888 results found

1. Generated alerts from the Box.com system for data classification policies that have found sensitive data

   When a data classification is set to detect social security or credit card numbers and detects that, generate an alert email to be sent to the Admins. This was an option under the old Governance solution. That ability was lost under the new Shield Classification method. Why are third party tools required, such as a SIEM, to get notifications of sensitive data?

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   0 comments  ·  Governance  ·  Delete…  ·  Admin →
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2. Remove or Show a Different Box Admin Address to Enterprise Users

   In the Account tab of the user Account Settings screen, users can scroll down & see our Box Admin service account e-mail address, which we need to keep invisible. (We certainly don't want users spamming it when we have a help desk.)

   How can we either eliminate showing the Admin Contact here or show a different address? (This should be an Admin Console setting.)

   This part of the product design does not show any regard for an enterprise with more than a few IT folks.

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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3. Option to have approval process for sharing a folder or file.

   In some folders, you want to allow, shared links, but would like to have some management oversight of this process. It would be beneficial at a parent folder level (and therefore cascading to all children folder) to have the option to "request to share file" in addition to the other functions related to restricting link creation or collaborator invitation.
   Instead of relying on the "appropriate party" to be configured to receive notifications that an item has been shared, this would allow them to be ahead of the curve before a share is actually created.

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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4. Box drains my iphone 7 battery, even though it shouldn't be open or running in the background

   Each morning I use a "Numbers" app file which is saved to Box on my iphone so that I can use it on my MacBook pro. The problem is whilst I haven't directly opened the Box app to do this save, it opens and continues to run in the background and drain the battery (60% in an hour is typical). Eventhough in the app settings "Background app refresh" is off as is "Notifications", I can only stop this drain if I turn the phone off and back on again. I am running ios 14.2 and I keep all apps up-to-date. Any thoughts or solutions would be most welcome.

   Each morning I use a "Numbers" app file which is saved to Box on my iphone so that I can use it on my MacBook pro. The problem is whilst I haven't directly opened the Box app to do this save, it opens and continues to run in the background and drain the battery (60% in an hour is typical). Eventhough in the app settings "Background app refresh" is off as is "Notifications", I can only stop this drain if I turn the phone off and back on again. I am running ios 14.2 and I keep all… more

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   delivered  ·  0 comments  ·  Mobile  ·  Delete…  ·  Admin →

5. Option to opt into batch Email Notifications instead of real time email notifications
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   not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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6. File Deletion Command

   Hello,
   I’d like to bring up a suggestion that could help prevent errors and the loss of important documents.

   I think it would be better—and essential—to move the “Trash” command, which is located in the drop-down menu (after clicking the three dots), well below the “Download” command.
   In fact, I think the “Download” command is used very frequently for files available on the drive. It’s easy to accidentally click the wrong button, depending on how careful you’re being.
   If the “Trash” command—which deletes a file—were placed at the very bottom of the drop-down menu and highlighted in a different color, mistakes would be much less frequent.

   This solution would improve the user experience for your BOX tool.

   Thank you for considering this suggestion.

   Best regards,

   Hello,
   I’d like to bring up a suggestion that could help prevent errors and the loss of important documents.

   I think it would be better—and essential—to move the “Trash” command, which is located in the drop-down menu (after clicking the three dots), well below the “Download” command.
   In fact, I think the “Download” command is used very frequently for files available on the drive. It’s easy to accidentally click the wrong button, depending on how careful you’re being.
   If the “Trash” command—which deletes a file—were placed at the very bottom of the drop-down menu and highlighted in a different color,… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. a better way to handle people wanting to collaborate with you - scams

   Once scammers have your email address you receive a TON of "user x added you to collaborate with" communications and it is very tedious to remove (decline) them, as you have to do it one by one, each taking multiple clicks. make a way for me to "select all" those who want to collaborate with me and decline them ALL at once. I'm so close to just deleting my box account as I get 2-3 notifications of people (scammers) wanting to collaborate with me and takes me a long time to decline them all.

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   0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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8. Remove 'Get our app to view this on mobile' Text/Link in Emails for EMM-Enabled EIDs OR Allow Link Customization

   For customers that use Box for EMM (and have disabled the standard Box apps), the 'get our app to view this on mobile' link/text in the standard Box email notifications (like for @mentions, uploads, etc.) is confusing because users in that EID won't actually be able to log into the standard Box app that it links to.

