610 results found

1. Exports users doesn't reflect the latest users

   We're using the list of users which we can export from 'Export Users' button in Users and Groups menu to verify if the user provisioning tool is working correctly on the daily basis.

   Although I heard from Box that Box reports are being migrated to new data platform to improve the performance, this new Export Users report doesn't reflect the latest users. Maybe this new one reports the user list as of roughly half a day ago, so we can't our daily verification task correctly...

   I think user list should reflect the latest status so I want Box to fix this issue as soon as possible.

   We're using the list of users which we can export from 'Export Users' button in Users and Groups menu to verify if the user provisioning tool is working correctly on the daily basis.

   Although I heard from Box that Box reports are being migrated to new data platform to improve the performance, this new Export Users report doesn't reflect the latest users. Maybe this new one reports the user list as of roughly half a day ago, so we can't our daily verification task correctly...

   I think user list should reflect the latest status so I want Box to… more

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   delivered  ·  0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →

2. Provide functionality to extend the 30 day time limit on user acceptance when enabling External User TOS

   Currently, the documentation states that when enabling external user TOS, if the user does not accept the TOS within 30 days then they have all access to collaborated content revoked. This is problematic as we have external users that need occasional access but may not heed the warning to accept the TOS. I would like a mechanism to manage this time frame, either extending to 90 days or reset the time for users/groups.

   Link to documentation: https://support.box.com/hc/en-us/articles/360044192733-Using-Custom-Terms-Of-Service

   If any external collaborators do not accept the ToS within 30 days, they will be removed as a collaborator from the content.

   Currently, the documentation states that when enabling external user TOS, if the user does not accept the TOS within 30 days then they have all access to collaborated content revoked. This is problematic as we have external users that need occasional access but may not heed the warning to accept the TOS. I would like a mechanism to manage this time frame, either extending to 90 days or reset the time for users/groups.

   Link to documentation: https://support.box.com/hc/en-us/articles/360044192733-Using-Custom-Terms-Of-Service

   If any external collaborators do not accept the ToS within 30 days, they will be removed as a collaborator from the… more

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   1 comment  ·  Admin Console  ·  Delete…  ·  Admin →
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3. Nested folders

   With the current collections capability, it looks like collections don’t have any organization within them. If you wanted to organize things into “folders” within your projects you’d have to title collections all at the top level with a naming that implied a hierarchy in order to map shared items into groupings one layer of organization down. Something like:

   Collections:
   Project1-folder1
   Project1-folder2
   Project1-folder3
   Project2-folder1
   …

   I would have preferred to build an arbitrary folder tree and place shared items into specific places in my folder hierarchy.

   Obviously it would be more useful if this organization was available in Box Drive too.

   With the current collections capability, it looks like collections don’t have any organization within them. If you wanted to organize things into “folders” within your projects you’d have to title collections all at the top level with a naming that implied a hierarchy in order to map shared items into groupings one layer of organization down. Something like:

   Collections:
   Project1-folder1
   Project1-folder2
   Project1-folder3
   Project2-folder1
   …

   I would have preferred to build an arbitrary folder tree and place shared items into specific places in my folder hierarchy.

   Obviously it would be more useful if this organization was available in Box Drive… more

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   1 comment  ·  Collections  ·  Delete…  ·  Admin →
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4. Clarification needed for “Invite Collaborator” event behavior in User Activity Report　ユーザーアクティビティレポートにおける「コラボレータの招待」イベント仕様の明確化について

   【Description】
   In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
   Specifically, the “Invite Collaborator” event is not logged in the following cases:

   When the invited user has “Automatically accept collaboration invites” enabled
   When a group is invited

   As a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
   Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
   【Request】
   Please clarify and document(https://support.box.com/hc/ja/articles/4415012490387) the following:

   Under what conditions the “Invite Collaborator” event is not recorded
   The relationship and differences between “Invite Collaborator”, “Accepted Invite”, and related events (e.g., auto-accepted invites, group collaborations)

   This would help administrators accurately interpret User Activity Reports and track collaboration activities more effectively.

