10051 results found

1. Naming the photos

   I have a problem. Box app names the photos with ":" marks on the time stamp and my desktop app doesn't want to download the photos with ":" -markers. This is a bad bug. I didn't find any setting to adjust the structure of the photofiles name.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Section to know who our buisness subscription contact is

   Could there be a section within our account that shows our current point of contact (e.g. Account Manager)?

   Our point of contact appears to change frequently, and we are often contacted by different people with various roles. It can be difficult to keep track of who we should contact when we need assistance.

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3. Implementation of the “Keep me signed in” and “Resume from the last viewed screen” features in Personal Settings

   Please keep user sessions active for a certain time even after the browser is closed.
   Specifically, we would like users to be able to resume their work from the folder or screen that was open the last time they accessed Box, rather than from the home screen.
   Please also allow users to select and change these options in their personal settings.
   Currently, the session ends every time the browser is closed, requiring users to start from the login screen each time, which results in time loss, especially when working within deep folder hierarchies.

   ＜個人設定の中に、「セッションの保持」と「最後に表示した画面から再開する」機能の実装＞
   ブラウザを閉じた後でも、一定時間はユーザーセッションを維持してください。
   具体的には、ホーム画面ではなく、ユーザーが最後にBoxにアクセスしたときに開いていたフォルダまたは画面から作業を再開できるようにしてください。
   また、ユーザーが個人設定で選択・変更できるようにしてください。
   現在は、ブラウザを閉じるたびにセッションが終了し、ユーザーは毎回ログイン後の画面から操作を開始する必要があるため、特に深いフォルダ階層で作業する場合に時間のロスにつながっています。

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4. Box AI on metadata

   Ability to leverage AI on metadata of a file/folder, document properties - not just the content of the file

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5. Ability to invite external unmanaged users into Box Apps

   We are requesting a new feature that allows external (unmanaged) users to be invited into Box Apps.

   Use Case Example:
   A law firm wants to share categorized legal documents with their clients through Box. Currently, Box Apps enable internal users to view and manage files with rich metadata, making it easy to organize and automate workflows. However, clients cannot access these metadata views directly. Customers should have the ability to view this structure and even work with it to launch automations and processes, as well as search their documents more easily.

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   under consideration  ·  1 comment  ·  Box Apps  ·  Delete…  ·  Admin →
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6. I want to reuse the content entered in File Request as a task message

   We are running tasks in a Relay workflow, triggered by uploads via File Request.

   In Box’s current specifications, the “file description” entered by users in the File Request form is saved in the file’s description field in its properties after upload.

   However, when the Relay workflow starts, the message sent to the task assignee is the one configured in Relay. This message is recorded under the file’s “Activity,” but we also need to check the description field in the file properties, which means switching views and creates extra work.

   If there were a feature that allowed us to set the content entered in the File Request as the Relay task message, we would be able to use that instead of the current operational workaround.

   ---

   ファイルリクエストからのアップロードをトリガーにRelayワークフローでタスクを動かしています。
   現状Boxの仕様では、ファイルリクエストフォームでユーザーが入力した「ファイルの説明」はアップロード後、ファイルのプロパティの説明欄に保存されます。
   しかし、Relayワークフローがスタートした時、タスク担当者に送信されるのはRelayで設定したメッセージです。このメッセージはファイルの「アクティビティ」に残りますが、ファイルのプロパティの説明欄も確認する必要があり、切り替えが手間となっています。

   ファイルリクエストで入力した内容をタスクメッセージに転用できるようする機能実装をしてほしいです。

   We are running tasks in a Relay workflow, triggered by uploads via File Request.

   In Box’s current specifications, the “file description” entered by users in the File Request form is saved in the file’s description field in its properties after upload.

   However, when the Relay workflow starts, the message sent to the task assignee is the one configured in Relay. This message is recorded under the file’s “Activity,” but we also need to check the description field in the file properties, which means switching views and creates extra work.

   If there were a feature that allowed us to set the… more

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7. Box Drive performance is terrible

   I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

   Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be available locally in full on all my devices. No issues, fairly instant sync. Now, I have to "Make available offline" if I actually want a folder to sync, but even then it doesn't work well. IF I can even see the accurate sync status of a folder or file the only thing I can count on is that it could be DAYS before even small changes fully sync. Or never.

