10128 results found

1. Request for improvement of the event where the cell date is different when previewing an Excel file

   In Excel, if you enter a date in a cell with a custom format, a different date will be displayed when viewed with previewer permissions.
   For example, if you enter "2026/1/1", if you check it with the previewer permission, it will be displayed as "2026/10/12".
   This event is described below.

   Introducing Box Preview – Box Support
   https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview

   “Date values with the custom format "yyyy/m/d (aaa)" may show incorrect dates. This is due to a bug in the library that Box Content Preview has a dependency on. The workaround is to use a different format such as "yyyy/m/d (ddd)" or "yyyy/m/d".”

   Editor and viewer permissions are displayed as they were entered, but previewer permissions are not the date entered.
   It seems to be caused by a bug in the library that Box Content Preview depends on, but there is no way to check the correct date because the previewer permission does not allow downloading the file.
   Therefore, we strongly request improvements.

   【In Japanese】
   ＜タイトル＞
   Excelファイルをプレビューした際にセルの日付が異なる事象の改善要望
   ＜本文＞
   Excelにおいて、表示形式がユーザー定義となっているセルに日付を入力すると、プレビューアー権限で表示した際に異なった日付が表示されます。
   例えば、『2026/1/1』と入力したセルはプレビューアー権限で確認すると『2026/10/12』と表示されます。
   この事象は下記に記載があります。

   Boxプレビューの概要 – Box Support
   https://support.box.com/hc/ja/articles/360044195013-Box%E3%83%97%E3%83%AC%E3%83%93%E3%83%A5%E3%83%BC%E3%81%AE%E6%A6%82%E8%A6%81

   カスタム形式「yyyy/m/d (aaa)」を使用した日付の値は、誤った日付を示す場合があります。 これは、Box Content Previewが依存しているライブラリのバグが原因です。 回避策として、「yyyy/m/d (ddd)」、「yyyy/m/d」のような別の形式を使用します。

   編集者権限やビューアー権限は入力時と同じものが表示されますが、プレビューアー権限では入力されている日付ではありません。
   Box Content Previewが依存しているライブラリのバグが原因のようですが、プレビューアー権限はファイルのダウンロードができないため正しい日付を確認する方法がありません。
   そのため、改善を強く要望いたします。

   In Excel, if you enter a date in a cell with a custom format, a different date will be displayed when viewed with previewer permissions.
   For example, if you enter "2026/1/1", if you check it with the previewer permission, it will be displayed as "2026/10/12".
   This event is described below.

   Introducing Box Preview – Box Support
   https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview

   “Date values with the custom format "yyyy/m/d (aaa)" may show incorrect dates. This is due to a bug in the library that Box Content Preview has a dependency on. The workaround is to use a different format such as "yyyy/m/d (ddd)" or "yyyy/m/d".”

   … more

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2. Automatic Approval Removal When Deleting Apps

   Since the maximum number of app approvals is limited to 100, periodic deletion of apps is required. However, at present we must request Box to perform these deletions.

   We’d like both JWT and OAuth authentication to automatically revoke authorization when an app is deleted in the developer console.

   If the service account owns any content, we would like a dialog similar to the one shown when deleting a user, allowing us to choose whether to move or delete the content.

   アプリ承認の上限数が100であるため、定期的な削除が必要ですが、現状はBoxに依頼をする必要があります。
   JWT 認証と OAuth認証の両方で、開発者コンソールでアプリを削除したときに自動的に承認を削除するようにして欲しいです。
   もしサービスアカウントがコンテンツを持っている場合は、ユーザーの削除と同様のダイアログを表示してコンテンツを移動、削除どちらかを選択させたいです。

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3. Enable Box AI to Analyze and Generate Insights from Comments in Activity Feed

   Many users rely heavily on Box comments for collaboration and knowledge sharing. It would be extremely valuable if Box AI could process comments—summarize discussions, extract insights, and generate relevant content based on comment threads. Other chat platforms now leverage generative AI to distill conversation history, provide summaries, and surface actionable insights, all of which greatly enhance productivity.

