669 results found

1. Add ability to add symbols or words on different parts of the post-its on canvas

   We're using the canvas to plan project activities and sequence them using a pull planning methodology. It would be helpful if we could edit the top part or bottom part of the note that is currently unused margin to add comments.
   
   We'd like to add durations like 2w, 1d, etc or a symbol that means something in one corner or a champion in another. Sort of like headers and footers on a word document but for the notes.

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   0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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2. Use Metadata Fields to Rename Files

   In Relay, under the Rename outcome, I would like to be able to use fields from a metadata template as pieces to rename the file (and have (2) etc. added to the end of a file name in the case that duplicate names are generated like Windows does).

   If a metadata template is part of a file request for a given folder, then I would like the option to use its fields to rename files through a workflow that is trigged when a file is uploaded. For example, when file is uploaded, rename uploaded file to "Submission by 'metadata-first-name' 'metadata-email-address'".

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   1 comment  ·  Metadata  ·  Delete…  ·  Admin →
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3. Please reflect "Notify affected users" setting change on the security logs report

   Currently, "Notify affected users: x days before expiration" setting change does not get reflected on the security logs report.

   <Repro steps:>

   1. Go to Admin Console > Enterprise Settings > [Content & Sharing] tab.
   2. Make sure "Automatically remove invited collaborators" is ON.
   3. Turn on or off "Notify affected users: x days before expiration" checkbox and save the setting, with "Automatically remove invited collaborators" kept ON.
   4. Run the security logs report.

   Currently the change does not get logged on the security logs report.
   Please reflect this "Notify affected users" setting change on the security logs report.

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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4. Improve Iconography for Bookmarks

   Currently, the Bookmarks Icon offers no distinction between a bookmark to another folder, file, or external site. Users are less likely to click on these bookmarks since the icon looks like a hyperlink instead of a folder.

   Request:
   (1) Allow user to identify if the bookmark is to another Box folder, File or External Site when creating it.
   (2) Based on the user's selection, update the icons for bookmarks to look like a folder or file icon as opposed to a generic link/bookmark icon.

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   not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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5. Enable branching from any point in a previous Box AI Home conversation

   ▼What problem could Box solve for you?
   Box AI Home provides session history and allows users to view and resume previous sessions. However, when users revisit a past conversation, they need the ability to branch from a specific point in the conversation and ask a new follow-up question without overwriting or altering the original conversation flow.

   Today, users may have long-running Box AI conversations involving multiple files, folders, or Hubs as sources. In many business scenarios, a user may want to go back to an earlier answer or question and explore a different direction from that exact point. For example, after asking Box AI to analyze a set of documents, the user may later realize that they want to ask a different follow-up question based on the third answer in the conversation rather than continuing from the latest answer.

   ▼Requested enhancement
   Please add a feature in Box AI Home that allows users to:

   1. Open a previous session from session history.
   2. Select any prior message or response in that conversation.
   3. Start a new question from that point.
   4. Automatically create a new branched conversation or new session, while preserving the original conversation unchanged.
   5. Clearly show that the new session was branched from the original session, ideally with a reference back to the source session and the selected branch point.

   ▼Business impact / use case
   This would improve productivity for users who conduct complex document analysis, legal review, policy review, research, proposal creation, or multi-document summarization using Box AI Home. Users would be able to explore multiple analytical paths without losing the original conversation context.

   This is especially important for enterprise use cases where AI conversations are used iteratively. Without branching, users must either continue from the latest point, manually recreate context, or start from scratch. This creates unnecessary friction and increases the risk of inconsistent analysis.

   ▼Expected outcome
   Users can safely explore different lines of questioning from earlier points in a Box AI Home conversation, while keeping the original session intact. This would make Box AI Home more useful as a persistent, auditable workspace for enterprise AI workflows.

