906 results found

1. Report on Sync Incidents or Errors

   A lot of the time, Sync errors are because of users. If you classify and identify these errors for our admin, it can help them use Sync better or identify a way to leverage Web App/Box Drive

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   not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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2. Detailed content access reporting by location, client, user, etc.

   We'd like to see a report in the Admin Console that shows where content is being accessed from and by whom, specifically for mobile (iOS or Android, etc.); but other information like Box Drive or Web App would also be helpful.

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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3. Make it possible to have content default to available offline

   When I create a file using my OneDrive that file is by default always available to me one the device where it was created. Having a similar option would be very helpful in Box especially when I am creating multiple folders worth of material and would like to be able to work on them while in transit or other locations without wifi. When I reconnect to the internet in One Drive it automatically updates the cloud version of the document with edits I made while offline. The current process of needing to do this manually for new folders/folder trees means I loose a lot of working time.

   When I create a file using my OneDrive that file is by default always available to me one the device where it was created. Having a similar option would be very helpful in Box especially when I am creating multiple folders worth of material and would like to be able to work on them while in transit or other locations without wifi. When I reconnect to the internet in One Drive it automatically updates the cloud version of the document with edits I made while offline. The current process of needing to do this manually for new folders/folder trees means… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Develop uninstaller app for Mac users

   The current process for uninstalling Box Drive on a Mac requires the user to manually remove a number of items through Terminal. This will be very intimidating to the majority of end users and will increase the need for support from Box.

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   not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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5. Allowing the ability to ignore ownership on certain files

   We are trying to store Capture One Photoshoots on Box Drive so multiple people can access them and all adjustments are saved. There is the session file, RAW image files and various files storing the processing settings, thumbnails, etc.

   I can copy a shoot to Box and work on it fine but if someone else tries to work on it, Box won't let the software overwrite the settings file and makes copies of everything with the 2nd persons email address on it. This is related to ownership of the files.

   It would be great if we could turn that off like you can with a server on Mac so that it doesn't make duplicate files.

   Thanks

   We are trying to store Capture One Photoshoots on Box Drive so multiple people can access them and all adjustments are saved. There is the session file, RAW image files and various files storing the processing settings, thumbnails, etc.

   I can copy a shoot to Box and work on it fine but if someone else tries to work on it, Box won't let the software overwrite the settings file and makes copies of everything with the 2nd persons email address on it. This is related to ownership of the files.

   It would be great if we could turn that off… more

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Limit the number of Box files/folders that can be Marked for Offline use

   We would like to limit the Box files/folders that we can Mark for Offline use, like what we currently have when modifying Box drive’s cache limit.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Allow file locking when MS Office Coauthoring is enabled.

   Prior to MS Office Coauthoring, I could lock a file in Box, with would allow me to edit it normally, but it would be read only for anyone else.

   Since coauthoring, I can not open and edit files that I have locked. Support has let me know that this is just a limitation of coauthoring.

   The workaround is to move the file to a folder where only I have editing access, but that would require moving the file around to different locations.

   Would love the ability to temporarily lock files again. And if this isn't going to be (or can't be) fixed, shouldn't Box eliminate the "lock/unlock" option from Box Drive for users who have coauthoring enabled?

   Prior to MS Office Coauthoring, I could lock a file in Box, with would allow me to edit it normally, but it would be read only for anyone else.

   Since coauthoring, I can not open and edit files that I have locked. Support has let me know that this is just a limitation of coauthoring.

   The workaround is to move the file to a folder where only I have editing access, but that would require moving the file around to different locations.

   Would love the ability to temporarily lock files again. And if this isn't going to be (or can't… more

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   0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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8. Meine Daten herunterladen

   Sehr geehrte Damen und Herren,

   Wie so gibt es bei Box keine Möglichkeit alle Daten zu markieren zum Herrenunterladen?

   Nach der europäischen Verordnung und dem Deutschen Recht sind Sie dazu verpflichtet ohne noch mehr Abkassieren zu müssen.
   
   Sollten Sie diesen Butten nicht einführen werde ich Anwälte dafür beauftragen die Bürger der Bundesrepublik und der Europäischen Union das Recht bekommen!
   Denn was Sie hier betreiben geht so überhaupt nicht und werde ich so nicht dulden.
   Von daher bitte ich sie Höflichst darum einen Butten zu setzen so das man auch die Möglichkeit hat Daten herunterzuladen und das nicht nur mit Windows, sondern anderen Systemen.
   Da ich persönlich Linux nutze und bestimmt nicht für Box meine Gepflogenheiten ändern werde.
   Von daher bitte ich darum hier eine Möglichkeit in der Form anzubieten den sonst werde ich meine Advokat als Anwalts Lieblingskarte einsetzen.

