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906 results found

  1. Box Tools:Stopping automatic version updates

    I request that an automatic version update stop function be added.
    When installing Box Tools on the template distribution PC, I would like to stop automatic version updates for a certain period of time in accordance with the distribution timing of the template distribution PC.

    We also request that similar functionality be added to Box Drive in the following titles.
    "Box Drive:Stopping automatic version updates"

    自動バージョンアップ停止機能の追加を要望します。
    雛形配信のPCにBox Toolsをインストールするにあたり、雛形配信PCの配信タイミングに合わせて一定期間自動バージョンアップを停止したいと考えています。

    なお、Box Driveについても以下のタイトルにて同様の機能追加を要望します。
    "Box Drive:Stopping automatic version updates"

    1 vote

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    0 comments  ·  Box Tools  ·  Admin →
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  2. Overview of Synced Folders

    It would be useful to be able to see all the folders you’ve synced to your hard drive.

    I often have to make large graphics files available offline so I can work on them. I’m typically working across 40+ projects with other people picking things up at various points, so it’s easy to lose track of what’s still active. As such, hard drive space fills up.

    Currently, managing files requires hunting through massive directory trees for anything that has a little green tick. Or the less labour intensive but equally daunting option of ‘going nuclear’ and unsyncing everything and starting…

    1 vote

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    0 comments  ·  Box Drive  ·  Admin →
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  3. 0 votes

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    not planned  ·  0 comments  ·  Desktop  ·  Admin →
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  4. "Show File Location" for Files Currently Uploading Through File Explorer/Finder

    At this time, Box Drive only lists the File Name when checking the "Transfers" menu of synchronizing items. No indication is given as to where this syncing is taking place. The User is forced to memorize the location of an upload/download until it has completed.

    I'm currently experiencing an issue where many large files (Gigabytes) are forever uploading after an unknown error restarts the upload upon completion. The only solution I've been given is to Log Out, thus deleting my Terabytes of Available Offline files. "UnsynchronizedFiles" in AppData proves to be unhelpful with certain errors.

    Box Drive should allow the…

    2 votes

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    0 comments  ·  Box Drive  ·  Admin →
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  5. See all current Box downloads in Admin Console

    I'd like to see a page in the Admin Console that shows all of the Box download files, like for Box Drive and Box Edit, with their current version numbers.

    Please start including the version number in the download files so you can know what version you are downloaded without having to install first.

    1 vote

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  6. Add text notification that "Create Password" link will expire in 48 hours.

    It is not uncommon to let an email sit for a few days or come back to it.

    We are suggesting adding a comment on under that link notifying users that they should set that password now, since it'll expire.

    This could drive quicker action with all users and less work on Admins who need to resend.

    2 votes

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    not planned  ·  0 comments  ·  Web App  ·  Admin →
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  7. Identify which files and folders a user owns within a shared Teams folder, that are not shared or collaborated with others

    We encountered a situation where certain files inside a shared drive were only visible to one user, while others couldn’t access them. This caused confusion because the files appeared to be part of the shared structure but were effectively private. A feature that highlights or filters these user-owned, non-shared items would help prevent misunderstandings and improve transparency.

    1 vote

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  8. Nested folders

    With the current collections capability, it looks like collections don’t have any organization within them. If you wanted to organize things into “folders” within your projects you’d have to title collections all at the top level with a naming that implied a hierarchy in order to map shared items into groupings one layer of organization down. Something like:

    Collections:
    Project1-folder1
    Project1-folder2
    Project1-folder3
    Project2-folder1

    I would have preferred to build an arbitrary folder tree and place shared items into specific places in my folder hierarchy.

    Obviously it would be more useful if this organization was available in Box Drive too.

    2 votes

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    1 comment  ·  Collections  ·  Admin →
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  9. 3 votes

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    not planned  ·  0 comments  ·  Desktop  ·  Admin →
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  10. Expand number of folders displayed in folder hierarchy

    Our team works in incredibly deep folder structures and would appreciate the opportunity to view all subfolders in the folder hierarchy to more easily navigate through our folder structure. For example, if someone shares a file with me and it's in the "trailers" folder, it's very difficult for me to tell which project this is associated with unless I navigate many levels up in the folder structure to see a folder with the project name. Ideally, we would be able to see as many folders as can fit in the window space. Our team uses the Box web app and…

    3 votes

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    0 comments  ·  Web App  ·  Admin →
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  11. Fix slow and unstable sync behavior

    We all use the Web app in my workplace to upload and edit MS Word files. Recently, sometimes uploaded files are not visible to a person on another terminal. They appear about 5 to 10 minutes late which is detrimental in our business which has strict broadcasting deadlines.

