10051 results found

1. I want to set separate sharing restrictions for AI Home and Box Automate in [Additional collaboration configuration].

   Due to our policy of not allowing end users to invite collaborators, we have configured [Additional collaboration configuration] to [Restrict all collaboration and shared links] in order to deploy AI Home. While this setting is effective for deploying AI Home, it also restricts sharing in Box Automate, which prevents other users from running workflows whose trigger is set to [Manual Start].
   As a result, it is difficult for us to migrate from Relay to Automate. Although Automate offers more flexible and extensible functionality than Relay, this limitation prevents us from taking full advantage of it, which feels like a significant missed opportunity.
   It would be ideal if AI Home and Automate could be configured separately. This would allow us to maintain strict collaboration policies while still fully leveraging both AI Home and Box Automate.

   （日本語）
   エンドユーザーに招待させない運用のため、AI Homeの展開にあたり [追加のコラボレーション構成] を [すべてのコラボレーションと共有リンクを制限する] に設定しています。この設定はAI Homeの展開には有効ですが、一方でBox Automateの共有も制限してしまい、[手動で開始] のワークフローを他ユーザーが実行できません。
   その結果、RelayからAutomateへの移行が難しくなっています。Automateは、Relayよりも柔軟で拡張性の高い機能を備えているにもかかわらず、この制約によって十分に活用できないのは非常にもったいないと感じています。
   AI HomeとAutomateを別々に設定できるようになると理想的です。これにより、厳格なコラボレーションポリシーを維持したまま、AI HomeとBox Automateの両方を最大限活用できるようになります。

   Due to our policy of not allowing end users to invite collaborators, we have configured [Additional collaboration configuration] to [Restrict all collaboration and shared links] in order to deploy AI Home. While this setting is effective for deploying AI Home, it also restricts sharing in Box Automate, which prevents other users from running workflows whose trigger is set to [Manual Start].
   As a result, it is difficult for us to migrate from Relay to Automate. Although Automate offers more flexible and extensible functionality than Relay, this limitation prevents us from taking full advantage of it, which feels like a significant… more

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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2. Align page numbering between Box browser preview and desktop app for PPT files

   When previewing the same PPTX file in a browser versus opening it in the desktop app, the page numbering differs. The browser preview counts the cover page as page 1, while the desktop app does not count the cover page (the page after the cover becomes page 1).

   PowerPoint itself has a setting to exclude the cover page from the page count, but Box's preview feature does not support this setting, causing a one-page offset between the two views.

   This creates confusion in practice — for example, a reviewer referencing "page 35" based on the browser preview may find it labeled "page 34" when a colleague opens the same file on desktop. This kind of mismatch causes miscommunication when teams and clients discuss specific pages of a document.

   We've confirmed that PowerPoint Web (Office Online) already respects this setting and matches the desktop app's numbering. We'd like Box's preview feature to be updated the same way, so that page numbers stay consistent across browser preview, desktop, and PowerPoint Web.

   When previewing the same PPTX file in a browser versus opening it in the desktop app, the page numbering differs. The browser preview counts the cover page as page 1, while the desktop app does not count the cover page (the page after the cover becomes page 1).

   PowerPoint itself has a setting to exclude the cover page from the page count, but Box's preview feature does not support this setting, causing a one-page offset between the two views.

   This creates confusion in practice — for example, a reviewer referencing "page 35" based on the browser preview may find it… more

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   0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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3. Can we get the ability to set which agent is the default agent per hub?

   It would be great if we could set which agent is the default for each hub. If left blank, then the default Box agent is selected. If we have an agent for each hub, our users may forget to switch the agent as they switch between hubs.

   21 votes

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   researching  ·  1 comment  ·  Box AI  ·  Delete…  ·  Admin →
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4. Support Custom Domain Authentication for Box Sign (DKIM / DMARC Alignment)

   Problem:
   Currently, Box Sign notification emails are sent strictly using noreply@box.com. Because Box Sign does not support custom DKIM or return-path alignment for customer domains, recipient mail servers (especially enterprise security gateways for local enterprisess which doesn't uses world wide system such as ms outlook, gmail server system) frequently flag or block these emails as spam/phishing due to strict DMARC policies.

