3936 results found

1. 'Not available' error message when accessing a link needs to be more specific.

   Please fix the ambiguous 'Not available' and 'Unable to Download File on Box EMM' error messages when users attempt to click on links sent to them that they don't have access to.

   Instead of users being sent shared links, they are being sent URL's for files/folders that only the sender has access to (as designed). They are asking for the error message to be more specific, and to say something like the following:
   "The requested page does not exist, or you do not have permission to view it, or this is not a Box Shared Link. Please check the URL and try again, or contact the sender for the appropriate permission or for a Box Shared Link."

   Please fix the ambiguous 'Not available' and 'Unable to Download File on Box EMM' error messages when users attempt to click on links sent to them that they don't have access to.

   Instead of users being sent shared links, they are being sent URL's for files/folders that only the sender has access to (as designed). They are asking for the error message to be more specific, and to say something like the following:
   "The requested page does not exist, or you do not have permission to view it, or this is not a Box Shared Link. Please check the… more

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   delivered  ·  1 comment  ·  Web App  ·  Delete…  ·  Admin →

2. Fix file/folder size, counts, dates and storage

   I'd like to preface this by saying that this is a bug that needs to be fixed, not an idea. Even so, Box suggested we post this here to get others to chime in and say that this should be fixed.

   This is a problem that's been around for at least 1.5 years.

   Often, when an account's folders and files are transferred to someone else, the account from which the data was transferred still shows something greater than 0 bytes owned. This becomes a problem for deleting that user, because we can't be sure if the transfer worked, and we don't want to delete an account that has data that will be lost forever. This seems to happen, more often than not, for accounts that have a lot of owned data prior to the transfer.

   At the moment the workaround is to have a script run every day to detect when this has happened, and to then create a Box ticket to have someone in Box support run their own homegrown script that rectifies the situation for the individual account. (Note, Box created this script because this is a known problem that they have to regularly fix.) So, it takes our time to detect it and create the ticket, and it takes Box's time to fix it and deal with the ticket. This happens almost every week at least one time.

   After 1.5 years, it's about time to fix this readily reproducible problem!

   I'd like to preface this by saying that this is a bug that needs to be fixed, not an idea. Even so, Box suggested we post this here to get others to chime in and say that this should be fixed.

   This is a problem that's been around for at least 1.5 years.

   Often, when an account's folders and files are transferred to someone else, the account from which the data was transferred still shows something greater than 0 bytes owned. This becomes a problem for deleting that user, because we can't be sure if the transfer worked, and we… more

   143 votes

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   26 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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   on roadmap  ·  Adminhadesara (Product Manager, Box) responded

   We are on track towards fixing this. We have made significant improvements in our Files, and Folder counts and their related sizes. They now happen in a near realtime speed and we also have a redundant process that runs and fixes these counts nightly. The current improvements are visible in most of your folders browsing experience and the enterprise level counts. We are in process of fixing counts that you can see for a given user, this will release in Calendar year 2024'Q3. There are also few minor improvements planned for the last quarter of the year.

3. Chose the location of folder when they are 'Available Offline'

   when making folders 'available offline' we should be able to chose where the folders live.

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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4. Box Drive to notify users before logging out that files or folders not sycn up will be lost.

   It will be helpful if users will be notified before logging out of Box Drive that all files or folders not sync up to Box will be lost . In this way, users will be able to check again on the problem items and save it on other location before proceeding on logging out. This will prevent loss of files.

   2 votes

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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5. Enhance description of "Shared Contacts" setting for User Permissions

   Area of product: Admin Console > choose admin/co-admin user > Edit user details > Edit User Access Permissions > Shared Contacts > description bubble

   Currently this describes "Allow this user to see all managed users. If enabled, this user will be able to access other managed users in their contacts when inviting collaborators. External users will not show up in their contacts unless they are already collaborating with each other."

   However, if this is unchecked it also prohibits Admins/Co-Admins from searching for managed users in Reporting and other areas of the Admin Console. Which is not mentioned or hinted at in the description of the setting.

   Area of product: Admin Console > choose admin/co-admin user > Edit user details > Edit User Access Permissions > Shared Contacts > description bubble

   Currently this describes "Allow this user to see all managed users. If enabled, this user will be able to access other managed users in their contacts when inviting collaborators. External users will not show up in their contacts unless they are already collaborating with each other."

   However, if this is unchecked it also prohibits Admins/Co-Admins from searching for managed users in Reporting and other areas of the Admin Console. Which is not mentioned or hinted at… more

   1 vote

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   delivered  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →

6. Update shared link expiration workflow is confusing

   The workflow to update the shared link expiration date on the mobile app is confusing and not intuitive.

