to get it to my Box Drive is to use "Download" and then re-upload the contents to my account. If any documents are added later I need to reopen the link and download these as well. "Save link" does not add anything to my Box Drive folder on the computer.

    What I want added:
    I would like a third button next to "Save Link" and "Download": "Add to account". Selecting this option should allow me to pick a location in my account and save the shared folder with the same permissions as when I open the link in the web interface, e.g. read-only access, but with instant updates when new documents are added.

    Case:
    I receive the agenda and related documents for meetings within the department I work at as Shared Links to a folder in Box. I want to access these documents during the meeting directly through Box Drive on my computer. The desired access includes any documents added after I first opened the link. All related accounts are part of the same organisation/"Company" (in this case a university).

    Current situation:
    When I am signed into my Box account and open the link I can view the documents and have two options: "Save link" and "Download". The only way to get… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. The ability to search metadata in Box Drive
    28 votes

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    1 comment  ·  Desktop  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAkshay Ravi (Admin, Box) responded

    Thank you for the suggestion. We currently do not have this planned on our roadmap.

    Please keep the feedback & use cases coming to help us prioritize this in the future!

20. Certain Windows applications, don’t work with Box Drive

    I would like to be able to use Windows apps (such as the built-in Photo app or Snipping Tool app) when opening image files in Box Drive.
    In a company with strict security like ours, all apps that can be used are controlled by administrators, and free apps cannot be used without permission.
    In addition, adding apps requires an almost hopeless application process, and free apps cannot be added due to security policies.
    If BoxDrive could use Windows apps, that would solve this problem, so could you please make it possible somehow?

    -in Japanese-
    Box Driveで画像系のファイルを開く際にWindowsアプリ (組み込みのフォトアプリやSnipping Toolアプリなど) が使えるようになってほしいです。
    弊社のようなセキュリティが厳しい会社では利用できるアプリはすべて管理者で統制されており、勝手にフリーのアプリを使うことはできません。
    また、アプリ追加には絶望に近い追加申請が必要であり、フリーのアプリはセキュリティポリシーでひっかかり追加できません。
    BoxDriveでWindowsアプリが使えるようになればその問題を解決できるので、どうにか使えるようにしてもらえないでしょうか。

    I would like to be able to use Windows apps (such as the built-in Photo app or Snipping Tool app) when opening image files in Box Drive.
    In a company with strict security like ours, all apps that can be used are controlled by administrators, and free apps cannot be used without permission.
    In addition, adding apps requires an almost hopeless application process, and free apps cannot be added due to security policies.
    If BoxDrive could use Windows apps, that would solve this problem, so could you please make it possible somehow?

    -in Japanese-
    Box Driveで画像系のファイルを開く際にWindowsアプリ (組み込みのフォトアプリやSnipping… more

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
    delivered  ·  AdminAnonymous (Admin, Box) responded

    Box Drive beta is complete, and this capability is now available in the latest public release. To install the Windows version with ARM support, visit https://www.box.com/resources/downloads. For release details, see https://support.box.com/hc/en-us/articles/43804162052627-Box-Drive-v2-47-for-Windows-Release-Notes.