   ---

   Box AI Homeの過去の会話において、任意の箇所から分岐して新しい質問を開始できるようにしてほしい

   ▼Boxに解決してほしい課題
   Box AI Homeでは、セッション履歴から以前のセッションを表示・再開できます。一方で、過去の会話を参照した際に、会話の最後から再開するだけでなく、会話の途中にある任意の質問・回答の時点に戻り、そこから新しい質問を行って別の会話として分岐できる機能が必要です。

   Box AI Homeでは、複数のファイル、フォルダ、Hubをソースとして、長い会話を通じて分析や要約を行うケースがあります。そのような場合、後から「この時点の回答を起点に別の観点で質問したい」「最新の回答からではなく、途中の回答から別ルートで検討したい」といったニーズが発生します。

   ▼要望内容
   Box AI Homeに以下の機能を追加してほしいです。

   1.セッション履歴から過去の会話を開く。
   2.過去会話内の任意の質問または回答を選択する。
   3.その時点を起点として新しい質問を開始する。
   4.元の会話を変更・上書きせず、新しい分岐会話または新しいセッションとして保存する。
   5.分岐元のセッションおよび分岐した位置が分かるように表示する。

   ▼業務上の効果・ユースケース
   この機能により、Box AI Homeを利用した複雑な文書分析、法務レビュー、規程確認、調査、提案書作成、複数文書の要約といった業務の生産性が向上します。

   現状では、過去の会話の途中から別の検討を行いたい場合でも、最新の会話末尾から続けるか、手動で文脈を再作成するか、新しいセッションを最初から作成する必要があります。これは作業効率を下げるだけでなく、分析の一貫性を損なう可能性があります。

   ▼期待される結果
   ユーザーは、元の会話を保持したまま、過去の任意の会話ポイントから安全に別の質問・分析ルートを開始できるようになります。これにより、Box AI HomeはエンタープライズAI業務における、より実用的で継続性のあるワークスペースになります。

   ▼What problem could Box solve for you?
   Box AI Home provides session history and allows users to view and resume previous sessions. However, when users revisit a past conversation, they need the ability to branch from a specific point in the conversation and ask a new follow-up question without overwriting or altering the original conversation flow.

   Today, users may have long-running Box AI conversations involving multiple files, folders, or Hubs as sources. In many business scenarios, a user may want to go back to an earlier answer or question and explore a different direction from that exact point. For example,… more

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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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6. Allow admins to control which Prompt Library items are visible at the tenant level

   ▼What problem could Box solve for you?
   Box AI Home provides access to the Prompt Library, which helps users start with predefined prompts. However, in enterprise environments, not every prompt or prompt library is appropriate for every tenant, department, or business process.

   Administrators need the ability to control which prompt libraries are shown or hidden for their organization. Without this control, users may see prompts that are not relevant to their business, not aligned with internal policies, or not suitable for their industry-specific workflows.

   ▼Requested enhancement
   Please add tenant-level administrative controls for the Prompt Library, allowing admins to:

   1. View all prompt libraries available to the tenant.
   2. Choose which prompt libraries are displayed to users.
   3. Hide prompt libraries that are not relevant or not approved for organizational use.
   4. Optionally configure visibility by user group, department, or role.
   5. Provide a preview of the end-user Prompt Library experience from the admin console.

   ▼Business impact / use case
   In large enterprises, administrators are responsible for ensuring that AI features are adopted in a controlled and policy-aligned way. If the Prompt Library contains too many prompts, or prompts that do not match the organization’s use cases, users may become confused or may use prompts that do not fit internal guidelines.

   For example, an organization may want to display only prompts related to document summarization, policy review, and meeting preparation, while hiding prompts related to sales, marketing, legal, or other functions that are not relevant to the tenant’s rollout plan.

   This would also help organizations phase their Box AI adoption. Admins could start with a limited set of approved prompts, then gradually enable additional libraries as internal training and governance mature.

   ▼Expected outcome
   Admins can curate the Prompt Library experience for their tenant, improving usability, reducing confusion, and supporting safer Box AI adoption at scale.

   ---

   プロンプトライブラリの表示対象をテナント単位で管理者が制御できるようにしてほしい

   ▼Boxに解決してほしい課題
   Box AI Homeではプロンプトライブラリにアクセスでき、ユーザーはあらかじめ用意されたプロンプトを利用してAI活用を開始できます。一方で、エンタープライズ環境では、すべてのプロンプトライブラリがすべてのテナント、部門、業務プロセスに適しているとは限りません。

   管理者として、組織の方針や利用目的に合わせて、ユーザーに表示するプロンプトライブラリと表示しないプロンプトライブラリを選択できる必要があります。現状のままでは、業務に関係のないプロンプトや、社内ポリシーに沿わない可能性のあるプロンプトが一覧に表示され、ユーザーの混乱や誤った利用につながる懸念があります。