   Here’s what I would have expected to happen:

   1. I get email in my inbox warning me that a file or folder that I own or collaborate on is expiring soon
   2. I click the link contained in the email
   3. I see a screen that gives me an option to extend the date or not
   4. I make an update or leave it as-is and confirm
   5. Done

   Instead here’s what actually happens

   1. I get email in my inbox warning me that a file or folder that I own or collaborate on is expiring soon
   2. I click the link contained in the email
   3. I am taken to a screen that shows me the item that’s about to expire with some icons at the bottom
   4. Since none of them intuitively suggest that one would take me to a screen where I can update the expiry, I click the … for more options
   5. I see a list of stuff that I can do, but none of them suggest to me that it will let me extend the expiry
   6. I click “file information” in the list because it seems most likely of any of the random choices
   7. At the bottom, I now notice – after attempting this workflow at least a dozen times from my phone – a button that says “sharing”
   8. Now I can get to the update expiry screen after 2 more clicks, and I have to take another action after that

   The workflow to update the shared link expiration date on the mobile app is confusing and not intuitive.

   Here’s what I would have expected to happen:

   1. I get email in my inbox warning me that a file or folder that I own or collaborate on is expiring soon
   2. I click the link contained in the email
   3. I see a screen that gives me an option to extend the date or not
   4. I make an update or leave it as-is and confirm
   5. Done

   Instead here’s what actually happens

   1. I get email in my inbox warning me that a file or folder… more
   2 votes

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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7. Add a Folder Viewer role

   Along with the current 7 access levels, adding the “folder viewer”level which the user can see ancestral folders(with no access to those folders).

   If a collaborator is invited from 2 different sub-folders with the same name, the folder name on the invitee’s first level shows the same. This can confuse users and might cause uploading/editing contents at the wrong destination.

   Once this access level is deployed, the collaborator can clarify the root folder without having to confirm its contents.

   Viewing folder paths can be done with canviewpath in the API but we want this to be possible in the Web app as well.

   Along with the current 7 access levels, adding the “folder viewer”level which the user can see ancestral folders(with no access to those folders).

   If a collaborator is invited from 2 different sub-folders with the same name, the folder name on the invitee’s first level shows the same. This can confuse users and might cause uploading/editing contents at the wrong destination.

   Once this access level is deployed, the collaborator can clarify the root folder without having to confirm its contents.

   Viewing folder paths can be done with canviewpath in the API but we want this to… more

   5 votes

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   1 comment  ·  Web App  ·  Delete…  ·  Admin →
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8. Color code folders like the Web App
   8 votes

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   0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAkshay Ravi (Admin, Box) responded

   Thank you for the suggestion. We currently do not have this planned on our roadmap.

   Please keep the feedback & use cases coming to help us prioritize this in the future!

9. I want you to be able to add folders that are not owned or co-owned to Box Hubs

   Many of the folders I use have editor permissions, and the current specifications do not allow me to use Hubs
   I want you to be able to add editor permissions folders to Hubs as well.

   タイトル：
   所有者・共同所有者ではないフォルダーもBox Hubsに追加できるようにしてほしい
   本文：

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   0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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   not planned  ·  AdminAnonymous (Admin, Box) responded

   Unfortunately, we won't implement this as this contradicts Hubs security policy.

10. Single API call to delete user and transfer folders for that user

    Before deleting a user from box system we can transfer the root folder from one user account to
    another.
    Once the root folder is transferred only then delete API must be triggered.
    So in all, the delete operation will have to call two API one to transfer and another to delete.

    But as the transfer API call will return synchronously.
    For users with a large number of files and folders, this means the call could take minutes or hours to return.

    So the delete operation will be in pending state until we receive the transfer API response.

    Does box now have single API call to delete box user and also transfer the folder?

    Lets consider the use-case below;
    1. We are deleting box user - User1.
    2. We have to trigger API call to transfer files for User1.
    3. If the size of the files is too big we have to wait until the files are transferred or root folder gets empty for that user.
    4. We have to wait till the time all files gets transferred or root folder gets empty.
    5. Trigger API call to delete user once root folder is empty.

    Here we have to wait till the root folder gets empty which might hamper the performance if the file size is large.

    Before deleting a user from box system we can transfer the root folder from one user account to
    another.
    Once the root folder is transferred only then delete API must be triggered.
    So in all, the delete operation will have to call two API one to transfer and another to delete.

    But as the transfer API call will return synchronously.
    For users with a large number of files and folders, this means the call could take minutes or hours to return.

    So the delete operation will be in pending state until we receive the transfer API response.

    Does box… more

    2 votes

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    0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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11. Expand Column for Files and Folders Report

    Sometimes I have users who ask for a files and folder report on a particular folder. After I receive the report I have to create an additional column for a link to the file/folder. I just use the existing information in the report, replace all F with f in the Item Type Column, and concatenate function in excel to create this. Would just like this to be a native addition for the report.

