529 results found

1. Let user disable shortcut top menu () or load shortcut menu before files listing

   Hi everyone,

   whenever we user move from one folder to the next, using the web app in a browser, the page load is delayed by the shortcut menu on top. This shortcut menu displays buttons for [Upload][Folder][Word Document][Excel Spreasheet].

   The current implementation is sooo annoying, since these four buttons are loaded on page and after the files listing in the directory. Unfortunately this shifts the file list of the directory down on the page each time.

   This shifting down the file listing on the page is so annoying for browsing directories, since in that time one can't aim for clicking on files with the mouse. So it slows down the directory browsing experience of the user by around a second with each directory change.

   I suggest two solutions:
   1. The menu becomes optional and the user can disable it.
   2. The implementation is changed, so that the shortcut menu is loaded before the file list. In this way the file listing doesn't move down on the page after it is first displayed.

   Looking forward seeing this resolved.

   Many thanks and all the best
   Dirk

   Hi everyone,

   whenever we user move from one folder to the next, using the web app in a browser, the page load is delayed by the shortcut menu on top. This shortcut menu displays buttons for [Upload][Folder][Word Document][Excel Spreasheet].

   The current implementation is sooo annoying, since these four buttons are loaded on page and after the files listing in the directory. Unfortunately this shifts the file list of the directory down on the page each time.

   This shifting down the file listing on the page is so annoying for browsing directories, since in that time one can't aim for clicking… more

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2. Accurate File Count - Script Automation or Access

   As I've discussed with the BOX support team, BOX web interface does not display an accurate count of files. We upload thousands of files per day and when the count of files displayed by BOX is not accurate, we assume there was a network glitch and attempt to re-upload the thousands of files which results in unnecessary network bandwidth and computational resources.

   The BOX support team has access to a script they run to fix errors in the file count. Until the file count is accurately displayed in the web interface, it would be nice if BOX would automatically run this script or provide the script for Users to be able to run after they performed an upload. The automated execution of the script could be run as a last step of a folder upload or it could be scheduled to run 1 or 2 times per day as in a cron job. Ultimately the file count must be accurate for us to prevent unnecessary work to identify if all files were successfully received by BOX.

   We also have API access to our BOX account, so as a last resort, giving us the ability to run the script once we finished uploading thousands of files would be an acceptable solution until the problem is fixed by BOX.

   As I've discussed with the BOX support team, BOX web interface does not display an accurate count of files. We upload thousands of files per day and when the count of files displayed by BOX is not accurate, we assume there was a network glitch and attempt to re-upload the thousands of files which results in unnecessary network bandwidth and computational resources.

   The BOX support team has access to a script they run to fix errors in the file count. Until the file count is accurately displayed in the web interface, it would be nice if BOX would automatically run… more

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3. ”Priority" lock feature (There is no way to open an Office file that is being edited online in Box Edit.)

   Currently, if a user has a file open in OfficeOnline, that file cannot be opened in Box Edit.
   If I want to perform operations that are only possible in the local Excel application (e.g. sheet or macro operations) and a colleague comes home while editing in Online, my work comes to a halt.

   Can you please implement a priority lock function that works as follows.
   1. click "Priority Lock" on a file that someone is editing online.
   2. Only the latest version of the target file is copied to the same folder as a separate file with "(1)". After that, the result of Online editing will be overwritten by the file with "(1)".
   3. The file is locked (normal lock) so that only the user who clicked "Priority Lock" can open the file in Box Edit.
   4. the results of edits made via Box Edit will be overwritten in the original file.
   5. when a user who was editing online resumes or exits online editing, a dialog box will appear informing the user that the file has been saved as a separate file because a user performed the "priority lock" operation.

   I think this method could be implemented by adding functionality on the Box side, not by changing the functionality on the OfficeOnline side.

   Currently, if a user has a file open in OfficeOnline, that file cannot be opened in Box Edit.
   If I want to perform operations that are only possible in the local Excel application (e.g. sheet or macro operations) and a colleague comes home while editing in Online, my work comes to a halt.

   Can you please implement a priority lock function that works as follows.
   1. click "Priority Lock" on a file that someone is editing online.
   2. Only the latest version of the target file is copied to the same folder as a separate file with "(1)". After that,… more

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4. Prefix, Suffix, and related fields in Box Folder Names.

