9992 results found

1. Retention policies should lift automatically even if disposition action is set to "none"

   Retention policies should be lifted automatically at the end of the retention period. Currently, if the disposition action is set to "none" the folder will not be released from the policy even though the folder will be able to be deleted. This is very confusing and requires manual work on the admin's part to determine if the retention period is up on a folder and if it is able to be deleted.

   https://support.box.com/hc/en-us/articles/1500007168782-Governance-Settings#:~:text=Select%20from%3A-,None,-to%20have%20nothing

   Alternately, build retention as a trigger into Relay/Workflows as mentioned in a different idea so that the Relay can automatically take the folder out of retention when the period is up.

   Retention policies should be lifted automatically at the end of the retention period. Currently, if the disposition action is set to "none" the folder will not be released from the policy even though the folder will be able to be deleted. This is very confusing and requires manual work on the admin's part to determine if the retention period is up on a folder and if it is able to be deleted.

   https://support.box.com/hc/en-us/articles/1500007168782-Governance-Settings#:~:text=Select%20from%3A-,None,-to%20have%20nothing

   Alternately, build retention as a trigger into Relay/Workflows as mentioned in a different idea so that the Relay can automatically take the folder out of retention when… more

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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2. Strikethrough check boxes!!

   PLEASE bring back strikethrough checkboxes for Box Note!! New change makes it more difficult to see which items have been completed -- especially for anyone with vision problems or those using computers/monitors with lower contrast

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   not planned  ·  1 comment  ·  Box Notes  ·  Delete…  ·  Admin →
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3. Cannot permanently delete a file with a retention policy before its expiration date (immediately)

   Please enable immediate deletion for files that have a retention policy set for a specific period.

   Additionally, there is an issue where files remain accessible via shared links until the retention policy period expires, so we would like to request implementation of a feature that disables shared links for items that meet specific conditions.
   ＝＝＝
   特定期間のリテンションポリシーが設定されたファイルに対し、即時削除が行なえるようにしてください。
   また、リテンションポリシーの期間満了までの間、共有リンクからアクセスできてしまう問題が発生していますので、特定の条件をもとに条件を満たしたアイテムの共有リンクを無効化する機能の実装を希望します。

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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4. Filter on multiple text values in text data type

   Currently, a metadata field needs to already be a multiselect to use the Match Any to allow form multiple match cases for a given metadata field. If the data type is a text field you and only match on one value.

   Essential, we would like to be able to create an OR conditional match on multiple values for a text field when querying metadata in a Box App View.

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   1 comment  ·  Box Apps  ·  Delete…  ·  Admin →
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   under consideration  ·  AdminAnonymous (Admin, Box) responded

   Please note that filtering by multiple text values across all the metadata is already possible in Box Apps, either with the Natural Language Query (https://support.box.com/hc/en-us/articles/48755807432211-AI-powered-search-and-filtering-in-Box-Apps) or using "OR" in the keyword search.

5. langauage

   the language display is still in japanese even though i already set it to english at login page

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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6. Box Drive: Safe Column Width Fixation

   The default column width is too narrow when viewing in Box Drive, and it is not possible to apply column width locking. I would like to request an improvement to this feature.

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   1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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7. Ability to Toggle AI Autofill on Folders via API

   AI Autofill can only be enabled on folders through the Box UI. Having an API endpoint to enable AI Autofill at the folder level so it can be automated during folder provisioning would save a lot of time.

   In our use case, a Salesforce Flow creates a Box folder structure, applies metadata templates, and configures cascade policies. Being able to toggle AI Autofill via API would allow the entire process to run end-to-end without manual steps and avoid maintaining custom AI Extract + metadata upload automation as a workaround.

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   0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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8. About the Behavior of the iOS Version of Box for Microsoft Teams

   When attaching a file from Box to a chat in the iOS version of Microsoft Teams using “Upload file” and sending the message, I would like the sent message to display the attached file properly.

   Current behavior:
   
   When performing the above operation, the sent message does not show the attached file. The sender receives an email notification indicating that the chat recipient has accepted collaboration on the file, but the recipient receives no notification. The file simply appears under “All files” for the recipient.
   Meanwhile, on Box, the file is uploaded to the Microsoft Teams Chat Files folder and is already shared with the chat recipient for collaboration.

   (Regarding the above improvement request, we have contacted both Box and Microsoft as a support issue. Although both parties recognize it as a problem that should be addressed, it has not been resolved, which is why we are submitting it here.)

   <<<以下日本語>>>
   iOS版のTeamsのチャットにBoxから「ファイルをアップロード」でファイル添付しメッセージを送信した場合も、送信後のメッセージにファイルが添付されて表示されてほしい。
   現状：上記操作を行なった場合、送信後のメッセージには添付したファイルは表示されず、アップロードした側にはチャット相手がファイルのコラボレーションを承諾した旨のメール通知が来るが、チャット相手には何も通知がなく、「すべてのファイル」配下にファイルが表示される。なお、Box上ではMicrosoft Teams Chat Filesフォルダにファイルがアップロードされており、チャット相手にコラボレーションされている状態になっている。
   (上記改善提案について、Box社、Microsoft社両方に障害対応として依頼しているが、対処すべき障害と認識されていても、改善されないためこちらに送信した)

   When attaching a file from Box to a chat in the iOS version of Microsoft Teams using “Upload file” and sending the message, I would like the sent message to display the attached file properly.

