4234 results found

1. BoxDrive app for Windows better error messages visible to users

   We are trying to troubleshoot BoxDrive connectivity issues and the only error it generates now is "Verify that you are connected to the internet and restart Box Drive". This error is not specific enough to start the troubleshooting process. BoxDrive for Windows needs to have a better error messages shown to the users if it's an issue with network connectivity, user authentication or any other issue.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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2. Add ability to set time for reminder notifications by each user or admin.

   Currently assignee will receive reminder notification 24 hours before the due date of the assigned task. Users are receiving these reminders at mid of night and they want to receive them in daytime.

   Box Relay can set the default due ("time to complete" option) like how many days and hours.
   This default due is set automatically based on when the task is started. So for many cases, the reminder will be sent out because the task is started in daytime.

   But non-Relay task (General and Approval task) can set only due date from calendar picker, like "June 16". The due is set automatically 23:59 at the date. (23:59 June 16)
   It causes that users receive these reminders in mid night and some users will be pinged from their mobile device.

   To avoid this inconvenience, please add ability to set time as user like or enterprise wide.

   Currently assignee will receive reminder notification 24 hours before the due date of the assigned task. Users are receiving these reminders at mid of night and they want to receive them in daytime.

   Box Relay can set the default due ("time to complete" option) like how many days and hours.
   This default due is set automatically based on when the task is started. So for many cases, the reminder will be sent out because the task is started in daytime.

   But non-Relay task (General and Approval task) can set only due date from calendar picker, like "June 16". The… more

   2 votes

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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3. Google Workspace - Add Collaborators/Check for Collaborators

   The Google Workspace add-on only allows you to create a Shared Link to share files/folders, you cannot add/remove collaborators. It would be great to have the ability to add folks as collaborators, rather than just choosing from Shared Link settings. Additionally, it would be great if when sharing the file it could be recognized that recipients on the email and/or calendar invite do not have existing permissions to the file/folder (similar to what Google does.)

   6 votes

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   1 comment  ·  Partner Integrations  ·  Delete…  ·  Admin →
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4. Please enhance the content of the Activity Report about Box Drive.

   In the user activity report, the file management "Downloads" is output.
   The following operations will appear in this report in the same way.

   ・Open files from Box Drive with the application.
   ・Move files from Box Drive to PC local

   Please enhancement the content of the Activity Report about Box Drive..
   Specifically, we'd like to be able to see what operations on Box Drive.

   12 votes

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   2 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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5. Allow Admins to Recover Deleted Users Directly

   Occasionally, Admins can delete a user (or large group of users) for one reason or another (license re-allocation, deleting users based off of perceived inactivity, etc.). Sometimes these users need to be recovered quickly to give users access to their Box account once again if this was done by mistake. The ultimate goal would be to enable Admins who have the ability to manage users to recover deleted accounts on their own (whether through somewhere in the admin console and/or via the CLI or API) so that product support doesn't need to do so through a support ticket as a manual service request

   Occasionally, Admins can delete a user (or large group of users) for one reason or another (license re-allocation, deleting users based off of perceived inactivity, etc.). Sometimes these users need to be recovered quickly to give users access to their Box account once again if this was done by mistake. The ultimate goal would be to enable Admins who have the ability to manage users to recover deleted accounts on their own (whether through somewhere in the admin console and/or via the CLI or API) so that product support doesn't need to do so through… more

   5 votes

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   on roadmap  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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6. Multiple files in one shared link

   We would like to send multiple documents from separate folders in a single shared link.

   Currently when you select multiple files, you are limited to files within one folder, and the files are sent with a shared link for each file.

   Possible solve: "Bundle zone" in the web UI where you could drag and drop files from different folders, and once you have all the ones you want, tell it to generate a single shared link which would display like a folder to the recipient, without the user having to rearrange their content.

   14 votes

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   not planned  ·  1 comment  ·  Web App  ·  Delete…  ·  Admin →
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7. Separate shared links for internal and external users.

   We want to be able to share links internally and externally. External shared links should only be available for 10 days while internal shared links should not expire.

   14 votes

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   1 comment  ·  Web App  ·  Delete…  ·  Admin →
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   not planned  ·  Stephanie Zhang responded

   Interesting suggestion! However, this is not planned at this time due to competing priorities.

8. Folder Lock from Web UI

   Currently, Folder Lock can be configured only through API. We would like to be able to configure it on Web UI, e.g. Folder Settings.
   Folder Lock function is very useful, but not used widely. Probably it's because API is not very friendly for some users.

   86 votes

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   2 comments  ·  Web App  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   Because of the downstream impacts, we will not be solving this problem as requested. We will be looking at a more holistic approach to prevent unintended consequences of file operations.

9. Collaborator Expiration - Include Co-Owner(s) in the Email Notification

   Current Behavior:

   --Email Notification - Sent to 'affected users' (defined as Folder Owner and the original Inviter, aka the person who invited in the collaborator who is about to expire)
   --Ability to Extend Expiration Date - Folder Owner & Co-Owners

   REQUEST: Add Co-Owner(s) to the email notification distribution so that they can take the burden off the folder owner (since co-owners already have the ability to extend the expiration date).