    Excel function: =CONCAT("https://box.com/",[@[Item Type]],"/",[@[Item ID]])

    2 votes

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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12. Folders accessed via Box for Salesforce do not appear in Box Drive until re-login

    We’re finding that when a user visits a folder from Box for Salesforce, they then have access to the client folder from Box.com but it does not appear in Box Drive until they log out of Box Drive and back in.

    Please fix this

    8 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
    delivered  ·  Adminkkung (Admin, Box) responded

    Salesforce folders appear in the latest version of Box Drive without requiring log out/in. If you're seeing this issue, please file a ticket with our Box Support team.

13. Ability to customize email notification text

    Is it possible to customize the text of email notifications? Ideally we'd like to customize text for uploads to different folders.

    16 votes

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    not planned  ·  2 comments  ·  Web App  ·  Delete…  ·  Admin →
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14. Support Multi-Select for Granting Folder Access to Groups (via Folder Picker on Groups Page of Admin Console)

    Admins must currently add folders to Groups in the Admin Console on a one-by-one basis, so if an admin has 10 folders to add, that's a lot of clicks.

    You could simplify this process by supporting multi-select in the folder picker that's provided when editing a Group from the Admin Console.

    4 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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    not planned  ·  katiele responded

    This suggestion is not under consideration for the current or future roadmap. We are currently focusing on improving the performance and user interface to manage users in the Users & Groups tab before we add enhancements to group bulk operations. We will provide an update in the next few quarters.

15. Sort Field Preference in Settings

    My files and folders are all indexed with numbers. It would be helpful to always sort files and folders by name to keep the indexing order. However, Box keeps sorting by the "Updated" field, which completely messes up the indexing order. Is it possible to have a Sort Preferences in Settings so one could select which field should be the default for sorting?

    Thanks.

    14 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Department Folder Auto Provisioning and Updating

    When enterprise needs to provision and update department folders, Box Admins or each folder owners would need to manually create, configure and update folders according to the organizational structure and would need to manually invite/remove all the necessary collaborators.

    We would want to have a native feature in Box to allow such folder provisioning and updating by importing CSV file that contains folder names, structures and collaborators.

    3 votes

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    0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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17. Bookmark File Creation Feature for Box Files: Shared, Editable, and Folder-Selectable

    Ability to create a Bookmark file for file on Box quickly:

    We'd like to get a feature like creating a shortcut on Windows,

    1. There is an option to create a bookmark on each file
    2. People can select folder where created bookmark file is located into

    Unfortunately, collection cannot help us out since collection can only be seen by yourself and others cannot see someone's collection.

    3 votes

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    0 comments  ·  Delete…  ·  Admin →
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18. List View of Marked For Offline Files

    It is imperative that we have a view of which folders we have Make Available Offline. We can't hunt and peck through hundreds of folders with a Green Checkmark on it to Make Available Online Only when we're finished with a big "sync". This is already a hoop we're jumping through because we can't "sync" to an external drive so we have to manually manage internal Hard Drive space. A user should be able to see what they have marked for offline at a glance so they can easily reverse the storage affect on local hard drives.

    26 votes

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    researching  ·  8 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Groups - Customizable Permission Settings

    None of the 3 permissions options - Company, Group Members, Admins Only - are ideal. Would love to have more options or perhaps a customizable setting where we can select which options to allow.

    For example, as the primary admin, I apply groups to root folders and I want anyone shared to that folder to be able to view the group members for any group collaborating on that folder. Only way to do that now would be to set the groups' permissions to "Company". However, I do not want everyone to be able to invite any group to folders, and I particularly do not want them removing groups from folders!

    That latter issue is also a problem with the Group Members permission as a group member with Editor permissions can remove the group from the folder, thereby removing access for their entire team (this happened a few times already). So I'd like to create a new permission that allows anyone to view members but does not allow anyone but Admins to add/remove the groups from folders.

    None of the 3 permissions options - Company, Group Members, Admins Only - are ideal. Would love to have more options or perhaps a customizable setting where we can select which options to allow.

    For example, as the primary admin, I apply groups to root folders and I want anyone shared to that folder to be able to view the group members for any group collaborating on that folder. Only way to do that now would be to set the groups' permissions to "Company". However, I do not want everyone to be able to invite any group to folders,… more

    3 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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20. Empty (not delete) folder by Box Relay folder action

    It would be great to have a relay folder action which empties a folder. Currently folder and files can only be deleted.
    We use Box folders for mail-2-box actions, and very ofter users simply forget to remove a file from the folder. I want to achive a time-controlled trigger which empties the respective folders ever night. Many thanks.

    2 votes

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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