894 results found

1. Service Accounts should be rate limited differently than user accounts

   Currently, when you use a service account to access Box API's, in order to get access to content you need to use the As-User header "impersonate" users in order to access the files that are owned by then.

   So if you are doing something like using a service account to crawl through all the files in a folder in box, you would need to use the As-User header in order to impersonate a user who owns/has access to each file while doing it.

   But there is a huge problem here is that the rate limiting is done using the As-User header. The service account is not treated specially in any way and the rate limiting is done per user as if the service account actually is the user that is doing the requests.

   This causes massive amounts of rate limiting when trying to access the files in the folder.

   Service accounts should be treated as "app auth" and should not be restricted by the same rate limits as users.

   Other cloud content providers such as Google Drive and SharePoint Online treat app-auth differently than user auth for this same reason. We are requesting that Box.com changes to do this as well.

   Currently, when you use a service account to access Box API's, in order to get access to content you need to use the As-User header "impersonate" users in order to access the files that are owned by then.

   So if you are doing something like using a service account to crawl through all the files in a folder in box, you would need to use the As-User header in order to impersonate a user who owns/has access to each file while doing it.

   But there is a huge problem here is that the rate limiting is done using the As-User… more

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   0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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2. Google Workspace Add-on - Remove Collaborators

   When a customer uses the Google Workspace Add-on (either clicking the Box icon in Google Drive to move a Google document to Box OR using the Gmail integration) and that document has Collaborators who were added in Google, then Box will emails all those Collaborators invites to the new Box folder. Multiple customers have complained about this.

   For my customer, Coursera, their main content storage solution is Google. Only the Legal Team uses Box for retention. When the Legal Team moves a file from GDrive to Box, it then sends Collaboration requests to all Google Collaborators on the file (many of whom don't have Box accounts). They moved a file over to Box on Monday, 50 people were alerted to join Box and our customer was really embarrassed. Plus their IT team assumed that our customer's email was hacked.

   Customer is requesting that they have the ability to turn off the Google Collaborators and simply copy the file to Box.

   When a customer uses the Google Workspace Add-on (either clicking the Box icon in Google Drive to move a Google document to Box OR using the Gmail integration) and that document has Collaborators who were added in Google, then Box will emails all those Collaborators invites to the new Box folder. Multiple customers have complained about this.

   For my customer, Coursera, their main content storage solution is Google. Only the Legal Team uses Box for retention. When the Legal Team moves a file from GDrive to Box, it then sends Collaboration requests to all Google Collaborators on the file (many… more

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   1 comment  ·  Partner Integrations  ·  Delete…  ·  Admin →
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3. CrowdStrike's ability to filter device protection by IP address

   Box Shield allows you to protect your devices with CrowdStrike.
   Once CrowdStrike is enabled, you will not be able to log in on devices that do not have Box Tools installed.
   Therefore, if you have a device that cannot be installed on Box Tools, such as Linux, you will not be able to use CrowdStrike's protection of your device.
   Only when calling from a specific IP address should CrowdStrike policies be applied.
   There is a need to not want the policy to be applied to unmanaged devices, so we would like a function that allows us to narrow down the target by IP address.

   【In Japanese】
   ＜タイトル＞
   CrowdStrikeによるデバイス保護対象をIPアドレスで絞り込める機能の要望
   ＜本文＞
   Box ShieldではCrowdStrikeによるデバイスの保護が可能です。
   CrowdStrikeを有効化するとBox Toolsをインストールしていない端末ではログインすることができません。
   そのためLinuxなどBox Toolsがインストールできない端末が存在する場合は、CrowdStrikeによるデバイスの保護を利用することができません。
   特定のIPアドレスで発信する場合のみ、CrowdStrikeのポリシーを適用できるようにして下さい。
   管理対象外の端末に対してはポリシーを適用させたくないニーズがありますので、IPアドレスで対象を絞り込める機能を要望いたします。

   Box Shield allows you to protect your devices with CrowdStrike.
   Once CrowdStrike is enabled, you will not be able to log in on devices that do not have Box Tools installed.
   Therefore, if you have a device that cannot be installed on Box Tools, such as Linux, you will not be able to use CrowdStrike's protection of your device.
   Only when calling from a specific IP address should CrowdStrike policies be applied.
   There is a need to not want the policy to be applied to unmanaged devices, so we would like a function that allows us to narrow down… more

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   0 comments  ·  Shield  ·  Delete…  ·  Admin →
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4. Allow Device Trust to be able to specify drives/disks to include or exclude for the 'full disk encryption' setting.

