5722 results found

1. Box Drive supported in Windows Server 2012
   74 votes

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   18 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   Windows Server 2012 is not supported by Box as only two latest major versions (64-bit) are supported.

   https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

2. Admin-level alert notification on certain Box Drive permission errors

   Users can create folders in Box Drive at the root level. In a closed folder taxonomy, the folder does not sync and fails with permission and/or problem item errors. If a user does not address the notification (or notifications are disabled), users can continue to create content in the unsynced folders. Icon overlays are also not reliable, so this will not be discovered until the content is lost due to hardware failure or software/OS reload. Consider alerting admins of these issues via the event stream or Shield-type alerts to prevent data loss, or disabling the creation of folders this way.

   5 votes

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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3. Add Device Pinning support to Box Drive
   58 votes

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   6 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   This capability is not currently planned. Please see the Device Trust feature, which can be used in this case.

4. New Box Drive for Windows (Cloud Files): Improve Explorer UX during startup/connecting to avoid unstable/incorrect folder state

   Problem (What problem could Box solve for you?)
   When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
   This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users think Drive is broken or content is missing).

   Proposed improvement
   Please improve the File Explorer experience while Box Drive is starting/connecting/initializing so users do not see an unstable or misleading folder state. For example:
   Show a clear “Box Drive is connecting/initializing” placeholder and block navigation until ready; and/or
   Provide an admin/user option to delay/hide the Box Drive mount until Drive is connected; and/or
   Ensure cached vs. not-yet-available content is clearly indicated without throwing generic Windows errors.

   Steps to reproduce
   1.Install new Box Drive for Windows (Cloud Files architecture), version 2.48 (pilot).
   2.Ensure Box Drive is configured to auto-start on Windows login.
   3.Reboot the PC and open File Explorer immediately after login.
   4.Observe Box folder becomes visible before Drive is fully ready; icons may be missing/blank; opening folders may show errors.

   Impact
   ・End-user confusion (“Drive is broken”, “files disappeared”)
   ・Increased helpdesk tickets and delays in rollout/adoption of the new Box Drive

   The following is written in Japanese

   Windows 向け新しい Box Drive（Cloud Files）：起動／接続時にエクスプローラーの UX を改善し、不安定または誤ったフォルダー状態を回避する

   問題（Box はどのような課題を解決できるか？）
   Windows の起動時に、新しい Box Drive（Cloud Files アーキテクチャ）が自動接続します。この「接続／初期化」中、Box Drive がまだ完全に起動・準備完了していないにもかかわらず、File Explorer に Box Drive フォルダーが表示されます。フォルダー表示が不安定で、一部の項目でアイコン／ステータスが表示されないことがあり、フォルダーを開くとエラーになる場合があります。この現象はパイロットに参加している複数ユーザーで一貫して発生しています。この挙動は「Box Drive アプリケーションが起動していない場合でも Box Drive フォルダーにアクセス可能」という機能仕様に沿っている可能性がありますが、部分的に初期化された状態が見えてしまうことで混乱を招き、サポートチケットの増加につながっています（ユーザーが「Drive が壊れている」「コンテンツが消えた」と誤解する）。

   改善案
   Box Drive の起動／接続／初期化中に、File Explorer 上で不安定または誤解を招く状態が見えないよう、エクスペリエンスを改善してください。例：
   ・「Box Drive は接続／初期化中です」という明確なプレースホルダーを表示し、準備完了までナビゲーションをブロックする
   ・Drive が接続されるまで Box Drive のマウントを遅延／非表示にする管理者／ユーザー向けオプションを提供する
   ・キャッシュ済みコンテンツと、まだ利用できないコンテンツを明確に区別して表示し、一般的な Windows エラーを出さないようにする

   再現手順
   1.新しい Box Drive for Windows（Cloud Files アーキテクチャ）v2.48（パイロット）をインストールする
   2.Windows ログイン時に Box Drive が自動起動するよう設定する
   3.PC を再起動し、ログイン直後に File Explorer を開く
   4.Drive が完全に準備完了する前に Box フォルダーが表示されることを確認する（アイコンが欠落／空白になる場合がある）。接続中の状態でフォルダーを開くとエラーが出る場合がある

   影響
   ・エンドユーザーの混乱（「Drive が壊れている」「ファイルが消えた」）
   ・ヘルプデスク問い合わせの増加、および新しい Box Drive の展開／定着の遅延

   Problem (What problem could Box solve for you?)
   When Windows starts, the new Box Drive (Cloud Files architecture) auto-connects. During this “connecting/initializing” period, the Box Drive folder becomes visible in File Explorer even though Box Drive is not fully running/ready. The folder view is unstable: some items show missing icons/status, and opening folders can result in errors. This happens consistently across multiple users in our pilot.
   This behavior may be aligned with the feature “Box Drive folders remain accessible even when the Box Drive application is not running,” but exposing a partially-initialized state causes confusion and support tickets (users… more

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   4 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Support smartcard authentication for Box Sync and Box Drive.

