Help shape the future of Box
Welcome to Box Pulse, our product feedback tool powered by UserVoice. Got an idea for how to improve Box? Share it with us and gather support or vote on other people's ideas. Your feedback is essential to informing roadmap decisions and shaping the future of our products. Thanks for joining our community!
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669 results found
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Bug: Box AI for Hubs citation links redirect to Hub shared link instead of direct file URLs
There is an issue in Box AI for Hubs where the citation links (e.g., [1], [2]) in AI responses fail to lead directly to the source files. Instead of pointing to the specific file's accurate URL, the links incorrectly direct users to the Hub's overall shared link URL, preventing users from accessing the referenced file.
This bug occurs frequently, especially when a Hub is shared with other users via a shared link.＜Requested Enhancement / Expected Behavior:＞
Please fix this behavior so that citation links in Box AI for Hubs always direct users to the exact URL of the referenced…1 vote -
File Conflicts in Zip Download, provide our own file names to avoid conflicts
File Conflicts in Zip Download, provide our own file names to avoid conflicts.
For the Create Zip Download API call, there's an issue with files with name conflicts being renamed randomly. Instead, could we provide our own file name for the file name conflicts? https://developer.box.com/reference/post-zip-downloads/#request-example
Example:
Folder A / Tacos.jpg
Folder B / Tacos.jpgResult (assuming we provide our own file names):
1st filename = Folder A - Tacos.jpg
2nd filename = Folder B - Tacos.jpg1 vote -
Request for improvement of mobile app features
I would like to request improvements to the following features of the mobile app:
1.Regarding the ‘biometric authentication’ when the security option ‘Require passcode’ is enabled, biometric authentication cannot be used on Android tablets equipped with facial recognition. I would like it to be modified so that it can be used.
2.Regarding the selection of passcode timeout time, there is an ‘immediate’ option on iOS, but not on Android. I would like it to be modified so that ‘immediate’ can be selected on Android as well.
1 vote -
Box Sign make colors for signers more distinguishable
When using Box Sign for documents with four or more signers, the colors for signer #1 & signer #4 are nearly indistinguishable, especially for anyone with limited color processing/color blindness. See attached image.
All other signature boxes vary widely from each other. Given the nearly endless range of colors available, it would be extremely helpful if Box:
1) changed the default color of either #1 or #4 to better differentiate the two items; and/or
2) allowed admins to customize the signing box colors to better fit branding requirements.
1 vote -
Remove 'Get our app to view this on mobile' Text/Link in Emails for EMM-Enabled EIDs OR Allow Link Customization
For customers that use Box for EMM (and have disabled the standard Box apps), the 'get our app to view this on mobile' link/text in the standard Box email notifications (like for @mentions, uploads, etc.) is confusing because users in that EID won't actually be able to log into the standard Box app that it links to.
REQUEST:
1. Either provide the option to remove this text from emails
OR
2. Allow customization of this text to change the link that it points to (so a customer can link to their software/app catalog where users download the Box for EMM…8 votesHey there! Thanks for submitting this feedback, but due to competing priorities, we cannot put this ask on our roadmap at this time.
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Enable ability for Admin and/or Co-Admin to view, edit, or take over anybody's account and/or folders, EXCEPT XXX people (e.g. CEO or CFO)
Enable ability for Admin and/or Co-Admin to view, edit, or take over anybody's account and/or folders, EXCEPT XXX accounts (e.g. CEO or CFO) or YYY folders or ZZZ files (e.g. highly sensitive financial information or employee PII).
Right now, it seems like the only Co-Admin privileges are "view / edit / take over everybody" or "view / edit / take over nobody."
In lots of these cases, my customers have a person who is a technical Admin and then the owner of the company.
They don't want the owner of the company to be the main Admin for…
1 vote -
a better way to handle people wanting to collaborate with you - scams
Once scammers have your email address you receive a TON of "user x added you to collaborate with" communications and it is very tedious to remove (decline) them, as you have to do it one by one, each taking multiple clicks. make a way for me to "select all" those who want to collaborate with me and decline them ALL at once. I'm so close to just deleting my box account as I get 2-3 notifications of people (scammers) wanting to collaborate with me and takes me a long time to decline them all.
1 vote -
Request for enlargement ratio when browsing files
- Thin line in a file disappear, when we reduce file's rate of magnification and display whole file on screen. So, we would like you to consider measures.
- When the rate of magnification bar and title bar overlie on the file,we can’t see the characters and figures in the file. So, we need a function to erase these bars temporarily.
- The default file's rate of magnification is 200%, when we browse a file. The file's rate of magnification can change in 25% increments now. But our customer would like to change more finely.(in 1% increments,if it’s possible.)
1 vote -
Collaborators Page - Add 'Common Folders' Column Back to Page
In Legacy, the Collaborators page had a column called "Common Folders" that told me (as a user) which folders I was collaborating in with the given user.
In Amsterdam, this column was removed, meaning the page only tells me WHO I'm collaborating with, but not WHERE I'm collaborating with them (aka in which folders)...which makes the page FAR less useful.
REQUEST: Add the 'Common Folders' (or something similar) column back to the Collaborators page so that the page can tell me both
1. Who I'm collaborating with across my entire account
AND
2. Where I'm collaborating with each user (aka…7 votesInteresting feature request! However, we’re not able to prioritize it at this time due to competing priorities.