   Let's be honest, at the end of the day, people sign up for Box for cloud space and organization. One very big pain point for my company is the inability to apply related fields and/or prefix/suffix's to our folder names. Let's take a very simple folder structure

   Parent Folder |Folder A, Folder B | Folder A - 1, Folder A - 2, Folder A - 3 |

   Currently, if I wanted to append the {Parent Folder} to each folder within the folder structure, I would have to go and rename each folder individually.

   This idea thread would solve this problem. This solution would give the user the power to Apply a prefix or a suffix to a folder structure. It would be awesome if we could use API fields such as {Created Date} or {Parent Folder} as examples. Additionally, the user should be able to apply just plain text. For example, As a user, if I want to append ABCDEF - (original folder/file name) then I should be able to do this.

   This idea comes from a real life situation where a much more complex folder structure was templated out and all 50 folders for 25 entities had to be renamed individually because of the inability to simply apply a suffix or prefix in Box. Please upvote and prioritize this idea!

   Let's be honest, at the end of the day, people sign up for Box for cloud space and organization. One very big pain point for my company is the inability to apply related fields and/or prefix/suffix's to our folder names. Let's take a very simple folder structure

   Parent Folder |Folder A, Folder B | Folder A - 1, Folder A - 2, Folder A - 3 |

   Currently, if I wanted to append the {Parent Folder} to each folder within the folder structure, I would have to go and rename each folder individually.

   This idea thread would solve this problem.… more

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5. Add "FOLDER.TRASHED" event trigger to Webhooks v2

   The existing event trigger "FOLDER.DELETED" only triggers a notification when a folder is permanently removed (deleted from Trash). Currently, there is no option to receive a webhook notification if a folder is sent to the trash. "FOLDER.MOVE" does not capture this action either.

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6. Move whith leaving a bookmark menu

   【Request】
   I would like to see "Move whith leaving a bookmark" added to the file menu.

   【Background】
   We are trying to centralize data management by using Box, but
   Copying files and folders within Box becomes inefficient if it becomes the norm.
   Searchability is reduced, file merging becomes more time-consuming, and the risk of editing or sending the wrong file increases.

   We want users to use "move" as their main tool, but
   However, if a file is removed from the source folder, other users will be confused and it will be difficult to use.

   The bookmark creation function is difficult to find and is not widely used.
   There are users who understand bookmarks, but they are not used much because of the complicated operation.

   【Expected behavior】
   (1)"Move whith leaving a bookmark" will be displayed in the menu when right-clicking on a file.
   (2)When "Move whith leaving a bookmark" is clicked, a shared link*1 for the target file is automatically issued, and a bookmark with the following information is created in the folder.
   - URL: File URL of the target file (since the shared link may be deleted)
   - Name: {FileName} has been moved
   - Description: {FileName} has been moved to a different folder by {the name of the user who performed the move}. If you do not have access to this bookmark, check with {the name of the user who performed the move}.

   (3)The Move menu will open, and users select the destination and move the file.

   Please consider this idea to realize centralized data management and business efficiency using Box.

   *1 The open range is the one specified as default in the Enterprise settings. The behavior of issuing an open link by default should be avoided at all costs.

   【Request】
   I would like to see "Move whith leaving a bookmark" added to the file menu.

   【Background】
   We are trying to centralize data management by using Box, but
   Copying files and folders within Box becomes inefficient if it becomes the norm.
   Searchability is reduced, file merging becomes more time-consuming, and the risk of editing or sending the wrong file increases.

   We want users to use "move" as their main tool, but
   However, if a file is removed from the source folder, other users will be confused and it will be difficult to use.

   The bookmark creation function is difficult to… more

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7. Render InDesign files previews with high quality

   When Box creates a preview of Indesign .indd files, placed images are shown in low quality only. This prevents to run correction and approval processes with customers as some image formats aren't rendered at all (white images area), especially images with transparencies and vector images like .ai, .eps, but also .psd.
   We are an ad agency and we depend on properly rendered previews.
   Is there a way to render the previews in correct quality and resolution without beeing forced to create a PDF instead for approval?

   i can see two options:
   1) create the preview with InDesign server. In this case the renderer would need to run in the logged in user context in order to access the linked images in the Box file system
   2) provide an add-in for Indesign which automatically creates a preview on the client computer during the file save process which would be used as a Box preview. This would also solve the issue if custom fonts are used which are not installed on the Box platform.