   Mind you I am mostly running on two fully OS updated Apple silicon Macs (M1 Max and M5 Pro Macbook Pros), on Gigabit speed Verizon FIOS connections, so there is NO excuse for a 5 second sync delay on a few updated html or js files, let alone 5 DAYS. I'm simply trying to move a few files between two powerful Macs and the changes I've made on one are simply not uploading, so the otherMac doesn't even know it's behind. Force Quitting Box and relaunching seems to get things moving again but how did this thing pass QA in such a glitchy state?

   For the first time in 20 years I am seriously considering dropping Box, and can no longer recommend it to clients who might be frustrated by their experience with Google Drive or OneDrive. Not sure what's going on over there but I expect better from Box.

   I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

   Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be… more

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8. Platform activity

   I’d like to request access to Platform activity data extending beyond the current one‑year retention period.

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9. Make camera requirement optional for Box Mobile app installation

   We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

   Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

   From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with high-security standards.

   We kindly request Box to make the camera feature optional so that we can securely and efficiently use the native app on these specialized devices.

   We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

   Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

   From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with… more

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10. Make camera requirement optional for Box Mobile app installation

    We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

    Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

    From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with high-security standards.

    We kindly request Box to make the camera feature optional so that we can securely and efficiently use the native app on these specialized devices.

    We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

    Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

    From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with… more

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11. Send files stopped when find error in files...

    Hello support guys.
    I'm facing a problem and I want to ask for your help...
    I usually send many files at the same time and sometimes the sending stops and the remaining files are waiting for the stopped file to be resolved before proceeding with the rest... I don't sit in front of the computer looking at the uploads and when I come back to see if it's finished the process is there waiting for my resolution...
    Isn't there a way for the files that are OK to follow the flow and only wait at the end of the process for the particular file that caused the problem?
    The way it is, work here is not productive.
    Thanks

    Hello support guys.
    I'm facing a problem and I want to ask for your help...
    I usually send many files at the same time and sometimes the sending stops and the remaining files are waiting for the stopped file to be resolved before proceeding with the rest... I don't sit in front of the computer looking at the uploads and when I come back to see if it's finished the process is there waiting for my resolution...
    Isn't there a way for the files that are OK to follow the flow and only wait at the end of the process… more

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12. For Anonymous users hide names of Create by and Modified By on Box Web

    Due to PII concerns please hide the names of created by or modified by when a anonymous user visits the Box Web App and is browsing content or previewing content.

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13. Suggested Prompts with Custom Agent in the Box App for iOS and Android

    Currently the AI feature of the Box App for iOS and Android does not include customized suggested prompts with custom agents. I would like to have suggested prompts available on custom agents in the Box App. We've created several custom agents with unique suggested prompts. Without access to these prompts in the Box App, it limits its usefulness to us, or at least requires more effort from the end-user to retrieve what they need.

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14. Leveraging AI for administrative tasks

    I’d like to leverage AI to handle administrative tasks, such as identifying users who are barely using Box and removing them if they do not need a license. Right now, I can run a report, but it would be helpful if I could ask AI to show me all low-volume users. I’d also like to be able to look at high-volume users and activity that may indicate something beyond just doing their job.

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15. Clarification needed for “Invite Collaborator” event behavior in User Activity Report　ユーザーアクティビティレポートにおける「コラボレータの招待」イベント仕様の明確化について

    【Description】
    In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
    Specifically, the “Invite Collaborator” event is not logged in the following cases:

    When the invited user has “Automatically accept collaboration invites” enabled
    When a group is invited

    As a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
    Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
    【Request】
    Please clarify and document(https://support.box.com/hc/ja/articles/4415012490387) the following:

    Under what conditions the “Invite Collaborator” event is not recorded
    The relationship and differences between “Invite Collaborator”, “Accepted Invite”, and related events (e.g., auto-accepted invites, group collaborations)

    This would help administrators accurately interpret User Activity Reports and track collaboration activities more effectively.