   Please put some more effort into federal customers inquiring about SSO sign in for Box Sync on Macs. The response I got was kind of a punt to our smart cards being the problem but fed agencies have an increasing mandate to login with smartcards. My specific issue may affect many other gov agencies that use Macs and Box Sync. Long story short – smart card certificate passthrough on Windows works as expected and certificates pass through Box Sync app login to the external SSO for USDA e-Authentication but the certificates don’t appear to make it to the external authenticator on the Mac version so in my humble opinion some changes are probably needed on how smartcard certificates pass to the SSO authenticator on the Mac app if the same function works in the Windows app.

   Please put some more effort into federal customers inquiring about SSO sign in for Box Sync on Macs. The response I got was kind of a punt to our smart cards being the problem but fed agencies have an increasing mandate to login with smartcards. My specific issue may affect many other gov agencies that use Macs and Box Sync. Long story short – smart card certificate passthrough on Windows works as expected and certificates pass through Box Sync app login to the external SSO for USDA e-Authentication but the certificates don’t appear to make it to the external authenticator… more

   4 votes

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   2 comments  ·  Security  ·  Delete…  ·  Admin →
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6. Box Reports User Details - Distinguish download to local disk vs. download using Box Drive

   Want a way to tell if the user downloaded it locally to their machine vs. just opening the doc via Box Drive/Office App/Box website. This feature would be extremely helpful to when a user is leaving the company and we want to know if they are “taking company docs”. Having “download” for simply opening and editing a doc is mis-leading. Would be super helpful to differentiate between the two.

   2 votes

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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7. Help me find all the folders on my Box Drive that I have set to Offline.

   I set some folders of images, PDFs and other assets I use a lot to 'Offline' in Box Drive, also for projects I'm working on. However, over time this means a lot of syncing to my drive or for security reasons I want to put everything to Online. I'd love a way to search for all folders that are set to Offline so I can set all or some back to Online. As an alternative, one button in Box Drive that puts all Offline folders back to Online so I know I'm 100% in the cloud again.

   8 votes

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   3 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. Drag and drop files on Box Drive

   I can't drag and drop to move a file as easily as on google drive
   The all files folder should automatically expand when I plan to drop a file to move it to.

   1 vote

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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9. Add Box Statuspage link to Box Drive desktop application

   Add a link and possible status information to Box Statupage (https://status.box.com/) from within the Desktop App.

   1 vote

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. Rename dialog - for open file in Box web interface from Box Drive "Error updating an item..."

    For me, the most common Box Drive updating error is a "Unsupported Name" (i am a Windows user). Please, make the "Error updating an item..." dialog more useful - give the opportunity to rename the file "in place", or at least the way to open the file in a Box web interface to correct the error

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Box Drive with Citrix
    4 votes

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    not planned  ·  1 comment  ·  Desktop  ·  Delete…  ·  Admin →
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12. Box Drive: Display pop up warning when copy / move large number of items

    Just like below warning pop-up displayed in WebApp, Box Drive shall pop up a warning to let the user know when large number of files / folders are going to be copied / moved.  (also to prevent accidental copies / moves)

    Copy Items

    (!) This operation is not immediate and may take some time.

    You are about to copy 9000 items to the folder 'Project Folder 01'. Due to the large number of items, this operation may take up to several hours to complete. During this operation, content within this folder may not be available for access. Do you want to continue?

    Just like below warning pop-up displayed in WebApp, Box Drive shall pop up a warning to let the user know when large number of files / folders are going to be copied / moved.  (also to prevent accidental copies / moves)

    Copy Items

    (!) This operation is not immediate and may take some time.

    You are about to copy 9000 items to the folder 'Project Folder 01'. Due to the large number of items, this operation may take up to several hours to complete. During this operation, content within this folder may not be available for access. Do you want… more

    32 votes

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    3 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    on roadmap  ·  AdminJack (Admin, Box) responded

    Drive should surface a pop-up when operations involving >8k items are initiated, in alignment with the current threshold on Box.com

    
    

    If there are other considerations that should be taken into account to improve this feature (e.g. configurable thresholds), please add a comment. Status will remain as on roadmap for the time being.

