10128 results found

1. Enhanced Detail when an upload fails and notification of upload failure sends out.

   When an email upload fails, there is no level of detail associated with the notification sent from Box. It would be extremely helpful to be notified of exactly which upload or folder location of the failure that occured.

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2. "Show in Finder" Option for Box Drive

   Hello Box Team,

   I'd like to request a feature that would improve the desktop experience for Mac users of Box Drive.

   Feature: A "Show in Finder" option, available via right-click (or a toolbar button) on any file or folder within the Box desktop app and web interface. Selecting it would open Finder with the corresponding local file pre-selected.
   Why this would help: Many users work across both Box and local file management tools, particularly when handling multiple synced folders or nested project structures. Currently, there's no direct way to jump from a file in Box to its exact location on the Mac filesystem, so users have to search for it manually. Competing services like Dropbox and Google Drive already offer this functionality, and adding it to Box would bring the desktop experience up to par while saving users time.

   Platform: macOS (Box Drive desktop client)

   Hello Box Team,

   I'd like to request a feature that would improve the desktop experience for Mac users of Box Drive.

   Feature: A "Show in Finder" option, available via right-click (or a toolbar button) on any file or folder within the Box desktop app and web interface. Selecting it would open Finder with the corresponding local file pre-selected.
   Why this would help: Many users work across both Box and local file management tools, particularly when handling multiple synced folders or nested project structures. Currently, there's no direct way to jump from a file in Box to its exact location on… more

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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3. Enable HTML Rendering in Box Mobile

   Box Mobile should support HTML rendering, consistent with the Box web experience.
   Without mobile rendering, users must download files, open another application, or wait until they can access a desktop browser.
   Enabling HTML rendering in Box Mobile would provide a consistent cross-platform experience and allow users to securely view HTML content directly within Box.

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4. Request to Enable Start Time Configuration for Shared Link Validity

   I would like the ability to configure the start date and time for a shared link’s validity period.
   For example, a shared link would become active and accessible 60 minutes after it is created.
   This feature would help prevent issues caused by misconfigured shared link permissions or sending a shared link to the wrong recipient.

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   1 comment  ·  Web App  ·  Delete…  ·  Admin →
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5. Pin, Save, and Organize Box AI Sessions for Reuse

   Let us pin, favorite, or save Box AI session conversations so we can get to them more quickly. Perhaps even let us organize them within Collections.

   We can currently search and browse our session history, but for those sessions we need to come back to frequently, the ability to favorite them or add them to a collection would let us get to them more efficiently.

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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6. See who looked at a file.

   Would be great if we could see who has viewed a file. I upload a video, and would like to see which stakeholders have viewed it.

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7. Separate the LLM disablement settings for Box Agents and Custom Agents

   With the recent release (Admin model controls for the Box Agent), disabling an LLM also makes it unavailable for selection when creating a custom agent in AI Studio. However, there are cases where customers want to remove an LLM from the models available for Box Agent while still allowing it to be used in custom agents for specific scenarios.

   【日本語】
   LLM無効化の設定をBox Agent用とカスタムエージェント用と分離してほしい

   管理コンソールで特定のLLMを無効化するとBox Agent（Box AI Home, Hubs, Notes, Documents）だけでなくAI Studioで作成するカスタムエージェントでもそのLLMが利用不可になります。これは特定のシナリオで特定のLLMを利用したいユーザーのニーズに反するため、個別に設定できるようにしてほしい。

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   0 comments  ·  Box AI  ·  Edit…  ·  Delete…  ·  Admin →
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8. Reflect Web "Home Page" (Account Settings) setting in the iOS/iPadOS app

   Please improve the Box app for iPhone/iPad so that the "Home Page" setting
   configured under [Account Settings] > [Home Page] on the web app (e.g.
   setting Collections as the landing view) is also applied when logging in
   via the iOS/iPadOS app.

   Currently, the "All Files" view is shown by default on mobile regardless
   of this setting. For users who collaborate on many folders, this makes
   the first screen after login cluttered and harder to navigate, especially
   compared to the web experience where a curated Home Page can be set.

   Aligning this behavior between web and mobile would let users land on
   their preferred view (e.g. Collections) consistently across devices,
   improving usability for anyone managing a large number of folders.

   ---

   （日本語）
   iPhone/iPadアプリからBoxを利用する際、Web版の[アカウント設定]-[ホームページ]
   で設定した内容（コレクション等）が、iOS/iPadOSアプリでも反映されるよう
   改善をお願いいたします。

   現状、モバイルアプリではこの設定に関わらず、ログイン後は常に[すべてのファイル]
   が表示されます。多くのフォルダに参加しているユーザーにとっては、ログイン直後の
   画面が見づらく、ホームページを柔軟に設定できるWeb版と比べて使い勝手に差が
   生じています。

   Web版とモバイル版で挙動を揃えることで、デバイスを問わず自分の見たい画面
   （コレクション等）にすぐアクセスできるようになり、多くのフォルダを扱う
   ユーザーの利便性向上につながると考えます。

   Please improve the Box app for iPhone/iPad so that the "Home Page" setting
   configured under [Account Settings] > [Home Page] on the web app (e.g.
   setting Collections as the landing view) is also applied when logging in
   via the iOS/iPadOS app.