   ▼要望内容
   プロンプトライブラリについて、管理者がテナント単位で以下を設定できるようにしてほしいです。

   1. テナントで利用可能なプロンプトライブラリの一覧を管理者が確認できる。
   2. ユーザーに表示するプロンプトライブラリを選択できる。
   3. 組織で利用しない、または承認していないプロンプトライブラリを非表示にできる。
   4. 可能であれば、ユーザーグループ、部門、ロール単位で表示対象を制御できる。 5.管理コンソール上で、エンドユーザーにどのように表示されるかをプレビューできる。

   ▼業務上の効果・ユースケース
   大企業では、AI機能の展開において、管理者が社内ポリシーやガバナンスに沿った形で利用範囲を設計する必要があります。プロンプトライブラリに表示される項目が多すぎる場合や、自社の業務に合わないプロンプトが表示される場合、ユーザーが混乱したり、社内ルールに沿わない利用をしてしまう可能性があります。

   例えば、導入初期には「文書要約」「社内規程確認」「会議準備」に関するプロンプトのみを表示し、営業、マーケティング、法務など他部門向けのプロンプトは非表示にしたいケースがあります。

   また、Box AIの展開を段階的に進める際にも、管理者が承認済みのプロンプトライブラリのみを先に表示し、社内トレーニングや運用ルールが整った段階で追加のライブラリを有効化できると、より安全かつ計画的にAI活用を進められます。

   ▼期待される結果
   管理者がテナント単位でプロンプトライブラリの表示内容を管理できるようになり、ユーザーの利便性向上、混乱の抑制、Box AIの安全かつ統制された利用促進につながります。

   ▼What problem could Box solve for you?
   Box AI Home provides access to the Prompt Library, which helps users start with predefined prompts. However, in enterprise environments, not every prompt or prompt library is appropriate for every tenant, department, or business process.

   Administrators need the ability to control which prompt libraries are shown or hidden for their organization. Without this control, users may see prompts that are not relevant to their business, not aligned with internal policies, or not suitable for their industry-specific workflows.

   ▼Requested enhancement
   Please add tenant-level administrative controls for the Prompt Library, allowing admins to:

   1. View all… more
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   0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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7. Ready-Sign Links: Ability to make signers optional

   Currently, ready-sign links require all signers to be assigned (i.e. I must enter an email address for signer 1 and signer 2). This means that one can't create a ready-sign link when multiple signers might be (but aren't always) needed.

   Examples:

   • A registration form for an event where all attendees in the party need to sign. If there is only one attendee, there are no additional signers (and those fields would be left blank)

   • A form that must also be signed by a parent if the primary signer is a minor. If the primary signer is NOT a minor, no additional signature is needed.

   Currently, ready-sign links require all signers to be assigned (i.e. I must enter an email address for signer 1 and signer 2). This means that one can't create a ready-sign link when multiple signers might be (but aren't always) needed.

   Examples:

   • A registration form for an event where all attendees in the party need to sign. If there is only one attendee, there are no additional signers (and those fields would be left blank)

   • A form that must also be signed by a parent if the primary signer is a minor. If the primary signer is NOT a minor, no… more

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   0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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8. For search, increase the indexed text per document limit to unlimited, rather than 10k bytes, which is only roughly 3-4 pages.

   For search, increase the indexed text per document limit to unlimited, rather than 10k bytes, which is only roughly 3-4 pages.

   https://support.box.com/hc/en-us/articles/360043696314-Search-for-Files-Folders-and-Content#:~:text=Indexed%20Text%20per%20Document%3A%20The%20Box%20search%20index%20stores%20up%20to%2010%2C000%20bytes%20(~10%2C000%20characters%20in%20English)%20per%20document%20for%20accounts%20from%20Business%20level%20and%20above.%20This%20amount%20can%20vary%20from%20document%20to%20document%20because%20of%20language%2C%20Box%E2%80%99s%20indexing%20method%2C%20and%20document%20type.

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   0 comments  ·  Search  ·  Delete…  ·  Admin →
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9. Select the type of access from Box for Outlook.

   【Prerequisites】
   Folder Settings>Only collaborators can access this folder via shared links
   Set to "Folders Only". ( *It is not "Files Only". )

   【Method】
   1.Run the Box for Outlook "Upload and Attach".
   2.Select the items you want to attach to the email and select a folder in the Box.
   3.Select the type of access.
   *However, the pull-down for selecting the type of access will only show "Users in this folder".

   【Requests】
   Even when the above preconditions have been set,
   we want to select "People with the link" or "People in Company" or "invited people only" from Box for Outlook.