   Requested Feature:
   Please support Custom Domain Authentication (such as providing SendGrid Automated Security CNAME records) for Box Sign, allowing customers to align DKIM/SPF/DMARC with their own corporate domain (e.g., @company.com).

   Impact:
   This is critical for enterprise customers who rely on Box Sign for external B2B contracts without missing important signature request notifications.

   Problem:
   Currently, Box Sign notification emails are sent strictly using noreply@box.com. Because Box Sign does not support custom DKIM or return-path alignment for customer domains, recipient mail servers (especially enterprise security gateways for local enterprisess which doesn't uses world wide system such as ms outlook, gmail server system) frequently flag or block these emails as spam/phishing due to strict DMARC policies.

   Requested Feature:
   Please support Custom Domain Authentication (such as providing SendGrid Automated Security CNAME records) for Box Sign, allowing customers to align DKIM/SPF/DMARC with their own corporate domain (e.g., @company.com).

   Impact:
   This is critical for enterprise customers who… more

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   0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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5. box edit

   Detect whether Box Edit is running before prompting users to reinstall Box Tools

   Summary

   When Box Edit fails to launch automatically after Windows starts, Box repeatedly prompts users to install or update Box Tools, even when the latest version is already installed.

   This creates an unnecessary installation loop because the actual problem is that Box Edit is not running, not that Box Tools is missing or outdated.

   Steps to Reproduce

   Box Tools is installed and up to date.

   Box Edit is registered to start automatically with Windows.

   Box Edit fails to launch during Windows startup, so BoxEdit.exe is not running.

   Open a file from the Box web interface.

   The browser repeatedly asks the user to install or update Box Tools.

   Actual Result

   Even after reinstalling the latest version of Box Tools, the browser continues to display the same installation prompt.

   If Box Edit is launched manually, the browser immediately detects it and file editing works normally.

   Expected Result

   Before prompting the user to reinstall Box Tools, Box should first check whether:

   Box Tools is installed.

   BoxEdit.exe is currently running.

   If Box Tools is installed but Box Edit is not running, display a message such as:

   "Box Edit is installed but is not currently running. Please launch Box Edit and try again."

   Benefits

   Prevents unnecessary reinstallation loops.

   Helps users identify the real cause immediately.

   Reduces support requests.

   Improves the overall user experience.

   Detect whether Box Edit is running before prompting users to reinstall Box Tools

   Summary

   When Box Edit fails to launch automatically after Windows starts, Box repeatedly prompts users to install or update Box Tools, even when the latest version is already installed.

   This creates an unnecessary installation loop because the actual problem is that Box Edit is not running, not that Box Tools is missing or outdated.

   Steps to Reproduce

   Box Tools is installed and up to date.

   Box Edit is registered to start automatically with Windows.

   Box Edit fails to launch during Windows startup, so BoxEdit.exe is not running.

   … more

   2 votes

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   0 comments  ·  New UI  ·  Delete…  ·  Admin →
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6. Enhanced Hub Reporting

   Content published to Hubs can be previewed across folders by any user who has access to the Hub, regardless of their folder-level permissions. While this is a great strength of Hubs, it also introduces security risks.

   The current Hub reporting is not sufficient for Box Admins to properly manage this. Box Admins would like to regularly review the content published to Hubs in order to mitigate security risks.

   If more detailed reporting were available, Admins could, for example, generate lists by Hub owner and ask each Hub owner to review and clean up their own Hubs.

   Example fields:

   Hub title
   Hub owner
   Published content name
   Folder
   Parent folder
   …etc.

   Hubに掲載されたコンテンツは、Hubへのアクセス権があるユーザーはフォルダの権限に関わらず横断的にプレビューできてしまいます。
   これはHubのいい点でもありますが、セキュリティリスクでもあります。
   現在のHubレポートではBox管理者が管理するためには不十分です。
   Box管理者は定期的にHubに掲載されているコンテンツの確認をして、それが適切かを判断し、セキュリティリスクを軽減したいです。
   Hubレポートでコンテンツの情報が取得できれば、管理者はHubの作成者別にリストを配布して、Hub作成者自身で整理してもらうことが可能になります

   Content published to Hubs can be previewed across folders by any user who has access to the Hub, regardless of their folder-level permissions. While this is a great strength of Hubs, it also introduces security risks.