   Auch möchte ich Sie Höflichst darauf hinweisen, dass ich keinen Klick zwang hier haben möchte, um mich bei Ihnen zu melden und gleichzeitig noch andere in meiner Datenwolke sprich bei Ihnen herumschnüffeln zu lassen.
   Das wird auf jeden Fall Konsequenzen nach sich ziehen. Denn das hat aufzuhören. Dafür werden die Anwälte sorgen
   Mit freundlichen Grüßen

   Andreas Plassmann

   Sehr geehrte Damen und Herren,

   Wie so gibt es bei Box keine Möglichkeit alle Daten zu markieren zum Herrenunterladen?

   Nach der europäischen Verordnung und dem Deutschen Recht sind Sie dazu verpflichtet ohne noch mehr Abkassieren zu müssen.
   
   Sollten Sie diesen Butten nicht einführen werde ich Anwälte dafür beauftragen die Bürger der Bundesrepublik und der Europäischen Union das Recht bekommen!
   Denn was Sie hier betreiben geht so überhaupt nicht und werde ich so nicht dulden.
   Von daher bitte ich sie Höflichst darum einen Butten zu setzen so das man auch die Möglichkeit hat Daten herunterzuladen und das nicht nur mit Windows,… more

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   0 comments  ·  Box Tools  ·  Delete…  ·  Admin →
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9. Allow http://127.0.0.1 as redirect_url in published box apps

   It is currently disallowed to use redirect_urls of the form http://127.0.0.1 in published apps.

   These give the error "insecureredirecturi".

   These are allowed in unpublished apps.

   Having a redirect to 127.0.0.1 is very useful for native apps which run on the users computer (eg rclone https://rclone.org ).

   It is pretty much impossible to do https to 127.0.0.1 - you can't get a valid certificate for it. See this link for details: https://letsencrypt.org/docs/certificates-for-localhost/ - and also for reasons why using http://127.0.0.1 is treated as secure by browsers.

   I'll describe how rclone, a native CLI app works. Rclone runs on the users computer - it runs a local webserver to get the auth details so the communications done over http are from the users browser to the users computer and never reach the LAN or Internet. Modern browsers treat http://127.0.0.1 as secure as the traffic never runs over the Internet or even the local network.

   This is more secure than having to use an external https server which then redirects to http://127.0.0.1 as the credentials go straight to the CLI application and don't have to go over the Internet at all or travel through another server.

   Note that almost all the other oauth providers that rclone supports allow http://127.0.0.1 redirect_urls, this includes Google Drive, Amazon Cloud Drive, Dropbox, Google Cloud Storage, Google Photos, Hubic, MailRu, pcloud, sharefile, Yandex (and more!)

   So box is looking like the odd one out here!

   Please implement this feature - thank you :-)

   It is currently disallowed to use redirect_urls of the form http://127.0.0.1 in published apps.

   These give the error "insecureredirecturi".

   These are allowed in unpublished apps.

   Having a redirect to 127.0.0.1 is very useful for native apps which run on the users computer (eg rclone https://rclone.org ).

   It is pretty much impossible to do https to 127.0.0.1 - you can't get a valid certificate for it. See this link for details: https://letsencrypt.org/docs/certificates-for-localhost/ - and also for reasons why using http://127.0.0.1 is treated as secure by browsers.

   I'll describe how rclone, a native CLI app works. Rclone runs on the… more

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   0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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10. LocalSystem sees current user's Proxy settings during automatic Box Tools update

    Box Tools Automatic Updates:"Box Edit Upgrade Service", please make sure that LocalSystem refers to the current user's Proxy settings as well as Box Drive automatic update.

    If the logon of "Box Edit Upgrade Service" is LocalSystem, the automatic update of Box Tools will fail. By changing the logon of "Box Edit Upgrade Service" from LocalSystem to the current user, communication via Proxy will be possible and the update will be successful. Also, by setting the Proxy setting equivalent to the current user for LocalSystem with the following command, Box Tools will be updated automatically.

    bitsadmin /Util /SetIEProxy LocalSystem Manual_Proxy <Server name>:<Port number>

    With the above settings, services running on all other Local Systems also communicate via Proxy, which affects other systems and is not an appropriate measure.

    Box Tools Automatic Updates:"Box Edit Upgrade Service", please make sure that LocalSystem refers to the current user's Proxy settings as well as Box Drive automatic update.