13. Search function in file explorer window does not function in BOX DRIVE--FIX THIS PLEASE

    Search function in file explorer window does not function in BOX DRIVE--FIX THIS PLEASE?
    It's soooo bad that my boss will not use drive, reverted to and will only use sync do to the lack of search capability in windows explorer. He threatens frequently to move us to a different platform because of it. It is absolutely unacceptable to not have the file explorer search function with BOX DRIVE work identically to the way it workson BOX Sync

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Box Drive support SSO configurations that use webauthn to support hardware-based MFA flows.

    Box Drive support SSO configurations that use webauthn to support hardware-based MFA flows

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Box Drive and Time Machine

    You seriously need to work on your time machine issues. Almost all my data are gone, as in GONE, also from the trash bin that you just empty every 30 days. Thanks for hours of work that I will have to put in now to restore data from time machine. Yes, important data. Data that hold HOURS of hard work.

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Request to improve synchronization speed between Box Web UI and BoxDrive"

    Request to improve synchronization speed between Box Web UI and BoxDrive"

    We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
    Our investigation of the synchronization speed is based on the following items.

    Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
    Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
    Pattern 6: Delete the file on the Box Drive and check for updates on the WebUI: result: 3 minutes
    Pattern ⑦ Delete the file on Box Drive and confirm the update on Box Drive on the other terminal: result 16 sec.
    Pattern ⑧ Edit the file on WebUI and confirm the update on Box Drive: result: 10 seconds
    Pattern (9) Edit the file on Box Drive and confirm the update on WebUI: result: 52 sec.
    Pattern ⑩ Edit on Box Drive and confirm updates on Box Drive on another terminal: Result 2 min 10 sec

    We are aware that the synchronization method differs from that of other companies' products, but all of the other companies' products complete the process within 5 seconds.

    We would like to request that you improve the synchronization speed, as a slow synchronization speed is not convenient for users and can lead to shadow IT.

    ============
    (Japanese)

    「Box Web UIとBoxDriveの同期速度向上リクエスト」

    Box Web UIとBoxDriveの同期速度を5秒以内に同期できるよう改善を依頼いたします。
    我々の調査では下記項目にて同期速度の調査を実施しております。

    パターン③　Box DriveへアップロードしてWebUI上の画面更新を確認する：結果 5分以上待っても自動更新されない
    パターン⑤ WebUI上で削除してBox Drive上で更新を確認する：結果 20秒
    パターン⑥ Box Drive上で削除してWebUI上で更新を確認する：結果 3分
    パターン⑦ Box Drive上で削除して他端末のBox Drive上で更新を確認する：結果 16秒
    パターン⑧ WebUI上で編集してBox Drive上で更新を確認する：結果 10秒
    パターン⑨ Box Drive上で編集してWebUI上で更新を確認する：結果 52秒
    パターン⑩ Box Drive上で編集して他端末のBox Drive上で更新を確認する：結果 2分10秒

    他社製品と同期方式が異なることは認識しておりますが、他社製品では全て5秒以内で完了しております。

    同期速度が遅いとユーザの利便性が損なわれシャドーITが生まれる原因となりますので、同期速度向上いただけますようお願いいたします。

    Request to improve synchronization speed between Box Web UI and BoxDrive"

    We would like to request an improvement in the synchronization speed between Box Web UI and BoxDrive so that they can be synchronized within 5 seconds.
    Our investigation of the synchronization speed is based on the following items.

    Pattern (3) Upload to Box Drive and check the screen update on WebUI: Result: No automatic update even after waiting for more than 5 minutes.
    Pattern (5) Delete the file on WebUI and check the update on Box Drive: Result: 20 seconds
    Pattern 6: Delete the file… more

    58 votes

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    not planned  ·  2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Mount Box Drive as a letter drive
    13 votes

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    2 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  Anonymous responded

    Mounting Box as a letter drive is not currently on the roadmap. As a workaround, we are enabling the ability to customize the Box location so you can place it under a different HD partition. More details can be found here: https://pulse.box.com/admin/v3#ng!/suggestions/35982937

18. Visual indicator of "Problem Items" in Box Drive taskbar icon.

    Our users frequently have "Problem Items" or sync errors in Box Drive that they don't know exist. It would be incredible if the "box" icon in the task bar had a (red?) exclamation mark appear when there are persistent sync errors so that a user knows they need to check out the issues and fix them.

    Otherwise they never know there are problems unless they happen to notice a red exclamation mark in the finder/explorer window if they are in the folder with the issue.

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Relaunch Box Drive After Auto Update

    These updates do not notify users when done. Can this be an enhancement so users know when to start Box again?

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    not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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20. Ability to designate Box Drive Mark for Offline (MFO) by device

    We would like to be able to designate Box Drive Mark-for-Offline (MFO) by device.

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    0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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