    Yesterday my colleague uploaded her file several times but I could not see it in the folder at home. When it finally appeared it was Ver.11! But I had not seen any of the uploaded versions until that point.

    Syncing also seems to be unstable in Box Drive. I completely gave it…

    2 votes

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    0 comments  ·  Web App  ·  Admin →
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  12. Product Support - I need phone support and remote desktop control.

    I have a small business with 6 employees and we all share using box drive. I have spent about 3-5 hours over the past 2 weeks in the "chat" and email support world trying to solve a problem. I need phone support. and I need box to remotely control my desktop to solve problems. I do not have an IT department.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. Improve Box notes sharing and Home page

    Box @ IBM is easily my most used and least liked product at work. The link sharing is a horrible experience. Everyone in the company disses Box's link protection. Enabling Link Expiration by default on the shared links is the worst idea and the product manager that approved this feature should dogfood features before subjecting customers to its horrid UX. I can't easily drag drop files like in Google Drive, the home page I land is useful in 0.01% of the cases. Usually I easily spend upwards of 5 minutes just looking for files. I have taken to adding all…

    2 votes

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    0 comments  ·  Box Notes  ·  Admin →
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  14. Log configuration

    The logging/ caching mechanism could be quite a burden for users who have a relatively small C drive. Users with desktop tools which could generate a high amount of file versions, Drive's log (specially Engine log) would grow extremely fast and might even dry up C drive.

    It would be good if there are more options available to suppress/ log rotate/ or even stored Drive's log on a separate disk pre-defined by users.

    1 vote

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    0 comments  ·  Desktop  ·  Admin →
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  15. Install Box Sync on PC using existing Box Sync folder

    You have a published workaround here:

    https://support.box.com/hc/en-us/articles/360043691074-Box-Sync-Displays-Message-Select-Another-Folder-Location-

    This only describes how to download the Box Sync data all over again. I do not have high-speed internet, so this would take weeks to do.

    All I did was change out my storage drive. All of the Box Sync data was copied exactly, so all 50GB of data is still there. I just need to have it see that the files in the current folder are the same (you can use the filename, location, and file size). Syncing the file's timestamp with my PC would be a nice feature, as my PC…

    2 votes

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    0 comments  ·  Box Sync  ·  Admin →
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  16. Notification function when a conflict occurs when editing a file

    Files are locked when edited from Box Drive by users who have co-authoring enabled.
    However, it takes time for the lock to take effect, which can lead to file conflicts if another user edits the file first.

    BoxDrive and BoxEdit normally notify you when a file conflict occurs, but unfortunately users who have enabled the collaborative editing feature do not receive the notification that a conflict has occurred.

    If you want to co-edit with a user whose co-editing function is disabled, you can co-edit with Office Online if you are editing Excel or Word, but the file you want to…

    6 votes

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  17. 0 votes

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    not planned  ·  0 comments  ·  Desktop  ·  Admin →
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  18. Import data already on Box into DICOM viewer

    The only way to import images into the DICOM viewer right now is to upload directly using the import tool. This is problematic for two reasons: 1. large sets of data are handled better through Drive or Sync than a web interface and 2. data already in Box need to be downloaded and then imported (uploaded) again using the import tool, which is not practical when working with 10s-100s of GB of DICOM data. There should be a mechanism to import data already stored on Box into the DICOM viewer.

    This may be similar to a different issue: https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/36114310-direct-dicom-upload-endpoint-desired

    2 votes

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    0 comments  ·  Workflow  ·  Admin →
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  19. Problem with workbook link in Excel

    we have a problem with some excel files with embedded workbook links pointing to a BOX folder.
    Today, after enabling BOX for Microsoft Office (desktop) some of these links changed from:

    C:\users\username\BOX\Boxdrivername\Boxfoldername

    To

    api.box.com\userName\BOX\Boxdrivername\Boxfoldername

    thus giving a file not found error when we reopen the "master" excel file.

    How can we solve this problem?

    Below is the procedure for reproducing the error.
    Starting Configuration:
    BOX drive installed: YES
    Enabled Box for Microsoft Office Coauthoring: NO
    In this example, the original file (test.xlsx) contains a link to a second file (linkedworkbook.xlsx) . As you can see the path is C:\users\svacchini\BOX\CIT.......

    4 votes

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    0 comments  ·  Desktop  ·  Admin →
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  20. 1 vote

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    not planned  ·  0 comments  ·  Desktop  ·  Admin →
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