    If the logon of "Box Edit Upgrade Service" is LocalSystem, the automatic update of Box Tools will fail. By changing the logon of "Box Edit Upgrade Service" from LocalSystem to the current user, communication via Proxy will be possible and the update will be successful. Also, by setting the Proxy setting equivalent to the current user for LocalSystem with the following command, Box Tools will be updated automatically.

    bitsadmin /Util /SetIEProxy LocalSystem Manual_Proxy <Server… more

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    0 comments  ·  Box Tools  ·  Delete…  ·  Admin →
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11. Password reset is so laborioius

    You need to vastly improve the password reset experience. It takes me several minutes to set up a new password and I have to do this on multiple computers. For one thing, DON'T expire passwords. It doesn't improve security at all. Second, if you have to expire them, send me a warning a few days ahead of time. Don't just shut down my Box drive app. Third, I should be able to log in with my old PW and just reset there, maybe with a 2nd factor authentication, like a text message. Finally, the PW rules are too narrow. If I want a really long PW, that should be allowed. Please fix these things. It's REALLY annoying and I dread having to do this every 3 months. Thank you.

    You need to vastly improve the password reset experience. It takes me several minutes to set up a new password and I have to do this on multiple computers. For one thing, DON'T expire passwords. It doesn't improve security at all. Second, if you have to expire them, send me a warning a few days ahead of time. Don't just shut down my Box drive app. Third, I should be able to log in with my old PW and just reset there, maybe with a 2nd factor authentication, like a text message. Finally, the PW rules are too narrow. If… more

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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12. Enable Shuttle to Migrate Google-specific filetypes without converting

    Currently, Shuttle uses an export feature of Google Drive's API when exporting Google Workspace documents, and this feature converts exported files into their non-Google Workspace corresponding formats (.gdoc> .docx, .gslides > .pptx, etc.). Since Box supports Google Workspace filetypes, Box should look to employ the non-public API endpoint that Google offers that can be utilized to export files in their native format without converting them.

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    1 comment  ·  Shuttle  ·  Delete…  ·  Admin →
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13. Add ability to dismiss problem items if the user does not want to address the issue

    For example, a Box item's name has characters that Windows does not support.

    The user wishes to keep the name as is and doesn't need to see the item locally.

    With Box Sync, they could just unsync the folder to avoid the problem item. With Box Drive, they cannot avoid the problem item.

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    not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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14. Allow Save to PDF from Office to point to Box share.

    Users currently use the "Save as Adobe PDF" which I believe is a plugin for Office. It generates a popup window for "Acrobat PDFMaker" which uses the standard Windows Explorer.

    As a result, users need to save to local drive first, then upload to Box. They'd like to save a PDF directly to Box.

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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    not planned  ·  lwang responded

    This is not currently planned. We will let you know if anything changes.

15. Set file to read only for users without editing permissions

    Box Drive allows users without edit rights to download, edit files, and keep them personally.

    Since we are giving these users permissions where they can't edit, we want to prevent this behavior by setting the file to "read-only" when users without editing permission open it, download it, or save it (the file)

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Lucidchart Enhanced Two-Way Integration

    The current Box + Lucidchart integration is based on the 'More Actions' menu in the Box webapp.

    REQUEST: Work with Lucidchart to extend this integration to a true two-way integration (similar/exactly the same as what Lucidchart already has with Google Drive - https://www.lucidchart.com/pages/google-apps), allowing the user to save to Box from Lucidchart and more.

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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    not planned  ·  Admindmorkovine (Product Manager, Box) responded

    Please reach out to Lucidchart directly to get this integration request prioritized.

17. Confirmation Dialog for DAdd Confirmation Prompt Before Uploading Files in Box Web torag-and-Drop File Uploads to Prevent Accidental Uploads

    While a similar request has been made for Box Drive, I believe that the same risk of accidental file uploads exists when using Box via the web interface. In particular, there is a concern about the unintended upload of important files to the wrong folder, which could result in information leaks. Unlike bulk operations, even a single mistaken upload of a sensitive file can have serious consequences.

    Therefore, I would like to request the addition of a confirmation message or dialog before uploading files in Box (web version), especially when using drag-and-drop or other upload methods, to help prevent accidental uploads.