   REQUEST:
   1. Either provide the option to remove this text from emails
   OR
   2. Allow customization of this text to change the link that it points to (so a customer can link to their software/app catalog where users download the Box for EMM app)

   For customers that use Box for EMM (and have disabled the standard Box apps), the 'get our app to view this on mobile' link/text in the standard Box email notifications (like for @mentions, uploads, etc.) is confusing because users in that EID won't actually be able to log into the standard Box app that it links to.

   REQUEST:
   1. Either provide the option to remove this text from emails
   OR
   2. Allow customization of this text to change the link that it points to (so a customer can link to their software/app catalog where users download the Box for… more

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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   not planned  ·  Stephanie Zhang responded

   Hey there! Thanks for submitting this feedback, but due to competing priorities, we cannot put this ask on our roadmap at this time.

9. Clarify that the "__ additional items" link in batch email notifications don't apply to the user listed above it

   Currently when batch notifications contain more actions, there is a note at the bottom that says "[number] additional items. Click View All to view."

   However, the placement of it is immediately below another user's action, which could be interpreted as "x additional items" acted on by that user, when that isn't the case.

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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10. removal of the delete confirmation prompt in the Box Drive app

    Hey there,

    I’d like to request the removal of the delete confirmation prompt in the Box Drive app for Mac. When I delete a file, the system prompts me to confirm the action, which I find unnecessary and disruptive to my workflow. Since deleting a file requires deliberate actions—right-clicking and selecting delete—the additional confirmation step is redundant.

    In my line of work, I frequently delete files, and this extra step adds unnecessary friction to my process. If a file is deleted by mistake, it can easily be restored from the Trash folder, making the confirmation prompt an unnecessary inconvenience.

    I would greatly appreciate it if this feature could be reconsidered or if an option to disable it could be provided.

    Thanks for your time and consideration.

    Best regards,
    Mike Abell

    Hey there,

    I’d like to request the removal of the delete confirmation prompt in the Box Drive app for Mac. When I delete a file, the system prompts me to confirm the action, which I find unnecessary and disruptive to my workflow. Since deleting a file requires deliberate actions—right-clicking and selecting delete—the additional confirmation step is redundant.

    In my line of work, I frequently delete files, and this extra step adds unnecessary friction to my process. If a file is deleted by mistake, it can easily be restored from the Trash folder, making the confirmation prompt an unnecessary inconvenience.

    I… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Enhance Box SSO to support metadata based certificate management

    Requested Enhancement:
    Support configuring a SAML Metadata URL instead of requiring static metadata uploads
    Automatically retrieve and refresh metadata on a scheduled basis (at least every 24 hours)
    Automatically trust both current and rollover signing certificates published in IdP metadata
    Cache the last known valid metadata if the Metadata URL is temporarily unavailable
    Provide administrator logging and notifications when metadata retrieval or processing fails

    Business Benefits:
    Aligns with enterprise identity management best practices
    Reduces manual administrative effort for certificate rotation
    Minimizes the risk of authentication outages during certificate rollover
    Supports compliance with increasingly shorter certificate lifecycles
    Eliminates support dependency for certificate updates, especially in multi IdP environments
    Improves overall operational resilience and security

    Requested Enhancement:
    Support configuring a SAML Metadata URL instead of requiring static metadata uploads
    Automatically retrieve and refresh metadata on a scheduled basis (at least every 24 hours)
    Automatically trust both current and rollover signing certificates published in IdP metadata
    Cache the last known valid metadata if the Metadata URL is temporarily unavailable
    Provide administrator logging and notifications when metadata retrieval or processing fails

    Business Benefits:
    Aligns with enterprise identity management best practices
    Reduces manual administrative effort for certificate rotation
    Minimizes the risk of authentication outages during certificate rollover
    Supports compliance with increasingly shorter certificate lifecycles
    Eliminates support dependency… more

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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12. Enhancement of Management Console Features for Tracking Item Counts in Folders

    While the Box management console allows us to check the data usage capacity, we would like to request the implementation of a feature that enables us to view the number of items in each folder. Although Box can be utilized with unlimited data capacity, we have been advised by Box that behavior may become unstable if the item count in any root folder exceeds 10 million items.

