9866 results found

1. ability to select a source folder and have the outcome automatically include all subfolders

   In Box Automate, I created a custom extract agent and selected a source folder. However, after reviewing the run history, I noticed that only the files in the top-level source folder are processed, while files in subfolders are ignored. I would like the ability to select a source folder and have the agent automatically include all subfolders within it or give you the option to include them.

   We currently have a couple scenarios where we would like to run extraction on existing files and folders in a parent folder retroactively, not just new uploads.

   Thank you, and please let me know if you need any additional details.

   In Box Automate, I created a custom extract agent and selected a source folder. However, after reviewing the run history, I noticed that only the files in the top-level source folder are processed, while files in subfolders are ignored. I would like the ability to select a source folder and have the agent automatically include all subfolders within it or give you the option to include them.

   We currently have a couple scenarios where we would like to run extraction on existing files and folders in a parent folder retroactively, not just new uploads.

   Thank you, and please let me… more

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   researching  ·  0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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2. In my Salesforce Org we have Box managed package installed, some apex classes as part of package are using account and contact name fields

   n my Salesforce Org ha we have Box managed package installed, some apex classes as part of package BoxAILWCControllerEnhancedTests, BoxFileService are using account and contact name fields in soql queries with like operators which is blocking us from encrypting those fields using shield platform encrption in salesforce as The operator like is not supported on an encrypted field

   Can we modify the apex classes to stop filtering by like operator

   Apex Class: BoxFileService, line 167, column 36: The operator like is not supported on an encrypted field
   Apex Class: BoxAILWCControllerEnhancedTests, line 114, column 31: The operator like is not supported on an encrypted field
   Apex Class: BoxAILWCControllerEnhancedTests, line 130, column 31: The operator like is not supported on an encrypted field
   Apex Class: BoxFileService, line 156, column 36: The operator like is not supported on an encrypted field

   n my Salesforce Org ha we have Box managed package installed, some apex classes as part of package BoxAILWCControllerEnhancedTests, BoxFileService are using account and contact name fields in soql queries with like operators which is blocking us from encrypting those fields using shield platform encrption in salesforce as The operator like is not supported on an encrypted field

   Can we modify the apex classes to stop filtering by like operator

   Apex Class: BoxFileService, line 167, column 36: The operator like is not supported on an encrypted field
   Apex Class: BoxAILWCControllerEnhancedTests, line 114, column 31: The operator… more

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   0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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3. Custom Shared Link Control by User Type

   Admin ability to set global shared link settings by user type - such as no ability for a managed user to set a shared link to "anyone with the link" -- but admins and/or co-admins could set a shared link to be public (in the case of surfacing documentation externally). This could look like, under "Default access for shared links" setting in Admin Console, a new dropdown to allow for an override for co-admins or above, OR the ability to add specific users to an allowlist.

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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4. Make it more clear to a user when they invite a company domain that does not have a Box account

   Customers have mirrored their email groups (example would be a company-all-hands@company.com email list) to Box Groups. Their users typically type in the email address itself in order to attempt to collab the group onto content, but since the email address is not associated with a user, and we can't tie an email address to a Box Group, it sends a pending invite to that email address to create an account (which won't get created and doesn't work).

   The request: I suspect linking an email address to a Box Group is a non-starter from a product standpoint. Because of that, we came up with an ask to make it more apparent that when a user types in a company email into the share modal, it is more clear that they are inviting an email address with a company domain that is not associated with an existing Box account or group. If there could be more than just the 'External User' globe next to the email once you finish typing it in (like a popup message they need to click through) that would suffice for making it clear a user is inviting an email address without a Box account.

   Customers have mirrored their email groups (example would be a company-all-hands@company.com email list) to Box Groups. Their users typically type in the email address itself in order to attempt to collab the group onto content, but since the email address is not associated with a user, and we can't tie an email address to a Box Group, it sends a pending invite to that email address to create an account (which won't get created and doesn't work).

   The request: I suspect linking an email address to a Box Group is a non-starter from a product standpoint. Because of that, we… more

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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5. Box for Mobile - Media Auto-Player

   It would be beneficial if there was a “music player” type feature of Box that would play through a folder with music / media tracks, as opposed to having to preview and play these one-by-one.

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   0 comments  ·  Mobile  ·  Delete…  ·  Admin →
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6. When my sidebar is expanded in Box, my entire Box window experiences a glitch that makes the entire screen strobe back and forth

   When my sidebar is expanded in Box, my entire Box window experiences a glitch that makes the entire screen strobe back and forth until I collapse the sidebar. It is extremely irritating and often I want the sidebar open so I can see details about an item.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Enable longer retention policies (Specifically 150 yr policy option)

   At USAA life Insurance we have many documents that need a longer retention policy of 150yrs and the longest you have available is 50 yrs. We have 2 million documents that we cannot apply a policy to because of this issue.

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   0 comments  ·  Governance  ·  Delete…  ·  Admin →
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8. File Request to allow global template

   Allow File Request Request to suggest template from what has been used previously or templates used at parent or root directory level.

