600 results found

1. Large Folder Operations dashboard with status, ETA, rollback, and reporting

   Requesting a centralized Large Folder Operations Dashboard in the Box Admin Console or via API to improve visibility and control over major content transfers.

   During a large folder ownership change, an unexpected behavior occurred where ownership polling and job sequencing did not reflect the actual state of completion. This led to a move propagating recursively from an empty child folder to an inherited, multi-million-object parent folder.

   A built-in dashboard would provide transparency into large operations and prevent this class of issue from occurring silently.

   Proposed Capabilities

   -Status Tracking — show all active or queued large folder transfers (ownership, move, or copy) across the enterprise.

   -Estimated Time Remaining (ETA) — progress percentage and item counts to completion.

   -Rollback / Reverse Option — controlled, reversible transfer to restore ownership or hierarchy state if initiated in error.

   -Reporting & Audit — exportable logs of who initiated the transfer, when, and what content was affected (including item counts and folder IDs).

   -Workaround report - For parent folders with lots of subfolders and objects at the transferred level, a Google Sheet or CSV export with the Box file name, Box path (and recursive level), as well as the Box URL would be helpful to send to stakeholders to utilize to maintain business as usual by navigating to the Box link directly.

   -Workaround permissions - A temporary Box Group can add the users at the parent level and be added to the destination owner's folder during the transfer to maintain permissions as an option before the transfer.

   Value

   -Prevents cascading, unintended ownership changes on large hierarchies.

   -Gives admins real-time insight into progress and impact of long-running operations.

   -Enables proactive response in case of accidental or malicious large-scale content moves.

   -Reduces reliance on Support escalation for backend job status checks.

   Example Use Case

   A content move initiated on a single folder propagated recursively to millions of objects due to inherited permissions and ownership promotion. A dashboard with visibility and rollback would have allowed early detection and controlled recovery without requiring Support intervention.

   Requesting a centralized Large Folder Operations Dashboard in the Box Admin Console or via API to improve visibility and control over major content transfers.

   During a large folder ownership change, an unexpected behavior occurred where ownership polling and job sequencing did not reflect the actual state of completion. This led to a move propagating recursively from an empty child folder to an inherited, multi-million-object parent folder.

   A built-in dashboard would provide transparency into large operations and prevent this class of issue from occurring silently.

   Proposed Capabilities

   -Status Tracking — show all active or queued large folder transfers (ownership, move, or… more

   2 votes

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   0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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2. Add additional_info data to all events to include service_id

   Currently, many events do not include the additionalinfo fields, in particular the serviceid field. This makes it difficult for organizations with many applications to track which of these applications are making the calls.

   Here are the events missing this information:

   • RENAME
   • UPLOAD
   • ITEM_CREATE
   • ITEM_UPLOAD
   • ITEM_MOVE
   • ITEM_TRASH
   • ITEM_RENAME
   • COLLABORATION_ACCEPT
   • COLLABORATION_EXPIRATION
   • COLLABORATION_INVITE
   • COLLABORATION_REMOVE
   • METADATAINSTANCECREATE
   • METADATAINSTANCEUPDATE
   • METADATATEMPLATECREATE
   • METADATATEMPLATEUPDATE
   • COMMENT_CREATE
   • COMMENT_DELETE
   • METADATAINSTANCEDELETE
   • METADATATEMPLATEDELETE
   • COLLABORATIONROLECHANGE
   • GROUPADDITEM
   • GROUPADDUSER
   • GROUPREMOVEITEM
   2 votes

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   0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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3. A list of users who have sent "email to all" in a report.

   The "Email All" function on the collaborator list screen on the folder screen allows you to check which user sent what message and when in the "User Activity Report", but it does not allow you to check which user the "Email All" was sent to.
   I understand that "Email to all" cannot be sent to users with pending invitations or when there are more than 500 collaborators,
   but when there are a large number of collaborators, it is difficult to know how many users are pending, and checking the "Collaboration Report" takes time.
   In addition, there may be cases where emails cannot be sent due to reasons other than those mentioned above, so I would like a function to be implemented that would make it easier to identify users who have not been able to send emails by clearly indicating in the "User Activity Report" whether emails have been sent to that user.