   【内容】
   ユーザーアクティビティレポートにおいて、「コラボレータの招待」と「招待の承諾」のイベント間に不整合が見られます。
   具体的には、以下のケースにおいて「コラボレータの招待」が記録されません：

   招待先ユーザーが「コラボレーションへの招待を自動的に承諾する」を有効化している場合
   グループを招待した場合

   このため、本来一連の処理であるはずの招待および承諾イベント間で、ログ件数に大きな差異が発生します。
   現状、この挙動は公式ドキュメントに明記されておらず、「コラボレータの招待」イベントの制約が把握しにくい状況です。
   【要望】
   以下について明確化および公式ドキュメント(https://support.box.com/hc/ja/articles/4415012490387)への記載をお願いします：

   「コラボレータの招待」イベントが記録されない条件
   「コラボレータの招待」と「招待の承諾」および関連イベント（自動承認、グループ招待等）との関係および差異

   これにより、管理者がユーザーアクティビティレポートを正しく解釈し、コラボレーションの監査を適切に行うことが可能になります。

   【Description】
   In the User Activity Report, there is an inconsistency between “Invite Collaborator” and “Accepted Invite” events.
   Specifically, the “Invite Collaborator” event is not logged in the following cases:

   When the invited user has “Automatically accept collaboration invites” enabled
   When a group is invited

   As a result, there is a significant discrepancy between the number of “Invite Collaborator” and “Accepted Invite” events, even though these actions are part of the same collaboration flow.
   Currently, this behavior is not clearly documented in the official Box support article, and it is difficult to understand the limitations of the “Invite Collaborator” event.
   【Request】… more

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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5. Better workflows for organizing content

   A colleague of mine works in an a department we'll call "DepartmentX" in a larger organization. Within other departments in the org they create a "DepartmentX" folder and share that to my colleage's box account.

   My colleague now has several "DepartmentX" folders and cannot at a glance see where they are from.

   In the initial view in Box and even on BoxDrive the "root" is polluted with other people's stuff and it is not possible to organize that into sub folders that are meaningful.

   If a user tries to drag a shared-folder into a folder they created Box attempts to copy the folder with a warning about changing permissions. What was expected to happen is that rather than appearing at the top level of the account (all files) that user-organize folders would appear and the shared folder would be in a sub-folder and continue to be a reference to wherever it is actually hosted.

   You might need to create the notion of a sharedAt folder as part of the shared-folder's data structure that says not only that it is shared to user X but that it is shared in a folder/collection within that user's box.

   The model right now is to treat the initial view like the Operating system desktop and making everything created or that other people create appear in the same space and with the possibility of having the same name.

   Whether a sharedAt solution is the right approach there needs to be a way of viewing what a user has access to that has some degree of organization, where shared content may be organized by who shared it to the user:

   MyBox
   MyContent
   User/OrganizationX
   DepartmentX (shared folder)
   Shared file.docx
   SomeFile.txt
   UserY
   DepartmentX (shared folder)
   README.txt
   UserZ
   DepartmentX (shared folder)
   Stuff.zip

   The above structure is meant to show that if organized by who shared the data multiple folders with the same name are no longer an issue. This is especially important in an enterprise scenario.

   You can do the single catch all folder if you provide for different views and who shared what is but one.

   Since you already support tags, you could have a view that shows content grouped into tag-folders.

   So the two views identified here are:
   Sharing View
   select all files owned by user as MyFiles union select all files shared to user group by owner

   Tagged Content View
   with tags as (select disticnt tags from files where owner is user or file file is shared to owner x) Select all files where tag in tags group by tag

   I know it won't be that trivial database wise, but conceptually the point of tags is for being able to find content and a sharing view.

   You could also do more of Apple's notion of "Smart Folders" where the folder is a "view" in the database sense that it is named search criteria that can be treated like a read-only folder. I think this is in part what others are calling collections, but if the search tech were expanded to allow results to be grouped into folders (at least in the display) by some property like owner or tag, then having the ability to name the search and save that as a view-folder would mean users could create criteri- based collections and have more meaningful ways to explore their content. BoxDrive could list the views much like FileExplorer has a "QuickAccess" section

   A colleague of mine works in an a department we'll call "DepartmentX" in a larger organization. Within other departments in the org they create a "DepartmentX" folder and share that to my colleage's box account.

   My colleague now has several "DepartmentX" folders and cannot at a glance see where they are from.