    重要ファイルの誤アップロード防止のため、Box Webでファイルアップロード時に確認メッセージを表示してほしい

    Box Driveについては同様の要望がすでに出ていますが、Web版のBoxを利用する場合でも、誤ってファイルをアップロードしてしまうリスクがあると考えています。特に、重要なファイルを誤ったフォルダにアップロードしてしまうことで、情報漏えいにつながる懸念があります。大量の操作ではなくても、機密性の高いファイルを1件誤ってアップロードしただけで深刻な問題となる可能性があります。

    そのため、Box（Web版）でファイルをアップロードする際、特にドラッグ＆ドロップなどの操作時に、アップロード前に確認メッセージやダイアログが表示される機能を追加していただきたいです。

    While a similar request has been made for Box Drive, I believe that the same risk of accidental file uploads exists when using Box via the web interface. In particular, there is a concern about the unintended upload of important files to the wrong folder, which could result in information leaks. Unlike bulk operations, even a single mistaken upload of a sensitive file can have serious consequences.

    Therefore, I would like to request the addition of a confirmation message or dialog before uploading files in Box (web version), especially when using drag-and-drop or other upload methods, to help prevent accidental… more

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    0 comments  ·  New UI  ·  Delete…  ·  Admin →
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18. I'm a sole proprietor and need your Business Plus features

    Hello, I'm coming back to our exchange on Twitter from earlier today.

    I was a Box user between 2013-18 when my business started to grow and my Box plan became too limited. Also the branding of my file exchange service became a must.

    Back then I wanted to switch to Business Plus but the minimum of 3 payed users made this way too expensive and also simply unreasonable for me as a one-man show. I exchanged various emails with your support and spoke with your office in Munich about whether it was possible to offer a One User Business Plus account before giving up at some point since the answer was no. I switched to WeTransfer where I soon became a beta user for their current Plus plan.

    I like WeTransfer and had a good relation with their beta team but unfortunately their platform is not always as reliable as it had to be and the features offered still leave a lot to be desired.

    Let me keep this brief for now, do you see a chance to offer a one user Business Plus account, ideally with a 'fair' monthly fee that suits a fairly small business like mine?

    I'm a audio mastering engineer and work with clients around the world around 15 per month, while 4 or 5 of them are regulars. Reliability, ease of use for my clients and speed are crucial for me, so is storage space and branding. I love the idea to offer my clients an app for communication and fast project updates, and in general I'd love to move all project related communication into their dedicated folders.

    I have plenty of colleagues who are 'so/so' happy with WT, Dropbox, G-Drive etc, none of them would hesitate to switch to a much better platform as long as the cost will stay in relation to our income.

    I look forward to hearing from you.

    Hello, I'm coming back to our exchange on Twitter from earlier today.

    I was a Box user between 2013-18 when my business started to grow and my Box plan became too limited. Also the branding of my file exchange service became a must.

    Back then I wanted to switch to Business Plus but the minimum of 3 payed users made this way too expensive and also simply unreasonable for me as a one-man show. I exchanged various emails with your support and spoke with your office in Munich about whether it was possible to offer a One User Business Plus… more

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
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19. Dedicated File Shortcuts without using Bookmarks

    Currently if I want to create a link from one folder to a file or folder stored elsewhere in the system, the recommendation is to use Bookmarks. This method has several disadvantages.

    • First, it requires creating the link on the target file or folder, meaning you need to navigate away from the folder where the bookmark needs to exist.
    • Second, shared links can be removed, disabled, or expired, which would break the bookmark.
    • Third, bookmarks do not work in Box Drive.

    I would suggest a dedicated mechanism within the Box system for creating and maintaining shortcuts, which is independent of the Bookmark system. Such a system would avoid the disadvantages above and provide some extra benefit. For example, if a file is the target of such a shortcut, that relationship could be viewable through an option in the file’s “More Options” menu allowing file owners to see and manage those shortcuts. Additional auditing would also be possible, with information showing who accessed the file from the shortcut.

    The implementation I envision includes a new option in the “New +” menu of the web interface. Selecting this option would open a search dialog where a user could search through their box content directly.

    Upon selecting a file, the user would then be prompted to select “Shortcut Permissions” that determine how other users can interact with the target file.

    If the shortcut creator has Editor permissions on the target, they would be able to select from the following:
    • None – users who do not already have permission to view the target are unable to use the shortcut
    • Preview Only – users who do not already have permission to view the target are able to open the target in the web-viewer, but not download the file
    • View and Download – users who do not already have permission to view the target file are able to preview the target file or download a copy of the target file.
    o This is like creating a “can view and download” shared link and embedding it in a bookmark.
    • Edit – users who do not already have permission to view the target file are able to view, download, and Edit the target file
    o This is like creating a public “Can edit” shared link and embedding it in a bookmark

    If the shortcut creator has “Viewer” or “Viewer Uploader” permissions on the target, they would be able to select from the following:
    • None – users who do not already have permission to view the target are unable to use the shortcut
    • Preview Only – users who do not already have permission to view the target are able to open the target in the web-viewer, but not download the file
    • View and Download – users who do not already have permission to view the target file are able to preview the target file or download a copy of the target file.
    o This is like creating a “can view and download” shared link and embedding it in a bookmark.