   When Box creates a preview of Indesign .indd files, placed images are shown in low quality only. This prevents to run correction and approval processes with customers as some image formats aren't rendered at all (white images area), especially images with transparencies and vector images like .ai, .eps, but also .psd.
   We are an ad agency and we depend on properly rendered previews.
   Is there a way to render the previews in correct quality and resolution without beeing forced to create a PDF instead for approval?

   i can see two options:
   1) create the preview with InDesign server. In this… more

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8. Invite all users who have sent an email to the email address associated with the folder

   currently, Co-admins are manually inviting users to folders.
   Inviting is generated for the number of projects, it takes man-hours each time, so we want to make it easy to invite.

   For example, we would like to have a mechanism that can invite all users who have sent an email to the email address associated with the folder.

   [How to use]
   Generate an email address associated with the folder
   (It is assumed to be something like an email address for uploading emails)
   Give this email address to the user we want to invite
   Each user will send an email to this email address
   .User who sent the email will receive an invitation to the folder from Box

   【日本語】
   フォルダに紐づいたメールアドレス宛にメール送信したユーザー全員を招待する機能

   現在、フォルダへのユーザー招待は共同管理者が手動で行っている。
   プロジェクトの数だけ作業が発生するため、毎回工数がかかるため、招待を簡単に行えるようにしたい。

   例えば、フォルダに紐づいたメールアドレス宛にメール送信したユーザーをすべて招待できる仕組みが欲しい。

   【使い方】
   1.フォルダに紐づくメールアドレスを生成します
   　(メールアップロード用のメールアドレスのようなものを想定しています)
   2.招待したいユーザーにこのメールアドレスを教えます
   3.各ユーザーがこのメールアドレスへメールを送信します
   4.メールを送信したユーザーにBoxからフォルダへの招待通知が届きます

   currently, Co-admins are manually inviting users to folders.
   Inviting is generated for the number of projects, it takes man-hours each time, so we want to make it easy to invite.

   For example, we would like to have a mechanism that can invite all users who have sent an email to the email address associated with the folder.

   [How to use]
   Generate an email address associated with the folder
   (It is assumed to be something like an email address for uploading emails)
   Give this email address to the user we want to invite
   Each user will send an email to this… more

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9. Rethink how customer feedback is handled for support tickets

   I open A LOT of support tickets with Box as I'm the primary escalation point for support in my enterprise.

   After every Box support ticket is solved and closed by the Box tech, I get an automated "how did we do" survey email.

   I get that you guys want customer feedback but forcing it down customers' throats for EVERY ticket that is solved is not the right approach. They just become repetitive and get to the point of being annoying.

   I've found a solution to get around this annoyance by creating rules to scan for common subject line text and deleting these messages before they land in my inbox. However, the fact that I, as a customer, am forced to find "workarounds" is telling that your survey process is more if a hindrance than a helpful way to improve support. And, for this reason, this leads me to provide NO feedback.

   I think a more professional way to request for feedback would be through:
   1) Rather than being reactive (after tickets are closed) being more proactive by having your VP of Customer Success send out a generalized support survey emails on a quarterly basis to gauge how your support techs are doing and places for improvement possibly with an incentive attached.
   2) Instead of asking for support at the closure of every ticket, adding a "feedback" section on your ticketing center (via the web gui) for customers to provide ad-hoc feedback there for tickets WITHOUT getting hounded with emails asking them to do so. Let's be honest, you're probably not going to get much feedback this way, but at least you're not going to also annoy customers.

   I open A LOT of support tickets with Box as I'm the primary escalation point for support in my enterprise.

   After every Box support ticket is solved and closed by the Box tech, I get an automated "how did we do" survey email.

   I get that you guys want customer feedback but forcing it down customers' throats for EVERY ticket that is solved is not the right approach. They just become repetitive and get to the point of being annoying.

