9865 results found

1. Embedded Widget wont load on my website if third-party cookies are blocked in the browser

   Recent changes by Box have made the embedded Widget I have been using for years useless. None of my clients allow third-party cookies by their browsers. They have been uploading files to me for years but now must "grant access" and approve cookies by Box, sometimes a four-step process to get access via the Widget on my website. Not workable. Will use a One-Drive link to solve, but disappointed. Your support team suggested I send my issue to you.

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   0 comments  ·  Box Tools  ·  Delete…  ·  Admin →
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2. Allow Auto-creation and Auto-deletion of Box folders in NetSuite per record

   Introduce functionality within the Box–NetSuite integration to automatically create associated Box folders when a NetSuite record is created, eliminating the need for users to manually click the “Default” button.
   Additionally, enable automatic deletion of the corresponding Box folder when the related NetSuite record is deleted, ensuring better data hygiene and consistency between systems.
   As part of this enhancement, provide administrators or consultants with the ability to toggle this feature on or off by record type, allowing organizations to apply automation selectively based on their business needs.

   Benefits:
   - Reduces manual user actions and wait time for folder creation
   - Improves synchronization and cleanup between NetSuite and Box
   - Enhances system usability and efficiency
   - Provides flexible control for administrators to tailor the feature by record type

   Introduce functionality within the Box–NetSuite integration to automatically create associated Box folders when a NetSuite record is created, eliminating the need for users to manually click the “Default” button.
   Additionally, enable automatic deletion of the corresponding Box folder when the related NetSuite record is deleted, ensuring better data hygiene and consistency between systems.
   As part of this enhancement, provide administrators or consultants with the ability to toggle this feature on or off by record type, allowing organizations to apply automation selectively based on their business needs.

   Benefits:
   - Reduces manual user actions and wait time for folder creation
   - Improves… more

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   0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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3. The number of entries in the view and graph do not match.

   I would like the specifications to be changed so that the total number of entries in the view and the graph match.

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   0 comments  ·  Box Apps  ·  Delete…  ·  Admin →
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4. Update Salesforce SDK Automatically using Box OpenAPI Spec

   The current SDK (https://github.com/box/box-salesforce-sdk) is very outdated and not well-maintained. With Box's ability auto-gen SDKs, we would like the SDK team to evaluate adding Salesforce Apex to the list.

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   0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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5. Administrators to be able to monitor when a BOX sign is sent

   BOX signを例えば外部などに送信した際に、適正なルートを通った正しい署名依頼であるか確認や未然に防止する方法を実装してほしいです。

   Relayと組み合わせれば可能なことはわかっておりますが、全契約など署名が必要なものに対しRelayとの組み合わせを作成することは、現実的ではなく、下記ような管理者に通知する機能を要望します。
   BOX signを送信した際に管理者(例えば契約管理担当)に自動で通知できれば、
   社内決済が終わっているのか、契約内容は正しいのかなどを確認することが可能だと考えております。

   ご確認、ご検討をお願いします。

   EN translation:
   When a BOX sign is sent, for example to an external party, we would like a method implemented to verify that it is a legitimate signature request that has gone through the proper route, and to prevent such misuse.

   We understand that this is possible when combined with Relay, but creating a combination with Relay for all contracts and other documents requiring signatures is not practical. Therefore, we request a function to notify administrators as described below.

   If administrators (e.g., contract managers) are automatically notified when a BOX sign is sent, they will be able to verify whether internal approval has been completed and whether the contract details are correct.
   Please review and consider this request.

   BOX signを例えば外部などに送信した際に、適正なルートを通った正しい署名依頼であるか確認や未然に防止する方法を実装してほしいです。

   Relayと組み合わせれば可能なことはわかっておりますが、全契約など署名が必要なものに対しRelayとの組み合わせを作成することは、現実的ではなく、下記ような管理者に通知する機能を要望します。
   BOX signを送信した際に管理者(例えば契約管理担当)に自動で通知できれば、
   社内決済が終わっているのか、契約内容は正しいのかなどを確認することが可能だと考えております。

   ご確認、ご検討をお願いします。

   EN translation:
   When a BOX sign is sent, for example to an external party, we would like a method implemented to verify that it is a legitimate signature request that has gone through the proper route, and to prevent such misuse.

   We understand that this is possible when combined with Relay, but creating a combination with Relay for all contracts and other documents requiring signatures is not practical. Therefore, we request a function to notify administrators as described below.

