4288 results found

1. allow admins to access new user account without onboarding

   when a new user is added to our Enterprise a new user onboarding workflow is started. As an admin I would like to access the new users account without being hampered by the onboarding workflow. I would like to leave the workflow for the new user to step through but I can't get to their 'all files' if that hasn't happened.

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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2. prevent saving files on local disk to folders that the user does not have access to.

   Prevent saving files on local disk to folders that the user does not have access to. At present just a warning pops up but non-tech-savvy users don't know what to do with that, and the errant files can only be found by logging in as that user on that particular machine. If there was some way to not allow invalid local saves it would be very helpful!

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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3. Add a flag to enable/disable end-user collaboration emails

   Currently, collaboration emails are only sent to the service account. Admins should be able to enable/disable whether their end users also receive collaboration emails when added to a Box for Salesforce integration folder, as workflows may depend on being notified that this folder exists/has been shared with an end user.

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   not planned  ·  0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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4. About modifying storage values in the User Details report

   ＜About modifying storage values in the User Details report＞
   Just like the storage value of Insights in the Admin console has been corrected, we request that the user details report will also be corrected to display more correct values.
   Due to the UI change, the Insights storage in the management console now displays a relatively correct value, but the user details report has not been corrected and is now showing a lower value.
   As a result, there is a difference between the storage value in Insights and the total storage value output in the user details report.

   ＜ユーザーの詳細レポートのストレージの値の修正について＞
   管理コンソールのインサイトのストレージ値の修正がされたように、ユーザー詳細レポートもより正しい値が表示されるよう修正をお願いします。
   UI変更に伴い管理コンソールのインサイトのストレージは比較的正しい値が表示されるようになったが、ユーザーの詳細レポートでは修正されておらず少なく表示されています。
   そのため、インサイトのストレージの値とユーザーの詳細レポートで出力されるストレージの合計値とに差が生じています。

   ＜About modifying storage values in the User Details report＞
   Just like the storage value of Insights in the Admin console has been corrected, we request that the user details report will also be corrected to display more correct values.
   Due to the UI change, the Insights storage in the management console now displays a relatively correct value, but the user details report has not been corrected and is now showing a lower value.
   As a result, there is a difference between the storage value in Insights and the total storage value output in the user details report.

   ＜ユーザーの詳細レポートのストレージの値の修正について＞
   管理コンソールのインサイトのストレージ値の修正がされたように、ユーザー詳細レポートもより正しい値が表示されるよう修正をお願いします。
   UI変更に伴い管理コンソールのインサイトのストレージは比較的正しい値が表示されるようになったが、ユーザーの詳細レポートでは修正されておらず少なく表示されています。… more

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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5. Install Box Sync on PC using existing Box Sync folder

   You have a published workaround here:

   https://support.box.com/hc/en-us/articles/360043691074-Box-Sync-Displays-Message-Select-Another-Folder-Location-

   This only describes how to download the Box Sync data all over again. I do not have high-speed internet, so this would take weeks to do.

   All I did was change out my storage drive. All of the Box Sync data was copied exactly, so all 50GB of data is still there. I just need to have it see that the files in the current folder are the same (you can use the filename, location, and file size). Syncing the file's timestamp with my PC would be a nice feature, as my PC is always the original.

   You have a published workaround here:

   https://support.box.com/hc/en-us/articles/360043691074-Box-Sync-Displays-Message-Select-Another-Folder-Location-

   This only describes how to download the Box Sync data all over again. I do not have high-speed internet, so this would take weeks to do.

   All I did was change out my storage drive. All of the Box Sync data was copied exactly, so all 50GB of data is still there. I just need to have it see that the files in the current folder are the same (you can use the filename, location, and file size). Syncing the file's timestamp with my PC would be a nice feature, as my PC… more

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   0 comments  ·  Box Sync  ·  Delete…  ·  Admin →
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6. User management settings in mobile app

   We would like user management access within the mobile iOS app. We would like to be able to reset a password on the fly as well as deactivate someone quickly if we are not near our computer.