   Currently, the "All Files" view is shown by default on mobile regardless
   of this setting. For users who collaborate on many folders, this makes
   the first screen after login cluttered and harder to navigate, especially
   compared to the web experience where a curated Home Page can be set.

   Aligning this behavior between web and mobile would let users… more

   2 votes

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9. We need a more granular privacy option for Box folders. When Folder Settings → Privacy → Hide collaborators and their activity from non-own

   We need a more granular privacy option for Box folders.

   When Folder Settings → Privacy → Hide collaborators and their activity from non-owners is enabled, Editors, Viewers, and Previewers see “Someone” in the UPDATED column instead of the real person who last updated a file or folder.

   We need to retain this privacy setting because limited-access users must not be able to see:

   The collaborator list

   Other collaborator names

   Viewer or previewer names

   Recent-activity avatars

   Content Insights or Access Stats

   Download, preview, or view activity

   However, they need to see the identity of the single user who most recently updated each item in the folder list.

   Please add a separate Folder Privacy option such as:

   “Show last updated by name to non-owners”

   This option should affect only the file/folder list’s UPDATED field. It must not reveal the collaborator list, historic activity, viewer/previewer identities, access statistics, Insights, comment authors, or Version History contributors.

   Business need: In compliance, invoice, diligence, and document-control workflows, staff need basic accountability for the latest change. Today Box forces us to choose between protecting user privacy and knowing who is responsible for the most recent update. We need both

   We need a more granular privacy option for Box folders.

   When Folder Settings → Privacy → Hide collaborators and their activity from non-owners is enabled, Editors, Viewers, and Previewers see “Someone” in the UPDATED column instead of the real person who last updated a file or folder.

   We need to retain this privacy setting because limited-access users must not be able to see:

   The collaborator list

   Other collaborator names

   Viewer or previewer names

   Recent-activity avatars

   Content Insights or Access Stats

   Download, preview, or view activity

   However, they need to see the identity of the single user who most recently updated… more

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   0 comments  ·  Content Insights  ·  Delete…  ·  Admin →
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10. Preventing Log Loss Caused by Delayed Events in the Events API

    We use the Box Events API to send event logs to Sumo Logic.
    We are currently experiencing recurring cases where events that appear in the User Activity Report in the Box Admin Console are not present in the Box event logs collected by Sumo Logic.

    We asked Sumo Logic to investigate this issue. They explained that the Box Source continuously retrieves events using the position information returned by the Events API. However, there may be a delay between the time an action occurs in Box and the time the corresponding event becomes available through the API. If a delayed event is later added to a range that has already been processed, it may no longer be retrieved.

    We have observed this behavior in our environment, where some events appear in the User Activity Report but cannot be found in Sumo Logic.
    Because we send these event logs to Sumo Logic for auditing and security purposes, we would appreciate an enhancement that ensures delayed events can also be retrieved without being missed.
    Please consider improving the Events API so that events can be retrieved reliably during continuous log collection.

    【In Japanese】
    ＜タイトル＞
    Events APIにおける遅延イベントログの欠落防止について

    ＜本文＞
    BoxのEvents APIを利用して、Sumo Logicへイベントログを連携しています。
    現在、Box Admin ConsoleのUser Activity Reportでは確認できるイベントが、Sumo Logicで収集したBoxイベントログには存在しないケースが継続して発生しています。

    Sumo Logicへ調査を依頼したところ、Box SourceではEvents APIから返却される位置情報を利用して継続的にイベントを取得している一方、Box上での操作時刻とイベントがAPIから取得可能になる時刻に差が生じる場合があり、遅れて公開されたイベントがすでに取得済みの範囲に追加された場合、取得できなくなる可能性があるとの説明を受けています。

    実際に当環境でも、User Activity Report上には存在するものの、Sumo Logicでは確認できないイベントが発生しています。
    監査・セキュリティ用途でイベントログをSumo Logicへ連携しているため、遅延して公開されたイベントについても欠落なく取得できる仕組みをご検討いただけないでしょうか。
    Events APIを利用した継続的なログ収集において、イベントを確実に取得できるよう改善をお願いいたします。

    We use the Box Events API to send event logs to Sumo Logic.
    We are currently experiencing recurring cases where events that appear in the User Activity Report in the Box Admin Console are not present in the Box event logs collected by Sumo Logic.

    We asked Sumo Logic to investigate this issue. They explained that the Box Source continuously retrieves events using the position information returned by the Events API. However, there may be a delay between the time an action occurs in Box and the time the corresponding event becomes available through the API. If a delayed event… more

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11. Export or download a snapshot of current admin configuration

    Provide a method, by web UI or by API, to download or export a human-readable comprehensive snapshot of the current admin configuration.

