4013 results found

1. Change Unique Identifier to Something other than Email Address

   This is the grouping for the common request for Box to use a unique identifier other than email address for managed users.

   Key pain point with the fact that Box uses email address as the unique identifier: Email addresses change often in large companies, thus requiring these companies to use custom API scripting to keep emails in Box updated based on changes in AD.

   This unique identifier (whether a mapped value from the customer's user store, aka AD, or the Box unique user ID) should also be the identifier used when users authenticate to Box using SSO (via SAML).

   This is the grouping for the common request for Box to use a unique identifier other than email address for managed users.

   Key pain point with the fact that Box uses email address as the unique identifier: Email addresses change often in large companies, thus requiring these companies to use custom API scripting to keep emails in Box updated based on changes in AD.

   This unique identifier (whether a mapped value from the customer's user store, aka AD, or the Box unique user ID) should also be the identifier used when users authenticate to Box using SSO (via… more

   20 votes

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   2 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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   not planned  ·  katiele responded

   This feature request isn’t currently planned on the roadmap, but we are considering the notion of user attributes that can be placed on a user and then used for better context while sharing / collaborating and searching in the Admin Console.

   Please provide more use cases in the comments to help us understand the problem better.

2. Add Support for Surrogate Pair Characters (e.g. Emojis, Supplementary Kanji)

   Currently, Box has limitations in handling surrogate pair characters (such as certain emojis or supplementary Kanji) in file names and metadata.
   Other major services like Microsoft 365 already support these characters, and we would like to request similar support in Box.
   Enabling surrogate character support would significantly improve internationalization and user experience for customers working with multilingual or symbol-rich content.

   17 votes

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   1 comment  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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3. Error message when access to a file is not available.

   Instead of the current error message, "Page does not exist," can we have a message that is more indicative of access is not available to the user as opposed to the page does not exist.

   A typical scenario is when a link is shared but the user was not invited into the folder etc.

   The current message is misleading.

   4 votes

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   not planned  ·  2 comments  ·  Web App  ·  Delete…  ·  Admin →
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4. Box Drive: Display pop up warning when copy / move large number of items

   Just like below warning pop-up displayed in WebApp, Box Drive shall pop up a warning to let the user know when large number of files / folders are going to be copied / moved.  (also to prevent accidental copies / moves)

   Copy Items

   (!) This operation is not immediate and may take some time.

   You are about to copy 9000 items to the folder 'Project Folder 01'. Due to the large number of items, this operation may take up to several hours to complete. During this operation, content within this folder may not be available for access. Do you want to continue?

   Just like below warning pop-up displayed in WebApp, Box Drive shall pop up a warning to let the user know when large number of files / folders are going to be copied / moved.  (also to prevent accidental copies / moves)

   Copy Items

   (!) This operation is not immediate and may take some time.

   You are about to copy 9000 items to the folder 'Project Folder 01'. Due to the large number of items, this operation may take up to several hours to complete. During this operation, content within this folder may not be available for access. Do you want… more

   32 votes

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   3 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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   on roadmap  ·  AdminAnonymous (Admin, Box) responded

   Hi. We’re making progress on this area and will share updates as they’re available. Please vote for the existing Pulse request if it’s important to you. Thanks

5. Actions to make documents and folders (box drive, 'Make Available Offline' ) appear in reports as Downloads - same as normal downloads

   When identifying anomolous downloads (ie potential data leakage), we utilise both Box Shield alerts and User Activity reports to establish details.

   However, User Activity reports (csv, column E 'Action') do not differentiate between those documents and folders downloaded, and those that are 'Made Available Offline'. When attempting to avoid data leakage, the difference is important. Making content available offline is a legitimate task for users. However, large quantities of normal downloads may indicate fraudulent theft of data.

   We need to be able to differentiate between the two types, as soon as possible

   Because User Activity Reports record items as 'Download' when they are in fact documents/folders made available offline in Box Drive, it is not possible to identify and exclude the 'Make Available Offline' from analysis

   When identifying anomolous downloads (ie potential data leakage), we utilise both Box Shield alerts and User Activity reports to establish details.

   However, User Activity reports (csv, column E 'Action') do not differentiate between those documents and folders downloaded, and those that are 'Made Available Offline'. When attempting to avoid data leakage, the difference is important. Making content available offline is a legitimate task for users. However, large quantities of normal downloads may indicate fraudulent theft of data.

   We need to be able to differentiate between the two types, as soon as possible

   Because User Activity Reports record items as… more

   10 votes

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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6. Bulk Shared Link Generation

   A user level ability to generate shared links in bulk in Box webapp. A little background, we are supplying images of our product to major dept stores (think Macy's, Dillards, Nordstrom, Kohl's, etc). These are the images they used to post our product on their web sites. We essentially have to fill out their forms with our product attributes with links to the image. We create 1000's of products annually, this my need to have a listing of all the links.