    If the shortcut creator has “Previewer” or “Previewer Uploader” permissions on the target, they would be able to select from the following:
    • None – users who do not already have permission to view the target are unable to use the shortcut
    • Preview Only – users who do not already have permission to view the target are able to open the target in the web-viewer, but not download the file

    Similarly, other users’ interactions will be based on their permission in the folder containing the shortcut.

    If a user is has editor permissions in the folder containing the shortcut a shortcut with “Edit” Shortcut permissions, then they will be able to edit the file.

    If a user has Viewer permissions in the folder containing the shortcut, then they would only have “Viewer” permissions to the target file even if the shortcut creator gave the shortcut “Edit” permissions.

    Finally, if the user already has some level of permission to the target file, and it exceeds the permission of the Shortcut, then that permission level would apply.

    Currently if I want to create a link from one folder to a file or folder stored elsewhere in the system, the recommendation is to use Bookmarks. This method has several disadvantages.

    • First, it requires creating the link on the target file or folder, meaning you need to navigate away from the folder where the bookmark needs to exist.
    • Second, shared links can be removed, disabled, or expired, which would break the bookmark.
    • Third, bookmarks do not work in Box Drive.

    I would suggest a dedicated mechanism within the Box system for creating and maintaining shortcuts, which… more

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20. BoxDrive behavior of files with the “Browser Use Only” classification label

    We are considering setting up a "Browser Only" classification label for collaborative editing of Office applications to enforce download restrictions so that collaborative editing is only possible in the browser.
    However, when a user tries to open a file with the "Browser Only" label, the viewer and previewer will not be able to open the file because of the download restriction.
    Also, when opening BoxNote from BoxDrive, you will be redirected to the browser, but Office files must be opened by right-clicking on Box.com and previewing them, and when editing, you must perform online editing.

    (1) The basic specification of BoxDrive is that the existence of the contents in the invited folder itself is visible, but when you try to open it, if you do not have download privileges, you cannot download the cached data and cannot open it (editing or even previewing is not possible), but if you do not have download privileges, you can open the cached data in the browser. If you have the preview authority, can you take action such as automatically transitioning to the browser to preview the data?

    If it is difficult to change (1), could you add a function to filter files that cannot be opened from Box Drive (according to conditions such as permissions, labels, etc.)? We are concerned that this will cause confusion among users, lower utilization rates, and unnecessary inquiries, which will lower the efficiency of the entire organization.

    Officeアプリを共同編集するために、「ブラウザーのみ利用」の分類ラベルを設定し、ダウンロード制限をかけブラウザでのみ共同編集できるように強制する運用を検討しております。
    しかし、「ブラウザーのみ利用」のラベルが対がファイルをで開こうとした場合、ダウンロード制限がかかっているためビューアやプレビューアが開くことができない挙動となってしまいます。
    また、BoxDriveからBoxNoteを開くときにはブラウザに遷移いたしますが、Officeファイルは右クリック＞Box.comで開き、プレビューを行い、編集時はOnline編集を実施する必要があります。

    ①BoxDriveの基本仕様として、招待されたフォルダ内のコンテンツの存在自体は見えるのに、いざ開こうとした際に、ダウンロード権限がないとキャッシュデータをダウンロードできず開けない(編集はおろかプレビューすら出来ない)状態ですが、ダウンロード権限がなくともプレビュー権限があるのであれば、ブラウザへ自動遷移してプレビューさせるなりの対応いただけないでしょうか。
    ②①の変更が難しい場合、Box Driveから開くことができないファイル(権限やラベル有無等の条件に応じて)はフィルタ表示させるような機能を追加いただけないでしょうか。BoxDrive上見えているのに、開くことができない運用はユーザの混乱を招き利用率が低下及び、無駄な問い合わせが生じ組織全体の効率が下がることを懸念しております。

    We are considering setting up a "Browser Only" classification label for collaborative editing of Office applications to enforce download restrictions so that collaborative editing is only possible in the browser.
    However, when a user tries to open a file with the "Browser Only" label, the viewer and previewer will not be able to open the file because of the download restriction.
    Also, when opening BoxNote from BoxDrive, you will be redirected to the browser, but Office files must be opened by right-clicking on Box.com and previewing them, and when editing, you must perform online editing.

    (1) The basic specification of… more

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