   I've found a solution to get around this annoyance by creating rules to scan for common subject line text and… more

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10. My folder has disappeared on 25th Feb

    For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

    Advisor [Kathlyn]
    Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
    11:00:12 AM
    Tatiana.Gonchar@ibm.com
    Hello, Kathlyn. I was the co-owner of the box folder I am looking for and my trash bin is empty. This folder disappeared. Other people in my team also lost access to it. Can you investigate it?
    11:01:35 AM
    Advisor [Kathlyn]
    Hi Tatiana, Good dya.
    11:02:21 AM
    *day
    11:02:25 AM
    thanks for your info.
    11:02:33 AM
    when did you realized the folder is missing
    11:02:49 AM
    Tatiana.Gonchar@ibm.com
    today in the morning, about an hour ago I work in GMT+3 time zone. Yesterday late I worked with it.
    11:06:02 AM
    Advisor [Kathlyn]
    btw, have you checked with owner
    11:06:45 AM
    if the box folder was deleted it will be sent notification
    11:07:13 AM
    Tatiana.Gonchar@ibm.com
    I was the owner. I didn't get any notifications
    11:14:35 AM
    Advisor [Kathlyn]
    okay got it
    11:15:02 AM
    i will gather the info and escalate to box team for help
    11:15:18 AM
    Tatiana.Gonchar@ibm.com
    thanks
    11:15:51 AM
    Advisor [Kathlyn]
    Hi Tatiana, have you search the folder name on the whole box
    11:21:15 AM
    not sure if it was removed by accidentally
    11:21:56 AM
    Tatiana.Gonchar@ibm.com
    it does not find any folders if I look for 'NewCo' I have a shared link I created for this folder ibm.ent.box.com/folder/131247563316 - it does not find anything
    11:25:54 AM
    As far as I remember the folder name was 'NewCo spin-off'. Anyway the word NewCo was present.
    11:26:43 AM
    there are no folders with such a name
    11:26:58 AM
    Advisor [Kathlyn]
    did the folder was renamed by some editor
    11:27:17 AM
    Tatiana.Gonchar@ibm.com
    not sure - 80% of the editors are in my team and nobody of them renamed it
    11:28:42 AM
    I had a link to a file in this folder now it says that the shared folder link was removed or inaccessible for me ibm.ent.box.com/s/nuga2q0aio90xiuwq7w8pqg90f1bm1ph
    11:29:15 AM
    Advisor [Kathlyn]
    so normally you access via the link?
    11:29:53 AM
    i tried to access but it says This shared file or folder link has been removed or is unavailable to you.
    11:30:33 AM
    Tatiana.Gonchar@ibm.com
    I coud access either via link or just by logging into my box - this was the only folder I had access to and it displayed on my home page
    11:30:38 AM
    I posted those links to our busy manager who says he has thousand of folders
    11:31:16 AM
    just in case if you have links - maybe it can help search the folder
    11:32:40 AM
    Advisor [Kathlyn]
    may i remote in your laptop and have a check pls.
    11:33:34 AM
    Tatiana.Gonchar@ibm.com
    yes
    11:33:51 AM
    I have it open in my firefox browser
    11:34:27 AM
    Advisor [Kathlyn]
    This shared file or folder link has been removed or is unavailable to you.
    11:34:34 AM
    sorry... you may access in this link and submit the session form
    11:34:50 AM
    (ibm.webex.com/ibm/sc30/t.php?MTID=se81644689fdd4bd7ade75ff39830a04e)
    11:34:50 AM
    okay i can see yourscreen now
    11:36:51 AM
    Tatiana.Gonchar@ibm.com
    ok
    11:36:58 AM
    Advisor [Kathlyn]
    you may double click the mouse to take control
    11:37:03 AM
    Tatiana.Gonchar@ibm.com
    Ok, I've shown my profile and that when I re-log in I don't see the folders
    11:39:12 AM
    2 files were added by my colleague today - these files previously were in the folder, but she had a local copy of them
    11:39:48 AM
    so, she added them after the folder disappeared
    11:40:13 AM
    also the search does not give any results
    11:40:41 AM
    Advisor [Kathlyn]
    got it.. do you have box drive installed on laptop ?
    11:40:46 AM
    Tatiana.Gonchar@ibm.com
    no
    11:41:02 AM
    I didn't sync what I have on box folders with my local drive
    11:41:41 AM
    with help of a box drive
    11:41:49 AM
    I don't have it
    11:41:59 AM
    Advisor [Kathlyn]
    okay
    11:42:14 AM
    Tatiana.Gonchar@ibm.com
    I just dropped the files from my explorer
    11:42:16 AM
    if I needed
    11:42:22 AM
    and I also edited them right in folder
    11:42:34 AM
    Advisor [Kathlyn]
    Thanks for your clarification. well note
    11:42:54 AM
    then i will disconnect the remote session and get my smes approval to escalate the issue
    11:43:30 AM
    Tatiana.Gonchar@ibm.com
    ok, thanks
    11:43:38 AM
    Advisor [Kathlyn]
    Hi Tatiana, the ticket has been escalate
    12:01:47 PM
    box team will help you check backside
    12:01:55 PM
    Tatiana.Gonchar@ibm.com
    ok, thanks
    12:02:00 PM
    Advisor [Kathlyn]
    my pleasure~
    12:02:08 PM
    you have a nice day and stay safe
    12:02:16 PM
    Help@IBM
    The chat session has been closed.
    12:04:42 PM
    