   I would love to see Box AI extend its capabilities to include comment threads in the Activity feed, allowing users to gain more value from collaborative discussions directly within Box. Thank you for considering this enhancement!

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   under consideration  ·  0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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4. Saved as Default: Search by Name

   If you change your organization display to ‘By Name,’ it should remain consistent across all folders and be saved as the default. You can always switch back to ‘Last Updated’ if needed. Ideally, I’d like mine to stay set to ‘By Name,’ or have a navigation setting where you can choose your preferred organization as default.

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   0 comments  ·  Box App Center  ·  Delete…  ·  Admin →
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5. Resize navigation pane

   There should be a way to resize the width of the quick access navigation pane on left of screen. Most locations are cut off and unable to see what they actually are.

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   0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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6. Improvement of API performance and creation of guidelines for API usage

   When utilizing Box’s API, if the amount of content per folder is enormous or the number of invitations to a folder is high, the processing speed drops significantly. As a result, it takes a long time to complete operations, which is quite frustrating.

   We would like the API to deliver a more comfortable and speedy processing experience, so I hope you will improve the performance when using the API.

   Additionally, there are currently no guidelines regarding API performance, so we have no choice but to verify performance degradation through testing.

   This is hindering proactive API development. Please create clear guidelines that specify the details regarding API performance.

   (In Japanese)
   APIパフォーマンスの向上とAPI利用ガイドラインの作成：

   BoxのAPIを活用する際、1フォルダあたりのコンテンツが膨大だったり、フォルダへの招待数が多い場合、処理速度が大きく低下してしまい、処理が完了するまで多くの時間がかかり不満に思っています。
   より快適でスピーディな処理をAPIで実現したいので、API利用時のパフォーマンス向上をしてほしいです。

   また、現時点ではAPIパフォーマンスに関するガイドラインが存在しないため、検証ベースでパフォーマンス低下の可否を確認するしかありません。
   そのため、積極的なAPI開発の妨げになっています。 APIパフォーマンスに関する仕様を明確にまとめたガイドラインを作成してください。

   When utilizing Box’s API, if the amount of content per folder is enormous or the number of invitations to a folder is high, the processing speed drops significantly. As a result, it takes a long time to complete operations, which is quite frustrating.

   We would like the API to deliver a more comfortable and speedy processing experience, so I hope you will improve the performance when using the API.

   Additionally, there are currently no guidelines regarding API performance, so we have no choice but to verify performance degradation through testing.

   This is hindering proactive API development. Please create clear guidelines… more

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7. The maximum number of Platform apps that can be registered should be increased.

   Currently, the maximum number of approved Platform apps is limited to 100.
   If we create an app for each affiliated company within the tenant, 100 is not sufficient.
   We would like the maximum number of Platform apps that can be registered to be significantly increased.

   (In Japanese)
   現在、アプリの登録上限は100件までですが、テナント配下で組織ごとにアプリを作った場合、足りなくなる可能性があります。
   登録できるPlatformアプリの数をもっと増やしてほしい

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   1 comment  ·  Developer Platform  ·  Delete…  ·  Admin →
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8. Support MS Teams Integration on GCCH

   Would like to see Box to able to integrate with Microsoft Teams on a GCH environment without having to sideload Box into the environment by a system integrator to get it to work.

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   0 comments  ·  Partner Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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9. Simply MFA enablement to provide a simple SINGLE notice to collaborators that MFA was enabled for company "X"

   Enabling MFA for external collaborators caused mass emails to each external collaborator for every folder they are invited to, so a collaborator invited to 100 unique folders would be sent 100 emails, and would in turn click 'accept' in those emails, causing 100 emails to be send back to the content owner that it was accepted. This appears to happen even if the collaborator has already accessed the file (Triggered by enabling MFA).

   Instead of emailing for every instance of an invited collaborator email address on every folder, instead prompt them to setup MFA only when they access a file or folder that requires MFA and only if they have not already setup MFA, or optionally, send only a SINGLE email to an external collaborator indicating that MFA had been enable by a specific company and if they wanted to access any of those files, the would need to setup MFA by accessing their Box account.