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   0 comments  ·  Uploads  ·  Delete…  ·  Admin →
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9. File Request to allow file extension allow listing

   File Request should allow to set the acceptable file extensions to prevent user from uploading random file.

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   0 comments  ·  Uploads  ·  Delete…  ·  Admin →
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10. Passwordless Authentication

    Authentication using security keys (passkeys/FIDO2) has been released. I think this is a very positive step forward.
    Currently, the process requires entering your Box ID and password, followed by inputting a physical key. It would be great if security keys alone could enable passwordless authentication.

    For SMS or Authenticator app authentication,
    requiring the sequence: ID input ⇒ OTP sent/entered ⇒ Box password input would also help counter dictionary-enhanced phishing (phishing aimed at understanding user password patterns, not necessarily targeting unauthorized Box logins).

    Additionally, using the Number Matching format for Authenticator app authentication offers higher phishing resistance and convenience compared to OTP. It would be preferable if this became available.
    OTP: Entering the 6-digit OTP displayed in the Authenticator app on the device you want to log in from.
    Number Matching: Entering the 2-digit number displayed on the device you want to log in from into the Authenticator app.

    Authentication using security keys (passkeys/FIDO2) has been released. I think this is a very positive step forward.
    Currently, the process requires entering your Box ID and password, followed by inputting a physical key. It would be great if security keys alone could enable passwordless authentication.

    For SMS or Authenticator app authentication,
    requiring the sequence: ID input ⇒ OTP sent/entered ⇒ Box password input would also help counter dictionary-enhanced phishing (phishing aimed at understanding user password patterns, not necessarily targeting unauthorized Box logins).

    Additionally, using the Number Matching format for Authenticator app authentication offers higher phishing resistance and convenience compared to… more

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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11. Box Hubs Sorting

    Please add ability to sort the Hubs by Name in addition to the default of by what was last edited.

    Thank you.

    29 votes

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    under consideration  ·  6 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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12. AI Studio - permissioning for Agent creator

    When creating an Agent in AI Studio, it's not clear that permission is not automatically granted to the Agent creator. It would be helpful to add help text indicating that if an Agent creator needs access to that Agent, they should provide themselves permission alongside other users who are being granted access.

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    0 comments  ·  AI Studio  ·  Delete…  ·  Admin →
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13. Per-Application Control for AI API

    【Current Behavior】
    The AI API setting in the Admin Console is currently a tenant-wide
    toggle (ON/OFF). Once enabled, all custom applications (both
    Server Authentication and OAuth 2.0 apps) under the enterprise
    can invoke AI API endpoints. There is no mechanism to permit or
    restrict AI API usage on a per-application basis.

    【Problem / Business Impact】
    Because AI API consumption is billable, administrators cannot
    selectively allow AI API access only for specific sanctioned
    applications while blocking others. This creates the following
    risks:

    1. Uncontrolled billing exposure: Any application with AI API scope enabled can trigger consumption that the administrator did not sanction, leading to unexpected charges.
    2. Blocked adoption: To avoid unintended billing, customers are forced to keep AI API disabled at the tenant level, which prevents legitimate, pre-approved applications from leveraging AI API capabilities.
    3. Lack of governance: Administrators have no way to audit or enforce which applications are permitted to consume AI API resources, conflicting with standard enterprise governance requirements.

    As a result, customers who want to pilot AI API with a limited
    scope, or who want to separate billable vs. non-billable
    application usage, cannot proceed.

    【Requested Feature】
    Introduce per-application control for AI API access. Specifically:

    • In the Admin Console (or Developer Console application management), allow administrators to explicitly allow or deny AI API access for each individual custom application.
    • The setting should override the tenant-wide toggle, or at minimum be evaluated in addition to it, so that administrators can maintain a default-deny posture while whitelisting specific applications.
    • Provide visibility (e.g., via Admin Console or reporting) into which applications are currently permitted to consume AI API.

    【現状の挙動】
    管理コンソールのAI API設定は、テナント単位のON/OFFトグルのみ
    提供されています。有効化すると、当該エンタープライズ配下の
    全てのカスタムアプリケーション（Server Authentication および
    OAuth 2.0 アプリケーションの双方）がAI APIエンドポイントを
    呼び出し可能となります。アプリケーション単位でAI APIの
    利用可否を制御する手段は存在しません。

    【課題・ビジネスインパクト】
    AI APIは従量課金対象であるため、管理者が承認した特定の
    アプリケーションのみにAI API利用を許可し、それ以外を制限する
    という運用が現状では不可能です。これにより、以下のリスクが
    発生しています。

    1. 意図しない課金の発生：AI APIスコープが有効な全ての アプリケーションが課金対象の処理を実行可能であり、 管理者が認知しないAI API課金が発生する可能性がある。
    2. 利用機会の喪失：意図しない課金を回避するため、テナント 単位でAI APIをOFFのまま運用せざるを得ず、本来承認済みの アプリケーションにおいてもAI API機能を活用できない。
    3. ガバナンスの欠如：どのアプリケーションがAI APIを利用して いるかを管理者が制御・監査する手段がなく、エンタープライズ における標準的なガバナンス要件を満たせない。