   If administrators (e.g., contract managers) are automatically notified when a BOX sign is sent,… more

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   not planned  ·  0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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6. About the Box AI Agent in Copilot

   When using the Box Admin Console, it is possible to identify which files the Box AI Agent accessed and when.
   However, there is no way to determine how many prompts each user has submitted to the Box AI Agent via Copilot, nor the number of times they have done so.
   Similarly, there is no method to understand, at a system-wide level, how many prompts are being submitted to the Box AI Agent overall.
   Unlike general generative AI services, we understand that there is no cost incurred based on usage frequency (i.e., the number of prompts submitted).
   Nevertheless, from an administrator’s perspective, it is important to understand usage frequency. By providing a way to track this information, organizations would gain value by being able to report how extensively generative AI is being utilized.
   We strongly request that a mechanism be provided to monitor and understand the usage frequency of the Box AI Agent.

   <<<以下日本語訳>>>
   CopilotのBox AI Agentについて

   Box管理コンソールでBox AI Agentがどのファイルへいつアクセスしたかを把握する方法はある。
   が、どのユーザーがCopilotを介してBox AI Agentにどれだけプロンプトを投入したか、その回数を知る方法が無い。
   同様にシステム全体としてどれだけBox AI Agentへプロンプトが投入されているかを把握する方法もない。
   一般的な生成AIと異なり、使用回数(プロンプトを投入した回数)に対する費用は発生しないとの事。
   だが、管理者としてはその頻度を把握しておきたく、知る方法を設置してもらうことで、生成AIがどれだけ利用されているか報告することが組織としてメリットとなる。
   是非ともBox AI Agentの利用頻度を知る方法を設置してほしい。

   When using the Box Admin Console, it is possible to identify which files the Box AI Agent accessed and when.
   However, there is no way to determine how many prompts each user has submitted to the Box AI Agent via Copilot, nor the number of times they have done so.
   Similarly, there is no method to understand, at a system-wide level, how many prompts are being submitted to the Box AI Agent overall.
   Unlike general generative AI services, we understand that there is no cost incurred based on usage frequency (i.e., the number of prompts submitted).
   Nevertheless, from an administrator’s… more

   2 votes

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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7. The upper limit on the number of file requests that can be "bulk deleted"

   Due to Box's specifications, you can delete file requests all at once using the following steps.
   However, if you try to delete nearly 1,000 file requests, you'll receive the error message "Failed to delete link." The following steps prevent you from deleting them.

   　[Admin Console > Content > File Requests > Select multiple file requests > Click the trash can icon that appears]

   For security reasons, we need to periodically delete large numbers of file requests to prevent unnecessary requests from being available for a long period of time.
   However, currently, the only way to delete nearly 1,000 file requests is to delete them in parts.
   This requires a lot of time and effort, so we'd like the limit on the number of file requests that can be deleted at once to be increased.

   【日本語訳】
   タイトル：ファイルリクエストを一括削除できる件数を増やしてほしい

   内容：
   Boxの仕様上、ファイルリクエストを一括削除する方法として、以下の操作手順でファイルリクエストを削除できますが
   1000件近いファイルリクエストを削除すると、エラー「リンクの削除に失敗しました。」が表示されて削除できません。
   【管理コンソール>コンテンツ>ファイルリクエスト>ファイルリクエストを複数選択>表示されるゴミ箱をクリック】

   セキュリティの観点から、不要となったファイルリクエストを長期間利用できないようにするため、定期的に大量のファイルリクエストを削除する必要があります。
   現状では1000件近いファイルリクエストを分割して削除する方法しかありません。
   管理する上で多くの工数がかかるため、ファイルリクエストを一括削除できる件数の上限を上げてほしいです。

   Due to Box's specifications, you can delete file requests all at once using the following steps.
   However, if you try to delete nearly 1,000 file requests, you'll receive the error message "Failed to delete link." The following steps prevent you from deleting them.

   　[Admin Console > Content > File Requests > Select multiple file requests > Click the trash can icon that appears]

   For security reasons, we need to periodically delete large numbers of file requests to prevent unnecessary requests from being available for a long period of time.
   However, currently, the only way to delete nearly 1,000 file requests… more

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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8. Cannot move files within Box when the file version is large

   We hope to resolve the issue where files cannot be moved once the file version reaches a certain number.
   ＝＝＝
   ファイルバージョンが一定数に達するとファイルの移動が行なえなくなる問題について解消を希望します。

   4 votes

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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9. Improved LFO operation stability