   【前提条件】
   フォルダ設定＞共有リンクで共同作業者のみがこのフォルダにアクセスできるようにする
   「フォルダのみ」に設定します。( ※「ファイルのみ」ではありません。)

   【操作手順】
   1.Outlook用のBox「アップロードと添付」を実行します。
   2.メールに添付したい項目を選択し、Box内のフォルダを選択します。
   3.アクセスの種類を選択します。
   ※しかし、アクセスの種類を選択するプルダウンには「このフォルダのユーザー」しか表示されません。

   【ご要望】
   上記前提条件の設定時であっても、
   Box for Outlookから「リンクを知っている全員」、「社内のユーザー」、「招待されたユーザーのみ」を選択したい。

   【Prerequisites】
   Folder Settings>Only collaborators can access this folder via shared links
   Set to "Folders Only". ( *It is not "Files Only". )

   【Method】
   1.Run the Box for Outlook "Upload and Attach".
   2.Select the items you want to attach to the email and select a folder in the Box.
   3.Select the type of access.
   *However, the pull-down for selecting the type of access will only show "Users in this folder".

   【Requests】
   Even when the above preconditions have been set,
   we want to select "People with the link" or "People in Company" or "invited people only" from Box for Outlook.

   【前提条件】
   フォルダ設定＞共有リンクで共同作業者のみがこのフォルダにアクセスできるようにする… more

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   0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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10. Force external collaborators to sign in using 2-step verification or dual authentication for access to specified shares.

    Force external collaborators to sign in using 2-step verification or dual authentication for access to specified shares.

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    1 comment  ·  Security  ·  Delete…  ·  Admin →
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11. Create a new workflow, after the folder creation.

    We want to create a new workflow, after the folder creation.

    We are planning to have two types of flows, "Project folder creation flow" & "Approval flow(under the newly created folder)".
    The "Project folder creation" is fine, but for "Approval flow" we need to create it each time after new project folder has created.
    So it would be great if we can create the "Approval flow" after the project folder has created.

    Project folder creation
    Trigger: Folder creation
    Outcome: Copy the prepared folders underneath the folder which triggered the relay.
    the prepared folders include "Review" and "Approved" folders.

    Approval flow
    Trigger: File upload to "Review folder"
    Outcome1: Assign task to Project Owner
    Outcome2: Move approved files to "Approved folder"

    We want to create a new workflow, after the folder creation.

    We are planning to have two types of flows, "Project folder creation flow" & "Approval flow(under the newly created folder)".
    The "Project folder creation" is fine, but for "Approval flow" we need to create it each time after new project folder has created.
    So it would be great if we can create the "Approval flow" after the project folder has created.

    Project folder creation
    Trigger: Folder creation
    Outcome: Copy the prepared folders underneath the folder which triggered the relay.
    the prepared folders include "Review" and "Approved" folders.

    Approval flow… more

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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12. Make it more obvious that there are multiple pages of documents

    Lists of files and folders may continue onto more than one page. Make the "2 of 2" at the bottom of the list very large and explicitly add a "See more" label next to the pagination. It is far too easy to not notice that there is more than one page of files, which leads to quality isssues.

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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13. Transfer Ownership Enterprise Event

    Currently, when you delete a user the only way to show that the content from one user to another user in the enterprise events are track two separate events:
    - UPLOAD (Creation of the new folder with the user's naming convention)
    - MOVE (From unknown location/user, to the new folder)

    This mean you needs to track the newly created parent.name and the move event with the item.name. I'm proposing two potential enhancements:

    1) Enhance the MOVE event to show the source user/item details AND target user/item details.
    2) Create a new TRANSFER_OWNERSHIP event so that you can distinguish between a regular MOVE event and a transfer event as a result of deleting a user.

    Currently, when you delete a user the only way to show that the content from one user to another user in the enterprise events are track two separate events:
    - UPLOAD (Creation of the new folder with the user's naming convention)
    - MOVE (From unknown location/user, to the new folder)

    This mean you needs to track the newly created parent.name and the move event with the item.name. I'm proposing two potential enhancements:

    1) Enhance the MOVE event to show the source user/item details AND target user/item details.
    2) Create a new TRANSFER_OWNERSHIP event so that you can distinguish between a… more

    5 votes

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    0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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14. Creating multiple triggers in Relay

    We created a workflow to create subfolders automatically. The ability to create subsequent triggers in those subfolders would be helpful. (i.e. folder A is manually created, folder a1, a2, a3, are automatically created. When a file is uploaded in folder a2, do outcomes 1-3)

    4 votes

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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15. File uploads are extremely slow.