    Given this situation, it would be greatly beneficial to enrich the administrative functionalities on the management console. We would like to see features such as displaying the “current item count” for each root folder, “predicted future item count” calculated by AI based on past growth rates, and “alerts” for when the number of items is nearing 10 million.

    We look forward to your support in this matter, and thank you in advance for your attention to these requests.

    Best regards,

    While the Box management console allows us to check the data usage capacity, we would like to request the implementation of a feature that enables us to view the number of items in each folder. Although Box can be utilized with unlimited data capacity, we have been advised by Box that behavior may become unstable if the item count in any root folder exceeds 10 million items.

    Given this situation, it would be greatly beneficial to enrich the administrative functionalities on the management console. We would like to see features such as displaying the “current item count” for each root… more

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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13. My folder has disappeared on 25th Feb

    For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

    Advisor [Kathlyn]
    Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
    11:00:12 AM
    Tatiana.Gonchar@ibm.com
    Hello, Kathlyn. I was the co-owner of the box folder I am looking for and my trash bin is empty. This folder disappeared. Other people in my team also lost access to it. Can you investigate it?
    11:01:35 AM
    Advisor [Kathlyn]
    Hi Tatiana, Good dya.
    11:02:21 AM
    *day
    11:02:25 AM
    thanks for your info.
    11:02:33 AM
    when did you realized the folder is missing
    11:02:49 AM
    Tatiana.Gonchar@ibm.com
    today in the morning, about an hour ago I work in GMT+3 time zone. Yesterday late I worked with it.
    11:06:02 AM
    Advisor [Kathlyn]
    btw, have you checked with owner
    11:06:45 AM
    if the box folder was deleted it will be sent notification
    11:07:13 AM
    Tatiana.Gonchar@ibm.com
    I was the owner. I didn't get any notifications
    11:14:35 AM
    Advisor [Kathlyn]
    okay got it
    11:15:02 AM
    i will gather the info and escalate to box team for help
    11:15:18 AM
    Tatiana.Gonchar@ibm.com
    thanks
    11:15:51 AM
    Advisor [Kathlyn]
    Hi Tatiana, have you search the folder name on the whole box
    11:21:15 AM
    not sure if it was removed by accidentally
    11:21:56 AM
    Tatiana.Gonchar@ibm.com
    it does not find any folders if I look for 'NewCo' I have a shared link I created for this folder ibm.ent.box.com/folder/131247563316 - it does not find anything
    11:25:54 AM
    As far as I remember the folder name was 'NewCo spin-off'. Anyway the word NewCo was present.
    11:26:43 AM
    there are no folders with such a name
    11:26:58 AM
    Advisor [Kathlyn]
    did the folder was renamed by some editor
    11:27:17 AM
    Tatiana.Gonchar@ibm.com
    not sure - 80% of the editors are in my team and nobody of them renamed it
    11:28:42 AM
    I had a link to a file in this folder now it says that the shared folder link was removed or inaccessible for me ibm.ent.box.com/s/nuga2q0aio90xiuwq7w8pqg90f1bm1ph
    11:29:15 AM
    Advisor [Kathlyn]
    so normally you access via the link?
    11:29:53 AM
    i tried to access but it says This shared file or folder link has been removed or is unavailable to you.
    11:30:33 AM
    Tatiana.Gonchar@ibm.com
    I coud access either via link or just by logging into my box - this was the only folder I had access to and it displayed on my home page
    11:30:38 AM
    I posted those links to our busy manager who says he has thousand of folders
    11:31:16 AM
    just in case if you have links - maybe it can help search the folder
    11:32:40 AM
    Advisor [Kathlyn]
    may i remote in your laptop and have a check pls.
    11:33:34 AM
    Tatiana.Gonchar@ibm.com
    yes
    11:33:51 AM
    I have it open in my firefox browser
    11:34:27 AM
    Advisor [Kathlyn]
    This shared file or folder link has been removed or is unavailable to you.
    11:34:34 AM
    sorry... you may access in this link and submit the session form
    11:34:50 AM
    (ibm.webex.com/ibm/sc30/t.php?MTID=se81644689fdd4bd7ade75ff39830a04e)
    11:34:50 AM
    okay i can see yourscreen now
    11:36:51 AM
    Tatiana.Gonchar@ibm.com
    ok
    11:36:58 AM
    Advisor [Kathlyn]
    you may double click the mouse to take control
    11:37:03 AM
    Tatiana.Gonchar@ibm.com
    Ok, I've shown my profile and that when I re-log in I don't see the folders
    11:39:12 AM
    2 files were added by my colleague today - these files previously were in the folder, but she had a local copy of them
    11:39:48 AM
    so, she added them after the folder disappeared
    11:40:13 AM
    also the search does not give any results
    11:40:41 AM
    Advisor [Kathlyn]
    got it.. do you have box drive installed on laptop ?
    11:40:46 AM
    Tatiana.Gonchar@ibm.com
    no
    11:41:02 AM
    I didn't sync what I have on box folders with my local drive
    11:41:41 AM
    with help of a box drive
    11:41:49 AM
    I don't have it
    11:41:59 AM
    Advisor [Kathlyn]
    okay
    11:42:14 AM
    Tatiana.Gonchar@ibm.com
    I just dropped the files from my explorer
    11:42:16 AM
    if I needed
    11:42:22 AM
    and I also edited them right in folder
    11:42:34 AM
    Advisor [Kathlyn]
    Thanks for your clarification. well note
    11:42:54 AM
    then i will disconnect the remote session and get my smes approval to escalate the issue
    11:43:30 AM
    Tatiana.Gonchar@ibm.com
    ok, thanks
    11:43:38 AM
    Advisor [Kathlyn]
    Hi Tatiana, the ticket has been escalate
    12:01:47 PM
    box team will help you check backside
    12:01:55 PM
    Tatiana.Gonchar@ibm.com
    ok, thanks
    12:02:00 PM
    Advisor [Kathlyn]
    my pleasure~
    12:02:08 PM
    you have a nice day and stay safe
    12:02:16 PM
    Help@IBM
    The chat session has been closed.
    12:04:42 PM
    