   There was a case where the upload process failed due to an error in LFO internal processing. We request the implementation of measures to improve the stability of LFO processing.
   ＝＝＝
   LFO内部処理のエラーによりアップロード処理が失敗したケースがありました。LFO処理の安定性向上施策の実施を希望します。

   4 votes

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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10. Pop up confirmation listing content prior to moving content to Archive

    Pop up confirmation listing content prior to moving content to Archive will help in confirming what should be going to Archive as a last check before the content gets moved

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    0 comments  ·  Box Archive  ·  Delete…  ·  Admin →
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11. Box drive should only show and sync the selected folder and left the unselected online only

    Box drive now allows you to hide folder. Be frankly this is useless. Because for most the IT users, we normally enabe showing hidden folder/files option in Windows explorer. So for more prefessional usage, the Box Drive should only show and sync the selected folders. The folders not selected should be left alone online.
    One example, I have a box drive hosting many folders. Each folder hosting one project. The projects could be from different client. When I work with client A, I only want client A project folder to be sync and shown on my desktop. But now the other project folders are also included in the sync set. Even it is hidden but as said as long as you enable showing hiddeng folder/file option, you can still see, more importantly access those folders and files. This leads to potencial data leak.
    The Box Drive is a good product but clearly it is not ready to be an enterprise or professional solution like Microsoft One Drive.

    Box drive now allows you to hide folder. Be frankly this is useless. Because for most the IT users, we normally enabe showing hidden folder/files option in Windows explorer. So for more prefessional usage, the Box Drive should only show and sync the selected folders. The folders not selected should be left alone online.
    One example, I have a box drive hosting many folders. Each folder hosting one project. The projects could be from different client. When I work with client A, I only want client A project folder to be sync and shown on my desktop. But now the… more

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. We’d like to be able to preconfigure/customize the watermark applied by access policies.

    We’d like content that has a watermark applied using Box Shield classification labels to display a preconfigured custom watermark.For example, content labeled “Confidential” should display a watermark with the text “Confidential.”
    Ideally, the watermark could be customized when configuring the security controls, without requiring per-item settings.

    Box Shieldの分類ラベルを使用して電子すかしを適用したコンテンツに対し、予めカスタマイズした電子すかしを表示して欲しいです。
    たとえば、「極秘」の分類ラベルを付与したコンテンツには電子すかしで「極秘」の文字列が出るようにしたいです。
    個別に設定をせずとも、セキュリティコントロールの設定時に電子すかしをカスタマイズできるのが望ましいです。

    9 votes

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    on roadmap  ·  0 comments  ·  Shield  ·  Delete…  ·  Admin →
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13. Box for Outlook - Allow Configurable Setting that will autocovert an attachment to a link when over a certain size

    Sharefile's Outlook add-in allowed for you to define a size threshold for attachments. When that threshold was reached, it would automatically upload the attachments to Sharefile and then insert the link to the file(s)

    This feature made it simple to share larger documents, or multiple documents that would cause bounce-back emails for trying to send an email with too large of size. This was also much quicker than taking the time to create a new folder, upload the documents, then attach the links for those documents to the email.

    I understand that this would require some other types of decisions to be made, such as where does the file get uploaded to? Perhaps there is an autogenerated folder for each user account that it sticks the files in, similar to Box Reports, Box Shuttle Reports, My Box Notes, My Canvases, etc.

    You can find some of their documentation here:
    https://docs.sharefile.com/en-us/sharefile/sharefile-app/sharefile-for-outlook/change-defaults

    Sharefile's Outlook add-in allowed for you to define a size threshold for attachments. When that threshold was reached, it would automatically upload the attachments to Sharefile and then insert the link to the file(s)

    This feature made it simple to share larger documents, or multiple documents that would cause bounce-back emails for trying to send an email with too large of size. This was also much quicker than taking the time to create a new folder, upload the documents, then attach the links for those documents to the email.

    I understand that this would require some other types of decisions… more

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    0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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14. Security Control - Download and Print Restriction, possibility for Owners/Co-owners and Editors exceptions

    Security Control - Download and Print Restriction, possibility for Owners/Co-owners and Editors to be excluded from this restriction.

    Currently, for managed users it's possible to restrict all users except Owners/Co-owners and Editors.
    It would be beneficial to have a similar option for restricting external users

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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15. Convert Box Drive File to Box Link when Emailing Copy of File

    We use Box to store company documents, and most people prefer to work with the Box files natively on Windows via Box Drive. The issue is when someone wants to circulate a copy of a file stored on box. The standard practice is to drag a copy of the document from Windows Explorer to an Outlook email. This results in a copy of the document, so future collaborators are not editing the Box document, but rather a copy.