    Problems this would solve:
    1. When working with Box Support, admins now may have to self-report current configuration state. This process is subject to human error. Instead, an exported snapshot would allow admins to provide an inherently valid representation of the current state.
    2. Today, Box Reporting can produce records of change events, but for the admin tracking these, there's no record of the prior state. With this new feature, admins could archive point-in-time snapshots of the state in commodity version control systems. This would provide the ability to "time travel" to inspect any prior state for which a snapshot exists.

    This snapshot should capture all settings and text box input within Enterprise Settings and also for additionally-licensed products like Box Shield.

    Optionally, allow export of settings on just a single tab.

    Optionally, if Box allows the import and commitment of prior snapshots, this would allow for quick reversion of even complex changes as long as a pre-change snapshot is available. One way to implement this would be to prompt for human confirmation before any individual updates are committed based on such an import.

    This idea may be related to https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/46585150-export-and-import-admin-console-configuration-via

    Provide a method, by web UI or by API, to download or export a human-readable comprehensive snapshot of the current admin configuration.

    Problems this would solve:
    1. When working with Box Support, admins now may have to self-report current configuration state. This process is subject to human error. Instead, an exported snapshot would allow admins to provide an inherently valid representation of the current state.
    2. Today, Box Reporting can produce records of change events, but for the admin tracking these, there's no record of the prior state. With this new feature, admins could archive point-in-time snapshots of the state… more

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12. Box MCP Server Activity Report

    Have a Save Report Filters (Optional) selection when creating a Box MCP Server Activity Report. This will allow a Box admin to schedule receipt of this report on a scheduled basis

    1 vote

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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13. We need to control the ability for external individuals to access the online Box document upload only during business hours.

    We need to restrict external users' ability to access the online Box document upload to business hours only. The thought is the admin controls should a) allow for the parameters to be set (M-F 9am-4pm, federal holidays excluded), and b) allow a custom message to be displayed outside of those hours/days.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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14. Multi files for Box Sign with Automate

    Box Sign give the possibility to add more than one file for signature in the same flow. With Automate, only one file is available to be added and that is not acceptable.

    I generate a doc gen file automatically from a form fields that triggered my Automate.

    Then I have to request a signature using Box Sign on that generated file, but I have to add the file I uploaded into my form and it's not possible ?!

    Please, give us the possibility to use Box Sign with Automate in the same way as the app.

    And also add the possibility to get the uploaded file as a working field in Automate.

    Box Sign give the possibility to add more than one file for signature in the same flow. With Automate, only one file is available to be added and that is not acceptable.

    I generate a doc gen file automatically from a form fields that triggered my Automate.

    Then I have to request a signature using Box Sign on that generated file, but I have to add the file I uploaded into my form and it's not possible ?!

    Please, give us the possibility to use Box Sign with Automate in the same way as the app.

    And also add the… more

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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15. Account being deactivated

    Hi, my colleague's account is deactivated, and we cannot re-add her in our shared folder.
    Please can you help with this?

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    1 vote

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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16. I'd like the trash bin status to be reverted to the previous specification.

    Regarding the BOX trash bin, since around August 12, 2025, all files appear to have the "10 years" policy applied to the trash bin, so I would like you to restore it to the previous state.
    Please refer to the attached image for the previous state.

    •  

    12 votes

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    0 comments  ·  Governance  ·  Delete…  ·  Admin →
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17. Drive Map

    It would be great if Box offered drive mapping with a drive letter, similar to Google Drive.

    We've reached a bottleneck in our workflow because, as a content creation company, many of the applications we use such as Autodesk Maya require assets to be referenced using local file paths or mapped drive letters. Without this functionality, integrating Box into our production pipeline is difficult and limits its use for professional content creation workflows.

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Support CrowdStrike integration to GovCloud

    Support CrowdStrike integration to GovCloud. Currently the integration with CrowdStrike Falcon only supports the commercial tenant of CrowdStrike and cannot interface with our GovCloud environment.

    9 votes

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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19. More visibility of 'find and replace' feature

    Regarding the search and replace function in Box Note— beyond displaying it with Ctrl+F, are there any plans to make it more accessible, such as adding it to the three-dot menu (⋯) or another more visible location?
    The end users will find the feature and utilize it if they are not so familiar with shotcuts operation.

    Reference:
    https://support.box.com/hc/en-us/articles/50982800174355-New-Box-Note-features-more-updates-to-tables-navigation-and-more

    3 votes

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    0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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20. Views On AI – A Very Intelligent and Capable but Uneducated Child

    Not a problem, more an FYI. See my box.com SHOWCASE article, links to which I am passing around, share as appropriate:

    Views On AI – A Very Intelligent and Capable but Uneducated Child;
    The real issue may not be whether advanced AI becomes powerful, but whether the people guiding it have enough moral maturity to use that power responsibly.

    09/15/2026, master copy is at https://app.box.com/s/gzkslltchtt87ahzn51i1znc9zm0n877 keep checking for updates.

    1 vote

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    0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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