9867 results found

1. Download event is not recorded in User Activity Report

   When a user downloads a signed PDF from the Sign Inbox page, the "Download" event is not recorded in the User Activity Report. Instead, a "Content Access" event is logged.
   However, when downloading a signature log from the same page, the "Download" event is correctly recorded.

   We would like to ensure that the correct event is logged in all cases to accurately track user activities.

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   0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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2. We want to make it easier to change the owner of a workflow in Box Relay.

   In Japan, organizational changes and personnel transfers occur frequently, which necessitates changing the owner of workflows in Box Relay.
   Currently, to change the owner, users have to transfer the workflow to another user and disable the original workflow.

   This process is not intuitive and is cumbersome for users. Additionally, there are too many steps involved. As a result, even though Relay is a good feature, it feels difficult to use and does not gain user adoption.

   We would like to see improvements that allow for a one-click transfer of ownership.
   For example, adding an option to change the owner in the same menu as "Transfer to User" for each workflow, where users can simply input the name of the new owner to make the change.

   (In Japanese)
   〈Box Relayでワークフローの所有者変更をもっと簡単にしたい〉

   日本では組織変更や人事異動が頻繁に発生するため、それに伴いBox Relayのワークフローの所有者の変更が求められます。
   現状、所有者を変更する時は、ワークフローを他のユーザーに転送し元のワークフローは無効化することで実現していますが、これはユーザーにとって直観性がなく使いにくいです。また、実施手順も多すぎます。
   そのため、Relay自体が良い機能なのに使いづらく感じてしまい、ユーザーに定着しません。
   簡単にワンクリックで所有者を移管できるように機能改善をしてほしいです。
   （例えば、ワークフローごとのメニューにある「ユーザーに転送」と同じ場所に所有者変更の項目を作り、新たに所有者にしたいユーザー名を入力すれば変更できるような機能の追加）

   In Japan, organizational changes and personnel transfers occur frequently, which necessitates changing the owner of workflows in Box Relay.
   Currently, to change the owner, users have to transfer the workflow to another user and disable the original workflow.

   This process is not intuitive and is cumbersome for users. Additionally, there are too many steps involved. As a result, even though Relay is a good feature, it feels difficult to use and does not gain user adoption.

   We would like to see improvements that allow for a one-click transfer of ownership.
   For example, adding an option to change the owner in… more

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   0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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3. Suggested Prompts with Custom Agent in the Box App for iOS and Android

   Currently the AI feature of the Box App for iOS and Android does not include customized suggested prompts with custom agents. I would like to have suggested prompts available on custom agents in the Box App. We've created several custom agents with unique suggested prompts. Without access to these prompts in the Box App, it limits its usefulness to us, or at least requires more effort from the end-user to retrieve what they need.

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   0 comments  ·  Mobile  ·  Delete…  ·  Admin →
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4. Notify Owners and Co-Owner on colaborators expiry

   It seems that today only the colaborators are infomed prior to colaborator expiry. From my poinbt of view it would be important, that both Owners and Co-Owners receive the expiry information too. I our setup Box system users own all level 0 shared folders, so Co-Owners would be required to receive the notifications as well.

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5. We want the Box administrator to be able to confirm when an IP address is blocked from communicating.

   Box has a function to increase security by restricting the IP addresses accessing the system. When using this function, it is necessary to register the addresses to be used in the permission list when there is a system that wants to cooperate with Box.

   However, there are cases where it is not possible to confirm the IP addresses used with each system vendor.

   Therefore, currently, we block communication once and ask Box to confirm the information by contacting the company.

   This operation requires support from Box and is inconvenient for us because it takes time to add the IP address to the allowed list.

   We would like to see the IP addresses blocked by the IP address restriction function displayed in the activity report.