   One email, rather than hundreds or thousands.

   Enabling MFA for external collaborators caused mass emails to each external collaborator for every folder they are invited to, so a collaborator invited to 100 unique folders would be sent 100 emails, and would in turn click 'accept' in those emails, causing 100 emails to be send back to the content owner that it was accepted. This appears to happen even if the collaborator has already accessed the file (Triggered by enabling MFA).

   Instead of emailing for every instance of an invited collaborator email address on every folder, instead prompt them to setup MFA only when they access a file… more

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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10. File Outcome Actions for Form Uploaded Files

    Include the ability to take file actions on files uploaded from a Box Form like you can in Relay. We have several Forms and Relays that not only take text/date/dropdown input but also have file upload fields and were hoping to move them to Automate so that we could take advantage of the additional features, but are unable to since there is no option to use an Outcome to take action upon the uploaded files.

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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11. Setting to allow classification additions/increases but not deletions/decreases

    Box Shields allows you to disable classification modifications for everyone except admins, but this is too restrictive. What we're looking for:

    • Allow classification labels to be ranked by sensitivity
    • Add configuration setting to allow Editors to add/increase sensitivity but not be able to delete/decrease sensitivity.

    Without this, we're finding we have to choose between diffusing accountability of classification labels vs. administrative overhead of having an admin or owner manage all classification label additions.

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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12. Naming the photos

    I have a problem. Box app names the photos with ":" marks on the time stamp and my desktop app doesn't want to download the photos with ":" -markers. This is a bad bug. I didn't find any setting to adjust the structure of the photofiles name.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Section to know who our buisness subscription contact is

    Could there be a section within our account that shows our current point of contact (e.g. Account Manager)?

    Our point of contact appears to change frequently, and we are often contacted by different people with various roles. It can be difficult to keep track of who we should contact when we need assistance.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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14. Implementation of the “Keep me signed in” and “Resume from the last viewed screen” features in Personal Settings

    Please keep user sessions active for a certain time even after the browser is closed.
    Specifically, we would like users to be able to resume their work from the folder or screen that was open the last time they accessed Box, rather than from the home screen.
    Please also allow users to select and change these options in their personal settings.
    Currently, the session ends every time the browser is closed, requiring users to start from the login screen each time, which results in time loss, especially when working within deep folder hierarchies.

    ＜個人設定の中に、「セッションの保持」と「最後に表示した画面から再開する」機能の実装＞
    ブラウザを閉じた後でも、一定時間はユーザーセッションを維持してください。
    具体的には、ホーム画面ではなく、ユーザーが最後にBoxにアクセスしたときに開いていたフォルダまたは画面から作業を再開できるようにしてください。
    また、ユーザーが個人設定で選択・変更できるようにしてください。
    現在は、ブラウザを閉じるたびにセッションが終了し、ユーザーは毎回ログイン後の画面から操作を開始する必要があるため、特に深いフォルダ階層で作業する場合に時間のロスにつながっています。

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15. Ability to invite external unmanaged users into Box Apps

    We are requesting a new feature that allows external (unmanaged) users to be invited into Box Apps.

    Use Case Example:
    A law firm wants to share categorized legal documents with their clients through Box. Currently, Box Apps enable internal users to view and manage files with rich metadata, making it easy to organize and automate workflows. However, clients cannot access these metadata views directly. Customers should have the ability to view this structure and even work with it to launch automations and processes, as well as search their documents more easily.

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    under consideration  ·  1 comment  ·  Box Apps  ·  Delete…  ·  Admin →
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16. I want to reuse the content entered in File Request as a task message

    We are running tasks in a Relay workflow, triggered by uploads via File Request.

    In Box’s current specifications, the “file description” entered by users in the File Request form is saved in the file’s description field in its properties after upload.