   22 votes

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   3 comments  ·  Web App  ·  Delete…  ·  Admin →
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7. Quota Notifications for End Users

   I would like a way to set up different thresholds where a user can be notified that they are getting close to exceeding their quota limit. Give me the option to allow notifications at 95% and 99% and then every time they have hit their quota limit when they are someone else adds files to something that they own. I would also like to see warnings added for collaborators when they add files to another person's shares that indicate that they have hit a quota limit for the owner of the folder and give them a warning that they need to work with the owner of the folder.

   I would like a way to set up different thresholds where a user can be notified that they are getting close to exceeding their quota limit. Give me the option to allow notifications at 95% and 99% and then every time they have hit their quota limit when they are someone else adds files to something that they own. I would also like to see warnings added for collaborators when they add files to another person's shares that indicate that they have hit a quota limit for the owner of the folder and give them a warning that they need… more

   6 votes

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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8. Separate Move / Copy buttons

   Please consider improving this within Amsterdam

   There are a number of use cases that can be supported by separating the Move / Copy button into unique buttons:

   1) Folder or file templates: Users with Viewer access (can download) should be able to COPY a file or folder elsewhere. Currently this is not supported -- the user must download, which loses BoxNotes and Bookmarks.

   2) Separating "records" from reference material -- If Retention is set on a file, the user may want to copy a version elsewhere that is not subject to Retention

   19 votes

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   2 comments  ·  Web App  ·  Delete…  ·  Admin →
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   not planned  ·  Stephanie Zhang responded

   Interesting suggestion, but we won’t be focusing on this ask for the time being due to competing priorities.

9. Allow users to set Sort Preferences

   Users should be able to save default sort preferences.
   Currently I see "Least Recently Updated" documents first, which is never helpful.
   I have to manually re-set the sort preference in every folder I work in.

   12 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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10. File request link folder-level control

    Enable file requests at a folder level to restrict internal-only folders vs. not. There are existing folder-level settings that can restrict external collaboration and what type of shared link can be crated, but the same ones don't exist for File Request links. It would be great to have the same feature parity between shared links and file request links when wanting to restrict access.

    5 votes

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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11. More detailed error handling with sync errors

    We have a user who is on Box Drive that has had several sync errors come up on his Box Drive client over the last week, but when he clicks on the info icon next to the s"9 items with sync errors message" it just gives them a generic error message with no details about which files can't be synced or how long they haven't been synced. I don't know if there's an existing solution for this, but thought I'd mention it here.

    4 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Removed Collaborator Report That Show Affected Folder Path, Folder Owner, & Link To Affected Folder

    Recently, my company ran into an integration bug between Okta and Box, which result in a mass deprovisioning of users account. We were able to reprovision user account fairly quick but there as a mass folder permission lost.

    If the user permission was granted via a group, all permission was successfully restored. However, if the permission was granted individually, that permission was lost. Ticket was open with Box support to request for assistance with folder permission restore but they could not help.

    So the next best thing was try to run "User Activity" report on "Removed Collaborator" on the service account that was use for Okta and Box, to see which user account and folder was affected. Sadly the report only show just the affected folder name and the affected user. This is an problem, since we ran into the following issues:

    1. There are multiple folders with the same name. Without the folder path or folder owner, it hard to confirm which folder was the right one.
    2. If the service account does not have permission to the folder, we can't search for the folder.
    3. We have no way of knowing if the folder was internal or external.
    4. We have no folder owner name, so we can't reach out to the folder owner to request for assistance with re-granting the permission.

    So our second attempt to reach out to Box support was to request for a report that can provide us with the affected folder path and folder owner, but we were told there is not a way to pull that information.

    This really ***** us over, as we have no mean to actively assist user with getting their permission restore. What we need in this case is a undo button to restore all the permission in the past 24 hours. But that asking for too much, so I just like to get a updated report for Removed Collaborator that show the following information:

    -Date & Time
    -Affected User Name
    -Affected User Email
    -Affected Folder Name
    -Affected Folder Path
    -If the affected folder is internal or external to the company
    -Details (Permission that was removed)
    -Affected Folder Owner
    -Affected Folder Owner Email
    -Link To The Affected Folder (so I don't have to spend day searching for it)

    I am sure my company is not the first or the last to run into 3rd part integration issue that could result in mass folder permission lost. Any new method for mass permission restore or new report that can assist in restoring user permission would be greatly appreciated.

    Recently, my company ran into an integration bug between Okta and Box, which result in a mass deprovisioning of users account. We were able to reprovision user account fairly quick but there as a mass folder permission lost.