    This is a common feature in most established DMS products, where the user is asked if they want to upload the actual file or instead, a link to the file so that when the recipient opens the attachment, they are directed to the file on the server, not the copy of the document in the email.

    We use Box to store company documents, and most people prefer to work with the Box files natively on Windows via Box Drive. The issue is when someone wants to circulate a copy of a file stored on box. The standard practice is to drag a copy of the document from Windows Explorer to an Outlook email. This results in a copy of the document, so future collaborators are not editing the Box document, but rather a copy.

    This is a common feature in most established DMS products, where the user is asked if they want to upload the actual… more

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Increase Multi-Document Querying Limitations from 10

    The current system limits the number of documents that can be reviewed in a single session, which has led some public sector users to process eligibility documents in multiple smaller batches. In practice, screenings often involve significantly more documents (70 in some cases) than the system currently supports in one batch (10 max), resulting in added workload and inefficiency.

    15 votes

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    on roadmap  ·  0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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17. Sync Box to an external hard drive

    This should go without saying, but internal hard disks are far too small for cloud storage to sync, especially when using the cloud storage for large files such as video editing. We have several Terabytes of data on ours that we access all the time, as a group of editors. It's an absolute dealbreaker that we're forced to use the default location of the local drive to sync files using Box Desktop, and we would like the option of choosing an external hard drive or even a secondary internal drive to sync to. Dropbox, iCloud, OneDrive, and Google Drive all have these options, albeit some are quite complicated to activate, but we're already settled on Box here so we'd like to not have to move to one of those to continue service.

    This should go without saying, but internal hard disks are far too small for cloud storage to sync, especially when using the cloud storage for large files such as video editing. We have several Terabytes of data on ours that we access all the time, as a group of editors. It's an absolute dealbreaker that we're forced to use the default location of the local drive to sync files using Box Desktop, and we would like the option of choosing an external hard drive or even a secondary internal drive to sync to. Dropbox, iCloud, OneDrive, and Google Drive all… more

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Enhanced Granular Access Controls for External Collaborators

    Current Limitation:
    - Existing shared link and external collaborator settings apply a uniform 30-day restriction across all external users
    - No ability to create differentiated access rules for trusted partners or affiliated organizations

    Proposed Feature:
    Implement a multi-tier external collaboration access control system that allows:
    1. Configurable access duration and permissions based on organizational relationship
    2. Ability to create exception groups with extended or permanent access
    3. Granular control to distinguish between:
    - Completely external users (standard 30-day restriction)
    - Trusted partners/affiliated organizations (customizable access duration)
    - Specific trusted domains with distinct access rules

    Use Case Example:
    An organization wants to:
    - Maintain strict 30-day access for unknown external collaborators
    - Provide longer/permanent access for trusted partners like subsidiary companies or closely affiliated academic/research institutions

    Business Value:
    - Increases flexibility in collaboration management
    - Reduces administrative overhead of manually managing access
    - Provides more nuanced security controls

    Current Limitation:
    - Existing shared link and external collaborator settings apply a uniform 30-day restriction across all external users
    - No ability to create differentiated access rules for trusted partners or affiliated organizations

    Proposed Feature:
    Implement a multi-tier external collaboration access control system that allows:
    1. Configurable access duration and permissions based on organizational relationship
    2. Ability to create exception groups with extended or permanent access
    3. Granular control to distinguish between:
    - Completely external users (standard 30-day restriction)
    - Trusted partners/affiliated organizations (customizable access duration)
    - Specific trusted domains with distinct access rules

    Use Case Example:
    An organization wants… more

    4 votes

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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19. Request new report by file extension

    While you can check rough file types from the storage in admin insights, there are many situations in operations where you need to understand capacity and file counts at the extension level. I would like to request a report that can show file sizes by extension. I also want it to support filtering by owner.

    管理者インサイトのストレージから大まかなファイルタイプを確認できますが、運用では拡張子の粒度で容量や件数を把握したい場面が多くあります。拡張子ごとのファイルサイズを確認できるレポートの提供を希望します。所有者ごとのフィルタリングにも対応してほしいです。

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20. Have "View" functionality available when selecting "include sub-folders"

    At this time, when running a report and toggling on the "include subfolders" option, the "View" option is not supported. A "No matching results found" message appears or the previewed actions don't take the selected folders into consideration.

    The generated report does show the correct actions with the selected filters, but there's a need for better previewing before running the report. This will allow admins to have a clearer understanding of what will be in the final report.

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