    However, when the Relay workflow starts, the message sent to the task assignee is the one configured in Relay. This message is recorded under the file’s “Activity,” but we also need to check the description field in the file properties, which means switching views and creates extra work.

    If there were a feature that allowed us to set the content entered in the File Request as the Relay task message, we would be able to use that instead of the current operational workaround.

    ---

    ファイルリクエストからのアップロードをトリガーにRelayワークフローでタスクを動かしています。
    現状Boxの仕様では、ファイルリクエストフォームでユーザーが入力した「ファイルの説明」はアップロード後、ファイルのプロパティの説明欄に保存されます。
    しかし、Relayワークフローがスタートした時、タスク担当者に送信されるのはRelayで設定したメッセージです。このメッセージはファイルの「アクティビティ」に残りますが、ファイルのプロパティの説明欄も確認する必要があり、切り替えが手間となっています。

    ファイルリクエストで入力した内容をタスクメッセージに転用できるようする機能実装をしてほしいです。

    We are running tasks in a Relay workflow, triggered by uploads via File Request.

    In Box’s current specifications, the “file description” entered by users in the File Request form is saved in the file’s description field in its properties after upload.

    However, when the Relay workflow starts, the message sent to the task assignee is the one configured in Relay. This message is recorded under the file’s “Activity,” but we also need to check the description field in the file properties, which means switching views and creates extra work.

    If there were a feature that allowed us to set the… more

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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17. Box Drive performance is terrible

    I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

    Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be available locally in full on all my devices. No issues, fairly instant sync. Now, I have to "Make available offline" if I actually want a folder to sync, but even then it doesn't work well. IF I can even see the accurate sync status of a folder or file the only thing I can count on is that it could be DAYS before even small changes fully sync. Or never.

    Mind you I am mostly running on two fully OS updated Apple silicon Macs (M1 Max and M5 Pro Macbook Pros), on Gigabit speed Verizon FIOS connections, so there is NO excuse for a 5 second sync delay on a few updated html or js files, let alone 5 DAYS. I'm simply trying to move a few files between two powerful Macs and the changes I've made on one are simply not uploading, so the otherMac doesn't even know it's behind. Force Quitting Box and relaunching seems to get things moving again but how did this thing pass QA in such a glitchy state?

    For the first time in 20 years I am seriously considering dropping Box, and can no longer recommend it to clients who might be frustrated by their experience with Google Drive or OneDrive. Not sure what's going on over there but I expect better from Box.

    I have had a personal Box subscription for about 20 years and used Box Sync on multiple devices (PC, Mac, Mobile) with barely a hiccup in all that time. Rock solid and reliable. For the past few years I have had my Cursor/VS Code project folders stored in Box and synced along with lots of other general document files and everything just worked with minimal noticeable lag. So I didn't think twice about installing Box Drive to take over from Box Sync.

    Wow, what a disappointment. Before I could just tag a folder to "Sync" and know it would be… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Remove Filter option for Box Apps View

    We have a use case where we want to restrict a view so that users can only see verified items in a view from a Box App. No matter how the App is shared, users are always able to change the underlying filters and see items that are not verified. It would be great if there was a setting in the view that turns off the ability for viewers to change the filters and only restrict to the visible filters. Image shows the filters we want them to be able to edit, the "All filters" is no required.

    •  

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19. Platform activity

    I’d like to request access to Platform activity data extending beyond the current one‑year retention period.

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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20. Make camera requirement optional for Box Mobile app installation

    We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

    Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

    From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with high-security standards.

    We kindly request Box to make the camera feature optional so that we can securely and efficiently use the native app on these specialized devices.

    We would highly appreciate it if Box could modify the installation requirements for the mobile app so that it can be installed on cameraless devices.

    Currently, because the app requires a camera feature, devices without a hardware camera are blocked from downloading it. Consequently, we are forced to use the web browser version, which significantly reduces operational efficiency and usability.

    From a security standpoint, we have introduced and are utilizing cameraless devices to comply with strict internal security policies and confidentiality requirements. While cameraless devices may represent a small share of the general market, they are essential for organizations with… more

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