    If the user permission was granted via a group, all permission was successfully restored. However, if the permission was granted individually, that permission was lost. Ticket was open with Box support to request for assistance with folder permission restore but they could not help.

    So the next best thing was try to run "User Activity" report on "Removed Collaborator" on… more

    10 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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13. Add flexibility to edit an existing legal hold

    We would like to be able to adjust the date of the legal hold or be able to only extract a subset of content within the time period established.

    0 votes

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    not planned  ·  0 comments  ·  Governance  ·  Delete…  ·  Admin →
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14. Allow Pin Feature to files

    Allow a Pin Feature to allow the user to fully customize filing. Make it possible to pin a file(s) in a folder so it will not move in a numerical or alphabetical order but in the order that works for your company or organization.

    13 votes

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    not planned  ·  1 comment  ·  Box Tools  ·  Delete…  ·  Admin →
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15. zip file decompression function

    Zip files cannot currently be unzipped in Box.
    We would like to add additional functionality because it would reduce the risk of virus infection and improve user convenience by allowing users to unzip Zip files in Box without downloading them.
    It would be even better if you could also support Zip files with passwords.

    14 votes

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    0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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16. List View of Marked For Offline Files

    It is imperative that we have a view of which folders we have Make Available Offline. We can't hunt and peck through hundreds of folders with a Green Checkmark on it to Make Available Online Only when we're finished with a big "sync". This is already a hoop we're jumping through because we can't "sync" to an external drive so we have to manually manage internal Hard Drive space. A user should be able to see what they have marked for offline at a glance so they can easily reverse the storage affect on local hard drives.

    24 votes

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    8 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Real time alert if user accesses Box from a new location/device

    Currently we get a Daily Login Activity report. This is a daily report and most important piece of information on it is report of new logins with information like user, device, time, and IP address..

    Unfortunately this is daily and can only be on or off.

    Requesting the ability to enable real time notification instead of the daily.
    As it relates to security, immediate notification is critical for unauthorized access.

    1 vote

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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18. Secure open link - Domain white list for open shared link

    This request is an idea that will become possible after the following requests are realized.
    Secure open link① - Require email address verification with one-time password
    https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/43755942-secure-open-link-require-email-address-verifica

    【Summary】
    Please add "Allow only email addresses from specific domains to receive one-time passwords" to the Open Link settings.
    This will make it possible to prevent secondary distribution and miscommunication, which is a huge issue for Open Link.

    【Issues to be solved】
    Current Open Link is not secure enough as an alternative to attachments.
    Compared to attachments, the ability to determine the information of the access source and the ability to block access after transmission are powerful.
    However, it is impossible to prevent information leaks due to secondary distribution or misdirection, and a means to do so is needed.
    In such cases, we know that invitations are the best option, but in many cases, due to the requirements of the business partners, the users cannot ask them to obtain Box accounts.

    Current open-link passwords do not protect against misdirection and route eavesdropping, as they are mostly sent to the same destination via the same route as the link.
    Also, since the password is fixed, it is not a countermeasure against secondary distribution.

    【Idea Details】
    First, when issuing an open link, allow the user to select "Require email address verification via one-time password".
    (Request here:)
    Then, add "Allow only email addresses from specific domains to receive one-time passwords" to the settings section.

    If this setting is enabled, the following actions will be taken even if the accessing user is not logged in to Box.
    (1) The user will be asked to enter your email address.
    However, email addresses from domains other than the specified one cannot be entered.
    (2) If the user enter the address of the specified domain, he/she will receive a one-time password.
    (3) The user will be asked to enter his/her one-time password.
    (4) When the correct one-time password is entered, the open link will be opened.
    (5)The email address entered here will be displayed in the file access history.

    This request is an idea that will become possible after the following requests are realized.
    Secure open link① - Require email address verification with one-time password
    https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/43755942-secure-open-link-require-email-address-verifica

    【Summary】
    Please add "Allow only email addresses from specific domains to receive one-time passwords" to the Open Link settings.
    This will make it possible to prevent secondary distribution and miscommunication, which is a huge issue for Open Link.

    【Issues to be solved】
    Current Open Link is not secure enough as an alternative to attachments.
    Compared to attachments, the ability to determine the information of the access source and the ability to block access… more

    15 votes

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    1 comment  ·  Security  ·  Delete…  ·  Admin →
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19. Include SSO Authentication as "Login" in User Stats Report

    SSO Authentication is not counted as "Login" in User Statistics report. SSO Authentication is also "Login" activity. It should be counted.

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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20. Count SSO Authentication as "Login" in User Statistics Report

    SSO Authentication is not counted as "Login" in User Statistics report. SSO Authentication is also "Login" activity. It should be counted.

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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