   The current Hub reporting is not sufficient for Box Admins to properly manage this. Box Admins would like to regularly review the content published to Hubs in order to mitigate security risks.

   If more detailed reporting were available, Admins could, for example, generate lists by Hub owner and ask each Hub owner to review and clean up their own Hubs.

   Example fields:

   Hub title… more

   3 votes

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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7. Workflow Management Report

   The new Automate features are much more powerful than the previous Relay, and I’m excited to start using them going forward. After enabling Automate, I expect many users will create workflows, so the number of workflows in a tenant will increase significantly.

   Currently, I can visually check the workflows created in a tenant from the admin console, but as the number of workflows grows, it becomes difficult to review them all and properly manage them.

   It would be very helpful to have a way to export or list all workflows that exist in a tenant.

   Example fields:
   Workflow name
   Creator
   Creation date
   Last updated date
   Last run date
   Total number of runs in the past
   …etc.

   ---

   Automate機能を有効化後、ユーザーが自身でたくさんワークフローを作成すると想定されます。そのため、テナントの中でワークフロー数が増加する見込みです。
   しかし、現在は管理コンソール上のUIで目視確認するしかなく、ワークフロー数が増加すると管理が困難になっています。
   テナント上にあるワークフローを以下のような項目で出力できるとより便利です。

   項目例：ワークフロー名/作成者/作成日/更新日/直近利用日/過去実施回数…など

   The new Automate features are much more powerful than the previous Relay, and I’m excited to start using them going forward. After enabling Automate, I expect many users will create workflows, so the number of workflows in a tenant will increase significantly.

   Currently, I can visually check the workflows created in a tenant from the admin console, but as the number of workflows grows, it becomes difficult to review them all and properly manage them.

   It would be very helpful to have a way to export or list all workflows that exist in a tenant.

   Example fields:
   Workflow name
   Creator… more

   3 votes

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   0 comments  ·  Box Automate  ·  Delete…  ·  Admin →
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8. Date and TimeStamp - Box Sign

   Add date and timestamp on the signature field is currently and enterprise setting. The user would like for this to be user facing, instead of enterprise wide. So that individual users could choose to toggle on or off. Or specific users and groups

   5 votes

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   0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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9. Don't cancel Box Sync!

   I have used Box Sync for many years, and it does exactly what I need it to do, which includes syncing all the files that I keep there and allowing them to download to my computers. Other key features are:

   • on my MAC, I can search the files on the entire Mac INCLUDING the Box Sync files

   • I want to have ALL the Box Sync files downloaded on both my computers.

   Apparently neither of these is possible with Box Drive, which will make it useless for me (and certainly not better, as all the emails claim).

   KEEP BOX SYNC!

   3 votes

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   0 comments  ·  Box Sync  ·  Delete…  ·  Admin →
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10. Automatically Trim Whitespace Around Uploaded Signature or Allow Signer to Crop
    4 votes

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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11. Session Folder Picker Not Visible at Session Start in Box AI Home

    The Session Folder picker in Box AI Home does not appear until activity begins in the session and Box AI creates the dedicated Session Folder. We understand that this behavior is currently by design.

    However, users must first submit a placeholder message before they can view or change the Session Folder location. It would be helpful for the Session Folder picker to be visible and available at the beginning of the session so users can select the intended folder before submitting their first prompt.

    2 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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12. Saved Prompts Cannot Be Used Mid-Session

    Currently, saved prompts in Box AI Home can only be selected at the beginning of a session. Users cannot introduce a saved prompt during an active conversation, preventing them from applying it to the existing session context.

    2 votes

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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13. Use Radio Buttons for Single-Selection Folder Picker in Box AI Home

    When picking a destination folder for files generated in Box AI Home, the folder picker uses checkboxes. Since users can pick only one folder, radio buttons would provide a clearer and more appropriate selection experience.

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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14. Signer to add fields to the signature request additionally to those added by sender

    When using BoxSign, there are many cases where the requester will add additional fields.
    In such a situation, there are times when signers themselves would like to add new fields, but they are unable to do so, and many voices are voicing concerns about the lack of convenience across the company.
    We would like to request the implementation of this feature to improve convenience.