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Notify users when a folder-path download will exceed 256 characters
When a user downloads a folder-path that exceeds the Windows 256 character limit, alongside the standard folder structure, Box creates a “_” folder and to hold the files with a Box shortened folder paths, so it can work-around the over-long file-paths. Since Box doesn’t tell the user what to expect, they think that the download is missing files and isn’t functioning correctly.
To address user confusion, we want Box to add alerts about the folder and file path name limits in three places:
- When a user creates a folder name for the first time,
- When a user downloads an affected…
1 vote -
We would like to search by the entered email address from the selected user in the drop-down list.
Recently, a new feature has been added to the Admin Console, allowing users to filter by selecting 'External Users' and 'Unmanaged Users' from the drop-down list in the 'Users & Groups' tab. This is a fantastic improvement.
We would like to request the following three additional enhancements:
1) When 'External Users' is selected from the drop-down list, it should be possible to search by email address in the top search field, and the results should display only 'External Users'.
2) When 'Unmanaged Users' is selected from the drop-down list, it should be possible to search by email address in the…
1 vote -
Possible bug: large directory fails to enter upload queue after uploading file to sibling directory
I edit videos. When I'm done, I upload the finished video to one Box directory, then upload the project directory to a sibling Box directory. The finished video is 8 to 15 megabytes. The project directory has 2 files totaling about 100 megabytes.
When I try to upload the project directory, it often just doesn't enter the upload queue after selecting it for upload from the modal upload window. I can do this multiple times and it doesn't upload. After reloading the page, then it will upload like normal.
This doesn't interrupt my workflow at all, but it might be…
1 vote -
User Interface Experience in Reporting.
- When generating a report through Admin Console, you have to manually search for the folder list and often get too many queries and takes too long. It would be a better experience to be prompted with the root directory that you can just drill down to which folder you want to report on in addition to the search functionality.
- When creating a scheduled report, the interface is a bit confusing because you have to hit Schedule Report, then hit schedule again, this should be a once step process and is confusing to most users, additionally the schedule button have a…
1 vote -
Make file versioning the default behavior for Box CLI "box files:upload" command
if file versioning is the default behavior when uploading files in the URL Box web page; Why isn't that exactly the same behavior when uploading files thru the "box files:upload /path-to-file/filename.ext --parent-id FolderID" box CLI command?
The logic is straight forward:
1) If the file does not exist in the box folder, then create the file
2) If the file DOES exist in the box folder, then instead of displaying that horrible warning message "409 Conflict, the file already exists", please update the content of the file and increase the FILE version number.
1 vote -
Folder migration improvements
Folder migration improvements
The current process for changing folder ownership and transferring it to a new location is cumbersome and inefficient. It involves:
1) Logging into the Admin Console and impersonating the owner's account to change the folder ownership.
2) Waiting an unspecified amount of time for the change to take effect.
3) Logging in as the new owner to move the folder to its new location.
4) Waiting again for another unspecified amount of time for the move to finalize.We are undertaking a large-scale project to transfer folder ownership from individual accounts to a service-level account and reorganize…
1 vote -
Notification to BOX Folder Co-Owner(s) when Owner has been removed/deleted
The current behavior in BOX when a Folder owner is removed / deleted from the system is the Folder is no longer available.
The process, in my experience, to recover the folder is not obvious, quick nor easy.
I propose the BOX system notify all Folder Co-owners of a pending Folder removal / deletion and allow 2 weeks for the co-owner(s) to determine whether the Folder should be removed from BOX and if the decision is to keep the Folder active to determine the new Owner as well.1 vote -
Changing default columns view in File Explorer with Box Drive - Move or hide sync status
The recent 2.48.250 release has forced a new Sync column in File Explorer. This new column is fixed in position and can't be hidden. I, for one, don't care to have this column take us space in the Explorer as I have a smaller laptop screen.
When you select the column and hide in Explorer, it shows up at the next refresh back in the same position.
The integration with File Explorer should follow Windows 11 preferences and be adjustable just as OneDrive is.
1 vote -
Need API to download files from Trashed folders
As of now we can able to download files from Trash, but when we try to download files from the folder that is trashed by user under legalhold, we can't do it. This is a gap in edisocvery process. Can you please publish the API endpoint to download the files from trashed folders as well? We can't tamper the user data.
Same kind of request available in these 2 places well.
https://support.box.com/hc/en-us/community/posts/4406335563667-API-get-files-from-trashed-folder?input_string=Need%20API%20to%20download%20files%20from%20Trashed%20folders1 vote -
Provide Sort and Filters in Box Admin Content Search and results - should be standard
Box Admin / Content - Search: 1) should have filter option to choose search 'only by file or foldername' (ie exclude results where search string only in Updated by;
2) Content - Search results have column headings that disappear when scrolling down - the column headings should be fixed to always display
3) Content - Search results have column headings Name, number of collaborators, Updated By, Date and Size - users should be able to sort ALL or ANY of the columns by clicking/reclicking on the column heading
4) Content - Search results - users should be able to add…
1 vote -
Additional Sorting Options for Managed Users in Users & Groups
I would like to request the addition of more sorting options for Managed Users in the Users & Groups console.
Currently, sorting is limited to Name, Email, and Storage Used.
It would be extremely helpful to include the following:
Sort by Last Activity
Enables identification of users who have never accessed Box or who are inactive.
Helps admins determine which accounts can potentially be cleaned up or require follow‑up.Sort by Status
Allows quick visibility into which users are disabled in Box.
Supports faster lifecycle management and removal of stale or unused accounts.
While this information is available through reports,…
1 vote
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