    For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

    Advisor [Kathlyn]
    Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
    11:00:12 AM
    Tatiana.Gonchar@ibm.com
    Hello, Kathlyn. I was

    … more
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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Mute all folder notifications via API
    3 votes

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    delivered  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →

15. Ability to turn off notifications in global settings for all users for feature enhancement notifications.

    We don't want end users getting product emails about functionality we haven't released.

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    not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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16. Email Notifications for Folders Being Moved
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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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17. opt out of batch email notifications

    Send individual emails for every trigger

    2 votes

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    not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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18. Suppress Notifications for Email upload to Folder
    2 votes

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    not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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19. Add in-house counsel or partnerships with external law firms to help counsel with regards to Legal Holds
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    0 comments  ·  Governance  ·  Delete…  ·  Admin →
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    not planned  ·  Anonymous responded

    Thank you for this feedback! This is not currently planned. We will reconsider this with additional demand.

20. Implement consistent error message for Box Preview across all file types

    Facing some issue in displaying the preview for password protected files

    Due to which we are unable to specify product standard error message to the consumers.

    Please find the below description in details and attached.

    Actual

    When a user tries to preview a password-protected Excel,Word,odt and pdf document.

    The error message are inconsistent across all the file types

    ODT
    "We're sorry, the preview didn't load. Please refresh the page."
    DOCX
    "We're sorry, the preview didn't load. Please refresh the page."
    Excel
    "We're sorry, the preview didn't load. Please re-load the file or contact Box Support."
    PDF
    "We’re sorry, the preview didn’t load. This document may be protected."

    Expected

    When a user tries to preview a password-protected Excel,Word,odt and pdf document.

    The error message should be consitant across all the file types

    ODT
    "We’re sorry, the preview didn’t load. This document may be protected."
    DOCX
    "We’re sorry, the preview didn’t load. This document may be protected."
    Excel
    "We’re sorry, the preview didn’t load. This document may be protected."
    PDF
    "We’re sorry, the preview didn’t load. This document may be protected."

    Thanks and Regards,
    Arun

    Facing some issue in displaying the preview for password protected files

    Due to which we are unable to specify product standard error message to the consumers.

    Please find the below description in details and attached.

    Actual

    When a user tries to preview a password-protected Excel,Word,odt and pdf document.

    The error message are inconsistent across all the file types

    ODT
    "We're sorry, the preview didn't load. Please refresh the page."
    DOCX
    "We're sorry, the preview didn't load. Please refresh the page."
    Excel
    "We're sorry, the preview didn't load. Please re-load the file or contact Box Support."
    PDF
    "We’re sorry, the preview… more

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