   Currently, if the setting is enabled, it applies to all disks/drives instead of allowing the ability to pick and choose drives to include.

   Our company has multiple drives, and one particular drive doesn't need to be encrypted on their end and isn't, but they aren't able to access Box because the 'full disk encryption' setting is enabled in Device Trust, and there's no way to exclude this particular disk.

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   not planned  ·  0 comments  ·  Security  ·  Delete…  ·  Admin →
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5. Big Sur - File copy

   Since updating to Big Sur when I drag a file from BOX drive to my desktop it MOVES the file, deleting it from BOX. In prior OS the file would be copied to my desktop, leaving the file on BOX as well. Please revert back to the previous behavior where dragging a file to the desktop makes a copy.

   Also, I no longer have a BOX folder on my desktop. I found this helpful as well.

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   0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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6. Downloading from websites.

   There should be a direct way to download a webpage into Box. I can directly download into Google Drive but not Box. Box requires a 2-step process. First I need to download to my device and then I can upload to Box.

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   0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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7. Unable to add URLs ( Internet Shortcuts) to Box Folders

   Favorite URLs ( Internet Shortcuts) are unable to drag and drop on Box folders, while the same is available for local folders ( C Drive). I find this very frustrating and limiting our ability to use BOX. Please resolve this issue urgently.

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   0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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8. The ability to white label Box Drive or Box Sync with a custom icon
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   0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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9. Ability to route Box Drive to an existing Box folder for files to be uploaded
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   not planned  ·  0 comments  ·  Desktop  ·  Delete…  ·  Admin →
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10. ipad app zip download

    Running the Box app on the iPad, I can't find a way to download a set of files or an entire folder as a ZIP to any app or the Files app. This works great on Android, and even Google Drive handles it.

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    0 comments  ·  Mobile  ·  Delete…  ·  Admin →
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11. When dragging files to your desktop from BOX it should be a default of COPY, instead the default is MOVE. Unfortunately when user MOVES the

    After upgrading to Monterey, Box Drive has made a significant change in behavior where dragging a file from Box Drive to the local filesystem moves the file, rather than the previous behavior of copying the file. It will still copy if you're dragging the file to removable media, but not the local Mac drive.

    Anyone know of a way to alter this behavior back to the previous?

    It causes three fairly significant issues.

    One, if someone needs a local copy of a file for travel, offline, whatever, now it's removed from Box and no one else can access it if they had a permission level on the file that allows for its removal. Yes, you can hold Option while dragging to get it to revert to copying, but is everyone in the company going to be trained and remember to do that every time?

    Second, if someone forgets to hold Option while dragging even one time, that file has now moved from Box to local and its object ID is lost. When they realize the mistake and put the file back, it will gain a new ID. This means every single system, document, bookmark, etc. that pointed to the previous URL of the object is now broken.

    Third, in line with the above, even one simple instance of someone forgetting to drag with Option held down will result in the prior object and its entire version history being trashed. We have a Box Enterprise plan with unlimited version history, and we sometimes need those versions for undoing mistakes that may have occurred a large number of versions prior. Well, those are all gone now, and it means every user mistake will now require a Box admin getting into the trash to find the original object to restore, every single time any employee does this.

    After upgrading to Monterey, Box Drive has made a significant change in behavior where dragging a file from Box Drive to the local filesystem moves the file, rather than the previous behavior of copying the file. It will still copy if you're dragging the file to removable media, but not the local Mac drive.

    Anyone know of a way to alter this behavior back to the previous?

    It causes three fairly significant issues.

    One, if someone needs a local copy of a file for travel, offline, whatever, now it's removed from Box and no one else can access it if… more

    2 votes

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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12. Request refresh token update again

    OAuth2 refresh token update can be performed only once.
    * Because the previous refresh token becomes invalid immediately.
    However, there are unfortunate cases where a network disconnection occurs and the client is unable to obtain the refresh token.
    Therefore, we would like to change the behavior so that the refresh token update can be requested again only for a short time.
    Also, please publish the ping endpoint to a third-party that can check the communication with the Box server. (Box Drive is already using)

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    1 comment  ·  Developer Platform  ·  Delete…  ·  Admin →
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13. Sign in with Google Across the Platform

    Sign in options are inconsistent across the Box platform. If SAML/SSO or Sign in with Google is set up with an account, it should always be accessible in any place any user attempts to authenticate. I had an account without a password created via the Sign in with Google process and this meant there was one less password floating out there for account access. In order to sign in in certain parts of box.com or in Box Drive, I am required to set a password.