   In the initial view in Box and even on BoxDrive the "root" is polluted with other people's stuff and it is not possible to organize that into sub folders that are meaningful.

   If a user tries to drag a shared-folder into a folder they created Box attempts to… more

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   0 comments  ·  Collections  ·  Delete…  ·  Admin →
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6. Allows Admins to block new users from being created using unverified email Domain

   Some organizations wish to have the ability to prevent any account from being created with an email address belonging to an email domain that is not listed in the Verified Domains list in the Box Admin Console. There should be a setting either in Security or Custom Setup that can be enabled so that all admins are unable to add these types of users. In large organizations that leverage automations and integrations via SSO and security groups to push users to Box, there should be a way to have more granular control on the users that are provisioned access based on their email domain

   Some organizations wish to have the ability to prevent any account from being created with an email address belonging to an email domain that is not listed in the Verified Domains list in the Box Admin Console. There should be a setting either in Security or Custom Setup that can be enabled so that all admins are unable to add these types of users. In large organizations that leverage automations and integrations via SSO and security groups to push users to Box, there should be a way to have more granular control on the users that are provisioned access… more

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7. New File Request Submit Button moved to top or fit within viewport

   New File Request Template moves the submit button out of the viewport. Users will upload the file without scrolling down to fully 'submit' the file. Can we move the submit button to top of page, or make that preview page smaller to fit within viewport? See Customer comment below:

   "The thing about this template is that the CTA to submit is buried in the footer and outside the user's viewport on a laptop. I’ve seen with surveys when the CTA is not in the viewport, a portion of users miss it and never actually submit. And, there is no feedback to remind the user they need to submit. In other words, the user uploads and sees that is it uploading, they enter their info and there is nothing that forces them to submit.

   Also, when you scroll down to the CTA , it bounces back to the bottom and you have to scroll again to get it into full so that you can click it. That bouncing I mentioned is due to the fact that the iframe embed forces you to scroll and and so does the page the iframe lives on. This means that even if a user scrolls down, they need to also scroll down in both places. What I do when designing those external surveys is break up the content so that all the CTA’s fall within the viewport. "

   New File Request Template moves the submit button out of the viewport. Users will upload the file without scrolling down to fully 'submit' the file. Can we move the submit button to top of page, or make that preview page smaller to fit within viewport? See Customer comment below:

   "The thing about this template is that the CTA to submit is buried in the footer and outside the user's viewport on a laptop. I’ve seen with surveys when the CTA is not in the viewport, a portion of users miss it and never actually submit. And, there is no feedback… more

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   1 comment  ·  Tasks  ·  Delete…  ·  Admin →
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8. BCC Email Archive to be set at the user / group level to avoid having to capture a ton of emails for people that don't need to be monitored

   Allows for greater granularity

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   1 comment  ·  Governance  ·  Delete…  ·  Admin →
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   not planned  ·  AdminPauline C. (Product Manager, Box) responded

   Would need to understand the use case more.

9. Dashboard

   There should be a Box Dashboard that people stay on all day. Emailed @mentions are not effective

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   0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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10. Additional suggestions for creating reports by specifying keys when creating Box reports

    I want to accurately manage the content owned by the tenant's managed users. Currently, I am creating a report of "folders and files" of Box to retrieve data, and the output report is divided into 1 million object units. (My tenant is currently making about 70.).

    Since these reports are not sorted and the contents owned by each user are output to a file separately, they cannot be used even if they can be output at the same time. Our company automates report merging and folder sorting, which can take several hours.

    As an improvement request, it is requested to improve the current item "owner name, owner login, path, path ID, item name, item ID, item type, size, creation, last modified date, upload" so that it can be sorted by the specified field and output. The most desirable condition now is to sort and output "paths" as keys.

    By adding this function, the user can visualize how much data exists in the current BOX and how it is used. By visualizing all file information, we believe that we can reduce the risk of data leakage by allocating the man-hours required for operation to each company in the group, deleting data that is not always needed, and implementing archiving. Please Consider adding features to Box reports.

    I want to accurately manage the content owned by the tenant's managed users. Currently, I am creating a report of "folders and files" of Box to retrieve data, and the output report is divided into 1 million object units. (My tenant is currently making about 70.).