    For some reason my folder called "NewCo spin-off" has disappeared on 25th of Feb. I talked with IBM support for 2 hours, the girl said that she will raise a ticket but she didn't. Below is the chat. Can you please investigate this issue - why did it happen? People were using it and all of them ask me where the data is.

    Advisor [Kathlyn]
    Hi, thanks for contacting Win10 support in Beijing, This is Kathlyn, Please allow me few moments to read over your inquiry and create a support ticket for you.
    11:00:12 AM
    Tatiana.Gonchar@ibm.com
    Hello, Kathlyn. I was

    … more
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11. Need Permission level between Viewer/Uploader and Editor

    Viewer/Uploader is good, but, not good enough for all use cases; and Editor is too much--especially for external collaborators.

    External collaborators need to be able to fix problems they accidentally create (e.g. uploading the wrong file) or wanting to change the name of a folder when they realize that the current name may be confusing (who hasn't done that?).

    I agree with others' comments that there needs to be a permissions level between Viewer/Uploader and Editor. I can see at least four possible solutions:

    1) Allow collaborators to rename a folder/file. This could help with the accidental upload as well since they could add some text to the file/folder name to reflect that it needs to be discarded (e.g., _DISCARD) to make it obvious for clean up later. This adds more maintenance on the editor, but, would be better than nothing.

    2) Allow the ability to 'Move' (not delete) a file/folder (say, into an Archived or Discarded folder where external collaborators can move folders/files they created in error.

    3) Allow them to mark something as 'discard' (maybe a toggle) that automatically sorts them to the top or bottom for maintenance; or, could automatically put these files/folders into a secondary folder, called DISCARDED (similar to DELETE, but, the editor would have to actually delete them from the DISCARDED folder (or they can auto delete at some timeframe). At least they'd be out of the way and the editor can easily look in there to see what is there. It would prevent accidental deletions as external collaborators should be able to recover items from the DISCARDED folder.

    4) Give the admins the ability to create a customized role where they can add capabilities beginning with some permission level. For example, I can start with Viewer/Uploader and create Viewer/Uploader Plus, which has all the Viewer/Uploader permissions PLUS what you want to add, in my case, Move and/or Rename files/folders.

    Basically, Viewer/Uploader is good, but, not enough for all use cases. And, Editor is WAY too much--especially for external collaborators.

    Thank you for considering!

    Viewer/Uploader is good, but, not good enough for all use cases; and Editor is too much--especially for external collaborators.

    External collaborators need to be able to fix problems they accidentally create (e.g. uploading the wrong file) or wanting to change the name of a folder when they realize that the current name may be confusing (who hasn't done that?).

    I agree with others' comments that there needs to be a permissions level between Viewer/Uploader and Editor. I can see at least four possible solutions:

    1) Allow collaborators to rename a folder/file. This could help with the accidental upload as well… more

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12. Create Project Management type templates : Prince2, PMP

    Having standard project management templates which might be used across various lines of business.

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    not planned  ·  0 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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13. Support articles

    Wow, 'Support' is not even an option on the dropdown menu above. Maybe that is the root of the problem.

    Here are FIVE Suggestions:

    1.

    Add 'Support' as an option on the menu above.

    2.
    Folders that I can see via a web browser were not appearing on my desktop. I tried to find a support article. Found this one:

    Box Sync Troubleshooting Basics

    https://community.box.com/t5/Box-Sync-Troubleshooting/Box-Sync-Troubleshooting-Basics/ta-p/82

    It does not address what I eventually figured out to be the problem: For each folder, I have to manually click the button with three little dots, then select from the menu the three little dots + More Actions, then select ‘Sync’

    I only accidentally found that after wasting A LOT of time trying to send my sync report, etc.

    That is a basic issue. It should appear in that article.