    結果として、限定的なスコープでAI APIを試行したい、あるいは
    課金対象アプリと非対象アプリを分離して管理したい顧客が、
    AI APIの採用判断に至れない状況が発生しています。

    【要望機能】
    AI APIアクセスをアプリケーション単位で制御する機能の実装を
    要望します。具体的には以下の通りです。

    ・管理コンソール（または開発者コンソールのアプリケーション
    管理画面）において、個別のカスタムアプリケーションごとに
    AI APIの利用可否を明示的に許可／拒否できるようにする。
    ・当該設定はテナント単位のトグルを上書きする、もしくは
    併せて評価される仕様とし、管理者がデフォルト拒否を維持
    しつつ特定アプリケーションをホワイトリスト化できる運用を
    可能とする。
    ・現時点でAI API利用が許可されているアプリケーションを
    管理コンソールまたはレポート機能から可視化できるように
    する。

    【Current Behavior】
    The AI API setting in the Admin Console is currently a tenant-wide
    toggle (ON/OFF). Once enabled, all custom applications (both
    Server Authentication and OAuth 2.0 apps) under the enterprise
    can invoke AI API endpoints. There is no mechanism to permit or
    restrict AI API usage on a per-application basis.

    【Problem / Business Impact】
    Because AI API consumption is billable, administrators cannot
    selectively allow AI API access only for specific sanctioned
    applications while blocking others. This creates the following
    risks:

    1. Uncontrolled billing exposure: Any application with AI API scope enabled can trigger consumption that the administrator did not sanction,… more
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    0 comments  ·  Box AI  ·  Edit…  ·  Delete…  ·  Admin →
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14. Switch to Cloud File API for Drive to solve the Icons not showing issue

    Like many users I found that the status icons disappeared in Explorer after starting an addition cloud service on Windows 11. This issue is well documented here: https://support.box.com/hc/en-us/articles/360044195513-Icons-Do-Not-Appear-In-Box-Drive-or-Box-Sync-on-Windows

    I would like to suggest utilizing the newer "cloud files API" provided by Microsoft that is used by OneDrive to move the icons to a status category rather than icons on the file thumbnails/icons.

    The documentation can be found here; https://learn.microsoft.com/en-us/windows/win32/cfapi/build-a-cloud-file-sync-engine

    Thank you for your consideration.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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15. I want to be able to show or hide the content displayed in the root folder

    Since you are invited to many folders in the company, a large number of folders will appear in the root folder (folder/0).
    I want a function that allows me to show and hide so that only the folders I need are displayed.

    タイトル：
    ルートフォルダに表示されているコンテンツの表示・非表示を切り替えられるようにしたい
    本文：
    社内で多くのフォルダに招待されるため、ルートフォルダ（folder/0）に大量のフォルダが表示されてしまう。
    必要なフォルダのみを表示させるよう、表示・非表示を切り替えられる機能が欲しい。

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    0 comments  ·  New UI  ·  Delete…  ·  Admin →
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16. I want you to be able to add folders that are not owned or co-owned to Box Hubs

    Many of the folders I use have editor permissions, and the current specifications do not allow me to use Hubs
    I want you to be able to add editor permissions folders to Hubs as well.

    タイトル：
    所有者・共同所有者ではないフォルダーもBox Hubsに追加できるようにしてほしい
    本文：

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    0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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    not planned  ·  AdminAnonymous (Admin, Box) responded

    Unfortunately, we won't implement this as this contradicts Hubs security policy.

17. Section Limit on Hub Pages

    Currently, there is a 90-section limit for each Hub page. We are concerned about letting users manage their hubs freely because they often don't keep track of the number of sections. Based on my validation, the frequency of this issue is unacceptable. Could you please increase this limit?

    1 vote

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    0 comments  ·  Box Hubs  ·  Edit…  ·  Delete…  ·  Admin →
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18. Ability to restore deleted BoxSign templates from Trash

    Today you can restore files, but the BoxSign fields applied does not restore with it. It would be helpful to have the ability to restore BoxSign templates that were previously deleted.

    2 votes

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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19. When will radio button or checkbox capabilities come out?

    Radio button or checkbox capabilities on Forms to DocGen creation. E.g. forms that only allow for checks or X's.

    7 votes

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    0 comments  ·  Box Doc Gen  ·  Delete…  ·  Admin →
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20. Adding direct links dialog to the shared links dialog popup

    There really needs to be a way that the direct links dialog could be moved to the Shared Links dialog box so that you don't have to have multiple click to just to get a direct link to an image file. At the current time, it's a lengthy process to create direct image links. See the attached files and please fix this!

    •  

    •  

    1 vote

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    0 comments  ·  Content Manager  ·  Delete…  ·  Admin →
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