    BoxSignを使用する際に署名リクエスト者がフィールドを追加するケースが多々あります。
    その状況下で署名者自身でも新たなフィールドを追加したい時がありますが、追加することできず社内全体で利便性に欠けている声が多く上がっています。
    利便性向上のため本機能の実装をお願いしたいです。

    19 votes

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    1 comment  ·  Box Sign  ·  Delete…  ·  Admin →
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15. Tansfer Form Ownership

    I would like the ability to transfer forms to other users. Reasons below:

    1. If employees are going on extended leave or parental leave and someone else is in charge of managing these forms.

    2. If initial set up is completed by an admin but then continually managed by another team.

    I am told form ownership transferring will be available only on deletion of a user account in a future release but would like it to not be reliant on the deletion of a user.

    35 votes

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    researching  ·  0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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16. Provide a Command/API to Log Out from Box Drive

    Background:
    There is currently no command or API available to log out from Box Drive programmatically.

    Request:
    We would like to request the addition of a command or API that allows users to log out from Box Drive remotely. This would be particularly valuable for enterprise IT administrators who need to immediately terminate Box Drive sessions and clear local cache in the event of a device theft.

    Use Case:
    - Remote logout of Box Drive when a PC is stolen, to prevent unauthorized access to corporate data stored in Box
    - Clearing the local Box Drive cache remotely to ensure that no locally synced files remain accessible on the stolen device

    Thank you for your consideration.

    Background:
    There is currently no command or API available to log out from Box Drive programmatically.

    Request:
    We would like to request the addition of a command or API that allows users to log out from Box Drive remotely. This would be particularly valuable for enterprise IT administrators who need to immediately terminate Box Drive sessions and clear local cache in the event of a device theft.

    Use Case:
    - Remote logout of Box Drive when a PC is stolen, to prevent unauthorized access to corporate data stored in Box
    - Clearing the local Box Drive cache remotely to ensure… more

    3 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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17. Enable branching from any point in a previous Box AI Home conversation

    ▼What problem could Box solve for you?
    Box AI Home provides session history and allows users to view and resume previous sessions. However, when users revisit a past conversation, they need the ability to branch from a specific point in the conversation and ask a new follow-up question without overwriting or altering the original conversation flow.

    Today, users may have long-running Box AI conversations involving multiple files, folders, or Hubs as sources. In many business scenarios, a user may want to go back to an earlier answer or question and explore a different direction from that exact point. For example, after asking Box AI to analyze a set of documents, the user may later realize that they want to ask a different follow-up question based on the third answer in the conversation rather than continuing from the latest answer.

    ▼Requested enhancement
    Please add a feature in Box AI Home that allows users to:

    1. Open a previous session from session history.
    2. Select any prior message or response in that conversation.
    3. Start a new question from that point.
    4. Automatically create a new branched conversation or new session, while preserving the original conversation unchanged.
    5. Clearly show that the new session was branched from the original session, ideally with a reference back to the source session and the selected branch point.

    ▼Business impact / use case
    This would improve productivity for users who conduct complex document analysis, legal review, policy review, research, proposal creation, or multi-document summarization using Box AI Home. Users would be able to explore multiple analytical paths without losing the original conversation context.

    This is especially important for enterprise use cases where AI conversations are used iteratively. Without branching, users must either continue from the latest point, manually recreate context, or start from scratch. This creates unnecessary friction and increases the risk of inconsistent analysis.

    ▼Expected outcome
    Users can safely explore different lines of questioning from earlier points in a Box AI Home conversation, while keeping the original session intact. This would make Box AI Home more useful as a persistent, auditable workspace for enterprise AI workflows.