    ---

    3.
    At the bottom of the article (and probably all support articles), there is a line of text that says: “Was this article helpful?”
    The options are Yes and No.
    If the person clicks ‘No’ they should be presented with a text box where they can leave a message saying what the problem is. That would let Box get the feedback it needs to improve articles. Just collecting a ‘No’ does not help.

    Also, that text box would let the person submit the suggestion right away, instead of having to dig around to try to find a way to submit it (which many of us will not do) and waiting for the chat.

    ---

    1. I wasted lots of time on chat, just to submit this suggestion.
       

    That chat person wrote, "You can also submit your feedback on this site: https://pulse.box.com/forums/909778-product-feedback"

    That link should be provided here: https://community.box.com/t5/Contact-Support/ct-p/BoxSupport#

    ---

    5.
    Typing in this little box and needing to scroll up and down to see just a few lines at a time is a lousy experience. Every other website in the world lets you drag the corner of the box to make it larger and easier to read. Please do the same.

    Wow, 'Support' is not even an option on the dropdown menu above. Maybe that is the root of the problem.

    Here are FIVE Suggestions:

    1.

    Add 'Support' as an option on the menu above.

    2.
    Folders that I can see via a web browser were not appearing on my desktop. I tried to find a support article. Found this one:

    Box Sync Troubleshooting Basics

    https://community.box.com/t5/Box-Sync-Troubleshooting/Box-Sync-Troubleshooting-Basics/ta-p/82

    It does not address what I eventually figured out to be the problem: For each folder, I have to manually click the button with three little dots, then select from the menu the three little… more

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14. Extend auto collaboration per folders only

    Hi team,

    Submitting this feature request in behalf of user, requesting to add their visibility to extend auto collaboration per specific folders only.

    There's a similar post on this subject, but not exactly the same. We can set an expiration date for external collaborators at the enterprise level, which is essential to security, and should be set as the "default" setting at the enterprise level. However, there are certain circumstances where a folder would need to be shared long term with many people, and the Box owner account should have the ability to do one of two things, or both:

    We know that each collaborator's time can be extended; manually, and individually. In our case, we have 130 external collaborators on one folder, and because they are our customer, we cannot disrupt the workflow, inconvenience them, and let their access expire. The folder owner will need to manually edit access 130 times, on 130 different collaborators, every 60 days to extend their access. That is an unnecessary amount of work, and we cannot compromise our security standards to never let access expire over the entire organization just to accommodate this one folder.

    1.) The Box Owner account, and only the Box owner account, should be able to bypass the Enterprise level setting to customize specific folders. I see the answer on another post is that this need is rare, and adds unwarranted complexity to the system. But, this is not rare; it's a document sharing system, and that's its sole purpose. Even if this functionality were only able to be implemented at the root folder level, that would at least provide a workaround for these instances.

    2.) If the expiration date can't be managed at the folder level, then we should be able to bulk-manage external collaborators on the folder level. I should be able to select all external collaborators on a folder, and extend their access in one action, instead of 130 individual actions. It's difficult enough to need to do this every 60 days, but also having to repeat this 130 times warrants moving to another system to accommodate our needs.”

    Hi team,

    Submitting this feature request in behalf of user, requesting to add their visibility to extend auto collaboration per specific folders only.

    There's a similar post on this subject, but not exactly the same. We can set an expiration date for external collaborators at the enterprise level, which is essential to security, and should be set as the "default" setting at the enterprise level. However, there are certain circumstances where a folder would need to be shared long term with many people, and the Box owner account should have the ability to do one of two things, or both:

    … more

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15. Request to improve behavior where updaters are visible only when operating from mobile

    Hi Box Teams,

    I would like to improve the following behavior.

    Problem behavior:
    If non-collaborators access the People with the link from Box's web app, they won't see who updated the file, but if they access it from Box's mobile app, they'll see who updated the file.

    This problem occurs when a folder's co-owner or owner updates a file. If the user has the permission of the editor or lower, the user who updated the file is displayed as "Anonymous".

    Expected Behavior:
    Since we have set the folder so that only the owner or co-owner can see the information, we would like to not show the information of the person who updated the file, even if the access is from an open link, even if the access is from Box web app or mobile app.

    Conditions for creating a problem
    ・The following folder settings are enabled:

    [folder setting]>[Privacy]>[Collaborators]>[Hide callaborators and their activity from non-owners]

    ・A file with a shared link was last modified by the owner or co-owner of the folder.