   (日本語)
   タイトル：「全員にメール」を送信したユーザー一覧をレポートで確認できるようにしたい

   フォルダ画面のコラボレータ一覧画面上にある「全員にメール」機能は「ユーザーアクティビティレポート」でどのユーザーがいつ、どのようなメッセージで送信したのか確認する事が可能ですが、どのユーザー宛に「全員へメール」が送信されたのか確認する事はできません。
   「全員にメール」は招待が保留中のユーザーやコラボレータの人数が500名以上の場合に送信できない事を理解しているが、コラボレータ人数が多い場合、保留中のユーザーがどれぐらいいるのか把握が難しく、「コラボレーションレポート」で確認するのも時間がかかります。
   また、上記要因以外に送信できない場合もあり、「ユーザーアクティビティレポート」でそのユーザーへ送信されたのか明記する事で、送信できていないユーザーを把握しやすくなる為、機能実装を希望します。

   The "Email All" function on the collaborator list screen on the folder screen allows you to check which user sent what message and when in the "User Activity Report", but it does not allow you to check which user the "Email All" was sent to.
   I understand that "Email to all" cannot be sent to users with pending invitations or when there are more than 500 collaborators,
   but when there are a large number of collaborators, it is difficult to know how many users are pending, and checking the "Collaboration Report" takes time.
   In addition, there may be cases where… more

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   0 comments  ·  Admin Reports  ·  Delete…  ·  Admin →
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4. Ability to view Box folders and files more clearly

   Currently, when we look at a list of folders or files, we feel that they are displayed in a cluttered way.
   This makes it difficult to find a particular item.
   We manage and respond to items by grouping them by tags.

   We believe that the following features will make Box even more convenient for us to use in the future

   ・Assign any colour to the folders in the box
   ・Assign any colour to the tags in the Box
   ・The order of the tags in the Box can be rearranged by dragging.

   [Boxのフォルダやファイルを更に見やすくする機能]

   フォルダやファイルを一覧で見た際に、雑多に表示されており、特定のアイテムを見つけるのが難しい。
   現在は、タグによってグループ分けを行うことで対応している。

   今後以下の機能が増えることでより便利にBoxを利用できると考えています。

   ・Boxのフォルダに任意の色を付けられるようにして欲しい。
   ・Boxのタグに任意の色を付けられるようにして欲しい。
   ・Boxのタグの順番をドラッグで並び替えられるようにして欲しい。

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   0 comments  ·  Web App  ·  Delete…  ·  Admin →
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5. Batch add users to groups via API
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   not planned  ·  katiele responded

   This suggestion is not under consideration for the current or future roadmap. We will revisit as we receive more demand from customers for this feature

6. Allow end users to create groups
   8 votes

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   not planned  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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7. Dynamic File Requests

   The ability to utilize File Request to send dynamic file requests. We often request multiple files from our clients. These requests can be 25+ items. It would be beneficial to send a list of required information where the client (external user) could could upload the requested file and the file would retain the name of the item on the original list.

   The ability for external users (those with the file request) to see what items on the request list have been fulfilled and which items are still outstanding would be ideal.

   It would also be extremely helpful to be able to view a dashboard of specific requests to see what items had been provided and what items are still outstanding. I believe this functionality would be useful for all in the professional services industry and all that request numerous files from one person or group. Being able to create request templates for these dynamic file requests would be idea.

   The ability to utilize File Request to send dynamic file requests. We often request multiple files from our clients. These requests can be 25+ items. It would be beneficial to send a list of required information where the client (external user) could could upload the requested file and the file would retain the name of the item on the original list.

   The ability for external users (those with the file request) to see what items on the request list have been fulfilled and which items are still outstanding would be ideal.

   It would also be extremely helpful to be able… more

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   0 comments  ·  Uploads  ·  Delete…  ·  Admin →
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8. Add a new security level of "Restrict"

   I understand the current security levels may once have reflected some technical details e.g. the permissions that might be assigned in a particular file system. However, this could be enhanced by a new security level ("Forbidden", "Excluded", "Restrict" or whatever makes sense) that is applied by exception.

   A simple example:

   Folder "News" has All Company as viewers.

   Group "Contractors" are invited as "Restrict" access.

   Whenever any user seeks access e.g. viewing the contents of the folder that contains folder "News", they will of course inherit the permissions from the parent, but before being allowed to see "News" Box first checks if the current user has the "Restrict" permission, if so "News" is excluded from the folder listing, if not then the normal permission behaviour applies.