   Current behavior:
   
   When performing the above operation, the sent message does not show the attached file. The sender receives an email notification indicating that the chat recipient has accepted collaboration on the file, but the recipient receives no notification. The file simply appears under “All files” for the recipient.
   Meanwhile, on Box, the file is uploaded to the Microsoft Teams Chat Files folder and is… more

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   0 comments  ·  Box for Office  ·  Delete…  ·  Admin →
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9. Box Forms - Ability to add pictures to the checkbox options

   Please add the ability to add an image to the checkbox options. See attached image of MS Forms feature for reference.

   •  

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   under consideration  ·  0 comments  ·  Box Forms & Doc Gen  ·  Delete…  ·  Admin →
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10. Display image size (width x height) on Box Drive

    I would like to see the width and height dimensions of image files on Box Drive.

    14 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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11. Zones assigned on folder instead of user

    Hi Team,
    I have a customer who is interested in folder level zones assignment instead of folder owner. They are currently using the service accounts for each zones and sharing the content that way but customer ideally wants it to be folder based (ie. one user to have folders associated with different zones since their lawyers work with content across multiple regions).

    Is there perhaps something coming to the roadmap?

    2 votes

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    0 comments  ·  Zones & Multizones  ·  Delete…  ·  Admin →
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12. Internal links to documents for collaboration

    We use Box Drive for a native experience for users to access documents. The downside is when collaborating on documents, most people tend to upload a copy of the document to an email and send it, which results in multiple versions of the document. On my prior document system, Outlook would allow users to upload a file that was actually a link to the stored document so people could collaborate on it. I know we could create/send a shared link, but this would result in alot of unnecessary links floating around. Could Box Drive/Outlook prompt to upload a link to the actual document rather than a copy of the document? The link would follow existing permissions.

    We use Box Drive for a native experience for users to access documents. The downside is when collaborating on documents, most people tend to upload a copy of the document to an email and send it, which results in multiple versions of the document. On my prior document system, Outlook would allow users to upload a file that was actually a link to the stored document so people could collaborate on it. I know we could create/send a shared link, but this would result in alot of unnecessary links floating around. Could Box Drive/Outlook prompt to upload a… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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13. Box AI for Hubs - available to basic Enterprise users, not just Enterprise Pro

    All Enterprise levels should receive Box AI for Hubs...it makes no sense to have to pay $20 more per user per month just to get AI in Hubs.

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    0 comments  ·  Box AI  ·  Delete…  ·  Admin →
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14. DOWNLOAD DELETED FILE

    Would like the option to download a deleted file instead on Restoring it. I would like to be able to download to my downloads folder instead of just restoring the file to its original location.

    5 votes

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    1 comment  ·  Box Drive  ·  Delete…  ·  Admin →
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15. Large Folder Operations dashboard with status, ETA, rollback, and reporting

    Requesting a centralized Large Folder Operations Dashboard in the Box Admin Console or via API to improve visibility and control over major content transfers.

    During a large folder ownership change, an unexpected behavior occurred where ownership polling and job sequencing did not reflect the actual state of completion. This led to a move propagating recursively from an empty child folder to an inherited, multi-million-object parent folder.

    A built-in dashboard would provide transparency into large operations and prevent this class of issue from occurring silently.

    Proposed Capabilities

    -Status Tracking — show all active or queued large folder transfers (ownership, move, or copy) across the enterprise.

    -Estimated Time Remaining (ETA) — progress percentage and item counts to completion.

    -Rollback / Reverse Option — controlled, reversible transfer to restore ownership or hierarchy state if initiated in error.

    -Reporting & Audit — exportable logs of who initiated the transfer, when, and what content was affected (including item counts and folder IDs).

    -Workaround report - For parent folders with lots of subfolders and objects at the transferred level, a Google Sheet or CSV export with the Box file name, Box path (and recursive level), as well as the Box URL would be helpful to send to stakeholders to utilize to maintain business as usual by navigating to the Box link directly.

    -Workaround permissions - A temporary Box Group can add the users at the parent level and be added to the destination owner's folder during the transfer to maintain permissions as an option before the transfer.

    Value

    -Prevents cascading, unintended ownership changes on large hierarchies.

    -Gives admins real-time insight into progress and impact of long-running operations.

    -Enables proactive response in case of accidental or malicious large-scale content moves.

    -Reduces reliance on Support escalation for backend job status checks.

    Example Use Case

    A content move initiated on a single folder propagated recursively to millions of objects due to inherited permissions and ownership promotion. A dashboard with visibility and rollback would have allowed early detection and controlled recovery without requiring Support intervention.