   (In Japanese)
   〈IPアドレスの通信をブロックされた時、Box管理者が確認できるようにしてほしい〉

   BoxではアクセスするIPアドレスに制限をかけて、セキュリティを高める機能があります。この機能を利用している場合、Boxと連携したいシステムがあると利用するアドレスを許可リストに登録する必要があります。

   しかし、各システムベンダーに使用しているIPアドレスを確認しても分からない場合があります。
   そのため、現状は一度通信をブロックさせて、Box社に問い合わせして確認してもらっています。
   この運用では、Box社はサポート対応が必要ですし、我々としても許可リストに追加するまでに時間がかかり不便です。

   IPアドレス制限機能でブロックされたIPアドレスをアクティビティレポートに表示して欲しいです。

   Box has a function to increase security by restricting the IP addresses accessing the system. When using this function, it is necessary to register the addresses to be used in the permission list when there is a system that wants to cooperate with Box.

   However, there are cases where it is not possible to confirm the IP addresses used with each system vendor.

   Therefore, currently, we block communication once and ask Box to confirm the information by contacting the company.

   This operation requires support from Box and is inconvenient for us because it takes time to add the IP… more

   14 votes

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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6. Taxonomy Lists in Box Forms

   We create many Box Forms with the same dropdown lists. In our case one is the list of the properties we own/manage.

   Having the ability to duplicate forms would be very helpful, but for us it would be even more helpful to create a Taxonomy list for forms so that it would be easy to add the dropdown to a form. It would also allow the dropdowns to be consistent, accurate and easy to change on all forms at once.

   Thank you.

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   0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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7. Change the Box Tools implementation to Native Messaging Hosts

   Due to changes in Chromium’s security policy, communication with localhost is no longer trusted.
   At present, the only secure way to enable communication between the web and a local environment is through Native Messaging Hosts.

   Using Native Messaging Hosts also eliminates the need for a constantly running background process, which helps reduce potential issues and improves stability.
   For example, Dropbox adopted this approach several years ago.

   We strongly recommend that Box also migrate Box Tools to Native Messaging Hosts.

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8. status

   When deleting a file on the server, I would like to be able to see the status until the deletion is complete.
   Also, when restoring a file from the Recycle Bin, I would like to be able to see the status until the restoration is complete.　（ex. progress bar,,,）

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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9. When viewed in Safari on an iPhone, the menu overlaps with the file name.

   When viewed in Safari on an iPhone in portrait mode, the menu overlaps with the file name. In landscape mode, it is displayed correctly.
   I’m sorry if this has already been mentioned. I can’t read English well, and this text is translated, so the wording may not be accurate.

   •  

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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10. TEST

    TEST

    • 

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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11. "Favorites" option for applying signers to a document

    If 90% of the sign documents you generate need to be signed by a unique person, but then by two internal people, it would be nice if you could select from a "favorites" list.
    So, each sign document has a unique underlying document, but the signers are, for the most part, always the same. Rather than entering "tom smith, mary jones, john white" for each document, you could just select "AR Group" from a favorites list.

    5 votes

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    0 comments  ·  Box Sign  ·  Delete…  ·  Admin →
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12. Box falsely claims a file is being edited

    I need to rename a file. Box doesn't allow me to. Instead, it falsely claims the file is being edited. I have no open tabs anywhere where I am editing that file. Also, I know with certainty no one else is editing it right now.

    The "idea" I have is: Box should behave and let me rename files. Gosh, some other vendors allow you to rename files while you're editing them. Unheard-of, I know. But a feature. Elsewhere.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Request for Dynamic Session Timeout Control Based on SAML SessionNotOnOrAfter

    We would like Box to reference the SessionNotOnOrAfter value in the SAML response and allow the session timeout to be set shorter than the tenant’s default value (and, if possible, longer as well).

    Our intention is to have the IdP determine the security level based on factors such as device type and user type, and then shorten the session only when the risk is high, while allowing longer sessions when the risk is low, thereby enabling risk-based session management.

    【In Japanese】
    ＜タイトル＞
    SAML SessionNotOnOrAfter によるセッションタイムアウト動的制御の要望

    ＜本文＞
    SAMLレスポンス内の SessionNotOnOrAfter を参照し、Boxのセッションタイムアウトをテナントデフォルト値より短く（可能であれば長くも）設定できるようにしていただきたいです。
    IdP側でデバイス種別・ユーザー種別などから安全性を判定し、安全性が低い場合のみセッションを短く、高い場合は長くすることで、リスクベースのセッション管理を実現したい意図があります。

    2 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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14. Share files externally Box Drive

    Allow the 'People with the link' option to be available directly in Box Drive when sharing files externally, so users don't need to switch to the Box Web App.