   This check would also need to be done for linking using shared links or object id, since if my intent is to "Restrict" a user's access that should always be checked and always enforced.

   I understand the current security levels may once have reflected some technical details e.g. the permissions that might be assigned in a particular file system. However, this could be enhanced by a new security level ("Forbidden", "Excluded", "Restrict" or whatever makes sense) that is applied by exception.

   A simple example:

   Folder "News" has All Company as viewers.

   Group "Contractors" are invited as "Restrict" access.

   Whenever any user seeks access e.g. viewing the contents of the folder that contains folder "News", they will of course inherit the permissions from the parent, but before being allowed to see "News" Box first checks… more

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   0 comments  ·  Core & Technical Infrastructure  ·  Delete…  ·  Admin →
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9. Multi-Factor Authentication for SSO required

   We would like to be able to issue Multi-Factor Authentication (MFA) in addition to SSO required and for specific groups like external collaborators, contractors, and remote employees

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
   delivered  ·  AdminJacques (Product Manager, Box) responded

   The option to require 2FA for external collaborators has been delivered earlier this year. This feature, while independent from the SSO configuration should answer to the original ask.

10. Company Shared Link Controls: 'Auto-Expiration' to Only Impact Company Links ('People in your company' links)

    Our customers would like to set default expiration for 'People in your company' links but not for 'Invited user only' links.

    Recently, we have been able to set default expiration for Open links.
    This change have been improved usability, our customers are pleased about it.

    But it is still impossible to set a default expiration only for 'People in your company'links (without setting for 'Invited user only' links).
    Some of our customers need to limit the sharing of information internally as well and hope this setting.
    Example.
    ・pharmaceutical industry
    ・manufacturing industry
    ・Companies with group companies

    Now, they have to set default expiration for all shared links, but it would seriously compromise usability.
    Their Box admins worry that users will continue to use attachments files because of bad usability of shared links.
    Please consider this idea.

    Related Request:
    https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/35984230-open-shared-link-controls-auto-expiration-to-on

    Our customers would like to set default expiration for 'People in your company' links but not for 'Invited user only' links.

    Recently, we have been able to set default expiration for Open links.
    This change have been improved usability, our customers are pleased about it.

    But it is still impossible to set a default expiration only for 'People in your company'links (without setting for 'Invited user only' links).
    Some of our customers need to limit the sharing of information internally as well and hope this setting.
    Example.
    ・pharmaceutical industry
    ・manufacturing industry
    ・Companies with group companies

    Now, they have to set… more

    1 vote

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11. Box Shield

    Can we have more granular on the detection rules, e,g, down to user groups, or individual account level - allowing customers to set priorities as high for some user groups, but low for others.  For some users, a customer may expect high levels of downloads/activity in Box and this may be in peaks and troughs - therefore potentially a lower priority, whereas with execs this activity should be treated as a higher priority and greater risk.

    2 votes

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    0 comments  ·  Shield  ·  Delete…  ·  Admin →
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12. Admin Console - Offer ability to click the folders that the External User is collaborating on in order to be directed to them

    Admin Console --> Users and Groups --> External Users --> Offer ability to click the folders that the External User is collaborating on in order to be directed to them.

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13. Box Events API Collaboration Events don't show the same details as the user activity report

    When a User Activity report is generated, we can show events for 'Change user or group role' and 'Removed collaborator'. As part of these records there are additional details provided showing:

    From: ROLE, To: ROLE, Folder ID: 1234
Was: ROLE, Folder ID: 1234

    When using Box Events via API we also see events for COLLABORATION_ROLE_CHANGE and COLLABORATION_REMOVE. These line up to the records in the User Details report however they are missing the details about the previous states of the collaboration.

    As part of our company policy for managing collaborations, I need to be able to fetch the previous roles of users so we can automatically revert these changes (in specific cases).

    I see that the information is being captured, but not passed through to the API for some reason. Generating reports manually each time is not a viable solution, so I'm looking to get these additional details added into the event's additional details dictionary.

    When a User Activity report is generated, we can show events for 'Change user or group role' and 'Removed collaborator'. As part of these records there are additional details provided showing:

    From: ROLE, To: ROLE, Folder ID: 1234
Was: ROLE, Folder ID: 1234

    When using Box Events via API we also see events for COLLABORATION_ROLE_CHANGE and COLLABORATION_REMOVE. These line up to the records in the User Details report however they are missing the details about the previous states of the collaboration.