   92 votes

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   4 comments  ·  Security  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Product Director, or Executive, Box) responded

   Not currently planned at this time.

10. Allows the report to see the classification labels that have been applied in the past

    In the User Activity Report, when a classification label is changed, it is logged. However, it does not record from which label was changed to which label..
    One user currently sets the privilege to edit classification labels to editors (general employees). However, the more users with editing privileges, the greater the security risk. The only way to avoid this risk is to limit the scope of editing privileges to the owner or co-owner (superior). In that case, it would be too inconvenient, since it would be necessary to apply to the superior for a change in the classification label.
    By making it possible to track which classification labels have been assigned in the past and who assigned them, it is possible to increase the convenience of classification label operation while ensuring security.

    In Japanese：
    過去に適用されていた分類ラベルをレポートで確認できるようにします。
    ユーザーアクティビティレポートでは、分類ラベルが変更されるとログに記録されます。しかし、何のラベルから何のラベルになったかは記録されません。
    あるユーザーは現在、分類ラベルの編集権限を編集者（一般社員）まで拡大しています。しかし、編集権限を持つユーザーが多ければ多いほど、セキュリティのリスクが増えます。そのリスクを回避するためには、編集権限を所有者や共同所有者（上長）までの範囲に限定するしかありません。その場合、上長に分類ラベルの変更申請を行う必要が出てくるため、あまりにも不便です。
    過去にどの分類ラベルが付与されていたか、誰がそれを付与したのかを追跡できるようにすることで、セキュリティを担保しつつ、分類ラベル運用の利便性を上げることが可能になります。

    In the User Activity Report, when a classification label is changed, it is logged. However, it does not record from which label was changed to which label..
    One user currently sets the privilege to edit classification labels to editors (general employees). However, the more users with editing privileges, the greater the security risk. The only way to avoid this risk is to limit the scope of editing privileges to the owner or co-owner (superior). In that case, it would be too inconvenient, since it would be necessary to apply to the superior for a change in the classification label.… more

    23 votes

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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11. Task Feature in Box Automate

    In the current Box Automate, the Task outcome fails when the folder or enterprise setting is "Only folder owners and co-owners can send collaborator invites", which we understand is officially stated on the Box Support page.
    However, many companies in Japan use this configuration, making the Task feature in Box Automate practically unavailable.

    Our understanding was that Box had initially stated the existing Box Relay features would remain available after the upgrade to Box Automate. If that is not the case, this may impact customers’ existing business operations, which we consider to be a concern.

    We would like to request a product enhancement so that the Task feature would be usable in Box Automate even when the “Only folder owners and co-owners can send collaborator invites” setting is enabled.

    　>About Box Automate:
    　>The Task outcome fails when the folder or enterprise setting is “Only folder owners and co-owners can send collaborator invites.”
    　Link:https://support.box.com/hc/en-us/articles/51191250727955-About-Box-Automate#:~:text=The%20Task%20outcome%20fails%20when%20the%20folder%20or%20enterprise%20setting%20is%20%22Only%20folder%20owners%20and%20co%2Downers%20can%20send%20collaborator%20invites.%22

    ＜Box Automateのタスク機能について＞
    フォルダやEnterprise設定において、[コラボレータへの招待の送信をフォルダ所有者と共同所有者のみに制限する]設定が有効化されている場合、Box Automateのタスク機能が利用できません。 この動作は、現在の既知の制限事項に該当し、仕様と理解しております。 ※こちらの設定が有効化されている場合、Box Automateの作成者が所有者/共同所有者の場合も、タスク機能は利用できません

    しかしながら、日本企業では、多くの場合こちらの設定が有効化されているため、Box Automateでタスク機能が利用できないことになります。 当初、Box社からは「Box Relayと同様の設定がBox Automateで可能」と説明を受けていたため、タスク機能が実質利用不可となっており非常に残念です。

    Box Automateにおいて、[コラボレータへの招待の送信をフォルダ所有者と共同所有者のみに制限する]設定が有効化されている場合でも、タスク機能を利用可能となるように機能改善をお願いいたします。

    　＞Box Automateについて： 　＞フォルダや企業の設定が [コラボレータへの招待の送信をフォルダ所有者と共同所有者のみに制限する] に設定されている場合は、タスクの結果が失敗します。