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Full file view and file rotation ability in Box preview

    Users have reported that having the option to view the entire file in Box preview would be and be able to rotate the document within Box preview would be helpful to their user experience. Currently, users need to download the file or use Box edit for these features.

    3 votes

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    1 comment  ·  Preview  ·  Delete…  ·  Admin →
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16. Report on Auto‑Confirmation Issue During Japanese Input When Using Bulleted Lists (BoxCanvas)

    I am using BoxCanvas and would like to report an issue related to text input.
    After starting a bulleted or numbered list, if I type double‑byte characters and the IME enters the pre‑conversion state, the text is automatically confirmed and I cannot input it correctly（At that time, I was using Japanese input）. This behavior has already been resolved in BoxNotes.

    The pace of improvements to BoxCanvas, BoxNotes, and other features has been remarkable. I appreciate the Box team’s continuous efforts and look forward to future enhancements.

    1 vote

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    0 comments  ·  Box Canvas  ·  Delete…  ·  Admin →
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17. Add preset date ranges such as “Previous Month” when scheduling report generation

    When scheduling report generation, it would be very helpful to have an option to select “Previous Month” (from the 1st to the last day of the previous month) as a preset date range.
    It would also be useful to have additional preset options such as “Previous Year,” “Specific Month,” or “Specific Year” to easily configure commonly used reporting periods.

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    0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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18. Improvement of the repeat timing for Box Relay schedule events

    When trying to set the repeat timing for a Box Relay schedule event to monthly, currently you can only choose the 1st day or the last day every few months.
    The timing of the event's start is not necessarily at the beginning or end of the month, so it is inconvenient to use.
    I would like you to add a setting that repeats monthly based on the start date, like the report scheduling feature.

    -in Japanese-
    Box Relayのスケジュールイベントを毎月に設定しようとしたとき、現在は何か月ごとの第１日目もしくは最終日しか選択できません。イベントの開始タイミングは必ずしも月初や月末ではないため使いにくいです。レポートのスケジュール設定のように、開始日を基準に毎月繰り返すような設定を追加してほしい。

    5 votes

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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19. Add Fixed and Descriptive CSS Tags for Easier Pendo Integration

    We use Pendo to automate and manage user guidance within Box. Pendo provides automation features that allow us to automatically trigger specific AI agents, even when many agents exist.

    However, with the current Box coding rules, it is often difficult to use Pendo’s feature tagging effectively, because it is hard to uniquely identify elements for tracking or automation.

    I would like to request that Box implements a development rule to add fixed and descriptive CSS tags (classes or IDs) to relevant elements related to AI agents. This would make it easier for Pendo users to specify and control these elements, significantly improving integration and automation workflows.

    We use Pendo to automate and manage user guidance within Box. Pendo provides automation features that allow us to automatically trigger specific AI agents, even when many agents exist.

    However, with the current Box coding rules, it is often difficult to use Pendo’s feature tagging effectively, because it is hard to uniquely identify elements for tracking or automation.

    I would like to request that Box implements a development rule to add fixed and descriptive CSS tags (classes or IDs) to relevant elements related to AI agents. This would make it easier for Pendo users to specify and control these… more

    5 votes

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    0 comments  ·  AI Studio  ·  Delete…  ·  Admin →
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20. Shield alerting admins when users "download" from Box Drive

    A customer is reporting difficulty using Box Shield’s Anomalous Download detection due to how downloads are currently defined when Box Drive is in use. Box Shield flags a “download” whenever a user expands or opens a folder in Box Drive. As a result, routine navigation actions are recorded as downloads, creating noise in the anomaly signals. The customer is asking whether anomalous download detection can be refined to trigger only on intentional file downloads (e.g., explicit download actions), rather than folder expansion or passive access via Box Drive.

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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