    As part of our company policy for managing collaborations, I need to be able to fetch the previous… more

    1 vote

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    0 comments  ·  Developer Platform  ·  Delete…  ·  Admin →
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14. Unsubscribe from notification on folder / file level

    Our organisation (ad agency, 200+ staff) works for 70+ customers. The customers are assigend to teams. In Box, every customer has a project folder, and a team is assigned to a folder (with editor rights).
    But not all members of a team work for all clients of a team, and even if the work for the respective customer, they do not participate at all folder/files of a customer. Regards notification this means that all team members are spammed with notifications for clients they don't work for and files or folder they never participated on.

    I would mean a huge admin effort for the folder co-owners if we would change the way of assigning users to a folder (currently it's done on group per folder-level, the problem wouldn't come up if every single user is manually assigned to every sinlge file/folder)

    An idea would be that a user could get a "unsubscribe" function on a folder and file level. This would mean, they wouldn' receive notifications on the unsubscribed folders/files.

    Our organisation (ad agency, 200+ staff) works for 70+ customers. The customers are assigend to teams. In Box, every customer has a project folder, and a team is assigned to a folder (with editor rights).
    But not all members of a team work for all clients of a team, and even if the work for the respective customer, they do not participate at all folder/files of a customer. Regards notification this means that all team members are spammed with notifications for clients they don't work for and files or folder they never participated on.

    I would mean a huge admin… more

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    0 comments  ·  Notifications  ·  Delete…  ·  Admin →
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15. Google Doc "share" from google.

    When using V2 of the box integration with google docs, apparently the ability to "share" the document from google itself, was apparently removed (it shows as available at 1:05 of this box video https://support.box.com/hc/en-us/articles/360043696854-Inviting-Collaborators )

    Removing this functionality is not only cumbersome, it creates HUGE potential security issues.

    I would like users in our organization to be able to store these google documents in box, to avoid having to manage multiple file storage systems. For one thing, it is cumbersome and unintuitive to have to go to box to invite a person to collaborate with my google doc. And then for the user to have to go through box and then know to click to edit the file to get to the google doc. That's like having to go through your neighbor's house to get to your own refrigerator.

    But even worse, it creates HUGE potential security issues. In the real world, people often mistakenly invite "collaborators" to the wrong file. EASY to do when busily viewing a list of nearly identical documents in a box folder. OR worse, they invite collaborators to the entire folder and all its subfolders. Potentially CATASTROPHIC depending on the contents of those folders. This kind of thing happens in the real world, no matter how much you train them. Like I was saying above, I don't want users to go through the neighbor's house AT ALL. I just want to give them the soda or whatever I want them to have. which is not related to the neighbor's house at all. They have no business in the neighbor's house at all.

    When a user shares a google document from within the google interface, there is no mistaking which document is being shared. And there is no potential for sharing any other document or a whole directory of documents.
    
    Basically this new version of this integration REMOVES the very collaborative features of google docs, and adds a layer of complexity, along with a potential for massive mistakes ranging from problematic to disastrous.
    This integration as it is now, with regular google "sharing" removed, basically guarantees that we won't use it. There is virtually no upside and HUGE potential downsides.
    
    Honestly, I can't believe google even allowed their own "share" button to be removed from their premium suite of apps.
    
    It's a HUGE security and workflow oversite, done I can only imagine, to force people to go through and see box, even if that causes the previously listed gymnastics and potential debacles. Thus it seems it was done with marketing in mind, rather than a benefit to the users. This was incredibly shortsighted.
    
    As mentioned. We will NOT use this feature as is, for the potential security vulnerabilities alone. Thus the current implementation is driving us AWAY from box. Since we have to use google docs for these use cases.
    
    PLEASE revert the feature to enable the regular "share" functionality in Google apps.

    UPDATE: Actually it's worse than I thought. Just tested between two of my accounts. Since the "sharing" apparently only works by inviting "collaborator" as an editor, the user actually has to CREATE a box account just to edit the google sheet. I mean SERIOUSLY. What a ridiculous marketing move. Definitely will NOT use this integration as it is now. It's pretty much all downside, virtually no upside.
    If you want happy Box users, PLEASE don't do stuff like this. We like it when you HELP us. Not when you use us to be mules to market your platform to our business associates. I'd brag about you MORE (and have) if you just make my life easier. NOT when you do stuff like this. Just put it back the way it was.