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   0 comments  ·  Mobile  ·  Delete…  ·  Admin →
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   not planned  ·  tosin responded

   Thank you for the suggest! This is not an area in which we will invest.

   App usage would be sporadic and would not drive engagement as much as dedicating our resources towards our existing apps.

7. Need more explanation for "Unknown IP" on User Activity Report

   It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

   Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
   The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

   If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
   If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
   However, they can not find which pattern it falls into from just the "Unknown IP" description.

   For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.

   This is an improvement request.

   It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

   Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
   The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

   If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it… more

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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8. Ability for users to edit user name with special characters

   Admins can update user names with the following characters: ! $ % ^ & = . + { } : ; / ? > < | ~ _ `. But users can't modify their name with those characters on the Profile screen of the user's individual Account Settings.

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   0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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9. Add information about deleting tasks to the User Activity Report

   If a task is accidentally deleted, the current User Activity Report can't see who deleted what task and when.
   There is currently no way to check if the deleted task was really unnecessary.
   We would like to see more items related to the task function in the User Activity Report so that administrators can see who deleted what tasks and when.

   【タスクの削除に関する情報をユーザーアクティビティレポートに追加する】

   タスクが誤って削除された場合、現在のアクティビティレポートでは、
   誰がいつどのようなタスクを削除してしまったか確認できない。
   削除されたタスクが本当に不要なものであったか、現状では確認する術がないため、
   誰がいつどのようなタスクを削除したか、管理者が確認できるよう、
   アクティビティレポートのタスク機能に関する項目を増やして欲しい。

   3 votes

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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10. Shared Links Report Enhancement - Report from a specified folder and below

    I would like a filter to be added to the Shared Links Report where you can specify a specific folder and the report will run with that folder as the top level and report on shared links for everything below that. This would run much faster than running the report for our entire tenant.

    We have much of our data owned by a "Project Account" so it is not controlled by a specific employee. Because of this, running the report with this user as the owner using the existing filter option is much the same as running a tenant-wide report. It will take forever and contain way more information than we care to report on. When I want to report on a folder structure of a few hundred folders with a few thousand files, it doesn't make sense to run the report for this user who owns millions of files and folders.

    I would like a filter to be added to the Shared Links Report where you can specify a specific folder and the report will run with that folder as the top level and report on shared links for everything below that. This would run much faster than running the report for our entire tenant.

    We have much of our data owned by a "Project Account" so it is not controlled by a specific employee. Because of this, running the report with this user as the owner using the existing filter option is much the same as running a tenant-wide report.… more

    11 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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11. Ability to provision user zone through IDP

    Currently we have a number of different zones that we have for our users. When users come into the company we have to manually update those zones to ensure that data resides in their countries. We would like to provision this with our IDP so that when a user comes onboard, we can send the zone along with the task to create the user and remove the manual task. We currently add to groups and set a number of other things but zone is not one that is available.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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12. Provide/enable a filter by Target User

    On-screen filters in Box Shield Dashboard, should include a filter for TARGET USER to enable all/selection of alerts related to person to be listed

    •  

    3 votes

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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13. Training - User Essentials Class 3.1

    Your self-paced 'User Essentials Class 3.1' does not set itself to 'Complete' when the class is finished. It never shows up as a completed class in one's transcript. At the end, there is a 'Next' button that, when clicked, does nothing. It does not advance anywhere, so the class never 'completes'. Please fix this.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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14. Ability to open a file in Box Drive from a shared link accessed via the web

    After opening a shared link in Web App, a user should be able to open the file directly in Box Drive.

    127 votes

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    25 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Admin, Box) responded

    This feature is not currently planned, but it is a second-priority item for our team. A related feature—the ability to open a file in Box Drive from the web app—is on our roadmap and will be an initial step toward supporting this request. We will keep you posted on updates; please continue upvoting this request, as it helps us prioritize improvements. Thanks for your collaboration.