    Since these reports are not sorted and the contents owned by each user are output to a file separately, they cannot be used even if they can be output at the same time. Our company automates report merging and folder sorting, which can take several hours.

    As an improvement request, it is requested to… more

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11. Filter folders that user can access by Access level in the Users & Groups tab

    Currently, all folders that a managed user may or may not have access to appear in the 'Edit User Access permissions' panel. There should be a filter for the Access level - so that eg. folders with Access level 'None' do not come up.

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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12. Custom document repositories with metadata search

    User groups often look to create an interface for document repositories for content stored on Box, where metadata could be used to search/filter content. That would be an interface with medatada fields similar to what can be found on websites (i.e. https://www.calpnetwork.org/library/). The current experience of using the native search, then selecting a single metadata template, then selecting an attribute is not sufficiently user friendly and it's not possible to embed a pre-selected set of metadata fields for search onto an intranet or website.
    We're currently not using metadata templates much, but this would be a very practical way to demonstrate how useful metadata are for end-users.
    Adding metadata search fields to Box Hubs would be a great way to get the desired results

    User groups often look to create an interface for document repositories for content stored on Box, where metadata could be used to search/filter content. That would be an interface with medatada fields similar to what can be found on websites (i.e. https://www.calpnetwork.org/library/). The current experience of using the native search, then selecting a single metadata template, then selecting an attribute is not sufficiently user friendly and it's not possible to embed a pre-selected set of metadata fields for search onto an intranet or website.
    We're currently not using metadata templates much, but this would be a very practical… more

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    1 comment  ·  Metadata  ·  Delete…  ·  Admin →
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13. Document metadata processing and visualization for decision making in large organizations

    Example: Financial organization such as a bank, needs to process a new loan. They will need to process income verification, identity verification, and other documents. The bank representative receiving this information must validate these documents, so the metadata pulled from these documents should be easily exported into a friendly format, such as excel.

    This will allow bank representative to easily approve or deny the loan, and can be automated using Box Relay.

    This is a killer application, because it will increase the efficiency of document processing, and will speed up and automate the work of many employees. This will shift Box from a core business of file storage and file sharing, to a more meaningful business of data analytics and business processes. This will greatly increase the value proposition of the Box product, especially to larger organizations and banks that handle large amounts of paperwork and documents. As Aaron Levie has mentioned, Box strives to become a platform for enterprise business, like Salesforce, on which 3rd party developers can build applications and processes. This has the potential to massively increase the revenue and growth of Box.

    In fact, a young company has developed a similar product: Instabase
    https://www.youtube.com/watch?v=Y2YvQTAFmnQ&ab_channel=InstabaseInc.

    In addition, this can extend far beyond financial applications. Organizations with a large amount of paperwork and forms, such as apartment rental agreements, job applications, hand-written feedback forms, driver license verification, etc...

    Example: Financial organization such as a bank, needs to process a new loan. They will need to process income verification, identity verification, and other documents. The bank representative receiving this information must validate these documents, so the metadata pulled from these documents should be easily exported into a friendly format, such as excel.

    This will allow bank representative to easily approve or deny the loan, and can be automated using Box Relay.

    This is a killer application, because it will increase the efficiency of document processing, and will speed up and automate the work of many employees. This will shift… more

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    0 comments  ·  Box Skills  ·  Delete…  ·  Admin →
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14. Email Notifications for Viewers

    Users are able to set their email notification in the folder options. However, if you have "viewer" access, you are not able to select these notifications for uploads. You must have "editor" access to do so.

    We have groups with "Viewer" access as they shouldn't need to edit files in the said directory, however they should be notified when a new file has been uploaded.

    The only solution box support provided was to turn on the upload notification in the user settings for all of their files. This would be counterproductive as the clutter of notifications for all uploads would remove the importance of notifications on the few folders that need to be tracked.

    If a user has "viewer" access to a folder, they should be able to enable notifications regarding uploaded files to that folder.

    Users are able to set their email notification in the folder options. However, if you have "viewer" access, you are not able to select these notifications for uploads. You must have "editor" access to do so.

    We have groups with "Viewer" access as they shouldn't need to edit files in the said directory, however they should be notified when a new file has been uploaded.