    When using V2 of the box integration with google docs, apparently the ability to "share" the document from google itself, was apparently removed (it shows as available at 1:05 of this box video https://support.box.com/hc/en-us/articles/360043696854-Inviting-Collaborators )

    Removing this functionality is not only cumbersome, it creates HUGE potential security issues.

    I would like users in our organization to be able to store these google documents in box, to avoid having to manage multiple file storage systems. For one thing, it is cumbersome and unintuitive to have to go to box to invite a person to collaborate with my google doc. And then… more

    3 votes

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    0 comments  ·  Partner Integrations  ·  Delete…  ·  Admin →
    delivered  ·  Adminkkung (Admin, Box) responded

    When using the integration, users can now share a Google file directly within the editor, using Box’s sharing modal permissions and settings.

16. Is there a way to make comments on MBox folders private/directed toward specific individuals in an MBox group without seen by others?

    I am part of a team that uses MBox to securely upload and view videos of infants who are identified at risk of adverse neurodevelopmental conditions to conduct a standardized assessment on each infant. Typically, when team members upload videos of their patients, we have to send multiple emails in order to a) notify the team that a new video has been uploaded and b) respond to the individual who uploaded the video to offer feedback/scoring. Is there a way to make the MBox comments privatized in order to reduce a bias effect on scoring the videos (and minimize the number of emails we have to send)?

    I am part of a team that uses MBox to securely upload and view videos of infants who are identified at risk of adverse neurodevelopmental conditions to conduct a standardized assessment on each infant. Typically, when team members upload videos of their patients, we have to send multiple emails in order to a) notify the team that a new video has been uploaded and b) respond to the individual who uploaded the video to offer feedback/scoring. Is there a way to make the MBox comments privatized in order to reduce a bias effect on scoring the videos (and minimize the… more

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    0 comments  ·  Box Tools  ·  Delete…  ·  Admin →
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17. Allow admins to select multiple folders within Content Manager and bulk change permissions/ownership

    Our admins have had a large influx of personal accounts migrated to their managed service. In some cases people set up shared accounts that do not have a corresponding individual attached. They are trying to scoop up those folders and put them all into a subfolder that can be shared by the group.

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    not planned  ·  0 comments  ·  Admin Console  ·  Delete…  ·  Admin →
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18. Sorting Files Uploaded By File Request

    A single file request collects multiple files which all end up in the same folder from many users. There is no automated way to sort this content e.g. In a case where 500 files are submitted. Can a method to automatically sort this be created e.g. upload zones sending content into separate sub-folders or Relay moving groups of content based on metadata into new folders created upon upload

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    0 comments  ·  Uploads  ·  Delete…  ·  Admin →
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19. Blind Guide - Instructions for new collaborators

    I wish to state my ongoing frustration with sharing collaborative folders with my clients via box. The instructions for me, as part of a subscribed user group, are clear. The instructions for a new user who we invite to collaborate ARE NOT. You put me in a position of the blind guide when the client or collaborator asks me for help getting to the files – and Box has not provided sufficient instructions. I suspect Box assumes because I have logged into box as a new user once in the past, that I know how to coach a new user on getting into the system. But that was years ago. This is a missed opportunity.
     
    It would help me greatly if you would provide step-by-step instructions along with a tutorial video for brand new users that they receive along with an invite to collaborate. There should also be a link to an article/post for established, subscribed users like me that I can forward to my clients/collaborators that detail the steps they will need to take in order to access shared folders.
     
    I hope that makes sense.

    I wish to state my ongoing frustration with sharing collaborative folders with my clients via box. The instructions for me, as part of a subscribed user group, are clear. The instructions for a new user who we invite to collaborate ARE NOT. You put me in a position of the blind guide when the client or collaborator asks me for help getting to the files – and Box has not provided sufficient instructions. I suspect Box assumes because I have logged into box as a new user once in the past, that I know how to coach a new… more

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    0 comments  ·  Users and Groups  ·  Delete…  ·  Admin →
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20. Relay Workflow to follow messages/ notifications to activities

    It would be super helpful if you could use Box Relay to let a notification follow an activity. I know that you can generate tasks, but in that case I just want to let a certain group of users know that there is new content in a folder. A notification would be the best way to do this.

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    0 comments  ·  Workflow  ·  Delete…  ·  Admin →
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