    File uploads are extremely slow. For example, a group of 3 x 20Mb files might take an entire day to upload on a 5mb.s connection. This has happened in the past 3-4 weeks.
    I found the root cause of it. I am in New Zealand and redirected to the Tokyo server, which is very very slow. I verified that this upload path is an issue thus:
    Tried to upload a 20Mb file using browser (via Tokyo) - 2 hrs later the file was at 20% upload. Cancelled the upload.
    Connected a VPN onto Los Angeles. Uploaded the same file (and others). Uploads completed in less than a minute.
    This performance issue forces me to use a VPN each time I use Box to upload which is burdensome.

    Thanks for your attention on this.

    File uploads are extremely slow. For example, a group of 3 x 20Mb files might take an entire day to upload on a 5mb.s connection. This has happened in the past 3-4 weeks.
    I found the root cause of it. I am in New Zealand and redirected to the Tokyo server, which is very very slow. I verified that this upload path is an issue thus:
    Tried to upload a 20Mb file using browser (via Tokyo) - 2 hrs later the file was at 20% upload. Cancelled the upload.
    Connected a VPN onto Los Angeles. Uploaded the same file (and… more

    5 votes

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    0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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16. 2 Factor Authentication

    When a user is setting up 2 factor authentication, the message says it will replace your login settings. It needs to say explicity "Box settings", as it now leads you to believe it is replacing your authenticator app settings that is used for the employee's company login.

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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17. Publish a changelog of Box Drive updates

    The blog is nothing close to release notes and version history. I’m looking for something more industry standard. Please put that in as a feature request. Knowing, for example when 2.0.70 and 2.1.105 were officially released (date) and the changelog (massaged for general consumption, if not raw) si what these are for and these press releases on the blog are not a replacement for technical info.

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    1 comment  ·  Desktop  ·  Delete…  ·  Admin →
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18. Box Drive with FIDO 2

    I need the possibility to connect to Box Drive with FIDO 2

    1 vote

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Enhanced Locking User Experience / Show 'Would you like to lock?' Pop-Up After Clicking 'Open'

    When I go to open a file from the webapp, I want Box to help me be a good collaborator, meaning prompt me with "would you like to lock this file while editing?" before the file actually opens (via Box Edit).

    This isn't a request for a different lock/unlock flow with Box Edit -- it's a request for an enhanced experience between when a user clicks the 'open' button in the web app and when Box Edit actually kicks in.

    ISSUE: Box's lock/unlock UX is very 'soft' right now, compared to SharePoint's and a traditional Windows file server. As such, Box users are more likely to run into version conflicts and overwrites when editing in collaborated folders given that Box doesn't proactively help the user (force the user) to decide if they want to lock a file or not; it's very passive right now.

    GOAL: Help users avoid version conflicts in collaborated folders.

    REQUEST: Add a 'Would you like to lock this file?' pop-up after a user clicks the 'Open' button but BEFORE Box Edit kicks in to open the file.

    Specifics for the 'would you like to lock? pop-up:
    --It should only appear in folders that have collaborators in them
    --It should provide the user the option of 'remember my setting' to allow the user to 1) bypass this pop-up in the future and 2) ultimately bring us an 'auto-lock'-type UX, without auto-lock/unlock actually needing to be supported by Box Edit.

    When I go to open a file from the webapp, I want Box to help me be a good collaborator, meaning prompt me with "would you like to lock this file while editing?" before the file actually opens (via Box Edit).

    This isn't a request for a different lock/unlock flow with Box Edit -- it's a request for an enhanced experience between when a user clicks the 'open' button in the web app and when Box Edit actually kicks in.

    ISSUE: Box's lock/unlock UX is very 'soft' right now, compared to SharePoint's and a traditional Windows file server. As such,… more

    5 votes

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    1 comment  ·  Partner Integrations  ·  Delete…  ·  Admin →
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    not planned  ·  lwang responded

    Locking file has its own drawbacks about causing files to be inaccessible. We encourage users to use Office Online as a solution to avoid conflicts.

20. Automatic deletion of Teams linked folders

    I would like to see a specification that when Teams V2 linkage is done, the folders are automatically deleted along with the team deletion, or all access rights are removed, except for certain accounts.

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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