    The only solution box support provided was to turn on the upload notification in the user settings for all of their files. This would be counterproductive as the clutter of notifications for all uploads… more

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    0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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15. Allow secondary email addresses to be searched when @-mentioning
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    not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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16. Anonymous

    We need a completely anonymous comment feature.
    Current anonymous comments have the flaw that the comment poster can be found via the mentions feature.

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    0 comments  ·  Tasks  ·  Delete…  ·  Admin →
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17. Enhance Box Reports to store metadata (parameters used) in output folder

    Box Admin users regularly run several reports in a day or week, and may not read the content until days after run, and is difficult to identify the purpose it was run for, and the parameters used.

    It would be helpful, and not difficult to do, for Box to save the parameters used when creating a report, and perhaps offer users a free-text field to store (at the time it is run) the reasons why it was being run

    The following details should be available to view, when a report is completed:
    - report type (eg Box Sign, Classification, Collaborations, Folders and files, User activity etc)
    - columns selected, users and groups selected, affected files and folders selected, action types selected

    It should be possible to store these for output with report, since there is an option to save these report filters for future use

    Box Admin users regularly run several reports in a day or week, and may not read the content until days after run, and is difficult to identify the purpose it was run for, and the parameters used.

    It would be helpful, and not difficult to do, for Box to save the parameters used when creating a report, and perhaps offer users a free-text field to store (at the time it is run) the reasons why it was being run

    The following details should be available to view, when a report is completed:
    - report type (eg Box Sign, Classification, Collaborations,… more

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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18. Request to increase the maximum number of users to be enabled with [Enable for select users and groups] for [Mark for Offline] in Box Drive.

    I want to enable [Mark for Offline] for Box Drive and release it for some users. However, the number of users we want to register exceeds the upper limit of 100, so we would like to request to increase the upper limit of [Enable for select users and groups]. We believe this update would improve the useability and increase the efficiency among the users.

    (Japanese)
    Box Driveの [Mark for Offline]機能を有効にし、一部のユーザーに対して有効化したいが、上限値となる100名を超えて登録したいため、[一部のユーザーに対して有効化]選択時の上限値を増やして欲しい。
    利便性も向上し、業務効率化に繋がるため、実現に向けてぜひ対応してほしい。

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Add multiple branding options for different groups within single EID to streamline billing and EID consolidation
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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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    not planned  ·  Adminpshekar (Product Manager, Box) responded

    We are looking at different ways to ease the consolidation of different EIDs. However, this is unlikely to be approached from the perspective of changing branding options by groups.

20. Make web app uploader better at handling file changes.

    I just uploaded a bunch of photos and realized a couple of them were the wrong rotation, so I corrected that while the upload continued.

    When I checked the files on box, I found that every one of the files I had just uploaded had gone to version 2, even though they were new to box, and I only changed 2 of the 12 files. Indeed, due to the timing, one of the photos that I rotated was still the wrong way round, even though it had gone to version 2.

    It seemed like box attempted a naive sync of the entire upload set, detected that some files had changed, so decided to upload them all again (though I can't confirm whether they were actually uploaded again, or whether some other process made the new version - I wasn't looking that closely).

    There's no obvious concept of group consistency, so each file should be treated individually in respect of changes. I don't expect box to automatically create a new version of a file when there is no difference to store (if a user uploads the same file twice, maybe that would be okay, or something to confirm with the user, but box should not do it itself).

    I also had one occasion where the uploader stalled when I renamed a folder that was being uploaded - files in the folder that was renamed were stuck at 0% in the uploader and each one had to be cancelled individually. Assuming the uploaded cannot spot the name change, perhaps the uploaded could detect that the file/folder is no longer present, and present it as a failed upload, or retain folder structure in the uploader, so it's possible to cancel upload of the folder and its contents in one click.

    I just uploaded a bunch of photos and realized a couple of them were the wrong rotation, so I corrected that while the upload continued.

    When I checked the files on box, I found that every one of the files I had just uploaded had gone to version 2, even though they were new to box, and I only changed 2 of the 12 files. Indeed, due to the timing, one of the photos that I rotated was still the wrong way round, even though it had gone to version 2.

    It seemed like box attempted a naive sync of… more

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    1 comment  ·  Web App  ·  Delete…  ·  Admin →
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