    　リンク：
    　https://support.box.com/hc/ja/articles/51191250727955-Box-Automate%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6#:~:text=%E3%83%95%E3%82%A9%E3%83%AB%E3%83%80%E3%82%84%E4%BC%81%E6%A5%AD%E3%81%AE%E8%A8%AD%E5%AE%9A%E3%81%8C%20%5B%E3%82%B3%E3%83%A9%E3%83%9C%E3%83%AC%E3%83%BC%E3%82%BF%E3%81%B8%E3%81%AE%E6%8B%9B%E5%BE%85%E3%81%AE%E9%80%81%E4%BF%A1%E3%82%92%E3%83%95%E3%82%A9%E3%83%AB%E3%83%80%E6%89%80%E6%9C%89%E8%80%85%E3%81%A8%E5%85%B1%E5%90%8C%E6%89%80%E6%9C%89%E8%80%85%E3%81%AE%E3%81%BF%E3%81%AB%E5%88%B6%E9%99%90%E3%81%99%E3%82%8B%5D%20%E3%81%AB%E8%A8%AD%E5%AE%9A%E3%81%95%E3%82%8C%E3%81%A6%E3%81%84%E3%82%8B%E5%A0%B4%E5%90%88%E3%81%AF%E3%80%81%E3%82%BF%E3%82%B9%E3%82%AF%E3%81%AE%E7%B5%90%E6%9E%9C%E3%81%8C%E5%A4%B1%E6%95%97%E3%81%97%E3%81%BE%E3%81%99%E3%80%82

    In the current Box Automate, the Task outcome fails when the folder or enterprise setting is "Only folder owners and co-owners can send collaborator invites", which we understand is officially stated on the Box Support page.
    However, many companies in Japan use this configuration, making the Task feature in Box Automate practically unavailable.

    Our understanding was that Box had initially stated the existing Box Relay features would remain available after the upgrade to Box Automate. If that is not the case, this may impact customers’ existing business operations, which we consider to be a concern.

    We would like to request… more

    25 votes

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    0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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12. Just in time User Provisioning / Licensing

    The current way of licensing is old school. Instead, you could leverage Okta's just-in-time provisioning: https://help.okta.com/en/prev/Content/Topics/Security/Security_Authentication.htm?cshid=Security_Authentication_JIT#Security_Authentication_JIT

    Then (with SSO required & on the fly), Box grants everyone in an org an acct after logging in thru SSO, they're auto-provisioned a Box instance, and a license is registered/"billed" to company.

    1 vote

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    not planned  ·  1 comment  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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13. "SSO Authentication Should Be Counted as 'Login' in User Statistics Report"

    SSO Authentication is not counted as "Login" in User Statistics report. SSO Authentication is also "Login" activity. It should be counted.

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    0 comments  ·  Delete…  ·  Admin →
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14. Report on new data platform doesn't reflect latest information

    Report on new data platform doesn't reflect latest information

    To improve report performance, Box migrated legacy to new data platform on collaboration report recently. However, new one will take about 24 hours to reflect latest data into exported report. It could be harder for admin to audit new collaboration on enterprise using report feature. There are two request for this change :

    • Make sure that admin knows when the exported report is as of
    • Reflect much faster like User Detail Report which can reflect 1 hours ago
    15 votes

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    1 comment  ·  Admin Console  ·  Delete…  ·  Admin →
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15. No "print" option like in Box Notes

    There's no way to export or print the Canvas. This ability exists in Miro, so if Canvas were to offer this, we could likely cut out our Miro licenses. This ability exists today in Box Notes, so it would make sense for it to be available in Canvas as well.

    21 votes

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    not planned  ·  0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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16. SSO Authentication Should Be Counted as Login in User Statistics Report

    SSO Authentication is not counted as "Login" in User Statistics report. SSO Authentication is also "Login" activity. It should be counted.

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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17. Retention Policies as Deletion Policies

    Files in a folder (or globally) would be purged after a certain period of time, but if a user wants to remove the content before that time, they would be able to do so.

    24 votes

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    1 comment  ·  Governance  ·  Delete…  ·  Admin →
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    not planned  ·  AdminPauline C. (Product Manager, Box) responded

    Currently not planned; may be considered for future roadmap

18. Add permission that allows Group Admins to delete user accounts in their group and transfer content

    We want the option to give full granular account management capabilities to Group Admins, including the ability for Group Admins to delete an account or transfer data to another user.

    Without this, IT is still required to get involved for deprovisioning. They'd have the option to give this ability to Group Admins for their departments or groups as a granular permission

    3 votes

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    not planned  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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19. Ability to restrict Box Sign to internal use only

    [Request contents]
    Please add the ability to restrict recipients to Box Sign "options".
    I would like the scope of restrictions to be selectable only by internal users and invited users, similar to shared links.

    [Background]
    If you restrict Box Sign to internal use only, security incidents may occur without the above features.

    (Japanese)
    [リクエスト内容]
    Box Signの"オプション"に受信者を制限する機能を追加してほしい。
    制限する範囲は、共有リンクと同様に社内ユーザーと招待されたユーザのみが選択できるようにしてほしい。

    [背景]
    Box Signを社内利用のみに制限している場合、上記の機能がない場合セキュリティインシデントが発生する可能性があるため。

    77 votes

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    on roadmap  ·  3 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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20. Ability to create folders on the fly when moving/copying content

    Users would like to be able to create a folder when moving/copying content, as opposed to only being able to move/copy content to pre-existing folders. It would save time and energy to be able to do that on the fly as opposed to creating the folder ahead of time.

    3 votes

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    1 comment  ·  Web App  ·  Delete…  ·  Admin →
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