    ---

    Box AI Homeの過去の会話において、任意の箇所から分岐して新しい質問を開始できるようにしてほしい

    ▼Boxに解決してほしい課題
    Box AI Homeでは、セッション履歴から以前のセッションを表示・再開できます。一方で、過去の会話を参照した際に、会話の最後から再開するだけでなく、会話の途中にある任意の質問・回答の時点に戻り、そこから新しい質問を行って別の会話として分岐できる機能が必要です。

    Box AI Homeでは、複数のファイル、フォルダ、Hubをソースとして、長い会話を通じて分析や要約を行うケースがあります。そのような場合、後から「この時点の回答を起点に別の観点で質問したい」「最新の回答からではなく、途中の回答から別ルートで検討したい」といったニーズが発生します。

    ▼要望内容
    Box AI Homeに以下の機能を追加してほしいです。

    1.セッション履歴から過去の会話を開く。
    2.過去会話内の任意の質問または回答を選択する。
    3.その時点を起点として新しい質問を開始する。
    4.元の会話を変更・上書きせず、新しい分岐会話または新しいセッションとして保存する。
    5.分岐元のセッションおよび分岐した位置が分かるように表示する。

    ▼業務上の効果・ユースケース
    この機能により、Box AI Homeを利用した複雑な文書分析、法務レビュー、規程確認、調査、提案書作成、複数文書の要約といった業務の生産性が向上します。

    現状では、過去の会話の途中から別の検討を行いたい場合でも、最新の会話末尾から続けるか、手動で文脈を再作成するか、新しいセッションを最初から作成する必要があります。これは作業効率を下げるだけでなく、分析の一貫性を損なう可能性があります。

    ▼期待される結果
    ユーザーは、元の会話を保持したまま、過去の任意の会話ポイントから安全に別の質問・分析ルートを開始できるようになります。これにより、Box AI HomeはエンタープライズAI業務における、より実用的で継続性のあるワークスペースになります。

    ▼What problem could Box solve for you?
    Box AI Home provides session history and allows users to view and resume previous sessions. However, when users revisit a past conversation, they need the ability to branch from a specific point in the conversation and ask a new follow-up question without overwriting or altering the original conversation flow.

    Today, users may have long-running Box AI conversations involving multiple files, folders, or Hubs as sources. In many business scenarios, a user may want to go back to an earlier answer or question and explore a different direction from that exact point. For example,… more

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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18. Enable image resizing in Box Hubs

    All images pasted are resized to the full width of the page - this does not work for small images. Requesting the ability to resize images to make them smaller within a block.

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    0 comments  ·  Box Hubs  ·  Delete…  ·  Admin →
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19. Enable selecting files stored in Box directly in File Requests

    Currently, file request links only allow you to upload files from local folders.
    This is convenient if you use Box Drive, but users who rely solely on the browser have to download files from Box and then re-upload them via the file request link.

    I would like the file selection for file requests to allow choosing not only folders on the PC, but also files already stored in Box directly from the browser interface.

    〈ファイルリクエストでBox内ファイルを直接選択可能にしたい〉
    現在、ファイルリクエストリンクでは、ローカルフォルダ内のファイルしかアップロードできません。
    Box Drive を利用している場合は便利ですが、ブラウザのみを利用するユーザーは、いったん Box からファイルをダウンロードしてから、ファイルリクエストリンクへ再度アップロードする必要があります。

    ファイルリクエストでアップロードするファイルの選択時に、PC上のフォルダだけでなく、ブラウザ画面から Box 内に保存されているファイルも直接選べるようにしてほしいです。

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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20. I want to open Box Notes in view-only mode

    Currently, in Box Notes, it is possible to switch to view-only mode by changing "/notes/" in the URL to "/file/", but this method is not intuitive for users.

    Because it is not easy to open notes in view-only mode, users often accidentally edit the notes. We would like to prevent this from happening.

    We would like an option to select view-only mode when opening Box Notes from the beginning. It would also be more convenient if it were possible to bookmark Box Notes in view-only mode.

    〈Box Notesの閲覧モードで開きたい〉

    現在Box NotesではURLの/notes/を/file/に変換することで、閲覧モードにすることが可能ですが、ユーザーにとっては分かりにくいです。
    簡単に閲覧モードで開けないことによって、ユーザーが誤って編集してしまうことが多く、これを防ぎたいと考えています。

    Box Notesを開くときに、最初から閲覧モードで開くために選択メニューを追加してほしいです。
    また、閲覧モードにした状態のBox Notesをブックマークできるようになるとより便利です。

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    researching  ·  2 comments  ·  Box Notes  ·  Delete…  ·  Admin →
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