15. Custom Shared Link Control by User Type

    Admin ability to set global shared link settings by user type - such as no ability for a managed user to set a shared link to "anyone with the link" -- but admins and/or co-admins could set a shared link to be public (in the case of surfacing documentation externally). This could look like, under "Default access for shared links" setting in Admin Console, a new dropdown to allow for an override for co-admins or above, OR the ability to add specific users to an allowlist.

    2 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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16. [Fix] Poor support for moving drive and recognizing existing content

    I had to disconnect a drive and Box sync broke and has been a massive pain to get working again. When the drive was reconnected, Box couldn't reuse the old folder, and once it started a new folder, I didn't appear to have the option to change it.

    I uninstalled and reinstalled Box sync so I could point it at the original directory it used with all the files still in place. It did not recognize any of the files. Instead, it renamed all the folders, downloaded duplicates of everything, and then ran out of space on my cloud storage because it synced all the duplicates back.

    Now it's apparent I should just not have attempted to fix it and defaulted redownloading everything from the start, but that shouldn't have to be the case. I imagine this would be a much bigger issue for anyone using more than the 10 GB from a free account.

    I had to disconnect a drive and Box sync broke and has been a massive pain to get working again. When the drive was reconnected, Box couldn't reuse the old folder, and once it started a new folder, I didn't appear to have the option to change it.

    I uninstalled and reinstalled Box sync so I could point it at the original directory it used with all the files still in place. It did not recognize any of the files. Instead, it renamed all the folders, downloaded duplicates of everything, and then ran out of space on my cloud storage… more

    2 votes

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    0 comments  ·  Box Sync  ·  Delete…  ·  Admin →
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17. Need more explanation for "Unknown IP" on User Activity Report

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
    If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
    However, they can not find which pattern it falls into from just the "Unkown IP" description.

    For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.

    This is an improvement request.

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it… more

    2 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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18. Support External Users in Box Groups

    Currently only Managed Users can be added to Groups in Box.

    This request is to allow both Managed and (NEW) External Users to be added as members of Groups to easier bulk collaborator management.

    435 votes

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    on roadmap  ·  23 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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19. Reflect the content requested by Box AI in the details column of the user activity report

    When using Box AI multiple times at the same time, the current report does not allow us to check the details of which request was made in the log.
    Therefore, we would like the function to be improved so that the details requested by Box AI are reflected in the details column.

    ＜Box AIで要求した内容をユーザーアクティビティレポートの詳細欄に反映する＞
    同時刻に複数のBox AIを使用している場合、現状のレポートではどの要求をした際のログなのか詳細の確認が取れません。
    そのため、詳細欄にBox AIで要求した内容が反映されるように機能を改善してほしいです。

    15 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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20. Binding existing files/folders to a virtual folder for sharing

    Situation
    I've been working on several projects for a client, with a main folder for each project containing the project files, organised in sub folders. My client asked me if it was possible to point him to one folder that contained the neccessary files from each project for simplified access, without having to send him multiple sharing links to each folder instead.

    Approach
    Normally I would set up that folder on my local computer, put in all the necessary files and upload it, providing a sharing link to my client.

    Suggestion
    What if it was possible to bypass this step by creating a virtual folder where you're able to bind all neccessary files to and share this folder instead, w/o having to upload a self-made folder, with the disadvantage of doubling files on your box?

    If this is already a feature for pro memberships pls ignore this request! Thanks!

    Situation
    I've been working on several projects for a client, with a main folder for each project containing the project files, organised in sub folders. My client asked me if it was possible to point him to one folder that contained the neccessary files from each project for simplified access, without having to send him multiple sharing links to each folder instead.

    Approach
    Normally I would set up that folder on my local computer, put in all the necessary files and upload it, providing a sharing link to my client.

    Suggestion
    What if it was possible to bypass this step… more

    2 votes

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    0 comments  ·  Box Tools  ·  Delete…  ·  Admin →
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