    ・The scope of shared link disclosure is set in People with the link for files under the folder.

    ・Non-collaborators access the shared link and view it in the Box mobile app.

    Specific steps to reproduce the problem：
    (1)From a mobile device, a user who is not a collaborator accesses a shared link whose disclosure range is People with the link.

    • At this time, if the Box application is not installed, the default web browser changes to the Box mobile site, where file information can be checked, but the name of the person who updated the file is not displayed.

    (2) You will be redirected to the Box app. If you are not logged in, you will be asked to log in, so you have to log in to the Box app.

    (3) Displays the contents of the shared link destination.

    (4) Display "File information" from "..."

    (5) "Update time" and "Updater name" are displayed in the "Change date" item.

    • This problem occurs when a folder's co-owner or owner updates a file. If the permission is less than or equal to the editor, "Anonymous" is displayed.

    I'm sorry to trouble you, but I appreciate your consideration.

    Best

    Hi Box Teams,

    I would like to improve the following behavior.

    Problem behavior:
    If non-collaborators access the People with the link from Box's web app, they won't see who updated the file, but if they access it from Box's mobile app, they'll see who updated the file.

    This problem occurs when a folder's co-owner or owner updates a file. If the user has the permission of the editor or lower, the user who updated the file is displayed as "Anonymous".

    Expected Behavior:
    Since we have set the folder so that only the owner or co-owner can see the information, we… more

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16. BoxSignの署名者の本人確認強化について/ Strengthening Identity Verification of Signers of BoxSign

    We recognize that BoxSign is a very convenient function because it allows the signer's workflow to be completed on Box, but we have determined that it cannot be used in actual operations because it does not provide sufficient assurance of the signer's identity.
    As described in the following website, signer authentication can be added, but it must be configured individually on each workflow, and we believe it is very risky to leave the configuration to the user.
    https://support.box.com/hc/ja/articles/4406861109907-%E8%BF%BD%E5%8A%A0%E3%81%AE%E7%BD%B2%E5%90%8D%E8%80%85%E8%AA%8D%E8%A8%BC

    Therefore, we would appreciate it if you could improve the functionality so that the following parameters can be restricted in the Enterprise settings.
    In particular, if (3) can be implemented, we recognize that Box login can be enforced and the identity of the signer can be verified more robustly and reliably.
    (1) When two-factor authentication is applied, an SMS text message is sent to the recipient to confirm his/her identity.
    ②If a password is applied, the signer must enter the provided password before starting the signing process.
    (iii) If Box login is requested, the signer must login to his/her Box account before starting the signing process. Only available for Enterprise Plus plans.

    ---

    BoxSignについては、利用することができれば押印ワークフローがBox上で完結することができるため大変便利な機能と認識しておりますが、署名者の本人確認の担保が不十分のため、実運用では利用できないと判断しております。
    下記HPに記載の通り署名者認証を追加することはできますが、あくまで1ワークフロー上で個別に設定する必要があり設定をユーザに任せるのは大変危険だと考えております。
    https://support.box.com/hc/ja/articles/4406861109907-%E8%BF%BD%E5%8A%A0%E3%81%AE%E7%BD%B2%E5%90%8D%E8%80%85%E8%AA%8D%E8%A8%BC

    そのため、下記パラメータをEnterprise設定で制限できるように機能改善いただけないでしょうか。
    特に③が実装されることができれば、Boxログインを強制することができ、署名者の本人確認がより強固により確実に実施できると認識しております。
    ①2要素認証を適用した場合、本人確認を行うためのSMSテキストメッセージが受信者に送信されます。
    ②パスワードを適用した場合、署名者は署名プロセスを開始する前に、提供されたパスワードを入力する必要があります。
    ③Boxログインを要求した場合、署名者は署名プロセスを開始する前に、自分のBoxアカウントにログインする必要があります。 Enterprise Plusプランでのみ使用できます。

    We recognize that BoxSign is a very convenient function because it allows the signer's workflow to be completed on Box, but we have determined that it cannot be used in actual operations because it does not provide sufficient assurance of the signer's identity.
    As described in the following website, signer authentication can be added, but it must be configured individually on each workflow, and we believe it is very risky to leave the configuration to the user.
    https://support.box.com/hc/ja/articles/4406861109907-%E8%BF%BD%E5%8A%A0%E3%81%AE%E7%BD%B2%E5%90%8D%E8%80%85%E8%AA%8D%E8%A8%BC

    Therefore, we would appreciate it if you could improve the functionality so that the following parameters can be restricted in the Enterprise… more

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17. Request Box Drive be supported on Windows 2012 R2
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18. Include .NET 4.5.2 in Box Drive install package
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19. Password reset process is cumbersome

    Even with the understanding that my specific situation might add a few steps, it is significantly longer and more involved than the analogous process for any other product, tool, or service that I use. I have described the steps that I have to go through and would encourage the Box Developers and UX Teams to consider a more seamless way to do this in some future release.