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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14. Request for Box Drive option when multiple files or folders are selected (bring checkboxes back)
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    not planned  ·  0 comments  ·  Web App  ·  Delete…  ·  Admin →
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15. I'd like to be able to share a link that defaults to open the file in the native app on macOS.

    I'm not sure if this is more related to Box Drive or Box Tools, but it seems like it should be possible to open files in their native app rather than in the browser, or even just to open them in the Finder rather than on the web.

    Some of the reasons:
    1. Lots of people need to know where a file is within the larger heirarchy or get a file path, and it's significantly easier to do that in finder.
    2. Lots of people just don't like having to click the extra few times.
    3. It's frustrating to be logged in to the Box Drive app, but find that due to a restart or a timeout you need to re-sign in on the web, just so you can click a link and have the file open in finder/native app like you wanted in the first place.
    4. I think the ideal implementation from my point of view would be if the Box Drive/Tools app opened a system dialog box that let you choose to open the link in the web, the native app associated with the file type, or in Finder.

    I'm not sure if this is more related to Box Drive or Box Tools, but it seems like it should be possible to open files in their native app rather than in the browser, or even just to open them in the Finder rather than on the web.

    Some of the reasons:
    1. Lots of people need to know where a file is within the larger heirarchy or get a file path, and it's significantly easier to do that in finder.
    2. Lots of people just don't like having to click the extra few times.
    3. It's frustrating to be… more

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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16. Enhance Custom Applications for large enterprises

    Concerning "Custom Applications" (Admin Console-->Enterprise Settings-->Apps-->Custom Applications), the limits enforced by Box are entirely too low for a large enterprise.

    --The dashboard for Custom Applications shows "22 of 25 App User licenses used". However, I only see 10 listed on the page. When I click the arrow icon to advance to page 2, I then see two more. So I can only view 12 of the 22 apps.

    --When I click the 3-dot icon to the right of one of the apps to view the menu of actions, then click one of the actions, the view re-positions to the Box Drive section of the page and shows a progress bar in place of the Box Drive "Edit Configuration" button. This is confusing; it gives the visual impression that something with Box Drive is changing.

    --There is a Community article for enabling a custom application (https://community.box.com/t5/How-to-Guides-for-Admins/Enabling-Custom-Built-Applications/ta-p/2188), but no articles (at least none that I could find) for the actions that can be performed on existing applications (View, Reauthorize, Disable, Delete).

    Concerning "Custom Applications" (Admin Console-->Enterprise Settings-->Apps-->Custom Applications), the limits enforced by Box are entirely too low for a large enterprise.

    --The dashboard for Custom Applications shows "22 of 25 App User licenses used". However, I only see 10 listed on the page. When I click the arrow icon to advance to page 2, I then see two more. So I can only view 12 of the 22 apps.

    --When I click the 3-dot icon to the right of one of the apps to view the menu of actions, then click one of the actions, the view re-positions to the Box… more

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    0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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17. When copying a link that has a past due expiration date notify the user when they copy the link

    When copying or emailing a link from Box Drive that has an already past due expiration date notify the user when they copy or attempt to email the link so they can update the link. That way the sender doesn't receive feedback about the link not working and appearing incompetent.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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18. Working on same file simultaneously

    Possibility in Box Drive - (and also in any other application (online, app,..))- to lock a file (e.g. Excel file) automatically as soon as one user is in the document.
    Therefore, if the next user wants to open the same file while one user is already working on it, it gets immediately a message like "Read only". As soon as the user is out of the file, and no user has opened the file, whoever wants to open it, can open it without any warnings in editor mode.

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    0 comments  ·  Box Drive  ·  Delete…  ·  Admin →
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19. Google and Microsoft FORMS integration is missing!

    I see that this is not planned based on lack of demand. I'm writing this comment to increase the demand.

    I will continue to use SharePoint or Google drive because this is missing from box.

    Word, PPT, Excel, Google docs, slides and sheets are all here... why not forms?

    •  

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
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20. the folder tree display/tree operations

    I would like the folder tree display/tree operations implemented in Content Manager to be implemented on the normal screen as well.
    This will improve usability for people who are accustomed to Windows Explorer.
    It will make it easier to transition from Box Drive to Box Web.

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    0 comments  ·  Web App  ·  Delete…  ·  Admin →
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