    Requesting a centralized Large Folder Operations Dashboard in the Box Admin Console or via API to improve visibility and control over major content transfers.

    During a large folder ownership change, an unexpected behavior occurred where ownership polling and job sequencing did not reflect the actual state of completion. This led to a move propagating recursively from an empty child folder to an inherited, multi-million-object parent folder.

    A built-in dashboard would provide transparency into large operations and prevent this class of issue from occurring silently.

    Proposed Capabilities

    -Status Tracking — show all active or queued large folder transfers (ownership, move, or… more

    3 votes

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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16. Is it possible to upload a document in box that has links to folders within Box

    I would like to know is it possible to create a document that has URLS that connect to other folders within my box tenant, or within my folder structure?

    2 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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17. More user-controlled settings (organizational and other)

    Allow users to set default sorting method. E.g., I can choose to have files always appear in alphabetical order.
    Furthermore, allow users any controls they would have with a regular file explorer. I genuinely don't understand why my workplace wants me to use Box: File Explorer But Worse Somehow™
    Let users control their UI. It was reality a mere decade ago and now every company tries to obscure choice beyond reason. It's frustrating. We want our controls back.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Make Banner Icon Editable within Box Hubs

    There is a small square icon that appears in the banner at the top of Box Hubs, this is the same icon shown on the list view before entering the Hub itself. The customer would like to be able to edit this icon, and remove it. Visually, its redundant and takes up space, and they don't have a good image to input into that space, for each specific hub. They use the banner for this purpose.

    2 votes

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    1 comment  ·  Box Hubs  ·  Delete…  ·  Admin →
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19. In Doc Gen

    In Doc Gen I would like to be able to conditionally display an item in a list of items based on evaluation of an item property value or values using the standard evaluation rules. For example,

    {{tablerow contact in case.contacts}}
    {{if contact.includeContact == "Yes"}}
    Dear {{contact.firstName}} {{contact.lastName}}
    {{endIf}}
    {{endtablerow}}

    5 votes

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    0 comments  ·  Box Doc Gen  ·  Delete…  ·  Admin →
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    researching  ·  Adminbkumar (Admin, Box) responded

20. Flexible IP Restrictions: Require Strong IdP Auth Rather Than Immediate Block

    ■Request
    We would like Box’s conditional access capability to be enhanced so that, in environments where IP address restrictions are enabled, the IdP’s (e.g., HENNGE) authentication method can be switched based on the source IP.

    ■Specific example (use case):
    When accessing from an allowed IP: Log in with standard SSO (e.g., ID/password).
    When accessing from a non-allowed IP: Require strong authentication at the IdP, such as a client certificate, in order to log in. Example: Box requests and validates the corresponding assurance level (AuthnContext) and permits login only when the requirement is met. If the requirement cannot be met, explicitly deny access.

    ■Background
    Currently, Box’s IP address restriction immediately blocks access from non-allowed IPs at the front end, which prevents us from directing users to stronger authentication at the IdP (e.g., client certificates).

    There are cases where access from non-allowed IPs is needed when using Box, but requests related to IP address restrictions take several days to process, so it is not practical to submit allow/remove requests for the target IP each time. Therefore, we would like to allow the use of Box from non-allowed IPs if additional conditions (strong authentication) are satisfied.

    ■要望
    IPアドレス制限を有効化している環境で、アクセス元IPに応じてIdP（例：HENNGE）の認証方式を切り替えられるよう、Boxの条件付きアクセス機能を強化してほしい。

    ■具体例（ユースケース）：
    ・許可IPからのアクセス時：
    　通常のSSO（例：ID/パスワード）でログイン。
    ・許可外IPからのアクセス時：
    　IdPでクライアント証明書などの強固な認証を必須化することでログイン。
    　例：
    　Boxは対応する強度（AuthnContext）を要求・検証し、要求を満たした場合のみログインを許可。
    　要求が満たせない場合は明示的に拒否。

    ■背景
    現状、BoxのIPアドレス制限は、許可外IPからのアクセスをフロントで即時ブロックするため、IdPでの強固な認証（例：クライアント証明書）に誘導することができません。

    Boxの利用において、許可外IPからのアクセスが必要となるケースが存在するが、IPアドレス制限に関する申請には数日かかるため、都度、対象のIPアドレスを許可申請/削除申請することが現実的ではないと感じている。
    そこで、許可外IPからのアクセスであっても、追加の条件(強固な認証)を満たす場合にはBoxの利用を可能としたい。

    ■Request
    We would like Box’s conditional access capability to be enhanced so that, in environments where IP address restrictions are enabled, the IdP’s (e.g., HENNGE) authentication method can be switched based on the source IP.

    ■Specific example (use case):
    When accessing from an allowed IP: Log in with standard SSO (e.g., ID/password).
    When accessing from a non-allowed IP: Require strong authentication at the IdP, such as a client certificate, in order to log in. Example: Box requests and validates the corresponding assurance level (AuthnContext) and permits login only when the requirement is met. If the requirement cannot be met, explicitly… more

    5 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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