    Reset Password – Box Drive
    Key:
    - = optional step, performed for positive validation that the new password was accepted
    + = step that is specific to my setup

    1. At Windows/Domain login, notification appears stating that I am “no longer connected” to Box and should log in again. Note that no indication is given as to why this is, but in practice, I have learned that this means that the password has expired.
    2. 2. I generally log in anyway to confirm this. Logging in generates a prompt for the MFA code, which I obtain and enter. At that point, I am told that my password has expired and I am directed to log in to the web site to reset it.
    3. I log in to the web site. I am again prompted for my MFA code, which I retrieve and enter. I am then notified that my password has expired, and I am asked to enter my email address – the same address that I just used to log in – in order to receive a reset prompt. I do so.
    4. I check my email program for the message and click on the link provided; I am returned to my browser at the Password Reset form/page
    5. At the web site, I enter my new password
    6. 6. I log in to the web site, using my new password, to confirm that it has been accepted and that LastPass has correctly saved the new value. I am again prompted for my MFA code
    7. I log in to the app using my new password and another MFA code
    8. 8. In my specific setup, I then launch my virtual desktop (AWS WorkSpace), which also has Box installed. I see the same “You are not connected to Box” message, but this time I am able to simply log in to the app with my new password. Once more – fifth time – I am prompted for an MFA code

    The entire process takes several minutes, and can take up to ten, depending on optional steps, latency in receiving the email or MFA codes, etc. It requires that I log in to either the app or the web site a minimum of three times, and as many as five in my particular scenario. Honestly, I have an easier time resetting my bank’s online credentials, or reporting that my credit card was lost and getting a new one. As an IT professional myself, I completely understand the need for security, and I appreciate the availability of options in the process, but I am sure that this can be made at least a little less cumbersome. Would you at least take a look at it? Thanks!

    Even with the understanding that my specific situation might add a few steps, it is significantly longer and more involved than the analogous process for any other product, tool, or service that I use. I have described the steps that I have to go through and would encourage the Box Developers and UX Teams to consider a more seamless way to do this in some future release.

    Reset Password – Box Drive
    Key:
    - = optional step, performed for positive validation that the new password was accepted
    + = step that is specific to my setup

    1. At Windows/Domain login, notification… more
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20. Uploading files with exactly the same hash value on BoxDrive should not be recorded as a 'copy' in the user activity report

    If I upload a new file on Box Drive and then upload the same file (with the same hash value) again, the server copies the first uploaded file to reduce load and the user activity report records it as a copy. Even if these two file names are different!
    In this case, if I have a workflow triggered by 'upload' in Box Relay, the trigger may not work because the event is considered a copy.
    This behaviour is a limitation of the product specification, but I would like a fix so that it is treated as an upload.

    ■In Japanese
    Box Drive にてファイルを新規アップロード後に、同じファイル（ハッシュ値が同じファイル）を再度アップロードすると、負荷軽減のためにサーバー側で1回目のアップロードされたファイルをコピーする動作となり、ユーザーアクティビティレポートにはコピーして記録されます。たとえ2つのファイル名が異なっている場合でもそのような動きになります。
    この場合、BoxRelayで「アップロード」をトリガーにしたワークフローを組んでいると、イベントがコピーと見なされるので、トリガーが動作しないおそれがあります。
    この動作は製品の仕様上の制限となっていますが、アップロードとして扱われるように修正してほしいです。

    If I upload a new file on Box Drive and then upload the same file (with the same hash value) again, the server copies the first uploaded file to reduce load and the user activity report records it as a copy. Even if these two file names are different!
    In this case, if I have a workflow triggered by 'upload' in Box Relay, the trigger may not work because the event is considered a copy.
    This behaviour is a limitation of the product specification, but I would like a fix so that it is treated as an upload.

    ■In Japanese… more

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