    【内容】
    ユーザーアクティビティレポートにおいて、「コラボレータの招待」と「招待の承諾」のイベント間に不整合が見られます。
    具体的には、以下のケースにおいて「コラボレータの招待」が記録されません：

    招待先ユーザーが「コラボレーションへの招待を自動的に承諾する」を有効化している場合
    グループを招待した場合

    このため、本来一連の処理であるはずの招待および承諾イベント間で、ログ件数に大きな差異が発生します。
    現状、この挙動は公式ドキュメントに明記されておらず、「コラボレータの招待」イベントの制約が把握しにくい状況です。
    【要望】
    以下について明確化および公式ドキュメント(https://support.box.com/hc/ja/articles/4415012490387)への記載をお願いします：

    「コラボレータの招待」イベントが記録されない条件
    「コラボレータの招待」と「招待の承諾」および関連イベント（自動承認、グループ招待等）との関係および差異

    これにより、管理者がユーザーアクティビティレポートを正しく解釈し、コラボレーションの監査を適切に行うことが可能になります。

    【Description】
    In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
    Specifically, the “Invite Collaborator” event is not logged in the following cases:

    When the invited user has “Automatically accept collaboration invites” enabled
    When a group is invited

    As a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
    Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
    【Request】… more

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16. Add an option to disable/turn off hover link previews in Box Notes

    The current hover link preview UI in Box Notes is highly intrusive and significantly disrupts the writing and editing workflow.

    When moving the cursor around the document, these previews constantly flicker on and off. The biggest issue occurs when multiple hyperlinks are listed consecutively: the previews pop up and overlap with each other, completely blocking the subsequent text. Users are forced to make extra mouse movements or clicks just to dismiss them and read the text underneath.

    Since there is currently no way to turn this feature off, I would like to request the following improvements:

    A toggle switch to completely disable the hover preview feature in settings.

    A hover delay, so previews only appear if the cursor rests on a link for a certain amount of time.

    A UI redesign to ensure previews appear in a non-intrusive location and never overlap or block text.

    This improvement is urgently needed for a better and smoother user experience. If you are experiencing the same frustration, please vote for this idea!

    The current hover link preview UI in Box Notes is highly intrusive and significantly disrupts the writing and editing workflow.

    When moving the cursor around the document, these previews constantly flicker on and off. The biggest issue occurs when multiple hyperlinks are listed consecutively: the previews pop up and overlap with each other, completely blocking the subsequent text. Users are forced to make extra mouse movements or clicks just to dismiss them and read the text underneath.

    Since there is currently no way to turn this feature off, I would like to request the following improvements:

    A toggle switch to… more

    •  

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17. Need more explanation for "Unknown IP" on User Activity Report

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
    If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
    However, they can not find which pattern it falls into from just the "Unknown IP" description.

    For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.

    This is an improvement request.

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it… more

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18. Need more explanation for "Unknown IP" on User Activity Report

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it is a legit IP address.
    If it falls into "Spoof an IP address" or "Use a VPN proxy", they might want to investigate how it happened on their end if needed.
    However, they can not find which pattern it falls into from just the "Unkown IP" description.

    For example, if the User Activity Report shows something like "Box internal IP" for "Use Box’s internal IP address" pattern, customers can tell that they don't have to worry as long as it shows "Box internal IP" since it was kicked by a legit IP address.

    This is an improvement request.

    It would be helpful for the User Activity Report to show something like "Box internal IP" or "Legit IP" in the IP Address column when the IP falls into "Use Box’s internal IP address".

    Customers sometimes want to know the reason of "Unknown IP" description for their User Activity Report events.
    The article: https://support.box.com/hc/en-us/articles/4415012490387-User-Activity-Report says "Unknown IP" is shown when the IP address falls into "Spoof an IP address", "Use a VPN proxy", or "Use Box’s internal IP address" situations.

    If it falls into "Use Box’s internal IP address" situation, customers do not have to worry about it because it… more

    2 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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19. Restore Client ID Visibility for Platform Apps

    A recent update to the Box UI moved all applications into the “Platform” section of the Admin Console. With this change, the ability to search by Client ID appears to have been removed, and only the application name or Box app owner is shown in the details view.

    For larger environments like ours, this will impact efficiency. We manage thousands of custom apps, and Client ID search has been a critical method for quickly searching, reviewing and approving or denying box custom app requests.

    This request is to restore Client ID visibility within the app details view or reintroduce Client ID search functionality on the Platform Apps page to support scalable administration.

    A recent update to the Box UI moved all applications into the “Platform” section of the Admin Console. With this change, the ability to search by Client ID appears to have been removed, and only the application name or Box app owner is shown in the details view.

    For larger environments like ours, this will impact efficiency. We manage thousands of custom apps, and Client ID search has been a critical method for quickly searching, reviewing and approving or denying box custom app requests.

    This request is to restore Client ID visibility within the app details view or reintroduce Client… more

    1 vote

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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20. Different sort options for different folders

    I would like the option to sort my home folder by "Last Accessed" and other folders by "Name". Currently we can only sort one way. Thank you.

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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